Condeco Reviews

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65 Reviews
- Industry: Nonprofit Organization Management
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Software for booking
Reviewed on 2024/10/18
Good software suitable for most companies.
Good software suitable for most companies.
Pros
Customization and options to meet our needs
Cons
Early integration with meeting rooms and hardware teams
Response from Eptura
Thank you so much for taking the time to leave a review for Condeco.
Your feedback is incredibly valuable to us and helps us improve our offerings and better serve our customers.
- Industry: Higher Education
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Condeco desk and room bookings
Reviewed on 2024/12/06
Positive - it has enabled a transition over to Blended Working allowing better use of space.
Positive - it has enabled a transition over to Blended Working allowing better use of space.
Pros
Flexible methods of booking desks, especially the App. The My team feature on the App is really useful and I try to let everyone know to use it
Cons
Outlook Add-In has some reliability issues, especially with recurring bookings. Not all features of App are available in Web version.
Alternatives Considered
N-centralReasons for Switching to Condeco
Didn't consider N-central but don't discuss Procurement details with suppliers- Industry: Marketing & Advertising
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Reactive versus innovative
Reviewed on 2024/02/26
Pros
I like that as an admin, I don't have to operate from two different portals. Also, the ability to make so much customization and allowing us to build/control/troubleshoot on our own first before involving Eptura engineering.
Cons
Reliant on the users to push through innovation or innovating as a reaction, versus trying to forecast and keep up with the market.
There is no tracking and admin access cannot be further limited within the categories. No cancellation reporting. All new advancements require further monetary investment and everything is an add on.
Response from Eptura
Thanks for sharing your feedback, Erin! We're glad to hear that Condeco provides you with the convenience of a single portal and the flexibility to customise and troubleshoot on your own. Regarding your concerns, we understand the importance of staying ahead of the market and our teams are continuously working on forecasting and innovating! We have some exciting developments and enhancements coming this year, and we'll share more information very soon. Rest assured, we are committed to providing value-added solutions without additional costs to our customers! Thanks again for the feedback, The Condeco by Eptura team
- Industry: Health, Wellness & Fitness
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Meets so many needs in one product
Reviewed on 2023/09/11
Since Covid we have been able to simply rollout out the desk booking to new sites, and it was so...
Since Covid we have been able to simply rollout out the desk booking to new sites, and it was so easy. A great product that allows us to set up groups for whatever we need, and set access levels to meet the demand.
Pros
For me the ability to easily move meetings around, we call it room Tetris, to make the most use of our meeting rooms. Condeco is certainly the easiest that we have seen. The support team are also great at helping, if stuck with something not working, or suggestions on how we can do something better.
Cons
Nothing that we can think of, and with regular reviews with account team they tell us what is coming up, and we also have the ability to log ideas as well.
Alternatives Considered
Matrix BookingReasons for Switching to Condeco
so much a better product. easier to use, easier to make our own changes, and our own unique URL- Industry: Legal Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great product - user and admin friendly
Reviewed on 2024/11/22
Great product overall and makes desk / meeting room bookings easy for users / reporting on.
Great product overall and makes desk / meeting room bookings easy for users / reporting on.
Pros
User friendly software both for end user and admin users. Back end configuration is simple to navigate and the onboarding process / team are great to work with.
Cons
If an issue is raised, sometimes it can be a bit lengthy for a fix to be applied. I appreciate these things need investigatory works etc. but when asking for an ETA on a fix being applied responses are not helpful.
- Industry: Medical Devices
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Ease of use
Reviewed on 2024/12/06
Overall it is not a bad system. We have the desk booking and room booking system. Room booking...
Overall it is not a bad system. We have the desk booking and room booking system. Room booking system has been great with ease of use.
In terms of customer service with COndeco, we have seen improvements. From the early days where we'd have to wait for a day or two for a response to what is almost an immediate response now. We have scheduled regular meetings with a rep so that makes a difference.
Pros
Relatively easy to implement and use and the current customer service response turn around time is quick, which really improves our user experience.
Cons
Some features may not be at the level we want.
The reporting system is not that user friendly and the data presented is often not how we want it so it means a lot of data manual handling.
- Industry: Legal Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Highly Recommend Condeco Desk Booking
Reviewed on 2024/11/15
Pros
Condeco has greatly streamlined our organization's ability to leverage shared working space in hybrid environment.
Cons
There are occasional issues with synchronization between the desktop and mobile applications, though this issue has improved over time.
Response from Eptura
Thank you, Kieran, for taking the time to leave a review for Condeco.
Your feedback is incredibly valuable to us and helps us improve our offerings and better serve our customers.
- Industry: Design
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Great web interface, integration however needs improving
Reviewed on 2024/12/06
Pre-exchange integration and the Condeco app, our staff enjoyed using Condeco.
The company...
Pre-exchange integration and the Condeco app, our staff enjoyed using Condeco.
The company themselves were also great to work with. If we can get over the synchronisation issues with Exchange and the app etc. and take full advantage of the Eptura suite of products then there is a potential to win our satisfaction back.
Pros
The web application is feature rich and works well overall.
Cons
Integrating with Exchange removes a lot of the web functionality and the booking experience is less than satisfactory.
- Industry: Food & Beverages
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic Product
Reviewed on 2024/12/06
Easy to deal with from ordering to delivery
Easy to deal with from ordering to delivery
Pros
Easy to set up. Look great and very professional
Cons
Not much negative. Possibly the price of licensing ?
- Industry: Law Practice
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Works well but support channels need some looking at
Reviewed on 2024/12/06
Day to day the product works well but if you ever have a hardware issue then god help you
Day to day the product works well but if you ever have a hardware issue then god help you
Pros
The produce itself is easy to use for the end user.
Cons
The setup and support channels have been quite a challenge to work with, especially where we had a hardware fault and Condeco support were not very helpful at all
- Industry: Law Practice
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Condeco review
Reviewed on 2025/02/14
Condeco is a mature product, which has not received many useful updates to bring it in line with...
Condeco is a mature product, which has not received many useful updates to bring it in line with 2025 or beyond
Pros
The user interface and ability to book items easily
Cons
The reporting function is dire. The sales over service tactics
Alternatives Considered
Microsoft To DoReasons for Switching to Condeco
user interface & prior experience from another company- Industry: Marketing & Advertising
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Easy desk booking...
Reviewed on 2024/04/26
Pros
Ease of booking desks and overview of who is in each day.
As an administrator, ease of cancelling a desk for a colleague not coming in.
Cons
Pulling reports is not intuitive and fiddly.
Not easy to see who was in in the past.
Response from Eptura
Hi Suzi, thank you for your feedback on Condeco. We're glad to hear that the platform has made desk booking and daily occupancy management easier for you. We appreciate the feedback on reporting, and I will pass this along to the relevant teams, so we can look at enhancing the reporting aspect in the future. Thanks again, The Condeco by Eptura team
- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Review Ann
Reviewed on 2024/02/20
Pros
Easy to setup and to use - end user tool for dummies
Cons
not that stable when issues are solved - come up again
Response from Eptura
Hi Ann, thank you for the valuable feedback. We're delighted to hear that you find Condeco easy to set up and use! Your input regarding stability and issue resolution is really useful, as we are constantly striving to provide a seamless experience for all our users. Our team has been working hard behind the scenes, and we have some exciting enhancements and developments coming to the platform this year—stay tuned for more updates. The Condeco by Eptura team
- Industry: Utilities
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Condeco Review - 9.11.23
Reviewed on 2023/09/11
Overall experience has been good and support has been very responsive when needed.
Overall experience has been good and support has been very responsive when needed.
Pros
Compared with other solutions we reviewed, Condeco proved the most intuitive by our end-user testers. It also addressed the requirements we were seeking in a resource management solution.
Cons
I feel like the administrative side of the portal could be a bit more initiative or laid out a bit more efficiently. It seems you have to jump between multiple menu sections to accomplish tasks that should be handled within a single menu and process flow. I'd also like to see all th eCondeco portals contained within one Portal so it is not necessary to jump between them to accomplish admin tasks. (Eg. Condeco Portal, Vendor Portal, Support Portals)
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Desk Bookings
Reviewed on 2024/02/15
It's a basic tool for desk booking. Would like to have more flexibility with reports, floor plan...
It's a basic tool for desk booking. Would like to have more flexibility with reports, floor plan viewing.
Pros
Provides basic functions for the end user
Cons
Several factors but one that stands out is the floor plan. It's not intuitive enough.
Response from Eptura
Thank you for your review of Condeco, Emiley. We're glad to hear that it provides the necessary desk booking functionality for your end users. Your suggestions for improvements are really useful, as we are continuously working on enhancing our user interface and expanding our features and functionalities to meet our user's needs. In fact, we have some exciting enhancements coming soon to the Condeco floor plan on both the web and mobile app. More information will be shared as we get closer to the release dates. Thanks again for the feedback—The Condeco by Eptura team
- Industry: Computer & Network Security
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
space booking system
Reviewed on 2024/01/22
Pros
Multiple platforms to parking, desks, meeting spaces. Helpful booking grid gives you view of bookings for weeks ahead. Love floorplan. Updated mobile app is modern and userfriendly can book and manage any time v convenient. integrated with m365 and out look add-in is no brainer. Syncs with ldap and sso for smooth user experience and means we can leverage existing authentication infrastructure. Customer support = great.
Cons
One drawback was outlook addin lacked ability to book multiple meeting space But this has been developed and we’re looking forward for the release
Response from Eptura
Hi Sarah, thank you for your positive review! We're thrilled to hear that the platform is working well for you and that you're excited about the upcoming release of multi-space booking. We appreciate your feedback as we're always looking for ways to improve. The Condeco by Eptura team
- Industry: Automotive
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Top workspace booking tool
Reviewed on 2023/11/25
Pros
Having both browser and mobile app is great
so easy to book a desk or space I need when I go to office. Can see what days the office is going to be busy and when to go in
The team day feature is really good, love being able to organise getting my team in for our weekly inoffice day and book one of our ‘areas’.
Seeing the spaces visually on the floor plan is great also. We use it to book our parking spaces. Nice having all your bookings (desks rooms parking) in one place on portal. Condeco has become engrained into our work lives and its become a fun tool that you want to use!
Cons
We are excited for more work to be done on mobile app and team day feature. Be good to be able to click on floor plan and see who has booked what spot
Response from Eptura
Hi Joseph, thank you for your review and feedback on Condeco. It's great to hear that our web and mobile app have made it easy for you to book workspaces and stay organized. We really appreciate your suggestions for improvements, and the team are continously working on enhancing our mobile app and the popular team day feature. Stay tuned for more updates coming soon! The Condeco by Eptura team
- Industry: Legal Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Condeco Meeting Room & desk booking
Reviewed on 2023/09/08
Generally been positive. Product support & service desk are very good with prompt resonse times.
Generally been positive. Product support & service desk are very good with prompt resonse times.
Pros
The product is stable & easy to use. The web app does almost everything, Vendor & Visitor sections are useful and Outlook smart calandar is handy
Cons
If you haven't used a desk/room booking product before, careful advanced usage planning is recommended prior to submitting the setup spread sheet - and decide early on if you plan to use SSOIt was difficult to get the Outlook add in to work proprely at the beginning and needed quite a lot of project meetings to get it up & running, but this may have been because the office 365 version had just been released.The Outlook add in needs much more develpment to make it the complete product unfortunately and the promised additions must have a much higher priority on the product road map -
- Industry: Law Practice
- Company size: 1,001–5,000 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great product!!!
Reviewed on 2024/12/06
Overall the product is really good and we are looking forward to see what further developments...
Overall the product is really good and we are looking forward to see what further developments happen with the product - especially with integrations to Outlook/Teams.
Pros
The administration side is very easy to use - especially when implementing Condeco into offices as part of office moves or refurbs.
Giving users control to be more self efficient and less reliant on IT is beneficial.
Cons
Some features we do not require and the price should reflect features we use/require at a particular office.
- Industry: Construction
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product
Reviewed on 2024/12/06
Overall very please with the product and service support.
Overall very please with the product and service support.
Pros
The easy way to manage users and workspaces.N/A
Cons
Sometime it can be hard to locate the relevent release notes.
- Industry: Accounting
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
desk booking
Reviewed on 2023/11/27
We got really good help from [sensitive content hidden] how to use easily.
We got really good help from [sensitive content hidden] how to use easily.
Pros
Easy to use, working on global and world wide.
Cons
Not easy to implement, and learn all the features, it would have been better if we had training material, but [sensitive content hidden] was really helpful and patient with us.
Response from Eptura
Thank you for your review Anita. It's great to hear that you find the system easy to use and that it works well on a global scale. We understand that learning all the features can be challenging, so we wanted to let you know about our Knowledge Center (customer.eptura.com). It contains product guides, how-to guides, and best practices to help you make the most of our system. If you have any further questions or need assistance with anything specific, please don't hesitate to reach out to us via the Support Portal. Our team will be happy to walk you through anything you need. The Condeco by Eptura team
- Industry: Construction
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Great tool / Need to listen to their clients / Improvement needed concerning the support team
Reviewed on 2023/10/27
Concerning the app, we experienced several bugs, each one with different gravity level (from the...
Concerning the app, we experienced several bugs, each one with different gravity level (from the orthographic correction to an incapacity to use the tool). The time response and correction are hardly respecting the SLA.Very often, we have to explain to the support team how to diagnos the bugs.Fortunatly, we have the web version...
Pros
A great tool with Microsoft Multi-Tenant support.We have quality exchanges with the team, nevertheless we face technical issues (see cons)
Cons
Mandatory configuration we should pay to use their last plugin.The support team which doesn't know what is a bug and tells us to ask for an evolution.Infra team which takes too much time to answer us.Unnecessary system with votes for evolutions.More than 3 weeks to correct a misspelling.
Response from Eptura
Thank you for your feedback. We appreciate your positive comments about the tool’s Microsoft Multi-Tenant support and your exchanges with our team. We apologize for the bugs and any delays you experienced in receiving support. We strive to provide prompt assistance to all our customers, and we apologize if we fell short in this instance. If you are still facing issues, please reach out to us via the support portal, and we will ensure that it is addressed promptly.
The Condeco by Eptura team
- Industry: Health, Wellness & Fitness
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Early experiences by administrator
Reviewed on 2023/09/13
Reserving personal space works very well.New user experience reserving rooms and using the Polycon...
Reserving personal space works very well.New user experience reserving rooms and using the Polycon is still in the learning phase.
Pros
1. Search function to find team members.2. Booking personal spaces is easy to do.3. Booking meeting room spaces using Microsoft via the Condeco add-in is very helpful.4. Booking grid allows us to see what resources are available all at once.
Cons
Installation was not easy. Especially getting the room's note pads to connect properly.We would like to link meeting rooms into existing meetings.
Response from Eptura
Thanks for the feedback, Teresa! It’s great to hear your positive comments about the ‘Find a colleague’ search function, ease of booking personal spaces, and the helpfulness of the Condeco Outlook add-in for booking meeting rooms. We apologize for any challenges you faced with the installation, particularly getting your equipment connected. We take all this feedback on board, as we’re always looking at areas we can improve in. Thank you.
The Condeco by Eptura team.
- Industry: Computer Networking
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Not fit for consumption
Reviewed on 2024/05/13
Poor. Very poor Very sad Very upset Very disappointed
Poor. Very poor Very sad Very upset Very disappointed
Pros
Nothing, I need forty characters - so still nothing
Cons
Impossible to get hold of any support. Impossible to activate. No documentation without wading through tonnes of rubbish in the knowledge base.
Response from Eptura
Hi Nick, thank you for your feedback. I apologise for the challenges you've faced with support. We strive to deliver excellent service to our customers, and we missed the mark this time. I have personally looked into the issues you mentioned and have already coordinated with our team to address them promptly. Please expect a follow-up from us shortly to resolve these matters. Appreciate your patience. The Condeco by Eptura team
- Industry: Commercial Real Estate
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review for a great product
Reviewed on 2023/11/15
It’s been great. Was easy + quick to get set up and the customer service has been v good.
It’s been great. Was easy + quick to get set up and the customer service has been v good.
Pros
It makes collaborating with my team when we’re in the office very easy. If we have a hectic week packed with lots of meetings we can schedule and book the meeting rooms we need. I like how we can see what meeting rooms are available through the booking grid or the option of booking directly in outlook. We have the touch screens outside each room as well which look really sleek/modern
Cons
At the moment we haven’t really found anything that we don’t like about it. It does exactly what we need it to do and in my opinion is a must have for a modern office..
Response from Eptura
Hi Mario,
Thank you for your great review. It's fantastic to hear that our collaboration features and meeting room booking system has made your office life easier! We appreciate you taking the time to leave your feedback, and if you have any further input, please don't hesitate to reach out. The Condeco by Eptura team