LogMeIn Resolve

4.4 (206)
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All-in-one IT support

Overall rating

4.4 /5
(206)
Value for Money
4.3/5
Features
4.4/5
Ease of Use
4.5/5
Customer Support
4.2/5

90%
recommended this app
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206 Reviews

Shae
Shae
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Premier Desktop Remote-in Application

Reviewed on 2018/12/12

Pros

Quick and easy to learn with minimal to no learning curve for new users. Same goes for end-users when working with clients. Easy to navigate and open several sessions allowing a single user to simultaneously remote into multiple computers.

This product has been integral in troubleshooting issues for clients, updating our software solutions remotely, looking at computers specs and watching client daily operations to allow for effective communication.

Cons

No cons to report at this time. As I'm always looking to reduce costs, I regularly look at other vendors. I have not been able to find a comparable product at a lower price point. As such, we will be sticking with GoTo Assist for the foreseeable future.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

GotoAssist makes our job a lot better and convenient

Reviewed on 2021/01/22

Overall I'm very satisfied using this app. This helps us a lot when dealing with urgent issues on...

Overall I'm very satisfied using this app. This helps us a lot when dealing with urgent issues on clients computer. App has also a lot of features that greatly benefits us

Pros

This remote tool can perform multiple tasks, that's why this is very convenient tool for me specially in IT support dealing with many devices

Cons

Just a little things needs to improve. On my case, I'm using android application of GotoAssist as well, sometimes when switching back to home screen of phone, GoToAssist app tends to automatically logout.

Alternatives Considered

TeamViewer Remote

Reasons for Switching to LogMeIn Resolve

GotoAssist is a lot cheap with great features including multiple remoting, file transfer etc.
Tai
Overall rating
  • Industry: Oil & Energy
  • Company size: 501–1,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Decent Product

Reviewed on 2023/04/27

lack of real support when we are try to set up

lack of real support when we are try to set up

Pros

like all the Bell and Whistle they promise

Cons

lacking on stuff that they already have in GOTO Assists. no way to refreshNo groupsCannot use User group

Dwight
Overall rating
  • Industry: Sports
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

GoTo Resolve - HelpDesk Review

Reviewed on 2023/05/04

Pros

The remote session aspect seems to run well and it is easy to elevate the session as an admin, switch between monitors, and use the chat while in the session.

Cons

When remoting into Macs, the first session doesn't work 50% of the time, it gets stuck connecting. To get around this, I always start a session, end that session, start a 2nd session, and then send that invite to the user. By doing this, I have no issues.

Ankit
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Faster and Safer

Reviewed on 2023/04/26

Overall, GoTo Resolve is a powerful software solution that can help organizations improve their...

Overall, GoTo Resolve is a powerful software solution that can help organizations improve their customer service and IT support capabilities. Its ease of use, reliability, and advanced features make it a popular choice for companies of all sizes.

Pros

The software is built on Citrix's secure, high-performance infrastructure, ensuring that support sessions are fast, stable, and secure. It also offers 24/7 support, so users can get help whenever they need it.

Cons

software's user interface is too simplistic and lacking in advanced features.

Donna
Overall rating
  • Industry: Food Production
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent for IT Departments of 1...It would probably still be great if you have more than 1

Reviewed on 2023/04/26

Excellent, from the demo to the implementation it has been great. I feel so much stress has been...

Excellent, from the demo to the implementation it has been great. I feel so much stress has been taken form just by being able to manage every user and device without having to put on steel toes and walk to them, or get on a Zoom Call and try to walk someone through my troubleshooting process

Pros

It puts everything I need in 1 dashboard. I can monitor, update, scan all from one place. I can quickly login remotely and support employees wherever they are working

Cons

That I didn't purchase it sooner, now I walk the warehouse floor for exercise not because I have to run to the back to find out they don't need me or that the issue was something so miniscule it took less that a minute to resolve.

Venunath
Overall rating
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Its good tool

Reviewed on 2023/05/05

All Good Exeperience

All Good Exeperience

Pros

Best Tool for remote support, for chat and sending files

Cons

We can take remote session with admin upgrade, Chat, share files.

Alternatives Considered

TeamViewer Remote

Reasons for Switching to LogMeIn Resolve

Security reasons
Jomaica Marie
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

G To Resolve The best than Go to Assist

Reviewed on 2023/05/05

So far, I like it a lot and I hope to use it for a very long time.

So far, I like it a lot and I hope to use it for a very long time.

Pros

It was easy to use and very pretty to look at . I like the color combination and I lie that the other employees that I remote control the PC also trust the product and so it is easy to finish work.

Cons

Sometimes when the internet of the user on the other end is slow. It's not moving any longer. So that is sad.

Gwen Nicole
Overall rating
  • Industry: Outsourcing/Offshoring
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

GTR - Highly recommended to use

Reviewed on 2023/05/05

All in all, everything is good. It's really easy to use but can be challenging to people that are...

All in all, everything is good. It's really easy to use but can be challenging to people that are not tech savvy as they say. But it is highly recommended to use this app when doing a remote session.

Pros

After the unattended has been given GTR is much better, it is really to use and allows you to easily do a remote at ease

Cons

A little bit hassle to set up if another user is not tech savvy but everything should be good for other people's use.

Kees
Overall rating
  • Industry: Food Production
  • Company size: 201–500 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Perfect for our remote assistance!

Reviewed on 2023/06/13

Very comfortable application

Very comfortable application

Pros

Intuitive, easy too use, easy to change to admin mode

Cons

Explain user on how to use it. The need to download and than start the program manually which is sometimes not obvious for the users

David
Overall rating
  • Industry: Telecommunications
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Best remote support app

Reviewed on 2020/01/07

We use this to remote in to users workstations in our remote locations to support them. It is easy...

We use this to remote in to users workstations in our remote locations to support them. It is easy to use, send them a text, email or Teams message and boom connected and issues solved.

Pros

I love how easy it is to use. Simply send a link to your user in need and go. It is easy to elevate credentials and the unattended support is awesome

Cons

The only downside I see is the limited phone support capabilities. That is more of an issue with apple being greedy then the software as android support is awesome

John
Overall rating
  • Industry: Machinery
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great product

Reviewed on 2023/05/04

Pros

Dependable and has good security and quick connection

Cons

Some of our customers were unable to use on their side.

Alternatives Considered

TeamViewer Remote
Ian
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Product

Reviewed on 2023/05/04

Deployment and easy to use. Can see active users if they are on their computer and easy to connect...

Deployment and easy to use. Can see active users if they are on their computer and easy to connect with users to support them remotely.

Pros

easy to deploy. Easy to use. Can see if a user is active before connecting.

Cons

The only con I can think of is that users can uninstall the tool. This should have a password to uninstall.

Patrick
Overall rating
  • Industry: Warehousing
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

GoTo is a great product for admins to control and manage remote computers

Reviewed on 2023/05/04

Pros

Very easy to use. Able to setup groups to better define areas of physical locations of PCs.

Cons

A tad difficult to setup. Billing was off too, as GoTo merged with another company when we purchased.

Nimesh
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Don't like Goto Resolve

Reviewed on 2023/04/26

poor

poor

Pros

reporting.

Cons

very slow and there are times program can not find asset

Konnor
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great RMM for a good price

Reviewed on 2023/04/28

Pros

App IntegrationEase of UseDevice AlertsAbility to push Windows Updates to devices

Cons

Deployment could be a bit betterInterface looks a bit bare

Walter
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

My GoTo product to Resolve customer device issues remotely!

Reviewed on 2023/04/26

Pros

I use the remote support access and control feature the most to help me support my customers with their device issues, and it works great!

Cons

The most difficult part is getting some users to properly download and install the support client, it takes some extra steps especially on mac, but that is out of GoTo’s control.

Shelby
Overall rating
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good Use of Resources

Reviewed on 2023/05/04

Very good overall.

Very good overall.

Pros

I liked that it was extremely user friendly. The majority of customers that we'd use this for assistance with are elderly, and i like that its very straight forward.

Cons

Having to download the app to see a customers mobile device is a bit inconvenient.

Chris
Overall rating
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

GoTo Resolve Is Our GO TO APP

Reviewed on 2023/05/05

Pros

I like that it is easy for us and the customer to use. The customer just clicks a link and then we have our eyes on site. It has saved use numerous truck rolls to our osp department.

Cons

I haven't found any thing I do not like about this product. It is easy to use and very well put together.

Haresh
Overall rating
  • Industry: Warehousing
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

One of the Best helpdesk solution

Reviewed on 2023/01/14

It provides quick resolution to respective ticket by number of features like remote acccess, screen...

It provides quick resolution to respective ticket by number of features like remote acccess, screen sharing, chatting etc. Which improves productivity and reduces workload.

Pros

It provides ticketing system along with remote support features which helps to resolve tickets quickly.Admin can chat, take remote access of any system to resolve issue for respective ticket efficiently.

Cons

I think it is one of the best solution to raise and resolve ticket by taking remote access of system which helps to track tickets more efficiently. So nothing to dislike from my side.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Inexpensive Remote Software

Reviewed on 2021/06/21

Pros

The feature that I like the most would be the group of unattended computers you can create so you can easily connect when needed. There's also an option to have one-time remote session if the computer is not yet in the list. Asking for user's permission to connect is equally important. Multiple remote sessions are also allowed which is somehow another feature that I like.

Cons

I don't like the way they license the app. It only allows one user at a time.

Giridhar
Giridhar
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

best of the best cloud based remote desktop Tool

Reviewed on 2019/03/28

I have been using GoToAssist to provide technical support to my clients mostly and it helps me a...

I have been using GoToAssist to provide technical support to my clients mostly and it helps me a lot in resolving all the issues in real time as it's a cloud based remote desktop tool. I was using this tool since 2012 and as of now resolved nearly more than 5000 customer and clients technical issues without any delay. Thanks a lot to this tool as it's always helps me a lot in delivering customer's business on time :)

Pros

The Most I like in GoToAssist is:
1. We can easily connect using remote desktop and secure
2. We can Access and Control unattended computers
3. Can Send files using this tool
4. Can Control PC and Apple MAC computers
5. Inbuilt Chat option
6. Real time customer Support

Cons

If I can get it for free for a lifetime then there'll be no dislikes about this tool :D

Tom
Overall rating
  • Industry: Building Materials
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Rescue Assist is the perfect support platform for our business

Reviewed on 2019/07/23

With this program, I can help install and repair, plus train associates remotely from any desktop. ...

With this program, I can help install and repair, plus train associates remotely from any desktop. This includes my laptop when I am away from the office, or even my android phone.

Pros

Full control over a PC/Thin Client/Server
I use this software daily for support on any level where seeing what the associate is describing is important to find a quick resolution.
Unattended support setup, allows a computer to be left on at work, where updates or repairs are necessary after hours. I have Unattended support set up on all of our servers, and I do updates and adjustments remotely with ease.

Any computer that needs help that is not set up for unattended support may be assisted with the user allowing the browser to install the assist program quickly and easily. I am able to assist associates that are using their own equipment when necessary.

Cons

There is a box that pops up when you attempt to use the unassisted support, and many times a user will click no, do not allow by mistake. If you already have the hardware set up for unattended support, why the delay to connect.

Ifeoma
Ifeoma
Overall rating
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Our clients love GoToAssist.

Reviewed on 2018/07/09

Pros

Gotoassist simplifies the process of remotely communication between my organization and our clients and even between the team at work. I am able to screen share with my colleagues at the workplace, comment on files and documents remotely. I see this tool as a better alternative to Google doc.
It is easy to setup and install ,and interestingly a lot of our clients have come to accept this tool courtesy our recommendation.

Cons

Requires a fast internet network connection to function quickly and from experience every remote communication tool requires same too.

Chandra
Chandra
Overall rating
  • Industry: Insurance
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Will definitely assist

Reviewed on 2021/07/26

GoToAssist is a great product for menial tasks. It does what I needed it for, but nothing extra.

GoToAssist is a great product for menial tasks. It does what I needed it for, but nothing extra.

Pros

I like that this program allows my help desk technicians to use remote capabilities when assisting their caller. This prevents frustration with the caller and allows efficient resolution..

Cons

This program tends to have slow connection and can take a while when uploading or transferring files.