Myriad Reviews

A true all in one system that includes patient care and billing addressing uniqueness of our practice. Considering our experience with multiple other leading eHR systems, Myriad has been the best experience from sales to post implementation support. Moving to Myriad has saved us significantly in cost and has improved our patient throughput. In addition, their system has integrated forms, appointment scheduling, efax, virtual visit/Telehealth, billing, ePrescribe, and AI charting to name a few. Prior to Myriad, we had to bring in multiple third parties, pay for integration APIs, and monthly fees to those vendors. Myriad is forward thinking, solution oriented, customer/patient centered while listening to us providers on the frontline.

Initially the lack of lab integration, but that has since changed.

The customer service! From the sales rep to IT to setting up e prescribe, the entire team is phenomenal.

Nothing. The system just makes sense. The staff treats you as if they are just as much a part of your practice as you are. They care.

It has a good interface that is very intuitive. Very easy to bill.

This is an unstable system that routinely will exit and require re-login, counted as many as 12 logouts in 1 workday, per person. Terrible integrations, were not able to see medications at all for weeks. The workflow for prescribing and referrals is cumbersome and easily times out. Using this system reduced our monthly expenses significantly and created significantly more work from each staffer and physician. Autosave usually works, but sometimes an entire template would be wiped out. Autosave also causes an unstable cursor so typing in a box would be cancelled or the cursor randomly moved to another location. Importing data from previous EMR was a nightmare, and demographics did not map out correctly, requiring that we manually update those entries. Coding a visit takes too long because you have to search each individual code and it takes several seconds to populate each time. It would randomly not assign fees to E/M codes. It would randomly eliminate billing information and you would have to exit the superbill and re-enter to repopulate. Sometimes this would take several attempts.

This is not a good system for a practice that has multiple users in different job descriptions and/or has complex patients.

A growing practice comes with excitement and discomfort and to keep a positive, forward movement to accommodate all staff and patients we knew we needed to make a change. We understood the implementation was going to be a work in progress so allowing for all customizations to personally fit our practice, we needed to be patient. The support with Myriad has been commendable and helpful when learning all the nuances Myriad provides. I really like the idea that there are no extra fees for multiple users. This helps when looking at a system that can grow with us and meet our specific needs. The training provided by Myriad for each staff member is greatly appreciated. The ease of digital contact in the bottom corner to allow for online communication is also a great feature.

The wonky, initial interface for patients and Myriad regarding PHI and initial paperwork. I would like to see this as a smooth process so the patients are not hunting for all the various emails/texts to complete the process before their first appointment. Patients complain over this when in appointment. I look forward to this being fixed.

Customization and rapid advancement /improvement of features.

Access to billing and the ease of use for my biller. It’s challenging to do your own billing if you are not part of use myriad billing. It’s hard to track your claims and appeal when you independently bill. This this needs to be more available for independent use without need to use myriad billing.