UncommonGood Reviews

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19 Reviews
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Best Platform for Nonprofits...Hands Down!
Reviewed on 2023/02/14
My / our overall experience with UncommonGood has been exceptional, and truly outstanding. I've met...
My / our overall experience with UncommonGood has been exceptional, and truly outstanding. I've met with several staff members as well as the [sensitive content hidden] and continue to be impressed. After each meeting, I walk away with a feeling of gratitude (and my stress levels have decreased since switching over to UncommonGood). This platform does so much and is enabling us to have a more organized structure - and they continue to add more features.
Pros
The software is user-friendly and robust! UG can do so much - and it's significantly easier to learn and maneuver through vs Salesforce. Finding UncommonGood has been a game-changer. I highly recommend this platform.
Cons
I'm still learning the software. There's nothing I like "least"...The platform/software is extremely helpful.
Alternatives Considered
Salesforce PlatformReasons for Choosing UncommonGood
UncommonGood does all of this in one platform. There is continuity by using one place to do many tasks - and the service is outstanding and extremely helpful. Excellent customer support and care. This is a company like none I've experienced before.Reasons for Switching to UncommonGood
Hands down, UncommonGood is user-friendly and has outstanding customer support. This is a company that: a) enjoys what they do b) genuinely cares c) has social responsibility (making it affordable and accessible to nonprofits) d) is a pleasure to work with.- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Extremely Helpful
Reviewed on 2023/02/14
Overall experience has been amazing. This software and the support provided has given us the...
Overall experience has been amazing. This software and the support provided has given us the confidence to proceed towards our goals for 2023.
Pros
The software was easy to set-up and use especially with continuous help provided by [sensitive content hidden] and the team.
Cons
We are just starting up so have not come up against any limitations.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Extremely useful and user-friendly!
Reviewed on 2023/03/02
My experience with UncommonGood has been great, the team is full of friendly, passionate individuals...
My experience with UncommonGood has been great, the team is full of friendly, passionate individuals who are more than happy to assist us.
Pros
My favorite thing about UncommonGood's software is how all the tools communicate with each other. When a donor makes a donation to a fundraiser, sweepstake, special donation, etc their contact information is automatically captured. Before we would have to manually input all of that information and now the software does that for us. Plus, after a donation is made the donor receives a thank you note and tax receipt via email. Those were two huge tasks that we did by hand that now are done automatically.
Cons
We utilize Quickbooks and when we signed with UncommonGood they did not have an integration with Quickbooks but I am excited because they announced that they are adding an integration with Quickbooks! UncommonGood is always expanding their suite of tools to best suit nonprofits.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Uncommon, Surprising, and Helpful
Reviewed on 2022/12/11
They truly have lived up to their name. Our young organization was paying so much for multiple...
They truly have lived up to their name. Our young organization was paying so much for multiple expensive softwares, but we were stretched so thin as a small board that we were just trying to keep our mission moving in anyway we could. Thank goodness we came across UncommonGood. Their platform is saving us SO much money every month. Add to that, they have an amazing personal touch and have made our transition so easy and seamless. They keep adding more features that are making this more exciting and user friendly. It’s like my team just got the extra help we really needed!
Pros
I like that my team can use it and understand it easily. It makes on boarding new volunteers much easier on us.
Cons
I wish it had video messaging. I find that to be my most popular method of communicating with our donors.
Reasons for Choosing UncommonGood
Too expensive for what we needed. they keep your money from your fundraisers for 45 days. When someone goes to our donation page, or a landing page, it takes them off of our website, and into a website branded for their company, not ours.Switched From
Bonterra Guided FundraisingReasons for Switching to UncommonGood
I could do everything from one place, and they don’t hold our money. They understand the needs of a smaller organization because they are also a smaller organization. They are so helpful, and the entire team really seems to care about us as clients.- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Outstanding value and support, especially for the price!
Reviewed on 2022/12/11
It's been exceptional. Everyone is helpful and genuinely interested in providing guidance so our...
It's been exceptional. Everyone is helpful and genuinely interested in providing guidance so our NPO can succeed with their product.
Pros
It's easy to use once you get the hang of it and the price is right. But the biggest draw for us was the EXEMPLARY customer support the team provides. They went above and beyond in supporting our creative team and operations. For example, they handled conversion from another system and guided our members in best practices for fundraising and SEO. No other company does this!
Cons
The user interface could be a little easier to use. The home screen shows stats. I'd rather see a selection of options/menu choices, presented with tiles or graphics.
Alternatives Considered
RallyUpReasons for Choosing UncommonGood
We underutilized NFG and it is very expensive. Also, it's a little clunky to use, not very intuitive.Switched From
Bonterra Guided FundraisingReasons for Switching to UncommonGood
Uncommon Good is leagues ahead of RallyUp in all aspects, except for the user interface. When I had a demo of Uncommon Good, it gave us the chance to speak to the team and principal. Immediately, we knew this was an exceptional company and there was no need to look further.- Industry: Nonprofit Organization Management
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great all-in-one platform for non-profits
Reviewed on 2022/03/21
UncommonGood is extremely responsive and actually listens to my needs. I get to listen and learn...
UncommonGood is extremely responsive and actually listens to my needs. I get to listen and learn about what is going to be added to the platform and have input on the value it will add to my organization and others.
Pros
As a single employee at a non-profit, managing my time is critical. UncommonGood saves me a lot of time each day by having all my tools from CRM, designing social posting to fundraising - I can really do everything I need from one spot.
Cons
I do not think there are any downsides to this platform - they are continuing to listen to our needs as non-profits!
Reasons for Choosing UncommonGood
I made this switch to save my organization both time and money. By having all my fundraising and CRM management I am really able to maximize my days.Reasons for Switching to UncommonGood
UncommonGood is by far more customizable and easier to use that these alternatives.- Industry: Individual & Family Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
So grateful!
Reviewed on 2022/03/17
Excellent- highly responsive team, great tool for small nonprofits, Carolyn D is phenomenal!
Excellent- highly responsive team, great tool for small nonprofits, Carolyn D is phenomenal!
Pros
The software answers a host of needs that saves a ton of time.
Cons
We started with Uncommon Hood very early and we’re eager for the launch of all their functions.
- Industry: Museums & Institutions
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Uncommonly Amazing!
Reviewed on 2023/03/30
Amazing experience with every problem/opportunity that I have thrown their way.
Amazing experience with every problem/opportunity that I have thrown their way.
Pros
- Ease of use- Ease of set-up- Awesome customer support
Cons
I haven't found an issue that the team at Uncommon Good hasn't been able to solve for me.
- Industry: Human Resources
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great for a Small, Budding Nonprofit
Reviewed on 2023/02/15
It has cut down on time and helped us tremendously!
It has cut down on time and helped us tremendously!
Pros
This software was easy to dive into. For anyone familiar with tech and what to expect, you will be able to jump in, use third party integrations, input organization info, invite organization members, and hit the ground running. It is great for managing our calendar, our staff task list, as well as our social media content, email campaigns, and online fundraising efforts. We are a small nonprofit, and the team at UncommonGood has always gone out of their way to connect with and support us.
Cons
It is new software and there have been a few glitches, but they are quickly fixed and the team at UncommonGood is incredibly responsive, helpful, and prompt.
- Industry: Legal Services
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Customer support is unmatched!
Reviewed on 2023/02/14
Pros
We've been working with the UncommonGood team for almost a year now and have really appreciated the personal support that we've received. It's like they took all of the headaches and hassles of other management softwares, figured out how to solve them and put all of the solutions in one place - their platform. [sensitive content hidden] and her team have provided invaluable education, insight, and help and we are so grateful to have found them. The services are all carefully designed and easy to use. They are always adding on new features and improvements to make nonprofits' lives easier.
Cons
Everything has gone really smoothly, we haven't had any issues or concerns. We highly recommend UncommonGood!
- Industry: Farming
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Patient, Helpful, and Professional
Reviewed on 2023/02/15
[sensitive content hidden] is a treasure! She and her staff are helpful and patient. Fresno Freedom...
[sensitive content hidden] is a treasure! She and her staff are helpful and patient. Fresno Freedom School is glad we were referred to UncommonGood!
Pros
I like the fact that it will fit with our grassroots organization and assist our accountants with our record keeping. It will keep track of our volunteers and this is very important to us!
Cons
I am very pleased with the product, so, no cons to report.
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
UncommonGood to the Rescue for Non-Profits
Reviewed on 2022/03/17
UncommonGood helps with almost every aspect of our mission. Previously we had a whole mish-mash of...
UncommonGood helps with almost every aspect of our mission. Previously we had a whole mish-mash of different services and soft wares bolted together. Nothing integrated properly and in the end it was expensive. UncommonGood solved all that! All that functionality in one place for a fraction of the cost. Amazing!
Pros
All of them. Great CRM. Great donation management, brand management, design studio, analytics, donor engagement, events, customer service (though we needed almost none because of how intuitive it it). Self on-boarded and got going that same day.
Cons
That we didn't discover it sooner! Don't know how we managed without it.
- Industry: Nonprofit Organization Management
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
This is a MUST have product
Reviewed on 2022/03/10
I can't stress enough how this software is the answer to so many day-to-day issues for non profits....
I can't stress enough how this software is the answer to so many day-to-day issues for non profits. Uncommongood has provided solutions to our biggest issues--overwhelming cost for a CRM platform, having to store assets in different locations and on different platforms. Uncommongood has consolidated everything that we need in one place..it quite literally does the work of ten people.
Pros
Ease of use for everything we need for branding, project management, communications, donor management, donation solicitation and tracking.
Cons
There is nothing not to like about this software and the company has excellent customer service.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
UncommonGood, handling everything else so non-profits can focus on their mission.
Reviewed on 2022/03/13
We recently organized a fundraiser and sweepstakes on UncommonGood's platform and the results have...
We recently organized a fundraiser and sweepstakes on UncommonGood's platform and the results have been excellent. The process was incredibly easy and it was entirely handled by the UncommonGood staff.
UncommonGood has allowed Liberty Lexington's staff to focus on our mission without worrying about the challenges non-profits face such as fundraising and exposure. No matter the issue my non-profit has had, UncommonGood has quickly found a solution and helped my team implement it.
Pros
The software is very straightforward, making it easy for my organization to advertise and collect donations. Its platform not only makes the process of collecting donations and money from fundraisers and sweepstakes easy, but it has also drastically increased my organization's level of exposure to the public, bringing in new users and donors. Its graphic department is very talented and is able to quickly create amazing graphics and logos for my fundraisers and social media posts whenever I need them.
Cons
My only complaint would be that I didn't find UncommonGood sooner!
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Thank you, UncommonGood!
Reviewed on 2022/03/17
It is such a relief to be working with a software company that is so responsive. The products so...
It is such a relief to be working with a software company that is so responsive. The products so far are gorgeous, easy to navigate, and pragmatic.
Pros
The software is friendly in tone and easy to navigate. As our organization has been finding its way piecemeal through the software maze, this was very easy to integrate!
Cons
We are looking forward to all the features coming online.
Response from Uncommon Good
Thank you so much for doing this!! Is the 1 star on value for money a mistake or do you think our pricing is bad?
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Must have for NPOs
Reviewed on 2022/03/19
Incredible. Intuitive, easy to use software and great customer service!
Incredible. Intuitive, easy to use software and great customer service!
Pros
Everything! It truly maximizes efficiency and reduces overhead expenses! I LOVE the creative tools and graphic design capabilities.
Cons
That I didn't find it sooner! And it would be great if it had some more event management features but I believe they are releasing more this year so I am excited for that!
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We are growing and growing more efficient with UncommonGood
Reviewed on 2022/05/10
Pros
We had three primary goals for implementing UG software.
-taking online donations
-enhancing our fundraising efforts
-digitizing data
UG has great customer service. They are readily available to answer any question. UG helped make our first online appeal successful and seamless for our donors. Data integration was smooth.
Cons
We are working harder to let go of our old ways and use the efficiencies of the UG platform more. We would benefit from featured focused instructional videos and FAQs on various features from non-profit peers.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent!
Reviewed on 2022/08/25
we are happy
we are happy
Pros
Easy to set up and use. Easy to collaborate with team members. Cost efficient.
Cons
Wish they had events/ticketing but apparently that is coming soon.
- Industry: Cosmetics
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fabulous Business Tool
Reviewed on 2022/05/05
Thus far we have had a very smooth experience. Costumer service is excellent.
Thus far we have had a very smooth experience. Costumer service is excellent.
Pros
Ease of use and number of items we employ.
Cons
We are looking to convert more of our marketing activities.