ThrivePass Reviews

I love that my company uses this! It's easy to navigate and has great mobile use as well.

Nothing that comes to mind, might be relevant might not. But my office is based in CO, I work in the FL locations. I wish their ski pass was equal to something like that here for us.

Ease of use. I think that it is great how quickly it arrives

Some of the lack of variety. But I think it might be customizable.

Nothing....customer service is BAD.....shut my card off in mid December so I could not use MY funds to pay for eye exam, etc

Hard to deal with. Shut down all cards in mid December to switch over to a new system. Yes, Mid December, busiest time of the year to use funds YOU have contributed

It's a vey simple process. Really nothing to describe, enter name, sum and upload the proof of verification. Done. They come back very fast usually.

nothing really.

Easy to use as an end user; for products/services that aren't listed easy to submit a receipt for reimbursement; quick/easy! On the admin side easy to manage integration with our HRIS, awesome customer service (super responsive!), and no complaints from our employees which is always a good sign

Nothing comes to mind in terms of cons!!

Easy to register every year for my Ski Pass.

I only use the software once a year to submit my ski pass receipt for reimbursement.

I was sure there were going to be issues connecting my already existing gym membership information to Thrive and having everything still get paid out correctly, especially since the amount my company gives to Thrive is less than what I pay monthly. However, all I had to do was enter some basic membership information into Thrive and account information, and everything was paid out correctly on the first try. This makes it really easy to use benefits reimbursements the company is giving.

I'm only using it for one benefit right now, so I haven't played with it a ton outside of that one benefit, but I have come across no issues so far.

I've had to reach out to Customer Service a couple of times about unexpected issues that arose during the ThrivePass purchase or reimbursement process, and they have been super helpful and quick to respond.

Sometimes, it can be a little difficult to find what you're trying to navigate to on the website.

It is easy to send in receipts for past health related expenses to be billed back. That function is probably the nest thing about TrivePass

It is hard to get started and to remember to use it every month. There are a limited number of gyms that are on it in my area that would allow for a automatic recurring charge so I have to remember to add my expenses manually every month.

I used Thrivepass to request reimbursement for eligible fitness spending. I was able to complete reimbursement paperwork online, in a few minutes, and did not need to contact the vendor for a receipt . I could verify by documenting credit card charges. The software was quick and easy to use and simplified the reimbursement process.

The variety of books available to help with well being

Ease of finding where products available through ThrivePass can be found.

That my company contributes to this for us and the multiple selections we have to chose from.

Did not see areas like work equipment such as work boots, work apparel, safety equipment, i.e. safety glasses, vest etc. Not sure if there is a reimbursement for work boots?

It's financial incentive for people to form healthy life-style.

narrow range of products that can be reimbursed. should allow for medical-related expenses.

It was easy to use and submitting a claim for reimbursement for fitness was easy. I got emails almost immediately after submitting and the processing went faster than I expected.

It was difficult to get to the Thrive Pass from our Wellness page. It took several attempts before I was able to get into my Thrive account and to my Thrive savings account.

UI design to submit reimbursement thru thirvepass is very elegant and simple (easy to use)

there is nothing which I dint like about thrive pass

Decent amount of options and reasonably quick turn around times.

Release of gift cards are inconsistent. Sometimes they’re super fast and sometimes they take a day or two.

Easy to use and their customer support is always fantastic too.

There are no cons that come to mind, maybe if there are extra options for reimbursements or custom ones that may be useful.

I love the variety of wellness options so that there is something for everyone. Also, the ThrivePass team is the best.

Nothing I can think of at the moment! Will let you know if anything ever comes to mind.

Our account manager is REALLY quick to respond to all my questions and the website is efficient. It's a little inconvenient that we have to pay out of pocket but the turnaround time for approval to reimbursement is actually very short.

Most people don't like that we have to pay out of pocket first and it's a complicated setup to get working with our in house massage therapist, but again turnaround for reimbursement is quick so I don't think it's a big deal.

[SENSITIVE CONTENT HIDDEN] from customer service reached out because my receipt from a local vendor wasn't complete. I was able to explain to her that its a local muni that might not be the best with their equipment set up and I was able to get my refund. I appreciated that she understood and sent the payment right away. Very professional!

It should allow you to use the same vendor every month more easily

The software is easy to navigate and you always hear back from a customer service representative within 24 hours.

I like everything about the software. I can not say anything wrong about it.

User friendly and easy to understand.
My payment was received on the next pay period. Great service.

No issues with this product. Continue to communicate on how to use and take advantage of the benefit.

Easy to use and friendly support service.

I don't have any cons to say about ThrivePass.

Historically, both pre-tax and wellness benefits have been a very manual and laborious process. Using the Thrivepass system has eliminated the majority of admin time spent managing this process. The less time any People Ops team can spend on manual processes, the better!

The UX could be cleaned up a little bit, making it more intuitive for the end user. Our team always figures it out, but sometimes it takes a few extra clicks. Thrivepass also seems to be making quick fixes to some of these issues, so hopefully won't be a concern moving forward.

It allows the employees to track their own wellness. It is more accurate with real time achievements than the old spreadsheet we were using!