NEOGOV Reviews

There is so much versatility to NeoGov. You can use one or two modules, or use all of them. You don't have to pay for the entire suite in order to utilize the software effectively. It is straight forward but there is a lot of options and customization that can be done behind the scenes.

Marking Veteran's Preference to an application is a slow, annoying process when you have dozens of applicants. You have to go into each applicant's master profile, select the job, mark the preference and save it. It doesn't apply to all the jobs they've applied for either so you have to go into each job individually to do this. For every candidate.

-Help us over technology hurdles to incorporate google analytics, RSS feeds and responsive technology to our applicant sourcing for public sector.
-Integrated with our HRIS system for position control, job classes and salaries.
-Great value for the price.
-Actively listens to customer feedback for increased value and improved customer experience.
-Easily customizable and implementable within a few days without expensive consultants.
-Built based on U.S. public sector best practice. So it uses the workflow and terms that our end users understand.
-Great online help and resources for customers implementing.
-Modern user interface that is easy to understand, reducing our support costs.
-Capability to build customized reports with subscriptions that can be sent on a regular basis.

- Based on a U.S. pubic sector it is specific to government and schools not other businesses.
- Reporting tool could have more capability to aggregate data and create calculated values.

I like that we can customize the software to accommodate 5+ different employee groups which have different payroll rules/collective agreements. It allows the user to make their own changes and test to ensure results are what is expected. This software allows the user to make changes to remain compliant with legislation changes, collective agreement changes, etc.

It becomes very difficult for new users to learn the "layers" of the product and understand how integrated everything is. IMUCs, Leave Plans and "programming" type work is difficult for succession planning.

Highly customizable from the front to the back end of the software implies a high flexibility from both the company supporting it and the product. The interface can be modified by each user to fit their need and allows for a wide variety of permissions based profile. As we deal with a highly unionized environment the capacity of the software to adapt to the evolution of the Collective bargaining agreement was a must and so far never been a show stopper whether by adapting our methods or the tool. The BI Tool has also allowed a great visibility into one of our major cost center and has been instrumental in gain of efficiency over time. Any request for support is handled in the most courteous manner and in a timely fashion. Information is also readily available through their wiki website enabling power users and IT to get quick access to information regarding the database and core component of the software.

The higher flexibility and use of it comes with a price as we had to train some of our users more in-depth than with some of the more out of the box system. The need for power-users is also very local as you customize the system. No other company will have exactly the same system and so you can have a harder time hiring specialized employee that already know the system or finding resources outside the Highline user community.

The customization of the system is best feature.

System performance and lag is what i least like about the system

As a new user, I had the opportunity to try NEOGOV just for a few months. Still, this conference is providing the necessary tools to take back to our team and support a streamline process.

Not, been able to have a combo packet including all the tools necessary an organization to be successful.

The features and functionality of the LMS software have allowed our organization to drastically improve our compliance, engagement, and overall employee experience around training.

Some simple usability features (from an administrator perspective) could be improved for efficiency.

That it has modules that communicate together with a streamlined process.

Looking at new innovated ways to reach our candidates. Are you looking into the AI Bots for chat bot features?

It is so easy to use. You can use NEOGOV so many ways to get to the end result.

That we don't use all of the capability of the software

I appreciate how the modules interact with each other and how NEOGOV integrates with other systems

I would like all of the modules to have bulk actions and assignments and to also be able to remove bulk actions in all.

NEOGOV is always improving their products. They are super responsive to ideas and questions and very innovative and timely in the features they develop and implement (e.g. PII blinding).

It takes so many clicks to get something done in Insight, and it is really not intuitive at all to get things done for a recruiter. Reports are also difficult for a lay-user because building a report is very IT-esque and not easy to figure out what is needed for even a simple report. Data fields in the export we receive is also confusing as things are not always named the same in the data as it is in the system.

As an analyst working in a very fast-paced exams unit, I manage many different recruitments at one time and NeoGov allows me to easily develop my job postings, track my applicants, schedule testing and certify them. With the number of different notifications we send to our applicants/candidates, having a library of pre-populated templates makes it much easier when it's time to send notifications.

There is functionality in NeoGov within the Exam Plans that I have never used before and rather than having to fish out my NeoGov manual, it would be helpful if there was a hyperlink that would take us to the place in the manual that explains and provides guidance on the use of that functionality.

I have been using NeoGov for the past 9 years and it has changed a lot, for the better. NeoGov is great about updating and making improvements. We only use the Insight, OHC, and Onboard modules. The modules pretty much do everything we need for them to do. And compared to prices of other Applicant Tracking Systems, NeoGov is hands-down the best value.

Some processes take too many steps to complete such as closing out a posting requisition.

It easily tracks applicants and where they're at in the hiring process. It also tracks what employee changed a certain disposition/emailed a particular applicant.

If I search for an applicant, NeoGov doesn't take into consideration an applicant's maiden name or alias. If I need to attach a document to an application and the document shows a maiden name, I have to sometimes manually search dozens of applications in order to find the correct one. That can be really time consuming when it could easily be updated.

Applicant tracking is so much easier than a paper process

nothing. Neogov is very responsive and helps with setup

I love that this program is user friendly. At a glance you can see all of the tasks that are due and their due dates. I also love on the admin side all of the data and analytics that are provided for your applicant pool. For EEO reporting this is very useful information.

Some of my least favorite things about this software is the difficult form builder. Since you can’t upload your forms and make them fillable this this really difficult, and causes forms to not be uniform. It does give you the option to upload your own forms, but there is a disclaimer that the form will be distorted. It would be amazing if this could be fixed.

The product is customizable to our needs. We have a complex calculation for health benefit deductions and were able to build it into the system. Anything that is input, calculated in the system can be pulled out into a report.

The implementation took many more man hours than we expected and we were not advised on this subject until we actually started implementing. Also after the implementation is complete besides additional modules, a team still needs to remain on the project for issues, upgrades, patches etc.

We also have several issues that have not been resolved for more than 1 year.

Once set up, processing payroll is quite easy to accomplish. User calcs run behind the scene to make even the most complicated payroll process quite nicely. Data entry is quick and easy. Pulling up information happens at the snap of a finger, so to speak.

Setting up the program is difficult for the non techie. User calcs must be written to make the system do more complicated calculations that are required to ensure payroll is prepared properly. Definitely requires a computer tech to maintain this system.

NEOGOV is visually appealing to the user. On the Perform end it allows users to easily navigate, complete and view all of their personal and direct report performance evaluations.

Unfortunately it is not a one size fits all software. There are certain processes we have in place due to Accreditation standards and state law records that when it comes to reporting and record keeping we still have to have a manual process for pulling specific information.

We started our NeoGov journey with the Insight module and continue to add more and more modules. The ease of use is phenomenal. I love that NeoGov takes suggestions and ideas from their customers and makes them a reality. They are continually upgrading the system without asking the customer to pay more fees, etc. You can use the system from virtually anywhere.

Some things require more steps than I think are necessary but as I mentioned before, they are always improving processes.

Basic features are pretty intuitive. Like it much better than software called PageUp that I used at another organization. Like that the tools offered are starting to be more comprehensive for overall HR management. Nice to be able to use one software for multiple functions.

Reporting features could use some improvement. But part of that is learning it better.

The product is very user friendly and easy to understand. I enjoy the ease of onboarding and keeping track of applicants to ensure all steps are taken when multiple users have a hand in the recruitment.

Though automatic emails are a great feature I do believe having the option to turn on and off automatic emails would be beneficial. There is no feature in onboarding to indicate an activation email was sent especially if you miss the quick pop stating it was sent to the applicant.

The software is very easy to use and the customer service is great.

Sometimes you need to find workarounds for how to use the system. Some processes are setup in a very linear way when not all organizations operate in that specific way. An example is how the ATS relies very heavily on HR reviewing candidates, scoring and rating them, then passing them to hiring managers to move them through the system. In our organization, the hiring managers would prefer to review all candidates themselves so we have to work around a large portion of the system.

The application is fairly stable, we don't have to restart it very often during business hours.
Production issues are dealt with quickly by customer care and they are always friendly and helpful.
Screens, functions, reports are customizable which is really nice.

Our version still uses Java, which can be a pain to support sometimes due to the constant version upgrades etc.
Oracle licensing costs are expensive.

This system is one of the most detailed and thorough applicant tracking systems I've ever used.

It is not always intuitive and might be a little dated, but is actually quite simple once you get the hang of it.