Amazon Connect Reviews

Easy Integration- seamlessly integrates with other AWS services, enhancing overall functionality.
Scalability- highly scalable, making it suitable for businesses of all sizes.
AI-Powered Features- utilizes AI for real-time performance improvements and natural language understanding.
User-Friendly Interface- intuitive drag-and-drop interface for building call flows.
Flexible Pricing- pay-as-you-go pricing model, making it cost-effective.

Limited Non-Phone Features, and primarily focused on telephony, with fewer features for non-phone use cases.
Occasional connection errors reported, which might affect call quality.
Advanced features may require technical expertise to set up.

We can get quick answers with any simple problem you might have.

Hard to get a human when you have a difficukt issue.

Amazon Connect is an amazing platform to manage customer service effectively.

The user interface is basic and has room for improvement.

It is very user-friendly and not complicated to understand.

It is very expensive for a call center that receives a lot of calls.

How fast the customer service is and quickly you get responded.

nothing the service is great, keep up the good work!

Easy to use. It's quick set up, and invite and limited connectivity issues once active.

I would prefer no ad's. I had connection issues in the beginning but once connected no problems

I like how you don't have to pay so much money and it integrated AI to improve efficiency. I like that I can access from anywhere.

It is not super easy set up for first time beginners. You need some knowledge to set up and have learning curve.

They are always quick to respond and with my experience always do a great job to resolve your issue

It’s not always easy to get through to someone

It's easy to use. The cost is low and I can serve any company. Great value for money.

It could be free. But the charge for the cost of the service provided is understandable.

So easy to use and convenient for everyday needs.

Nothing. I love it and great prices. The ease of use is phenomenal

Fairly easy to setup with very good documentation. It's part of AWS so it integrates well with other Amazon apps. Trusted solution and it's well maintained. Overall it's a stable platform and it suits our business needs

I'm not sure whether this is Amazon Connect or VIOP diallers in general, but we get quite a few connection errors. We often need to restart machine and clear caches in order to resolve the issue. It can be a bit annoying. The advice/solutions from Amazon and the internet in general are quite flakey.

The pay-as-you-go pricing is very enticing, and so is the ability to customize the UI of the agents and provide them with real-time advice on how to deal with various calls.

There is no SMS support. You have to use Amazon Pinpoint for that, but the number you purchase in Pinpoint, can't be used in Connect. That leads to a very awkward experience.

In terms of management everyone in staff can download KPIs or the KPIs that they wanted to coach to their agents.. Operation managers can have a clear understanding and a full view of the projects.

it has a lot of feature, a lot of information that i think i still have to discover.

It is easy to use and organized. It has lots of nice features.

Users experience daily connectivity issues. We spend more time troubleshooting things with them than we want to.

Solution that is extremely cost effective

Can't say that I dislike anything about Amazon connect

Amazon Connect was super convenient for teaching many high school and college students the ropes of working in a call center! There is already a lot of overwhelming information we give them so having software as easy to use as this was so helpful!

Sometimes, calls would drop, which could be frustrating for us and our clients. Random glitches occasionally were well, but it was a great success for the most part.

This is a fantastic app for use in a call center environment.

It occasionally goes down, but usually not for long.

We are new to the tool but it's been great for our business. To be able to take advantage of modern webhooks and the full AWS cloud infrastructure has been great.

It's too early in our journey to tell. But so far so good

Easy to use once you figure out the features. Ability to view queues, track calls and agents. Also allows for historical reporting.

Sometimes does not ring on inbound calls.

I love how all my calls come through and that my calls don’t drop at all and I hear my clients absolutely well

No cons whatsoever. There is nothing to fuss about.

Es una excelente herramienta para generar llamadas a un equipo de atención a clientes

Puede ser costoso para equipos pequeños o de inciación