Liberty REACT Reviews

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146 Reviews
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- Ease of Use
- Customer Support
Reviewed on 2011/09/26
Spanky's consignment is located in Vancouver, WA. We are a large one-stop consignment shop with...
Spanky's consignment is located in Vancouver, WA. We are a large one-stop consignment shop with over 7,000 sq ft of consignment and up to 50,000 items in inventory at one time.
We looked for a new software system in 2010 because our home-grown software system from the 1990's was very inefficient and outdated. We needed the flexibility of making changes to a customer's account, tracking data and a more user-friendly Point of Sale system.
Spanky's purchased Liberty 4 Consignment in October of 2010 and went live with the system on December 15, 2010. The staff at Liberty helped us convert all of our data from our old system to Liberty; the process was surprisingly easy and quick. Training our staff internally was really very easy as well. If your staff knows Windows and how to manipulate a mouse they can quickly pick up Liberty.
The technical support and customer service that Liberty provides is amazing! We are so pleased. I was a little hesitant because we are out on the west coast and Liberty support is on the east coast but this has not been an issue for us. Technical support is knowledgeable and always willing to help. The techs listen to any challenges and help come up with a solution for our business. The software development team takes into consideration any feedback we give them about the product when developing new software releases.
Liberty has changed our business for the better. We are more efficient in ways I couldn't even imagine. Some of these efficiencies include:
Point of Sale ease of entry, sale and discount overrides are easy, integration of credit card processing, the ability to set security levels for certain tasks, the ease of accessing a customers account and balance while in the sale screen and the benefit of collecting email addresses and customer info for marketing purposes.
Benefits on the inventory side include the ability to search for an item in our inventory using multiple fields, tracking categories in our system for reporting purposes, quick customizable screen layout options for quick item entry, multiple price code options to manage consignment splits and markdowns, as well as the ability to charge an item fee to maximize profitability.
We look forward to working with Liberty in the future as we grow and expand our business.
We have not been down once while on Liberty which is quite a change for us!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Best Consignment Software In The Industry
Reviewed on 2022/07/02
I've used this software for over 30 years in two different consignment businesses and it has always...
I've used this software for over 30 years in two different consignment businesses and it has always met our needs. It is responsive and time sensitive and makes integration very easy.
Pros
Liberty is very intuitive and versatile. I love the fact that the company is always updating and bringing new features into the fold- super innovative
Cons
Getting in touch with tech support is my least favorite part of using Liberty
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
I have a real mixed review that is only partially fair due to my outdated software.
Reviewed on 2018/01/21
I feel like my opinion of this product is unfair because I am unable to determine how much of my...
I feel like my opinion of this product is unfair because I am unable to determine how much of my sub-par experience has to do with having old hard/soft-ware. I have had a lot of difficulties.
I appreciate the product though! There have been times when people have gone above and beyond to help get things working for me. There have been other times when tech. support technicians have been so condiscending and disrespectful to me that I’ve almost hung up in tears of frustration. My experience with Liberty/Resaleword is very mixed; however, I’m fairly committed to doing what it takes on my end to try and make my experience better. I’m going to start with updating things so I can make a fair evaluation.
Pros
The website that allows consignors to access their account info. is really nice. I feel like that’s a valuable feature both for us as well as the consignor!
Cons
I feel like the area where you run reports is overly and unnecessarily complicated. I wish I had better experiences with tech. support. It would be nice to access tech. support quicker - although I understand the dilemma from the company’s perspective.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
This is the Best Investment to grow and Manage your Business
Reviewed on 2017/07/26
We've had Liberty for over 15 years now. We started with the dekstop version and moved over to the...
We've had Liberty for over 15 years now. We started with the dekstop version and moved over to the Cloud version as we added locations. The cloud makes it so easy to move items from one store to another. We also love the seperate and combined reporitng we can get. The software itself makes it easy to enter inventory that we purchase upfront. The staff and the techs are great to work with and truly care... which is so rare to see these days. Go with Liberty and you'll get top notch service, product and peace of mind!
Pros
Ease of use and features! The software is very flexible and enables us to run reports to help us know whats in inventory, what days are busiest so we know how to staff, what is selling the best and the worst and much more. The Resale Rewards program keeps our consignors coming back again and again. We use to use a punch card system which lost us money. Resale reward tracks everything for your customers on their mobile devices and they love it.
Cons
None really ...It is the best employee you'll ever have! The software works for you not the other way around.
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Review Source
Overall rating
- Ease of Use
- Customer Support
Reviewed on 2011/10/24
The Clothes Horse is a busy women's and children's shop, processing hundreds of items each day....
The Clothes Horse is a busy women's and children's shop, processing hundreds of items each day. Over the years, we have added and subtracted departments and categories. Our software has made each transition an easy one. We run the program on several dedicated stations: processing incoming, POS, account look up/payout, and my desk.
This is a tremendous upgrade from the manual system they were using when I purchased my store 14 years ago. Within days of taking over, I realized we needed a computer program to help us work more efficiently and effectively. I researched software companies and tried several program demos. It was an easy decision to go with Liberty4Consignment, as the program was the most user friendly and gave me more access to info and reports than any other program. I have not regretted that decision at all.
While the program is solid, what makes it even better for me is that Resaleworld is constantly looking for ways to improve it by taking into account the requests and insights from those of us in the trenches. Over the years I have enjoyed the changes and upgrades that have been made to the program. Each one makes my life and that of my employees easier. I have found the tech support department to be top notch. They are prompt in returning my calls, courteous, and above all, know what they are talking about.
Recently, I switched over to a credit card processor that is integrated with the Liberty program. It has been wonderful. We have less employee errors, faster checkouts for customers, and spend less time reconciling the days activities.
I also enjoy several other options offered, such as the Rewards Program to help increase sales. It was easy to set up and my customers love that they do not have to carry a special card in their wallet to earn their points. Resaleword has been responsive in requests for more reports to track customer purchases and these reports help me to track the success of my rewards program, coupons, sales events, as well as identifying my "best" customers. We also offer our customers an opportunity to monitor their accounts online, which they love.
Without a doubt, Liberty4 Consignment is THE program you want to use in your business!
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Liberty Ease
Reviewed on 2022/06/30
We have used this software since late 2016. WE LOVE IT
We have used this software since late 2016. WE LOVE IT
Pros
basic and so easy to use and to train new people on
Cons
Wish we could customize reports for specific sales info
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Hardware and Roses
Reviewed on 2022/06/29
IT has been great. Customer service is awesome
IT has been great. Customer service is awesome
Pros
Various features. Easy use (once you learn it).
Cons
There was not an in person training to help set the software up.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Tech supports extraordinaire!
Reviewed on 2021/07/06
Liberty is fantastic and paying for training is of upmost importance to maximize in the features....
Liberty is fantastic and paying for training is of upmost importance to maximize in the features. Attend the extra training day at NARTS.
Pros
The tech support team is knowledgeable, helpful and very patient. The last time is called in, I got a female tech and she was SO kind and spoke my language lol. I hope to get her every time now even though Is can’t stress enough that the whole team is amazing! Thanks peeps!
Cons
Lack of reports/difficult “help” option: attach YouTube videos?
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Review Source
Overall rating
- Ease of Use
- Customer Support
Reviewed on 2012/10/23
It was a very hard choice making the decision as to which Consignment Software System to begin...
It was a very hard choice making the decision as to which Consignment Software System to begin test-driving, as I call it. I tried many of the systems that had been on the market for quite a while. I wasn't impressed... more so, I was frustrated as I knew we had to get a system in place before our busy season began and had to have everyone trained to boot. A friend from Northern Michigan had been using the Liberty4 Consignment system for over 4 years and told us that she really liked it and that it was user friendly. I downloaded the demo and took it for a test drive. Right from the beginning I new that there was a real difference over all of the other programs I tried. The choice was made for me after about 2 days of messing around with the demo. I called Resale World and started the process of getting set up.
Now, here is the thing that means the most to me when I make a large technically based purchase, technical support! Resaleworld has the best! When I call and have a question, I have an individual that is giving me their undivided attention and fixing the problem with me. If I can't be verbally walked through the process they will remotely log on and walk me through the process to get me straight and running. The things I call about are not related to product reliability but lack of knowledge on my part as far as how to accomplish certain tasks. Nobody in support treats me like an idiot. They say no question is a dumb question when I apologize for my lack of catching on to something.
The truth is that this system rocks! It is easy to use and very functional. There are certain procedures that have multiple ways of accomplishing the same task. It is all about learning which way fits your needs the best. Liberty4 Consignment is the best. Keep up the good work!
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Overall rating
- Ease of Use
- Customer Support
Awesome Software/company to help to grow your business
Reviewed on 2015/10/12
Having been open for almost 6 years with the help of Liberty4 Consignment, we have grown slowly but...
Having been open for almost 6 years with the help of Liberty4 Consignment, we have grown slowly but steadily. We pride ourselves on the quality of our items and rely on our software to help us run an efficient business. When we first opened back in December 2009, we started with a different consignment software that claimed that it could do everything that we wanted it to do. In addition, this software boasted great support for the stores who have their software. Within 3 months of purchasing the software and opening my store, I ran into problems and the support staff was unavailable and unresponsive. This is when I called the sales team at Liberty. I soon learned how multi-faceted the software really was. A novice can use it to do the basics. Each employee who has been trained on the system in our store has made a smooth transition and has learned the required functions quickly and seamlessly. One of the best parts of the Liberty4 Consignment system and the ResaleWorld 'family' is the tech team. I have always gotten great help from Angel, Russ, Alex, Mahaswar and others who have come to my tech call aid. I have always been called back the same day, most of the time within the hour. Problems encountered have been fixed quickly too; in some cases a more lengthy discussion or research is needed and a follow up call has been made. I have come to know and respect the guys greatly. Liberty4 Consignment is an integral part of Worn with LUV and it's not just a software program. I refer to my 'tech team' when I am questioned about how our software works or when there is a problem I can't answer. Liberty4 Consignment and ResaleWorld's tech support team is the best decision a consignment store can make for their business and it's worth every penny!
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Review Source
Overall rating
- Ease of Use
- Customer Support
Reviewed on 2012/09/12
The Clothes Horse is a busy women's and children's shop, processing hundreds of items each day....
The Clothes Horse is a busy women's and children's shop, processing hundreds of items each day. Liberty4Consignment software has made our life much easier! We run the program on several dedicated stations: processing incoming, POS, account look up/payout, and my desk.
It was an easy decision to go with Liberty4Consignment, as the program is very user friendly. It also allows gives me more information and customizable reports than any other program I have reviewed. I have not regretted that decision at all.
Over the years I have enjoyed the many changes and upgrades that have been made to the program. Each one makes my life and that of my employees easier. I have found the tech support department to be top notch. They are helpful, patient, extremely pleasant to deal with, and certainly seem to know their stuff! Equally as important, the response time is downright impressive!
I truly enjoy the integrated credit card processing feature. We have less employee errors, faster checkouts for customers, and spend less time reconciling the days activities.
I feel the Rewards Program feature has helped increase sales. It was easy to set up, and my customers love that they do not have to carry a special card in their wallet to earn their points. Resaleword has been responsive in requests for more reports to track customer purchases, and these reports help me to track the success of my rewards program, coupons, sales events, as well as identifying my "best" customers. We also offer our customers an opportunity to monitor their accounts online, which they love.
Without a doubt, Liberty4 Consignment is THE program you want to use in your business!
- Industry: Retail
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fabulous!!
Reviewed on 2016/03/02
Pros
We have been using the Liberty 4 Consignment software from Resaleworld for about 20 years now and initially chose it because of all the integrated inventory and Point of Sale features. They continued to upgrade the software and add many other features such as ReCommerce which has enhanced our product line with an interactive online presence. The tech support is amazing and timely with response to calls and Resaleworld has gone out of their way to create several requests for custom reports. I have recommended Resaleworld to two other stores in Baltimore and I know how pleased they have been. I feel they are committed to providing excellent service and our overall experience with Resaleworld has been fabulous!
Cons
I cant think of anything that I dont like about the software.
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- Ease of Use
- Customer Support
The Best System In The Consignment & Resale Industry.
Reviewed on 2016/03/22
Well, if anyone has done what I have, you probably downloaded many different systems to take a test...
Well, if anyone has done what I have, you probably downloaded many different systems to take a test drive on the demos of the other systems. After hours of insanely wasted time.........demo after demo you finally lapse into a confused software demo coma.
Then the magical day came when I found Liberty4 Consignment software and took the test drive. This was not only the simplest and most user friendly software program I had tried, the customer service prior to making my choice was awesome and professional. There wasn't a question that didn't get answered. Other things I never thought of were brought to my attention to help me make my choice. It really was a no brainer.
The Liberty4 System runs like Windows. You can have multiple pages open at once and not have to close out of an account to proceed with another task. The system is seamless. There my be others that make the claim to have started the Consignment software industry.....but that's where the stayed. I know....I test drove the AKA leaders in the industry. Don't waste your time.....trust me, your time in valuable and can't be made up. Liberty4 Consignment is the leader!!
Ordering products such as tags, checks and other items is a pleasure.
In the rare occasion that I have needed customer support, I have found the team to have awesome technical skills and are personable as well. Within a few minutes of calling support there is a tech getting back to me. And when necessary they can remotely log in via Team Viewer and take care of what needs to be done. Great, Great, Great!!!!!
- Industry: Retail
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A prodigious feat!
Reviewed on 2014/02/25
Pros
The product is a time-saving tool when it comes to managing our consignment accounts and inventory. This product has made my life easier. It saves me more than 20 hours a week in what I deemed "Paper work nightmare". This program is a must-have tool for consignment shops.
Somehow, I was fortunate to have started my journey in the Resaleworld.com business with extraordinary employees. These employees were beyond what is usual in today's customer service. They demonstrated strong customer service, knowledge, and professionalism, which is why I decided to buy the Liberty4 Consignment software.
The product is very useful in our company. Our company is unique from other consignment shops in that we also do estate sales on-premise, and this program helped us to also tag the items and inventory in half the time than we did when we had to write the inventory down and then price. This is a one-step easy inventory program.
Cons
Sometimes I wish there was a training course on the use of the program (there might be, but I have not discovered it yet). There is a big learning curve using this product.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great for consignment shops
Reviewed on 2016/11/10
I used this software to run my consignment shops for years. Easy to use and has many different...
I used this software to run my consignment shops for years. Easy to use and has many different features that made running the store easy and great reporting features
Pros
Easy to use
Cons
when we used was pretty high priced
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Overall rating
- Ease of Use
- Customer Support
Reviewed on 2011/09/29
We just opened our consignment store on September 24 and we have not had any problems with our...
We just opened our consignment store on September 24 and we have not had any problems with our Liberty software. We started our search for software a few months ago and after looking at several it was clear that Liberty offered so many features and options, although it was more expensive. We feel we made the right decision and the price is certainly worth it.
I am a senior and don't have extensive computer experience but I was the only person available to do the software set-up. I can honestly say that the instructions are very clear and it is certainly intuitive. So far, everything that we have wanted to do with the system we have been able to institute.
I have NEVER had a better experience than with the Liberty Technical Support personnel. I have had many occasions to call them for basic assistance and I have received a return call within 15 - 30 minutes (or less) in most instances. The personnel are so very friendly, professional and knowledgeable and take whatever time is necessary to answer our questions. There has no occasion where a question has not been answered to our satisfaction.
Our overall experience with the Liberty Software and Resale World is nothing less than OUTSTANDING!
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- Ease of Use
- Customer Support
Reviewed on 2013/01/20
I can not rave enough about Liberty4 and Resaleworld! Great product and great staff. I opened The...
I can not rave enough about Liberty4 and Resaleworld! Great product and great staff. I opened The Loft Consignment seven months ago and my shop has taken off quickly. In seven months we have accumulated almost 800 consignors! Liberty4 has allowed this to happen without a hitch. We have been able to adjust to the volume we are getting into the shop because we added the Liberty4 mobile license for iPad inventory entry and are about to add the network license to add another computer POS.
I have told many potential new shop owners Resaleworld is the backbone of my business and the main reason my store is a success. The amount of time I save on paperwork is invaluable. I can pull any report in a matter of seconds. For instance, I had to do sales tax yesterday I pulled a quarterly report and was finished in five minutes. Not only does Resaleworld have an amazing product the support team is great. If I call with a question (which is rare because it is so user friendly) I receive a prompt call back with an easy solution!
Even my consignors are impressed. I give them a proffessional looking inventory list and can tell them in a matter of seconds how much I owe them.
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Overall rating
- Ease of Use
- Customer Support
Reviewed on 2012/05/24
I have been working with Resaleworld for 3 years now. I had spent a good deal of time at another...
I have been working with Resaleworld for 3 years now. I had spent a good deal of time at another consignment shop that used this software. I am now at a new position and I am excited to say that I will again be working with Liberty4 Consignment. I can't say enough about everyone, especially Jennifer who went the extra mile to get me on track with purchasing the support program. When I was at the other position all the sub categories were set up already and I could just zoomed through my listings at a very fast pace.
Now that I am at the new position I am starting out at square one. I know what the program can do but it helps to have a little direction to make sure it is set up as efficiently as possible. The customer support at Liberty4 Consignment is wonderful! Jeff Chris and all the other people I have received direction from have been prompt and very helpful. Resaleworld has quite a team with Jennifer and Sarah who provide great service! I look forward to going to St. Louis to further enhance my knowledge of this wonderful system. Thanks Liberty4 Consignment!
- Industry: Apparel & Fashion
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Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Above and Beyond Customer Service *****
Reviewed on 2014/01/16
Pros
I just bought a Consignment Store that had had Liberty Software for over 20 years. I needed to upgrade the system, and that meant new computer and software. I was in tears because I was scared of this whole process. I got their receptionist who passed me on to their support tech; talk about a godsend. His expertise, knowledge, and soft spoken voice of calm helped in the process. Since I am not computer savvy like the young ones, he explained the tutorials and explained with patience all the new features of the program. He did not rush me. He was the most patient young man.
Cons
What I like least about Liberty is that you need less complicated software for just the basic needs of a consigner (small business). I know that most of the features in the software will not be used by me at least.
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- Ease of Use
- Customer Support
Reviewed on 2012/09/20
I have been with Liberty for many many years. I have three stores and call them all the time, but I...
I have been with Liberty for many many years. I have three stores and call them all the time, but I never feel like I am a bother. The staff is wonderful and always helpful. Even taking my call after hours when I had an emergency.
The Software is easy to use and there is also a great report tab that is very useful. You can ask anything and get an answer. I ordered the entire system when I replaced all my computers in one of our locations. Everything came installed and color-coded for easy setup, I actually did it myself. This was five workstations and a server with all the accessories.
Over the years, Liberty has kept up with all the newest technology. My Consignors can check the balance on their accounts online and they love the store credit discount option. I would highly recommend Liberty4Consignment. The staff is so friendly and so helpful. I really think they should be the mold for all businesses and how great customer service is really done.
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Overall rating
- Ease of Use
- Customer Support
Reviewed on 2013/01/16
I have been extremely happy with my Liberty 4 Consignment purchase! This was my first resale...
I have been extremely happy with my Liberty 4 Consignment purchase! This was my first resale company and I had no prior experience working with this type of program. It was easy to understand and learn. I also used the technical support program to help me along the way. I would definitely recommend the technical support team because I could not have learned the software as fast without the help of experts that new the software. I would recommend this to anyone who is trying to decide on what software to choose. It has helped my business succeed and was worth every penny.
My only complaint is the technical support process. Sometimes it takes hours for a representative to call you back and solve your problem. If you are paying for a service, there should be a number you can call to get a person live immediately during business hours. The way the process goes now, is you have to wait for someone to call you back. I think this needs to change.
- Industry: Retail
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review on Liberty Consignment
Reviewed on 2013/11/19
Pros
My mother and father, who both own Consigned Designs by Ellen, have been working with Resale World for quite some time now. Without this product and the technical help that has been provided, we simply would not be able to do the daily business we do with such ease and confidence. The best thing about Resale World has been not only the simplicity of the product they offer but the constant access to techs who have never failed to be there for us or our business.
Cons
I can honestly say the only problem I ever have is when I am adding items to our storefront, the picture loading takes a bit of time, but that obviously is a problem with our own computer processor and not an issue with RW.
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- Ease of Use
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Excellent software. A forward thinking company. A must for consignment business.
Reviewed on 2016/04/01
The in depth data capabilities and reporting features of this program are excellent. The support...
The in depth data capabilities and reporting features of this program are excellent. The support team has been incredibly helpful in customizing certain aspects of the system for us as we are an Australian business and require certain tax and dating systems. These have all been addressed. In the future it would be great to see the software become a little more appealing in the visual design and printouts area. However, I know this is not always easy. Overall, it is certainly the best software available on the market for consignment stores. I have trialed them all, and there is no other product that compares.
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- Ease of Use
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Easy for Volunteers to Use and the Ultimate Tech support
Reviewed on 2015/10/14
We are a consignment/donation store that opened in September 2011. After talking with another store...
We are a consignment/donation store that opened in September 2011. After talking with another store who was using the Resale World system, we decided to purchase it. It has been extremely easy to use and meets all of our needs. It is quite intuitive.
The best thing about the software is the barcoded tags. Our staff is mainly volunteers, and it has proven very easy for them to process a sale and we have excellent reports that are available. One of the outstanding advantages for us is the ultimate in technical support. We receive very prompt returned phone calls; and each and every person who helps us is always friendly, courteous, patient, and answers all of our questions - as well as solves any problems. The technical support staff is most professional and very competent. We have never experienced better technical support.
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- Ease of Use
- Customer Support
Excellent Consignment Software!
Reviewed on 2016/02/26
Before I opened Plum Consignment over 3 years ago, I researched all the POS systems available and...
Before I opened Plum Consignment over 3 years ago, I researched all the POS systems available and went with Resale World's Liberty4 Consignment given their years in business, knowledge of our resale industry needs, system functionality and breadth & depth of the reporting capabilities. Since then I have added their Re-Commerce platform. I've been very happy with their online component and having it all under one roof integrated with our POS. Bonus: Excellent customer service & tech support (Mahaswar, Angel, Russ, Alex), prompt response time & if they don't have a solution for you, they can usually give you a work around until they add it to their next update. Be sure to check us out: www.plumgood.com P.S. Don't blame me if you find something plum perfect you just can't live without while you are on our website!