Emitrr Reviews

I like that it has helped get a lot of my client new reviews. Every client who has this software has gotten positive reviews.

I would like training clips for the software. I would like to be able to look at videos if I forget how a certain feature works or how to better explain it to my clients and team members.

We love the integration with our CRM System, HouseCall Pro, and Slack which we use to communicate in-house. As for the texting communication functions of this product, we couldn't ask for more. They are always adding new updates and the improvements are always excellent! They help with the day to day functionality of the product.

The only true "con" for us is that the VoIP function of the feature is not available and it was not reliable at the time we tried to implement it. We currently use another product but are patiently waiting for this feature within Emtirr to be perfected so that we can keep all our communication within 1 platform. Another small "con" is that it takes the app and desktop just a little longer than preferred to fresh when new messages come in....but I am sure that can be fixed.

I really like the hands on support along with the easy to use interface

In terms of improvement, the system is a bit slow when searching for contacts you need to reload the page first where as on other sites the search options pop up with every character you press. The search feature should read numbers in the contact name, not only read numbers as phone numbers

Emitrr is a fully automated intelligent assistant (almost like an actual human) for businesses in the local service. It can handle customer queries like service appointments, quotes, FAQs, etc.

In my experience, there are no downsides found with Emitrr and it works flawlessly.

This was a VERY smooth transition from a previous software that was used. There were no hiccups in learning the platform, all very self-explanatory without the training. We have had no questions about it since using it, so simple! Love it.

I did not or have not seen anything that I don't like about this platform!

The ability to set up custom automated texts that integrates with Housecall Pro is a game changer for us.

I wish you could customize some of the automation features a little more

Price
Customer support
Phone and review management

Some features are clunky to use, automatic responses are lacking, and the number of clicks needed to move around, but Emitrr is making changes that address all this

Due to our previous software shutdown, our organization was forced to find alternatives for text messaging, Nova Lines liked the wide spectrum of features available for us to transition painlessly to Emitrr. Text messaging is easy to use due to its user-friendly interface and good organizational back-end of the contacts. The downtime for releasing the lines and transition was short enough since we are a 24/7 working business. Customer Support and our Rep([SENSITIVE CONTENT]) is taking care of any incoming inquiries and connecting through an instant meeting to assist.

You can't use as of now the customizable screenshot tool in-app(however, we are waiting for dev's to add this functionality)

Automated response; customizable features to your needs; always evolving and improving adding more services.

Technical issues with automation Dentrix integration

There are many features that I didn't even realize were something that would aid so significantly in my day-to-day work.

There are still buggy things here and there, but the Emitrr staff is very quick and responsive, and has fixed or explained everything we've asked within minutes or hours (if more complex).

Emitrr offers the kind of campaign automation and overall channel optimization that you expect to see from Podium and others of the sort but at a fraction of the price. For the return on investment that you receive, this service is unparalleled and is ever-evolving based upon direct feedback from the users, something we've never experienced before in decades of business operations.

Emitrr is an ever-changing product. It will never be finished because it's always finding new and better ways to do things. There are technical challenges from time to time, but every time this team of superheroes comes up against a limitation, they just break straight through it and make the product better!

I appreciated the automated text when we missed a call as we were out of the office a lot. Customers would respond by text and we could answer a lot of questions or schedule appointments with Emitrr (texting) instead of having to return a phone call (meanwhile the customer was waiting on us).

I disliked the inability to have private texting conversations (all texts went to all users within the platform) or the ability to chat with my team within the platform. We also really needed a fully functioning VOIP phone option but that is still under development and testing.

The system is very user friendly. I love the ability to chat or call.

The set up of the actual number pad is fairly small. Also the star * key is not an option. I was prompted to press it for a call and it just was not present. I tried the other keys but they did not work.

It's so convenient to have the option for patients to reach out to staff via text message at any time of day. The customer service is amazing.

I have very few complaints, any time I have ever had complaints, their customer service team has been quick to respond and they always offer a workaround or completely fix the problem.

It is simple to use and the implementation was simple.

We wish there was a view that showed only responses.

It is efficient, I like the way it works

Have to contact company to remove someone off the platform.

I use Emitrr almost exclusively for texting my clients, because my phone service does not support texting. There are may other features that I have not had a chance to dive into, but I'm looking forward to using more features in the future.

I haven't found anything that I don't like about it yet.

The software is easy to use and convenient.

I have not had any issues with the product yet, so no cons for me.

User friendly platform, cost, options, customer service, ability to improve and add new features, reliability, mobile app, unlimited texting with attachments and HIPPA compliance

None actually. Whenever I have feedback, [SENSITIVE CONTENT] is very quickly to address it

Easy to use; great tech support and good for the price

Need more features like adding an admin assistant role

The text mesages make it easy to communicate with patients and the reputation management helped our 5 star reviews increase.

We're just waiting for there to be integrated booking available through the software.

We really like the ease of use, and review management.

When you schedule a mass text campaign, it would be helpful to be able to pick an exact calender date and time. Instead of having to list how many days/hours/minutes ahead you would like to the campaign to go out.

The software integrated easily into my field management system

It is a little jumbled up with a whole bunch of new words to learn.

I love the price and intuitiveness and support!

Waiting for changes that we should be able to make.

The system is very easy to use. The customer service is amazing and fast. We selected Emitrr because we don't have to worry about the length or content of the text messages we want to send. We can send texts often, and manage contact groups very easily.

I would like to assign responses from a certain campaign directly to only one admin. I would like to be able to see our billing history and download receipts.