Geotab Reviews

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89 Reviews

- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Value For Your Money
Reviewed on 2022/11/19
It's superb. We track our fuel, and drivers, and automate pricing to suit the needs of our business...
It's superb. We track our fuel, and drivers, and automate pricing to suit the needs of our business effectively.
Pros
It is easily customizable with other company software and really met our needs.
Cons
Not really had any issues, I would say I am good so far. You just need some time to be better at navigating through things.
- Industry: Transportation/Trucking/Railroad
- Company size: 1,001–5,000 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
GeoTab Survey
Reviewed on 2023/02/07
Pros
How easily it is to find specific units when needing to quickly find valuable information as to HOS
Cons
Not tapping into the reporting side due to not understanding it’s value.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Product review for Geotab
Reviewed on 2023/05/12
Pros
Geotab provides a range of benefits, starting with its flexibility in creating rules and reports. It's packed with numerous features and offers a significant potential for functionality expansion via its marketplace. Installation is straightforward, making the product user-friendly from the get-go. What's more, it's versatile enough to be applied across various industries. Notably, its integration with Surfsight and Mobileye stands out as a strong point.
Cons
The user interface can be quite complicated, which might pose a challenge for some users. Additionally, there's no built-in engine for creating reports within the platform - you're limited to Excel reports. Managing a large fleet of vehicles (over 1000) can be difficult, specifically in terms of editing and filtering. The level of technical support leaves much to be desired, with long resolution times and feedback that often lacks in-depth analysis of the problem and potential corrective measures. Finally, there seem to be communication issues between the GO devices and vehicles from the Stellantis platform.
- Industry: Food Production
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Geotab Management of our Fleet
Reviewed on 2022/07/15
It has been an easy transition from our previous software.
It has been an easy transition from our previous software.
Pros
Being able to see where are trucks are at currently and looking and routes for following days.
Cons
Importing data from the system to put into Excel.
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Why did we wait so long to use GeoTab
Reviewed on 2022/06/28
Our cmpany has been with 2 other ELD platforms, but GeoTab has been by far the best for the money.
Our cmpany has been with 2 other ELD platforms, but GeoTab has been by far the best for the money.
Pros
The ease of the system and the reporting capability.
Real time GPS management
Cons
Nothing is jumping out at me at this point.
Alternatives Considered
SamsaraReasons for Choosing Geotab
Better quality system. OmniTracs reporting was terribleReasons for Switching to Geotab
Better value and partnership with some of our vendors.- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Hope to see Geotab get better
Reviewed on 2020/01/08
Electronic logging devices are new to our industry and of course we know there are so many new...
Electronic logging devices are new to our industry and of course we know there are so many new issues we are experiencing and a learning curve as well. The old problems went away with ELD's but new ones have come up that must be addressed. With each new update to the Geotab program, the device gets better and better. On a whole I would say troubleshooting has been hard, communicating with the program developers/management. Issues we have come across are not taken seriously unless you have gone through so many steps to troubleshoot half of your day is shot with one truck/driver. We are lucky if that takes a day. We have had issues take weeks. It is very micro management intense. I am looking forward to updates everyday as those elusive program developers get it right once in a while...
Pros
Since my company leases the trucks we use, and the leasing company has gone to Geotab for the ELD of their choice. We chose this to keep drivers ease of transition from our truck to the sub truck when ours is in the shop for maintenance. The driver can use any smart device to log in to the Geotab app. This has worked pretty good. Some like their smart phones and others like to use the tablets installed in our trucks.
Cons
We do not like the structure the Geotab company goes by. Beware who you buy from and use as your provider as anybody can provide this service and they are only as good as they want to be. Find somebody who has a great customer service reputation. We would also want you to be aware there is a disconnect between software engineers and customer needs. We as a customer, are at their mercy and we get caught up between the regulations we have to follow and a software support that will ghost you when you are having issues.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
More than a good product, it is a good service
Reviewed on 2023/06/23
Pros
Basically the geotab app is useless if you don't buy its product, but once you have the GPS product it is a great fleet management tool, it has reports, alerts, notifications and helps with real statistics on the behavior of my vehicles.
Cons
There are large functionality and appearance updates very often.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Quick Implementation/No Contract
Reviewed on 2019/01/08
If you are looking for a quick and easy ELD with no commitment Geotab is your huckleberry. If you...
If you are looking for a quick and easy ELD with no commitment Geotab is your huckleberry. If you want a pretty highly captivating platform that will engage drivers and staff no so much. It menu based not icon based which is hard for users in this ultra clicky world.
Pros
No contract!!! Hardware is inexpensive and implementation is quick. And no commitment. It’s cheap enough you can keep a couple extra on hand just in case. Which is nice.
Cons
It’s not as user friendly as other platforms. It gets the job done but has a bear bones feel. There is a lot of functionality but you have to dig. If you aren’t a big company you don’t get your own customer rep. So you just leave a message and wait for the sales rep to call back. Ours was super responsive but it would all depend on his work load.
- Industry: Transportation/Trucking/Railroad
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
So far it is Okay
Reviewed on 2020/09/22
We have only been using this software for a few months and it has a hard learning curve. It could...
We have only been using this software for a few months and it has a hard learning curve. It could be great with some updating.
Pros
I like the fact that it is very easy to see where my drivers are at any time. I like that you can see when the drivers are speeding or harsh braking. I like that we have the ability to go back and track where a driver has been.
Cons
I am not crazy about the reports section of the software. It is hard to navigate and hard to understand. My Geotab needs to take a serious look and the ease of utilizing all of the software, not just the map portion.
- Industry: Consumer Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Cool Functions. Bad Customer Support.
Reviewed on 2019/03/22
Pros
The software is explanatory and we are able to monitor everything we want to in regards to drivers and vehicles. We can set up alerts and notifications, about things that happen, to keep us on track with our safety goals.
Cons
We have been trying to get our accounts merged into a single master account for over a year. No matter how often we reach out or try to move forward we still don't see progress.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Future Ready
Reviewed on 2023/02/07
Pros
open api and sdk flexibility, eld support and ev support
Cons
diversed distribution channel, finding the right geotab reseller for you industry is key to satisfaction
- Industry: Government Administration
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fleet Manager
Reviewed on 2023/02/07
Pros
The best part about GeoTab is how easy it is to use.
Cons
The implementation is a little difficult at Tim’s.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
It's okay
Reviewed on 2023/05/11
Pros
Ease of use
Cons
GPS and power constantly disconnected, always asking for a 30 minute time off during the day, that is an american rule not Canadian. Cannot add a generic driver for when a dealership drives the truck or a mechanic drives the truck that is not part of the company
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great software
Reviewed on 2023/02/07
Pros
Easy to use and integrate with and develop workflows
Cons
There really isn't anything I dislike about the software
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great UI, easy to use
Reviewed on 2023/02/07
Pros
Fast updates, easy to set up and explain to customers
Cons
Submenus are often hidden , difficult to emulate ELD software
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Geotab - Best Telematics Solution
Reviewed on 2023/02/06
Best Telematics Solution
Best Telematics Solution
Pros
Reliable, User Friendly and Intuitive, Integrates easily with other systems
Cons
Nothing. It is a great solution Always improving
Response from Geotab
David, thank you for taking the time to share your experience. We appreciate hearing how we make a difference in your business and the areas we can improve.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Fan from the Beginning
Reviewed on 2023/01/17
I have been utilizing geotab since 2014, I have always had great things to say and excited to see...
I have been utilizing geotab since 2014, I have always had great things to say and excited to see what new and improved items they have in store for the product.
Pros
I love the ability to see where our equipment is real time. Someone broke into our yard and I was able to provide real time helpful "when did it happen" information to the police thanks to the "show trip option".
Cons
There are still some aspects of the software I don't like. Drivers if they get busy and forget to log in right away the driver prior is automatically thrown into ON DUTY. This creates log issues which are not fixed instantly due to it being a "cloud" based. I also do wish they would make the "show trip" option more easy to read for drivers with multiple stops.
Response from Geotab
Erin, thank you so much for leaving such a positive review! We are thrilled to hear that you had a great experience with our product/service. We are listening to user reviews and will continue to make improvements.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Geotab
Reviewed on 2023/01/27
Overall really well developed and works great
Overall really well developed and works great
Pros
This software is easy to use, simple yet powerful
Cons
When I have to zoom in from all of Canada to find my vehicles location
Response from Geotab
Reinaldo, thank you for taking the time to share your experience. We appreciate your feedback which is vital for us to improve our product.
- Industry: Transportation/Trucking/Railroad
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Geotab
Reviewed on 2023/02/06
Fantastic
Fantastic
Pros
Easy to use both for admin and drivers. Reporting is great
Cons
Not really to add here the product is great and when we have thoughts geotab is very open to those ideas
Response from Geotab
Tom, thank you for your review! We focus on improving our products and solutions and your feedback is important to our success.
- Industry: Renewables & Environment
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Geotab 9
Reviewed on 2022/12/02
Very good from first call and through onboarding. Customer service has been responsive and helpful.
Very good from first call and through onboarding. Customer service has been responsive and helpful.
Pros
The ability to quickly know if one of our people is in a hazardous situation so we can send help. It also integrates with another platform (JESI) to give us even better visibility and safety for employees who are travelling for work.
Cons
Difficult to answer, we haven't found any major problems with the product yet. One shortfall is that we don't have a good solution yet for our people who are hiring a vehicle for a single journey - there's a risk they'll plug the GeoTab unit in but forget to take it out at the end of their journey.
Response from Geotab
Ian, thank you for taking the time to share your experience. We appreciate hearing how we make a difference in your business and the areas we can improve.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Support
Reviewed on 2022/06/28
Pros
I absolutely love the support we get from our local representatives like [SENSITIVE CONTENT] , [SENSITIVE CONTENT] . Any issue that arises is always resolved in a matter of hours or days. Thank you for your hard work.
Cons
False vehicle idle reports. Example, vehicle shows that it idled for a minute at 3 am on a Saturday. I get an email and immediately think the truck is getting stolen.
Alternatives Considered
Verizon Connect- Industry: Oil & Energy
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great asset for what we do!
Reviewed on 2022/06/28
Pros
Easy access and great reporting for our team.
Cons
Sometimes speeding reports show assets in an area that could not be doing that speed.
- Industry: Mining & Metals
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ledcor CMI Inc
Reviewed on 2022/06/28
Pros
I love the IFTA, HOS logs, and maintenance logs as they are easy to use and understand.
Cons
The dashboard is a little cluttered but and sometimes it takes multiple clicks to get to something.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great!
Reviewed on 2022/05/25
Pros
Easy to set up, easy to use (very intuitive), well organized and simple to pull up a user or unit number.
Cons
Doesn't travel "with" the vehicle, so we are refreshing often to see a driver's ETA. Sometimes need to click a few times to ensure just that one unit is selected.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Not worth the money spent
Reviewed on 2021/04/02
My overall experience was not good since I expected a better customer service and better software...
My overall experience was not good since I expected a better customer service and better software for the price I was paying
Pros
Software was ok but like complicate it at first. Not very user friendly but had good integration with ELD in trucks
Cons
Customer service was horrible. Every time I had to deal with them, I couldn't get an answer to my question. They will put me on hold and sometimes calls had to be escalate it