inconnect

3.8 (14)
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Make Contact. Do Business.

Overall rating

3.8 /5
(14)
Value for Money
4.1/5
Features
4.3/5
Ease of Use
3.9/5
Customer Support
3.3/5

71%
recommended this app
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14 Reviews

Daniel
Daniel
Overall rating
  • Industry: Information Technology & Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent omnichannel platform

Reviewed on 2021/06/09

Easy implementation and simple maintenance. It does not require a lot of technical knowledge,...

Easy implementation and simple maintenance. It does not require a lot of technical knowledge, real-time reports. A multitude of APIs ... in general it is an excellent software

Pros

Price, product quality, commercial attention, support

Cons

Nothing, it is a product that continues to evolve over the years, fully recommended

Reda
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

A very complete product, but very difficult to configure

Reviewed on 2023/02/15

Pros

Good inconming interaction managementOmnichannelBots

Cons

Very difficult to configure. You are forced to ask the hotline to help you for topics that are very simple with other products like Vocalcom or Nixxis.Hotline is slow to respond

Verified Reviewer
Overall rating
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A good runner up in a very competitive market

Reviewed on 2022/11/16

A very good experience, but an extra hand in the deployment proccess can be apreciated

A very good experience, but an extra hand in the deployment proccess can be apreciated

Pros

The developer teams are very good, this guys can integrate anything to anyone

Cons

Maybe they need more presence in they objetive markets like America

Alternatives Considered

Genesys Cloud CX, wolkvox, Avaya Cloud Office and Xperience

Reasons for Switching to inconnect

I dont choice inConcert, just used the free trial a couple months
Marcelo
Marcelo
Overall rating
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

is a very nice software to adminstrations very intuitive

Reviewed on 2018/06/13

the benefit are great because the business are happy to increase the contact and makes campaign of...

the benefit are great because the business are happy to increase the contact and makes campaign of telesales or give support. the contactation growup like 50% with this software

Pros

the easy way to configure everything on the campaigns (inboud and outbound) chat, blendinng call, outbound engine etc

Cons

the support is very deficient the are good but the are to slow to answer to the issues that you explain

Alberto Elías
Overall rating
  • Industry: Information Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Performs very well, very good features, outstanding customer service.

Reviewed on 2017/07/18

Excellent product at a good price.

Excellent product at a good price.

Pros

1 .- We are getting better results in our operation than with our previous system.
2 .- The system is evolving rapidly and incorporating new features that we can really use.
3 .- The system is reliable, and well designed. Intuitive and easy to use.
3 .- The service is just great. They really understand the need to work side by side with their clients in order to drive customer satisfaction up. This is specially important during the adoption process.

Cons

They have their own way of doing things. Most of the time their service is great, but sometimes we need information or support that could be considered very basic, but for some reason is hard to get with inConcert. In certain specific situations (very rare), they could be very rigid.

Jose
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Very performant and omnichannel

Reviewed on 2017/01/06

Is a very good software, flexible, open, friendly, that helps your productivity. Cloud or in your...

Is a very good software, flexible, open, friendly, that helps your productivity. Cloud or in your server. Includes everything!

Borja
Overall rating
  • Industry: Primary/Secondary Education
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Buena herramienta y profesionales. Mejorable SLAs servicio técnico

Reviewed on 2024/12/16

Buenas herramienta con buenos profesionales, aunque está fallando la atención del servicio técnico...

Buenas herramienta con buenos profesionales, aunque está fallando la atención del servicio técnico y tiempo de entrega para desarrollos

Pros

Potencial de la herramienta, detección de buzones, omnicanalidad

Cons

Configuración de campañas y Whatsapp poco sencilla

Carla
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

RESEÑA USO DE INCONCERT

Reviewed on 2024/12/16

Experiencia muy buena, resolución rápida y eficaz de incidencias. Área de mejora: cambios de...

Experiencia muy buena, resolución rápida y eficaz de incidencias. Área de mejora: cambios de números que caen en spam se realizan con demasiada demora.

Pros

Lo productivos que son los agentes en el tiempo que están conectados.

Cons

La poca visibilidad de algunos datos a través de los reportes disponibles.

Blanca
Overall rating
  • Industry: Higher Education
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Poco a poco

Reviewed on 2024/12/12

Al principio desinformación,demasiadas incidencias con cualquier cambio que se van solucionando

Al principio desinformación,demasiadas incidencias con cualquier cambio que se van solucionando

Pros

Chat agentes masivo que nos facilita el trabajo a la hora de hacerle comunicaciónes al grupo

Cons

No poder pasar la llamada a un agente de otro plan distinto al que están ellos

Pedro
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

VALORACIÓN INCONCERT

Reviewed on 2024/12/17

Neutra. Tanto aspectos positivos como negativos.

Neutra. Tanto aspectos positivos como negativos.

Pros

Visualización de perfil supervisor muy completo.

Cons

Gran cantidad de lotes que no se pueden ir unificando.

Xiomara
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Experiencia InConcert

Reviewed on 2024/11/27

Una experiencia de facilidad y comodidad para interactuar y supervisar los canales de atención.

Una experiencia de facilidad y comodidad para interactuar y supervisar los canales de atención.

Pros

La atención de soporte por los canales de comunicación, la funcionalidad de la plataforma en la integración de los canales de atención, el análisis de la información que se tiene en cuenta para la reportería, el apoyo de los representantes de InConcert.

Cons

Hay novedades de alta complejidad que se escalan muchas veces sin tener avances ni un seguimiento que brinde información sobre la solución.

Miguel
Overall rating
  • Industry: E-Learning
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

OCC Inconcert

Reviewed on 2024/12/18

Pros

Omnicanalidad. Facilidad uso de los agentes.

Cons

Servicio de soporte.
Tiempo de espera para resolver dudas

Danilo
Overall rating
  • Industry: Retail
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

inConcert, idispensable para el marketing omnicanalidad

Reviewed on 2022/10/05

Pros

Es realmente granular, lo que permite generar un esquema muy personalizado, básicamente se adapta a cualquier tipo de negocio.

Cons

Como siempre, la granularidad genera complejidad para la implementación, aunque una vez superado esta etapa, es todo valor agregado.

Saida
Overall rating
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

InConcert Contact Center

Reviewed on 2022/09/28

Pros

La posibilidad de tener un control sobre el trabajo de los agentes del contact center, envío de mensajes, escuchas y estabilidad de la herramienta.

Cons

Se queda muchas veces pillado el usuario y toca expulsar al agente, es complicado encontrar los informes a no ser que lleves mucho tiempo con la herramienta y sepas nombre de informe, no es muy intuitivo para realizar cambios en campañas/servicios, si borras un usuario borras las grabaciones asociadas al mismo, por lo demás, todo correcto.