ConsignPro Reviews

Co-Owner Good Buy Girls Resale

Reviewed on 2016/12/08

Running a consignment shop, most of the people we hired were not very familiar or comfortable overall with computers or programs. However, my background is in IT project management. ConsignPro is perfect for us! It has all the functionality we need to run our business, so it's very powerful. However, the simplicity of use was what really impressed me. That's the secret. Creating a powerful application isn't the hard part, in my opinion, creating an application that virtually anyone can use to harness that power is where ConsignPro shines. It's extremely easy for our employees to use and understand, but yet does everything we'd need (and much more I'm sure we don't utilize).

The other thing that surprised me about ConsignPro is how much they do for support. I've had communication and conversations directly with Brian Wilson (owner/creator) as well as many of the other knowledgeable support folks (who are all great by the way). Where can you get that type of support, where you are speaking with the software creator, with other companies? I'm sure as they continue to grow that won't always be the case, but that type of customer support is what great companies are built on.

I'd highly recommend using ConsignPro in your resale/consignment shop.

Reviewed on 2011/06/23

I have a gallery selling handmade in America items, by artists in small studios. For the first few years, we were entirely consignment. A tip from a similar shop about ConsignPro led us to purchase that software about 10 years ago, shortly after opening our shop. Until then, we did all receipts and calculating by hand, which of course, led to a number of mistakes.

We wanted software that would:
a) track inventory
b) make it easy to keep one artist's inventory list clean and easy to find
c) make month-end commission check writing easy
d) be easily updated, allowing for easy returns and easy input of new work
e) have some mechanism for customer tracking
f) be easy to train staff to use
g) make it easy to track daily, weekly, monthly, annual sales numbers

The implementation was about as easy as it can get. We purchased the software, the receipt printer, and a cash drawer. I'm not too bad with computer installations, but don't do it often enough to be anything like an expert. I found it very easy to install everything, and get all those pieces to work with each other.

Over the years, when problems have come up, the support staff have been very quick with help and response. The annual service plan is absolutely worth it. We would've been lost without it several times over the years. And they've never made me feel stupid, either. I value that.

The ConsignPro system was also easy to expand, as I moved beyond only selling works on consignment. The system makes it easy for me to determine the number that relates to the seller and the item. I created a system in which consigned artists all have a 100 number assigned to each individual. An additional three numbers relate to the specific item that artist made. The commission amount is automatically calculated. With purchased items, I assign a 500 number to each artist, plus the specific three-digit number relating to the specific item. These are marked at a 100% commission rate so I can correctly track those sales. Easy as pie!

I can also track customer purchasing, but only in amounts. I figured out a way to track each customer's purchases with a given calendar year by adding the last two digits of that year to the customer's last name. Without doing that, it can only calculate the total, accumulated sales of a customer. This new method helps me offer customer rewards more effectively. This is the only element of the software that I wish had improvement, but I like the other aspects so much that I continue to use it.

Buyer beware

Reviewed on 2016/12/08

We are a buy, sell and trade business that has been in business for many years. We have been using CP for many months now and have been astounded at the poor performance and inaccuracies in the reports. Recently, after a software update that CP did, the cost of goods sold on most of our clothing items simply stopped populating on our income statement. After multiple refusals to even look into the problem, and after letting them know that we were considering legal options, they finally fixed the problem. When we let CP know that we had no other choice but legal action, this was the response: "Read your End User License Agreement before wasting money on an attorney". This was only one of many many issues we have had with this system. We are willing to work with all of the technical issues but what has made this company so difficult and stressful to work with are the rude and dismissive responses that we have become accustomed to when we request technical support. Unfortunately, many of these issues did not become apparent until several weeks after the system was set up and we had already spent a lot of time and money on the system and the setup. I can not recommend this software to any business but especially not to a buy sell trade business.

Consign Pro/The Right Program for You

Reviewed on 2020/06/11

A very good company that respects their customers and a great response time on helping if you do have questions. You feel valued as one of their customers so you can help your customers!

Excellent tool for your business, could not run my shop without this prouduct,

Reviewed on 2017/09/26

I really cannot run my business without this. It keeps everything in its place and organized.
I do not have one negative thing to say about consign pro. I love, love, love this software. I have seen others and this is in my opinion the best and easiest out there. Some folks are not computer savvy, well you don't have to be to it really easy to use. They will walk you thru anything you do not understand.

ConsignPro Review 2016

Reviewed on 2016/12/09

I could not ask for a better system of keeping my business information up to date! Every aspect of my consignment business is documented easily and quickly with ConsignPro. Customers appreciate the ease of finding merchandise information on the color tags, which hold comprehensive data. It is easy to locate store merchandise with ConsignPro, whether it is to pull items for return/donation or to find a specific item for a customer searching for it. The end of day reports are invaluable, as are the end of year reports. The staff is incredibly knowledgeable on every single little detail of the ConsignPro program. It amazes me every time I have to call for support! (Allyson I love you!) I would encourage anyone who uses this wonderful program to take advantage of the ConsignPro cruises and/or resort conferences. I have attended 2 so far and have walked away with so many new tips and a better understanding of everything the system can do to help my consignment business. There is none better!!!

Mary's review

Reviewed on 2016/12/08

We love Consign Pro, but there are a just a coupl things that appear to not be user friendly about it. The staff is helpful when we call and generally gets back to us in a timely manner if they are not able to answer. Things that would help: 1)Being able to sort items by date on the item list. 2.) Including an expiration date by item on the consignor item list. 3) I may not not how to do this properly and it may actually be in the software, but I would love to be able to enter a gift gard sales right from the Make Sale screen. 4) More training when you buy the software, because you really dont know what you dont know until you start using it. Many of these things I have discussed may very well be available, but we are learning the program. I understand you have the program in Mexico, but for first year business owners, this is not alway easy and financially smart. I would like to be able to have more extended tutorials, something that we can find on the web that actually shows us how to do it, such as you tube videos etc. If they are available please let me know!! I feel like sellers of software assume that the consumer is already techy. That may not be so in many instances. Visual learning is much more affective versus trying to read it in a manual. Thanks for listening!! We love the software and are very thankful how easy it makes our job.

Well worth it!

Reviewed on 2020/09/10

Definitely a 10 out of 10!

Great Product on the front end; Do your homework to prepare for the back end

Reviewed on 2021/03/10

Overall, this is a good product that is well supported by the company. The sales and customer support personnel are "top notch". Before purchasing this product, the user needs to understand how it will function with any downstream accounting applications (e.g. QuickBooks). During the trial of the product the user should test the data output to ensure that it works well with accounting software. The application outputs sales transactions on an accrual basis (invoices) even if they are cash sales. Our organization had to purchase another product to translate the .iif files from accrual to cash. On a negative note when we brought this up to the developer/owner of ConsignPro, we received a very abrupt response to our dilemma. Therefore, really test this system from end to end before you make a purchase.

There are many glitches which my accountant found; the owner was nasty and refused to correct

Reviewed on 2018/07/12

None directly from the software - but I learned what to look for and wht to avoid in my next purchase!

Have used this software successfully for 15 years....

Reviewed on 2016/12/20

When we first began using ConsignPro the features were exactly what we needed. As time has gone on and updates have been made, some features have been lost and some added, both to the improvement and detriment of ease of use. As our business has grown, we could use additional features, but have not found a program as easy to use as this. In the long run, however, this is an efficient software for small consignment businesses.

Extremely Pleased Custumor from Arkansas

Reviewed on 2020/09/07

I have been very pleased. I have one exception but I will email that separately. [SENSITIVE CONTENT HIDDEN] are great to work with and have a lot of patience. We have gotten to where we request them when we call in. [SENSITIVE CONTENT HIDDEN] you have done a fabulous job with this company.

Great for consignment, art, and locally made items.

Reviewed on 2017/06/14

Great software program for consignment stores!

Reviewed on 2017/01/06

I have almost 8,000 consignors and have been opened for over 6 years. I have used ConsignPro since the very beginning. Not only is the software up-to-date and reliable but the ease of the system and the friendliness of the staff make it the best software to have!

It's great until you need to transfer your ownership of the software...

Reviewed on 2018/05/24

I wouldn't buy this again. The ease off use was great - easy to train employees, but if you try to move, change your name, or transfer the asset that is the software, you can't. You buy their program and you don't actually own anything... I took my business elsewhere.

Like No Other

Reviewed on 2020/09/08

Having been introduced to ConsignPro over 6 years ago at a mutual friends Consignment Sporting Goods store, he had mentioned that he had used other software before but ConsignPro was "Like No Other". Over the last three years we have been able to get quick and helpful support when necessary. The staff has made our decision to use ConsignPro the obvious choice. [SENSITIVE CONTENT HIDDEN] are all true professionals and ready to help without hesitation.

Great consignment program

Reviewed on 2017/01/12

Consign Pro for the most part is by far the best consignment POS software you can find. We have used Consign Pro for about 7 years. We started with just a couple hundred consignors and now we have more than 10000! The software and updates have kept up with the growth of our company. There are parts of the software that could be better as with any software. Most of the things are just personal preference on how we would want it to work, not really a problem with the software.
One great thing I want to be sure to mention is the tech support. They are very quick and always can fix any problem within minutes.
I would recommend this software to any consignment store looking for a POS solution.

Terrible for new inventory, poor reporting, & terrible

Reviewed on 2014/05/26

Easy to use but has limitations

Reviewed on 2016/12/08

ConsignPro is very easy to use. My staff is trained quickly and are able to figure out the program with ease.
I do have some complaints:
The return option should be on the regular sales screen instead of having to look up the invoice to do a return first and then a purchase.
Improvements need to be made regarding wholesale, vendor and buy-out functions.
Major complaint about entering "store owned" product is that the cost cannot be saved on the first item entered - I always have to go back and save it after.
Irregularities with the book-keeping end of things is troubling. Often various reports will provide different amounts that should be identical.
Overall an easy to use program, but far from perfect.

Owner

Reviewed on 2020/09/07

Hands down the best around!
Makes my life easier when I have a great software to use for my company

Our Consignpro Experience

Reviewed on 2016/12/08

We have been with consignpro for about 10 years now. We are well established and have many consignors and customers. Our consignors love our business model and think it is very fair. Everything about the program is easy to understand and use. It is very easy to teach new employees. If we do run in to an issue we call consignpro support and get our issues resolved quickly. Our problems are usually ones that we do not know how to do ourselves and the support staff can easily go in and show us how to fix it ourselves. We LOVE Allyson! She is so friendly and ready to help us with any situation. Sara and Kristian are also very great. We can't wait to go to the Consignpro seminar in February. It will be our first time. We always recommend Consignpro when we can.

Consignment meltdowns into consignment mellow

Reviewed on 2016/12/08

I have been in the resale industry since 1984, I thought that I would go to my grave with the hand filing and pricing system, HA! In 2010 my kids forced me to upgrade to the Consignpro system and my meltdowns turned into a more mellow lifestyle, I had TIME on my schedule to fill in with family, friends, travel oh my! Thank you Consignpro.

Reviewed on 2011/06/22

Nana's Treasure Chest Consignment of Sarasota is a family owned and operated consignment store servicing Sarasota and Bradenton FL.

Why did we look for software?
We knew that to be successful we had to be organized and professional; post-it notes, Excel spreadsheets, and dry erase boards were not going to provide a professional atmosphere. In order to gain the trust of our consignors we had to be extremely organized and efficient. Without trust through professional experiences consignors would not return. We needed systems that were bulletproof, support that answers the phone, and a professional team to cover our back during a busy season.

Why did we choose ConsignPro?
ConsignPro was recommended by a local consignment owner. I called for a demo and the staff at ConsignPro had me up and running in about 5 minutes with a working demo. Within 45 minutes I had read the manual and set up a basic store. I trained the family on the product within a few days. They were all happy with the decision and supported the purchase.

Did we learn ConsignPro quickly?
Amazingly, I scheduled the delivery of ConsignPro's software and hardware 2 days before implementation. In reality I had the system up and networked after lunch the first day. On the morning of day two we were entering inventory and stocking shelves. At the end of day 5 we had finished tagging and opened for business a week ahead of schedule.

Looking back at the past year of working with ConsignPro I am certainly happy with the decision. Our staff can focus on sales and delivery and not IT concerns; this is how life should be.

We've had experience with software and hardware in the past and were not newbies by any means. There was some general understanding of core computer concepts and manual reading abilities required to set the system up properly. With that said, the average high school senior could set this system up with help from support in a day.

tarabella

Reviewed on 2020/09/09

Controlling the clothing tags.

Excellent software for resale store.

Reviewed on 2016/12/08

Ease of use and excellent customer service! We have been using ConsignPro since 2008. The internal book keeping is excellent and the tracking of our inventory is easy to use. Cost of goods and accurate inventory count is just a couple of key strokes! We love ConsignPro!