ConsignPro Reviews

It has helped start my small business off the right way.

As a first time owner of a business and my first retail store to open, I would recommend ConsignPro as the program to use. I shopped consignment for years. As I went in and out of places, I would ask about the program they used. ConsignPro was mentioned over and over again. After much research in the industry and creating my business plan, I know ConsignPro would be my choice. I have been a customer since Nov 2013 and have been extremely happy. I lease the program. As a mom/pop style shop and NOT an expert in the IT area, I leave that up to the experts, ConsignPro. This has been a huge help. Everyone is always so helpful and over the years, I feel like I know them personally! I have worked with multiple reps. Always a pleasure to talk to and easy to do business. I have an extensive business and marketing background. As I learned the program, the reports and data that I can pull to find trends, produce marketing to clients, track client behaviors, the rewards program and so much more, is EXTREMELY helpful in running our business. Thank you ConsignPro TEAM!

We are a buy, sell and trade business that has been in business for many years. We have been using CP for many months now and have been astounded at the poor performance and inaccuracies in the reports. Recently, after a software update that CP did, the cost of goods sold on most of our clothing items simply stopped populating on our income statement. After multiple refusals to even look into the problem, and after letting them know that we were considering legal options, they finally fixed the problem. When we let CP know that we had no other choice but legal action, this was the response: "Read your End User License Agreement before wasting money on an attorney". This was only one of many many issues we have had with this system. We are willing to work with all of the technical issues but what has made this company so difficult and stressful to work with are the rude and dismissive responses that we have become accustomed to when we request technical support. Unfortunately, many of these issues did not become apparent until several weeks after the system was set up and we had already spent a lot of time and money on the system and the setup. I can not recommend this software to any business but especially not to a buy sell trade business.

Consign Pro is good for a basic start up shop. It has all of the features you need to keep track of inventory. It's missing some key features for me, though. I would like an easy way to offer a higher percent for those consignors who use store credit instead of taking cash. I've also found it very hard to link multiple stores inventory and consignors. There should be an easy way to see consignors from my other two stores from the store they are not a consignor at. I think it's unfair that for the price you do not get free help from the company. Most companies offer support to anyone who owns their products, you shouldn't have to pay extra. Another thing I don't like is that it is difficult to calculate sales tax to pay to the state. NYS has different taxes for different categories of items and it is very difficult to calculate what I have taken in when it comes to vendor items and consigned items. I do like the online store option but it's annoying that you have to upload the online store every time you want a sold item to come off your site. I also think the online store should accept PayPal. When printing items available it does not allow you to only print a range of dates so I have to waste paper and ink to print the whole list, not just the date range I'm looking for. I've also found that their add-on hardware is very over-priced compared to buying the items off amazon. The last thing I find annoying is that it does not automatically update the software. You have to go to their site and do an upgrade. Most programs nowadays automatically update when a new version comes out.
Overall, it meets basic needs of tracking consignors and inventory but for my personal business, it lacks many things I would like to see in consignment shop software that was so expensive.

When we purchased this store in 2017 it came with CosignPro as well. We ran into several user issues that are described in other reviews. I have looked for other, maybe better, software and failed. With that in mind I allowed myself the time to learn to know the software from a user's perspective. In other words: Give yourself time and try out before buying :)

I am quite computer literate and have operated a repair service for several years. Some of the complaints I read from other users, like failing printer, frozen screens, etc. we have related to power surges, older computer equipment and sometimes a bit of a bite that needs a reset. Since we brought in battery back-ups, surge related issues are a thing of the past.

Sometimes a printer refuses to work (about every 2-3 months). To safe ourselves frustration, we just do a hard reset (on/off button) to arrange all the bits and the bites and things run smoothly. This is NOT a software issue, but just computer reality. We are now considering to upgrade our i3 systems to something newer.

No, I am not in any way related to ConsignPro staff. I am simply a store owner in Canada who is very very happy with the product and the service.

Overall, we are very happy with our ConsignPro choice. I am especially grateful for the excellent tech support available when I have questions - and there have been a lot of them as I am learning the system!

ConsignPro has been with me from beginning to end. They set me up 12 years ago and now that I am retiring, they have helped me to preserve my info (which we do every night) and close down my store. [SENSITIVE CONTENT] have been there whenever we needed them and are knowledgeable and patient.
ConsignPro offers great and thorough training conferences where you can learn so much that will help you to be more profitable.
This has been a wonderful relationship from start to finish and I am so appreciative!

We are a cooperative with many contributing sellers, but also with 40+ volunteers who work shifts at the cash register. Consignpro is meeting our bookkeeping needs, and helping to streamline things on the in-house side, but it's very difficult for our volunteers to use for making sales. It has slowed down the customer transaction, unfortunately. It's fine for the handful of us who have gotten familiar with all the features, but it's not very intuitive for those who only use it once a month.
For example, it appears that a patchwork of changes have been made as users have given feedback, but they've been "added on" instead of being worked into the fabric of the program. As a result, the menu button is not always located in the same place or it's not always clear how to get back to the menu. It's one set of steps if you are on the inventory look up page, but a different set of steps if you are on the invoice look up page. Sometimes the location of buttons, such as on the customer info page--that the find button is on the bottom left. Seems that you would type a few letters of the last name then the button would be right next to it.
If someone from CP wants me to go into more detail, I'll document these things. It shouldn't be a deal-breaker for someone who runs a traditional consignment store, esp. if there are only a handful of employees/salespeople. For a cooperative with many volunteers using the program, the complication of it is problematic. It has improved life for the bookkeeper but made things more stressful for all our sales volunteers.
On the other hand, Major Kudos regarding support! Everyone is always amazingly helpful and responsive. I always get a quick response that answers all of my questions.

As a 51 year old consignment shop owner, I am not a techy person. I love ConsignPro because it does everything I need so I can focus on my customers, consignors and my shop. I've been using ConsignPro since I opened 7 years ago and can assure you, they are an important part of my success!

My overall experience was very good it was fast and easy to fill in the appropriate fields for the items.

Running a consignment shop, most of the people we hired were not very familiar or comfortable overall with computers or programs. However, my background is in IT project management. ConsignPro is perfect for us! It has all the functionality we need to run our business, so it's very powerful. However, the simplicity of use was what really impressed me. That's the secret. Creating a powerful application isn't the hard part, in my opinion, creating an application that virtually anyone can use to harness that power is where ConsignPro shines. It's extremely easy for our employees to use and understand, but yet does everything we'd need (and much more I'm sure we don't utilize).

The other thing that surprised me about ConsignPro is how much they do for support. I've had communication and conversations directly with Brian Wilson (owner/creator) as well as many of the other knowledgeable support folks (who are all great by the way). Where can you get that type of support, where you are speaking with the software creator, with other companies? I'm sure as they continue to grow that won't always be the case, but that type of customer support is what great companies are built on.

I'd highly recommend using ConsignPro in your resale/consignment shop.

I have been very pleased. I have one exception but I will email that separately. [SENSITIVE CONTENT HIDDEN] are great to work with and have a lot of patience. We have gotten to where we request them when we call in. [SENSITIVE CONTENT HIDDEN] you have done a fabulous job with this company.

I wouldn't buy this again. The ease off use was great - easy to train employees, but if you try to move, change your name, or transfer the asset that is the software, you can't. You buy their program and you don't actually own anything... I took my business elsewhere.

Having been introduced to ConsignPro over 6 years ago at a mutual friends Consignment Sporting Goods store, he had mentioned that he had used other software before but ConsignPro was "Like No Other". Over the last three years we have been able to get quick and helpful support when necessary. The staff has made our decision to use ConsignPro the obvious choice. [SENSITIVE CONTENT HIDDEN] are all true professionals and ready to help without hesitation.

My consignment store sells clothing for both men and women, shoes, jewelry, accessories and home decor. It is owner-operated with one full-time and one part-time staff member.

A month after opening my store, I thought there had to be a better, faster way to track all my inventory and there had to be a program out there to do ti for me. So I went online and reviewed the different programs available. I was a member of NARTS so I took the membership list and randomly called stores to find out what they used and if they liked it. ConsignPro came up again and again and no one said anything negative against it.

One of my main concerns was if I would receive support in a timely fashion from an American company that is several time zones away from my location; I am in Northwestern Canada. I did not need to be concerned the support from ConsignPro, it's excellent. They always call me back, usually within the hour. If I email my questions the night before, I have an answer the next morning before I open my store.

The program is easy to use. When I hire someone new the first thing they do is start entering inventory and making sales - no problem. I've never had any employees complain about the program.

I really do think highly of this program, but here are my negatives. The written manual they send with the program is not well organized, in terms of the way my mind looks up information to find answers to problems. However, I seldom have to use the manual. One look-up feature that the program does not have that I would find useful is the ability to look up an item by brand name. Even a list that would tell you what brands you are selling most often would be helpful and interesting. Their customer reward section is not very user-friendly; it allows you to enter people twice too easily and if you enter in the wrong name it is very hard to remove.

There are always little things that can bug you but Brian listens to suggestions and is constantly updating the program based on customer suggestions.

I would never have any hesitation recommending this program to anyone.

Hands down the best around!
Makes my life easier when I have a great software to use for my company

I have almost 8,000 consignors and have been opened for over 6 years. I have used ConsignPro since the very beginning. Not only is the software up-to-date and reliable but the ease of the system and the friendliness of the staff make it the best software to have!

My experience with ConsignPro has always made me feel as though my Consignors were being treated the way I would want to be treated as a Consignor. Some of my Consignors have asked me to recommend another Consignment shop, I always say make sure they use ConsignPro.

I can't imagine what I would do without ConsignPro! This system is so easy to use so well organized! The customer service is TOP NOTCH and if they don't have an answer for you right away they will find the answer for you and get back to you. My consignors LOVE the myresaleweb.com feature and it has cut down on how many phone calls I get about their accounts. I have enjoyed your product so much that I have referred you to a couple of my friends who own businesses. They now use it and love it too!! Thank you, ConsignPro staff, for such a great experience!

My shop has been open for two months, and already my customers are commenting on how professional my price tags look. This is because I use ConsignPro. The system is so well-organized that the labels provide my customers with all the information they need, helping them shop with ease and speed. Speaking of speed, I can print 200 labels for items in minutes. The convenience and the professional look puts my shop ahead of the rest in my area.

I am so pleased with the entire ConsignPro system. It is so easy to use. If I have any concerns, all I have to do is call my support person and I am helped immediately. The support is always professional and easy to follow. I just love Alison. She is such a great help and very knowledgeable. I love her and ConsignPro to pieces.

I know I can always depend on ConsignPro. It is like a close friend. I will never go without the support of ConsignPro. If I have questions about any of the machines, etc., I get a personal email giving me quick feedback from Brian. It is so beneficial to know that the entire company has my back. In my experience, it is very unique to have such a connection with your service provider.

The ConsignPro system has great summary spreadsheets that print daily, monthly, or yearly reports as you need. I paid my sales tax for the quarter with ease, with the help of ConsignPro. The sales report listing sales tax was a dream. Adding new consignors, adding new inventory, finding inventory, payout to consignor, and printing payout receipts are all so much easier in the system than doing all this by hand. Absolutely everything you need it right at your fingertips.

ConsignPro is a well-oiled and fine system that any successful business must have. I give ease of use, functionality, product quality, and customer support a huge 5 stars. I am still learning all the benefits provided by such a genius program. This is so far beyond what I expected.

Choosing ConsignPro was one of the wisest business decisions I have made thus far!

Consign Pro for the most part is by far the best consignment POS software you can find. We have used Consign Pro for about 7 years. We started with just a couple hundred consignors and now we have more than 10000! The software and updates have kept up with the growth of our company. There are parts of the software that could be better as with any software. Most of the things are just personal preference on how we would want it to work, not really a problem with the software.
One great thing I want to be sure to mention is the tech support. They are very quick and always can fix any problem within minutes.
I would recommend this software to any consignment store looking for a POS solution.

Here is why I love ConsignPro for my business
-Utterly reliable
-Easy to use
-Easy to train my employees
-feature rich
-flexible
- It has enhanced my customers' confidence in me because of the exactness with which I can keep track of their accounts and because they can monitor their accounts on line with the resaleweb add on. This has certainly added to positive word of mouth and growth in customers
-Support is easy to reach, they know their stuff, can dig in as deep as necessary to address issues which are always about how to use, how to fix something I've done to the data - in three years it's never crashed or had a feature that doesn't work
Highly recommend. Best investment I've made in my business to date

ConsignPro is very easy to use. My staff is trained quickly and are able to figure out the program with ease.
I do have some complaints:
The return option should be on the regular sales screen instead of having to look up the invoice to do a return first and then a purchase.
Improvements need to be made regarding wholesale, vendor and buy-out functions.
Major complaint about entering "store owned" product is that the cost cannot be saved on the first item entered - I always have to go back and save it after.
Irregularities with the book-keeping end of things is troubling. Often various reports will provide different amounts that should be identical.
Overall an easy to use program, but far from perfect.

I love many of the features of ConsignPro, and the support staff has been excellent. My customers especially appreciate the myresaleweb service, and I appreciate the ease of use of the program. I have run in to a few issues and it would have saved a lot of time/frustration had I been aware of the Canadian computer incompatibility regarding the date (reversing dd/mm) and the added security of gmail preventing ConsignPro from automatically sending emails to my consignors with items about to expire.

Additionally, I do have a few more suggested improvements:

*From Find Inventory use different search criteria such as consignor, received, department, type, end date, description. Having to look up inventory via these criteria is cumbersome through inventory lookup.

*Larger content boxes would allow for better description of items when entering.

*Separate refund function rather than delete item from invoice. This is VERY AWKWARD.

*Debit, mastercard and visa, etc option for refund.

*Rounded amount on Sales Activity Report needs to match SalesTotals for Canada.

*Drill down from Balance Sheet and Income Statement to look up sales, tax owing, cost of goods directly, not just the list on the Income Statement or separate lookup for these items.

*Program should show name of consignor when ID number is used to find consignor (to confirm identity) using account balance to make purchase.

*End of day can save to upload or usb, not both. Right now we have to do backup to drive first, then exit. Change so backup to usb drive and upload can be done at the same time during exit.

*Vendor item only prints one tag for multiple items upon entry.

I would be happy to explain in greater detail if you are interested.