CollaborateMD Reviews

The scheduling platform that Collaborate offered was very user friendly and offered a lot of features that helped our practice even when we were bringing on new hires. I liked most that in scheduling/calendar area you could at a very quick glance differentiate between scheduled, checking in, rescheduled, cancelled, and no show appointments. The "appointment box" if you will call it, also provided a glance of "appointment notes" from staff such as "collect $$$ copay" or "get new ins card" etc. That feature was very helpful across our practice since our verification and billing was a separate department than our scheduling and reception. Billing was no complicated and user friendly. Initially when I started using this program I was new to everything and had never even done billing before but due to its simplicity and ease of use it was not complicated for me, a new biller, new to the software, to pick up and start billing with ease.

There were some gaps that could use some improvements. It lacked a comprehensive referral system, It lacked management access to fine tune the automations of the application such as patient reminders, patient broadcasting, same day appointment broadcasting ex. "the provider had an emergency, pls contact office to reschedule appt" or something of the sorts. Also, pt messaging features were lacking. I could not text a pt, email a pt, or anything like that from within the system.

There are some features that allow me to view claims more easily, but that's it.

Training was very complicated. Also if I mess up on a claim, I have no idea to go back and fix it. It used to be really hard to talk to someone, but that has changed recently. A lot of times, I couldn't figure out what was wrong with the claim, nobody could find the answer. I would finally look at my old billing software and figure out what looked different to figure out the issue. Now, when I tried to take off one user and called to do that, the person told me the wrong information. I explained this to the accounting department, and they still won't refund the extra amount I paid. It's really hard as a small business owner to pay for 2 users when I've already switched to a different billing system when I barely billed out any claims. It's absolutely ridiculous. I will not be recommending this software anyone and will definitely tell them to stay away.

I have used other billing softwares but CMD is easy to use and very reliable. There are add on features that can be utilized if wanted, but you don't have to pay for things you don't need.

It would be great to customize reports more easily.

I love the easiness of using CollaborateMD. It's an easy system to learn and to teach others. Everything flows nicely from one screen to another. I also love that you can customize reports and export them into formats that can be edited for future use.

I wish customer service was a little more attentive and helpful.

It is easy on the eyes and seem as if it was easy to work through without any problems, but that was not correct

poor setup quality and integration with insurance companies

Easy to use once you understand it
Helpful CS

Screens don’t connect well
Seems expensive

Don't know have not been able to use the program.

The worst customer service i have ever had.

Implementation team, the patience displayed

Hard to reach someone when needed. A little tedious to use.

Its easy to use and provides all the information needed for our team.

Maybe the cost. We are currently using CollabMD and another EMR system because of the features that we needed for regulations.

Functionality for the money is good. It integrates with our EHR well.

I wish my EHR did this separately without needing a separate service.

It’s simplicity. It was easy to use. Clean on the screen and not a bunch of short cuts that only went one place...

At the time I was using it there was no EHR feature available.

SOME OF ITS FEATURES ARE BENEFICIAL OTHERS ARE ONLY THERE TO HELP CERTAIN PEOPLE FOR THEIR SPECIALTIES. IS NOT ALWAYS CONDUCIVE TO WHAT WE NEED FOR OUR CHIRO OFFICE

SOME FEATURES ARE REDUNDANT AND YOU HAVE TO GO TO SEVERAL OTHER SECTIONS TO DO THINGS INSTEAD OF IT BEING IN ONE SPOT. POSTING OPTIONS SHOULD ALL BE IN THE SAME SECTION. CHECKING ACTIVITY SHOULD NOT OPEN A WHOLE OTHER COLLABORATE AS IF I LOGED BACK IN AGAIN...SEVERAL OTHER THINGS AS WELL ARE INCONVENIENT

This is by far one of the most user-friendly software I have used. It very easy to use and navigate through all the options.

The claim scrubbing should be more enhanced as well as the Dashboard.

Collaborate is an easy to use software that is user friendly with many easy to navigate features. Many options on every reporting tab. Patient portal, demographics, financial and insurance information. This program also has auto updates that allows you to choose from the most updated icd10 codes and claim choices.

The customer service could use improvement. Collaborate requests that you contact customer support through a message center and sometimes with the busy work flow the instant assistance would be more beneficial. If you are working on a report for the practice and need immediate assistance, you have to place the task to the side until Collaborate contacts you via message or via a phone call. They do have a self help option that sometimes needs more assistance with a one on one customer service rep

accessibility and pricing . you can work while on vacation , real time reporting

I have no complaints, as the years has gone by you have enhanced the software.

The total ease of entering information and producing invoices and claims

There is no area that I have not disliked.

I can say with confidence from my own experiences plus colleagues' reported experiences with several of the most well known medical billing/practice management systems, that Collaborate MD is the best product among them all. It's the easiest, fastest, most intuitive, user friendly product with unlimited professional support in every area for as long as you have the product. They have one goal, to get their customer's claims paid as fast as possible, and they take it very seriously. They are constantly improving their product with many updates throughout the year which include implementing customer's input to maintain a cutting edge product that is continually evolving. For the price, it's a steal in comparison to other systems. If they ever get wise to what they have, they would charge far more for their services.

Nothing. Product is exceptional all around and the people are top-notch professionals who know their product and area of expertise.

It's very user friendly every section is easy to figure out.

I don't have anything that I don't like about the software.

One of the most positive things about Collaborate MD is their willingness to listen and change their software if they can and if the platform allows the change requested.

The reports on Collaborate MD seem extensive and is promoted as "write any report that you can imagine", however, writing reports that include Revenue, Receipts and Adjustment is not an option and simply can not be done. In addition, month end and year end reports are not saved on the system, should you require month end or year end information it is necessary to collect and save reports to Excel or similar software. The problem with this is predicting exactly what you may need to report 1 to 5 years or longer from now. In a "real time" environment it is difficult to balance daily reports much less monthly or annual. All input to the system must stop until you gather reports or they do not balance, if you are a 24/7 facility this can create a nightmare for accounting.

CollaborateMD makes it easy to bill multiple claims quickly and efficiently. I like that it instantly notifies you of any errors on a claim before it is sent to the clearinghouse. Rejection reports are easy to understand and link you to the claim form to instantly make necessary corrections.

We honestly have not had much trouble with this software. I can't remember the last time we needed customer support, which is awesome!