TheraPlatform Reviews

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52 Reviews
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
its great for the price and basics!
Reviewed on 2021/12/25
Overall, I am very happy with theraplatform and the customer service support received. There have...
Overall, I am very happy with theraplatform and the customer service support received. There have been a few glitches that have been irritating and I have considered looking into other platforms, but it has not been really bad to go to that extent. It is very competitive, has unlimited clients includes telehealth, and has no add-ons, which is very nice to have as an option. As the pandemic improves, I don't plan to use telehealth much, but it is nice to have the option. I really like that I can make my own forms. I especially like that it won't let me submit a claim and let me know that I need to complete the progress note first. They recently raised their rates by $10, hopefully, that revenue will help to make it mobile-friendly for me and for the clients (maybe an app?). I know that at times businesses have to raise the fees, and I appreciate, in my case, knowing that until my next renewal (summertime, yearly plan), I am not affected. Gives me enough notice and time.
Pros
I switched to this platform and I enjoy it very much for the following:
1) It allows you to make and customize templates for assessments, progress notes, treatment plans, everything.
2) Customer service has been extremely receptive, usually gets a response within 24 hours and not much back and forth!. [SENSITIVE CONTENT] is amazing and so efficient!
3)When the claims section is accurate, it is a great option because it tells you the status of your claims "draft, pending, accepted" etc.
4) The price is competitive and great because it includes telehealth as part of their plans with no additional add-on pricing.
5) The software is very easy and basic, it does what you need it to do (I use the Pro plan)
6) They have 3 plan options and you can choose the best one that works for your own practice needs.
Cons
So far I have noticed the following:
1) They recently increased their pricing by $10, at least for my needs, I don't see what was added that benefits my practice.
2) The waiting room is very basic, it is just a white screen. You have 3 backgrounds and 3 sound clips you can activate, but not the best.
3) The calendar setup can be complicated at first especially if you move the 'default' setting- I was not able to see client appointments but got support to fix it.
4) It has been only a few times, there have been clients logged on and waiting but they don't "show" up on my screen, once I refresh, they come up.
5) Logging on to the site on anything other than the computer is challenging. The interface is not very mobile-friendly, and they don't have an app as most others do.
6)I think there must be a purpose for the colors they use (red, green buttons), it gives me the 'feel' like a computer game for kindergarten.
Response from TheraPlatform
Thank you for taking your time to review our software and we are happy to hear that you are satisfied with our service and features.
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Many years with TheraPlatform
Reviewed on 2024/10/30
Great experience with all of my expectations met. I appreciate so much about what the platform...
Great experience with all of my expectations met. I appreciate so much about what the platform provides!
Pros
I appreciate that I am able to have my own logo on the screens, setting up is simple especially with the online tutorials to explain, they are often updating things to improve the system, and I love that telehealth doesn't cost me anything extra in any of the plans. I have been on the basic plan for almost 3 years and I am very fulfilled with all of my needs while running my own professional private practice. I also like the set up of the invoices and it is simple for my biller and I to work together to catch payments and insurance needs.
Cons
I can't think of anything right at this time.
Alternatives Considered
SimplePracticeReasons for Switching to TheraPlatform
Telehealth was included in the plans instead of charging separate prices when used.Response from TheraPlatform
Thank you for being our loyal customer and for taking your time to write this review. We appreciate it!!
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
If you are looking to submit claims with this software and actually get paid then do NOT use...
Reviewed on 2023/09/12
At first, [sensitive content hidden] was very helpful, very willing to help. But as time went on...
At first, [sensitive content hidden] was very helpful, very willing to help. But as time went on and the issues were still ongoing, this should have been escalated. After we spoke with Medicaid and received detailed documentation from them to share with Theraplatform to show that the data was not coming through as they were showing, they still put blame on Medicaid and us. The fact that they did not take responsibility for their software glitch or error is sad. And then the communication from [sensitive content hidden] and poor customer service from her is proof as to why the company is in the state it is. At least take ownership of your business and product.
Pros
Nothing. The past few months have been very stressful due to this company and poor service and product.
Cons
It states that Theraplatform can automate your billing but that is not true. Over 3 months of submitting claims to Medicaid with help from [sensitive content hidden] almost daily and still no claims approved. [sensitive content hidden] then put blame on us the user, refused to refund any money and the next day we had another charge for $1. Yes, $1… for 4 claims…maybe the claim maximum would not have not been met if you all had a clue what you were doing or how the software was clearly designed incorrectly? After 1 day with a new software, we have successfully submitted ALL claims from June on and will receive payment next week. So please do not tell me it was us the user…
Response from TheraPlatform
Thank you for submitting your feedback and we're sorry to hear that insurance declined payments. We understand that this is a very stressful situation for you but unfortunately, we're not able to provide 9-month refund that you requested. Although we make exceptions to our refund policy, in your case our management and co-founder were not willing to provide the refund because it is beyond EHR's control when claims are denied; our software was working properly, and our customer support specialist was going above and beyond. Initially your claims were rejected because wrong modifier was entered and the supervisor DQ in box 11 in addition to the rendering provider in box 24 j was entered but it should not. These rejections are all documented on our software. Despite us not providing assisted billing services, our customer support specialist assisted you with rejected claims and showed you how to fix the claims. The claims were accepted but returned by insurance as deductible. Meaning, the insurance denied payment. We really wanted you to get paid for your services and we offered to hop with you on the call with insurance. Another recommendation we shared with you was to consider hiring a biller. They are helpful and can eliminate pain associated with insurance billing. We hope that you will get paid by insurance.
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great for mental health providers.
Reviewed on 2024/05/29
I believe this has been one of my best business decisions, as the platform provides for appointment...
I believe this has been one of my best business decisions, as the platform provides for appointment scheduling with reminders, virtual appointments, EHR, creating and sending invoices, and billing both clients and insurance companies, including Medicare. I highly recommend this product.
Pros
The system works seamlessly from writing notes, creating invoices, and billing clients and insurance providers, including Medicare. Support is easy to access, prompt, and generally solves any problems experienced.
Cons
It takes awhile for the system to be approved by some insurance providers. Although it is able to bill most of the major insurance companies, it doesn't provide a way to add insurance companies that are less well known.
Response from TheraPlatform
We're happy to hear that this was the best decision for you! Thank you so much!
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Using Theraplatform since before the pandemic!
Reviewed on 2024/11/17
Great! Works very well on my end, and clients report ease of use and quick connection as positive...
Great! Works very well on my end, and clients report ease of use and quick connection as positive qualities.
Pros
I have a private practice and have been using Theraplatform since 2020! It is very easy for clients to use the platform as they receive an email and simply click on the link in the email...nothing to download! I see clients of all ages and they agree that telehealth has been easier to use than they ever imagined.
Cons
Not sure...maybe that it has more options than I use, and so I may be paying for extras...?
Alternatives Considered
Zoom Events and WebinarsReasons for Switching to TheraPlatform
Was recommended by a telehealth training I took.Response from TheraPlatform
Great to hear and thank you so much for your review!!
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love this EHR!
Reviewed on 2024/11/05
I enjoy it. It is easy to navigate. You can make any changes. There are no restrictions. And I love...
I enjoy it. It is easy to navigate. You can make any changes. There are no restrictions. And I love the activities provided by Theraplatform you can use on the zoom video when working with children.
Pros
You get to create your forms that are feasible
Cons
It doesn't populate the presenting problem. I use the same therapy note template for every session and would like for the presenting problem that was written in the biopsychosocial to populate in all my notes for every session. It tells the reader why the client receiving therapy.
Alternatives Considered
TherapyNotes, LLCReasons for Switching to TheraPlatform
It was much simpler than Therapynotes and I like that I can create my own forms.Response from TheraPlatform
Thank you so much!
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Satisfied Business Owner
Reviewed on 2024/06/07
Very satisfied with everything thus far.
Very satisfied with everything thus far.
Pros
Tutorials
Customer service
Webinars on demand
Cons
Not being able to delete clients if they never became a participating client.
Alternatives Considered
SimplePracticeReasons for Switching to TheraPlatform
Better price point Customer Service Ease of billingResponse from TheraPlatform
Thank you for your review and feedback!
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
TheraPlatform perfect for my small private practice
Reviewed on 2024/07/30
I have used TheraPlatform for 2 1/2 years now. I feel like it is a good fit for my small private...
I have used TheraPlatform for 2 1/2 years now. I feel like it is a good fit for my small private practice. I use it daily and feel that the set up is perfect. It reduces so much time trying to keep paper records. I also use the Teletherapy option which has worked well for me. I did not pay for the extra add on apps, but really didn't need to. It works well with being able to download resources and using the white board with stickers. TheraPlatform is always improving their product and they listen to suggestions from actual users. I am very pleased that I found TheraPlatform.
Pros
I loved the way the schedule looks. I am able to easily add and delete information. I love that I can send initial client consent forms and intake forms directly to my clients and receive the information back quickly for review. This platform is perfect for my small private practice and the price was right. I love that I can have access to teletherapy through TheraPlatform.
Cons
Some of the set up of adding my forms into the system was challenging. There is a learning curve (as with any new EMR) but TheraPlatform has a great customer service team that answers questions quickly. They also have a help option and video tutorials always available.
Response from TheraPlatform
You made our day! Thank you for taking your time to review TheraPlatform!
- Industry: Mental Health Care
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
If I can do this, so can you!
Reviewed on 2024/08/05
It's a relief! Made the worst part of private practice 1000x easier!
It's a relief! Made the worst part of private practice 1000x easier!
Pros
I'm not a computer/billing pro, but this system has made the part of my practice that was burdensome, so easy! Once it's up and running, scheduling and billing is quick and easy. If I need any help, it's readily available and very helpful.
Cons
Some of the set up and reminders were more than I needed. I did learn on to disable/reconfigure.
Alternatives Considered
SimplePracticeReasons for Choosing TheraPlatform
More economical and less cumbersome to useSwitched From
Practice MateReasons for Switching to TheraPlatform
Seemed more suited to my needs and abilitiesResponse from TheraPlatform
Wonderful to hear! Thank you so much!
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
TheraPlatform excellent EHR system
Reviewed on 2024/09/02
100% satisfied; Excellent customer service/very responsive; Allows me to run practice without...
100% satisfied; Excellent customer service/very responsive; Allows me to run practice without administrative assistant
Pros
Has everything I need, all in one place, to run my private practice
Cons
Nothing I cannot think of anything that I like least
Response from TheraPlatform
Great to hear! Thank you!
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Happy Camper - Love Theraplatform
Reviewed on 2023/07/27
As I said earlier, I feel safe knowing it's HIPAA-compliant. Tutorials made a big difference in my...
As I said earlier, I feel safe knowing it's HIPAA-compliant. Tutorials made a big difference in my learning curve and it's always reliable. I can use it on my phone, laptop, or desktop. I hope to learn to use more of the features moving forward.
Pros
Scheduling is so easy. I can do it on the fly if a client needs to come in or change their day. I also like that I can store clients' documentation online. A big plus is the reliability. I seldom have technical issues with the application. One of my clients sends me links to articles within the context of our session. It's a nice feature to exchange messages. Also, I feel very safe using it. I started during COVID and it took very little time to adapt. Therapltform saved my practice during the pandemic.
Cons
Seriously, it fits my needs and is only as complex as you make it. The only thing I would like to add to the platform is to also use it with EMDR. I have to switch to another product for online EMDR but overall I love the product and will use it until I retire.
Response from TheraPlatform
Thank you so much for taking your time to review TheraPlatform! We're happy that you're happy:)
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy Access
Reviewed on 2024/09/19
Pleasant and user friendly ,it took awhile to learn all the different available activities
Pleasant and user friendly ,it took awhile to learn all the different available activities
Pros
Easy to navigate ,strong language skill activities
Cons
Need more artic/phonology , for younger kids
Response from TheraPlatform
Thank you for your feedback and it was passed to our team!
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great platform for therapy practice
Reviewed on 2024/04/26
Pros
Excellent customer service, easy interface, helpful ways to interface with clients, cost effective
Cons
Can be difficult to send a new link if client is a minor and parent isn't home to help them access the link through the portal
Response from TheraPlatform
Thank you for much for your review! We appreciate it!
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Continued Support!!
Reviewed on 2023/09/26
Pros
I have been extremely satisfied with the support that I continue to receive from theraplatform as my practice has moved from private pay to insurance based. The technical support staff continues to be wonderful in answering all of my questions thoroughly and timely.
Cons
Theraplatform has been an overall positive experience and if I have felt frustrated momentarily, the technical support staff has been there to help me problem solve.
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
You cant go wrong with Theraplatform
Reviewed on 2023/07/25
Excellent experience, great feedback from my employees, easy to use
Excellent experience, great feedback from my employees, easy to use
Pros
Very user friendly, amazing customer support, and comprehensive customer platform
Cons
I think the experience for the client can improve but its really good so far
Response from TheraPlatform
Thank you for your review and we're happy to hear that you find our platform easy to use!
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent EHR for mental health.
Reviewed on 2023/08/21
Easy to use. The telehealth functions are flawless, the tutorials make learning easy, the price is...
Easy to use. The telehealth functions are flawless, the tutorials make learning easy, the price is excellent. Love it.
Pros
Ease of billing, scheduling, and claim submission. EOB come into system and are easy to find.
Cons
Doesn’t send me reminders about appointments.
Response from TheraPlatform
Thank you so much for reviewing TheraPlatform! We'll pass your feedback to our development. Seems like another great addition we could implement.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Find your right match
Reviewed on 2024/09/17
Overall once connected with the right professional I had a great experience that really helped me
Overall once connected with the right professional I had a great experience that really helped me
Pros
Getting in contact with initial therapist was easy
Cons
Trying to change therapist took too long for me
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very pleased with TheraPlatform!
Reviewed on 2023/05/31
I am very pleased, and recommend you to other therapists all the time!
I am very pleased, and recommend you to other therapists all the time!
Pros
The video quality is very good. Customer service is very responsive. It's a very user-friendly platform.
Cons
It took me a little while to learn how to create documents. The video tutorials helped, but it still took me a while. Now, I can edit them with ease.
- Industry: Medical Practice
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A no-brainer
Reviewed on 2023/06/27
Could not be happier. Definitely worth the price and the price is not that expensive.
Could not be happier. Definitely worth the price and the price is not that expensive.
Pros
Easily to use and incorporate. Everything from the apps to the billing and the automatic reminders. Seriously the best platform around.
Cons
Like anything, it takes time to learn, but they include videos that walk through using everything on the site
Response from TheraPlatform
Thank you Raymond, We are happy that you're happy! Thank you for choosing us!!
- Industry: Mental Health Care
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Platform at an Affordable Price.
Reviewed on 2023/06/01
I've been extremely pleased with TheraPlatform. It has all the features that I need for my online...
I've been extremely pleased with TheraPlatform. It has all the features that I need for my online private practice and more.
Pros
TheraPlatform is easy to navigate for me as well as for my clients.
Cons
Creating and editing forms. Would be nice if this was a little easier to do. It can be time consuming at times.
- Industry: Individual & Family Services
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
All in one virtual therapy package!
Reviewed on 2023/03/30
I absolutely love that they help submit insurance claims now! Makes running a small business much...
I absolutely love that they help submit insurance claims now! Makes running a small business much easier.
Pros
Love having my videos, notes, billing, therapy apps, fax, etc all in ONE place! Makes doing therapy and managing a practice very simple! And the customer service is very quick and helpful.
Cons
Sometimes the apps are dependent on the internet speed, particularly the interactive ones.
Reasons for Switching to TheraPlatform
Because it’s Hippa Compliant and does everything in one software!Response from TheraPlatform
Thank you so much Sarah for reviewing TheraPlatform. So happy to hear that we can help your practice. Thank you !
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
THERAPlatform is great for our private practice
Reviewed on 2023/02/15
My overall experience with THERAPlatform has been a great experience. When I have needed assistance,...
My overall experience with THERAPlatform has been a great experience. When I have needed assistance, I was provided with the information to resolve my issue. The new feature of the waiting list is wonderful, and it is useful for our private practice.
Pros
The Therapy games and apps are perfect for our speech therapy private practice.
Cons
One feature which can be improved is having the ability to have two-way texting which allows us to text whatever client we need to.
Response from TheraPlatform
Thank you so much for reviewing TheraPlatform! So happy to hear that you find it beneficial!!
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Shady business practices
Reviewed on 2023/01/25
Things were great for the first year until I ran into their messed up billing. They refuse to come...
Things were great for the first year until I ran into their messed up billing. They refuse to come up with a reasonable solution that does not require me to pay upfront for time I will not use.
Pros
They have standard features that are comparable to other software programs
Cons
Shady billing and poor customer support. This is the 3rd time I had issues to the point of wanting to drop them entirely (unfortunately switching software is a huge undertaking). They refuse to change my billing cycle and they way they bill requires me to pay 1.5 years for a practitioner when I only need 1 yr. Then I have to wait another year before I can get that money applied towards my account.
Response from TheraPlatform
Hi Catherine, Thank you for your feedback!! We value your time and appreciate your business. We have been working with you for a couple of years now and to this point you complemented us how amazing our support is, and when you feel frustrated, we do too. Our team had multiple video calls with you informing you how yearly subscription works and unfortunately it is beyond our control how Stripe sets up the yearly subscription and we are not able to change dates. When one subscribes in December (for example), one will be billed every year in December. If one adds multiple providers before the billing cycle, Stripe does not charge at the moment of change but during the next billing cycle. Also when one removes the license before the billing cycle, Stripe prorates and does not charge for unused time. If yearly plan does not work for your needs, you can always switch to monthly billing and this is something that we informed you about but you declined. We did brought your concern to our management and they will contact Stripe to see if they could offer more flexibility for us but at this point our hands are tied. We appreciate you communicating your frustation with us!
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
I would not get this.
Reviewed on 2023/02/22
They double bill me monthly.
They double bill me monthly.
Pros
If you are not using the billing it is ok.
Cons
You have to make all forms complaint. Tech sucks.
Response from TheraPlatform
Thank you for your feedback! If you have concern re: your bill, please contact us directly. I'm not aware of any tech problem re; this. You would get double bill if you had opened 2 accounts by accident with 2 emails but please reach out to us so we can look into this for you. We offer many forms and since every state and profession is so different, we allow users to edit what we offer and build their own too. Could you please email us directly to provide more feedback re: tech support? What is it that made you feel this way? If you're not happy , we aren't either and want to do everything we can to meet your needs. Thanks so much!
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good software
Reviewed on 2023/01/31
Pros
This platform is secure, and easy to learn how to navigate
Cons
Claims to secondary insurance are very challenging to complete.
Response from TheraPlatform
Thank you Angelica for your review and we're glad you enjoy TheraPlatform! As you know we listen to our customers' feedback and make improvements and add new features every month. The secondary claim submitting went through a round of improvements but we want to hear more from you on how else we could improve it. I'll have one of our customer success expert reach out to you to gather more information from you. Thank you so much for your feedback!!