OpenPM Reviews

I love the functionality. As a biller, it is very user friendly and allows for good organizational process for claims follow-up

I don't love that the patient's date of birth isn't visible on the insurance profile screen. You have to go back to the patient or encounter dashboard to see this info. I feel like the DOB should be on the header of each screen along with pt name.

It is intuitive and user friendly. My staff utilizes it every minute of every day and it has improved our patient flow and patient care.

The billing integration was slow to start but Eye MD has helped us in getting it up and running smoothly.

customer support is prompt and knowledgeable.

very few kinks. most applications work seamlessly. no complaints

What I like most about OpenPM is the reporting. The reports are reliable, easy to navigate and can be customized if need be! Everything you need is at your fingertips, without having to run several reports to capture multiple data points.

The release notes are always made available when optimizations are rolled out; however, I would like to see OpenPM offer webinars that go over the releases. We want to be sure we are using the software to its fullest potential so that we may optimize workflows and maximize efficiency.

I have used many practice management systems during my 25 years in the medical billing/collections field. OpenPM is so quick to set up, and functionality fits a biller. This is the only system I have ever used that dunns a pt's statement correctly, by the last payment date, not the DOS.

I would like a screen, that shows the entire history of the encounter including all payments and adjustments.

Fantastic support. It doesn't matter how great a product is if support is not effective and open to discussions that matter to your practice.

The inability to mark what a patient is estimated to owe without an electronic verification.

Easy electronic payment posting, interactive reports and aging.

The only con would be having the ability to run BI reports

Clarity of system overall, the front desk users think it is easy to understand and use

sometimes the support does not clarify in response or understand the issue

There is such an ease of navigation and an intuitive flow to how things are set up from the dashboards to the way that claims are so easy to resubmit correctly. I work remotely as the billing manager, but I can still make sure that reception has all the info they need to correctly charge patients by lots of places for me to put notes and information.

Also, their support team is just phenomenal. Totally knowledgeable and very responsive!

I really just like working on it. There is not anything that comes to mind that I don't like or feel is missing.

Open Practice Solutions (OPS) was instrumental while choosing a new PM system coming from a floppy disk DOS system to an Internet based system, OPS completed a detailed A/R conversion balancing out to the penny while no other Vendor was willing to consider this option, this conversion made the transition from one system to the next seamless with no loss in revenue. The Reporting features of OPS is very intuitive and easy to use, you are able to retrieve any and all data you need within the system there is no additional cost or no additional servers needed.

The customization and interface capabilities have also been a huge area of expertise within OPS, they have gone above and beyond what I would have expected just to ensure our interfaces work properly, which in most cases required them to re-develop their interface specifications. In our 8 years using OPS, they have always listened to our suggestions and problems, they are very progressive in developing new features.

OPS Client support is Excellent, I love how they follow up within just a few hours of a service ticket to make sure everything is functioning; they have a great working relationship with the developers which makes their turn around time for tickets much more efficient. I am very pleased with the customer service team they understand their software and the client’s needs.

There is nothing I would say I like least of the system, with the new features that come out to our practice every quarter just makes it that much easier to use the system.

I like the amount of customization across the entire platform.

I don't like the way claim denial worklists are set up.

I like the visibility in the system. With our previous system, we had a hard time running reports and figuring out who did what. With OpenPM, they have an audit trail that tells you who did it. That is very beneficial in training and making sure staff have the correct permissions.

In our previous system, we had a program write some custom code to automate various things. Some of those automations were lost when we transitioned to OpenPM. One that stands out is our patients with collection balances. We still see the balance out there, but they don't currently have a method to automatically flag a patient's account when they are moved to collections, so we can make sure they aren't able to schedule until a payment is received.

Love how user friendly and easy to work with it is! Support is always a phone call away!

Looking forward for worklist notations to copy into the billing notes

There are a lot of areas in which you can provide a large amount of information for every patient visit

It is sometimes difficult to run the reports that are necessary.

Very user friendly. Customer service and sales team is second to none. Very efficient. Reporting is great and detailed. Integration was easy. Interface is a great option.

Price is a challenge for large practices. Wish there were more interface carriers. Reporting is great, but the explanation of certain reports is a challenge.

Its very user friendly, was easy to learn even without formal training.

Would like to be able to upload documents relates to the claims without large storage fee.

Everything is pretty much on one screen and easy to read vs. having to scroll down our click a bunch of different places to get to a certain screen.

The batching feature for different things like adjustments and/or denials is a bit confusing.

Destaco mucho que los informes que da este software son bastante detallados y eficientes, y por la gran personalización que tiene, amplia el campo de utilidad de los mismos enormemente.

Aveces es complejo hacer los informes que se requieren al principio pero uno se acostumbra.