--- description: Learn how Hatch can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Hatch Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/1139/customer-communications-management/software) > [Hatch](/software/2057957/hatch) # Hatch Canonical: https://www.getapp.za.com/software/2057957/hatch Page: 1 / 3\ Next: [Next page](https://www.getapp.za.com/software/2057957/hatch?page=2) > AI CSR platform that scales 1:1 customer communication across voice, SMS, and email. > > Verdict: Rated **3.5/5** by 40 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Hatch AI CSRs across voice, SMS, and email that enable you to convert more leads, increase revenue efficiency, and accelerate growth at every stage. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.5/5** | 40 Reviews | | Ease of Use | 3.5/5 | Based on overall reviews | | Customer Support | 3.5/5 | Based on overall reviews | | Value for Money | 3.3/5 | Based on overall reviews | | Features | 3.5/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Hatch - **Location**: Richmond, US - **Founded**: 2016 ## Commercial Context - **Pricing model**: Flat Rate - **Pricing Details**: This pricing is per user. Monthly software pricing is set at tiers. - **Target Audience**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - AI Copilot - API - Activity Tracking - Autoresponders - Call Center Management - Call Recording - Campaign Management - Campaign Scheduling - Chat/Messaging - Chatbot - Conversation Intelligence - Customer Database - Customizable Fields - Customizable Templates - Customization - Drip Campaigns - Email Management - Interaction Tracking - Lead Engagement - Lead Management ## Integrations (2 total) - ServiceTitan - improveit 360 ## Support Options - Email/Help Desk - Knowledge Base - Chat ## Category - [Customer Communications Management Software](https://www.getapp.za.com/directory/1139/customer-communications-management/software) ## Related Categories - [Customer Communications Management Software](https://www.getapp.za.com/directory/1139/customer-communications-management/software) - [Customer Service Software](https://www.getapp.za.com/directory/231/customer-service/software) - [Lead Nurturing Software](https://www.getapp.za.com/directory/1679/lead-nurturing/software) ## Alternatives 1. [Bitrix24](https://www.getapp.za.com/software/90602/bitrix24) — 4.2/5 (989 reviews) 2. [Dripify](https://www.getapp.za.com/software/2071229/dripify) — 4.7/5 (476 reviews) 3. [Meritto](https://www.getapp.za.com/software/2056186/comprehensive-admission-suite) — 4.6/5 (616 reviews) 4. [Brevo](https://www.getapp.za.com/software/91466/brevo) — 4.6/5 (3439 reviews) 5. [Constant Contact](https://www.getapp.za.com/software/90578/constant-contact) — 4.3/5 (2922 reviews) ## Reviews ### "Must Get Follow-up Software" — 5.0/5 > **Matthew** | *24 April 2020* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: This follow up software integrates with our CRM and works flawlessly. It sends text messages and emails to lead source until they respond. This way, our cleaning company is sure to let potential customers know that we REALLY want their business. It also gives us a chance to offer further discounts or give extra attention to get the potential customer to book our home cleaning service. It is simple to use and and very useful. The support staff is very responsive. > > **Cons**: The price tag for my small company seemed a little more than I really felt comfortable paying. I feel many of the people that contact via Hatch would have called us back anyway. The follow up could / should be done by my office staff. When the COVID -19 crises hit and our company lost 70% of revenue I felt I really needed to put a pause on Hatch until business was back to normal. The staff at Hatch was understanding and was prepared to pause billing until pandemic is over. Alternatively, I asked if they could target all my customers (inactive and active) about 27K contacts. They worked hard to put together a strategy to contact everyone in our data base. I sincerely appreciate their willingness to adapt to the crises and help get people scheduled. I have searched extensively for another platform that can do the same thing for a lower price tag without success. I am confident that Hatch is worth the money, especially since they were so abiding when the sh\!t hit the fan with Coronavirus. I look forward to seeing how Hatch evolves. > > I feel Hatch is a great software that fills a the gap for many industries that need to automate lead source followup. I can't imagine a better lead source software. ----- ### "Hatch is great\!" — 5.0/5 > **Chase** | *05 May 2023* | Construction | Recommendation rating: 10.0/10 > > **Pros**: Love that it helps keep us in contact with clients > > **Cons**: Setting it up and getting campaigns running, but they have a great team that will help you > > This helped us reduce client dissatisfaction with us not reaching out to them through the project ----- ### "Not worth the high price" — 1.0/5 > **Chris** | *16 January 2024* | Oil & Energy | Recommendation rating: 0.0/10 > > **Pros**: I liked the idea of it. But that’s all it is an idea. > > **Cons**: It didn’t work as expected, very little support from account manager, once you get locked into a year agreement, you are on your own with any issues you have with the program. > > Signed up for the instant connect with Home Advisor leads. Hatch was supposed to communicate with my CRM to stop follow-ups. Once an appointment is booked which it did not do and only caused Angry customers who kept on receiving notifications, even after an appointment was booked with them. Tried multiple times to get it resolved. I was not impressed with their program at all so I wanted to cancel, but I’m locked into a year contract so I will be paying $700 a month for a year for a program I am not going to use. ----- ### "Understanding Business to Customer Communications" — 5.0/5 > **Patrick** | *12 May 2023* | Construction | Recommendation rating: 10.0/10 > > **Pros**: What I like most about Hatch is that I can now reach customers quicker through email, calls, and texting. Then I can categorize my conversations and move them until the job is sold, contact in the future, closing out project. > > **Cons**: I can't even think of something that I dislike about Hatch. > > My overall experience with Hatch is great. I had to use customer support yesterday and I got a reply in seconds. As a business we always struggled staying in contact with past customers and recent proposals sent. If a week had past that person was never contacted again unless that reached out. With Hatch I am now able to keep in contact with just about every and get jobs closed quicker. I has helped alot. ----- ### "Solid Application with Great Support" — 5.0/5 > **David** | *24 April 2023* | Renewables & Environment | Recommendation rating: 10.0/10 > > **Pros**: The implementation team was on the ball, and we had to do very little in order to get migrated from our old platform. The UI is very simple and easy for our call center to understand. > > **Cons**: Hatch is still a somewhat young product, so there are some more features that the team could work on developing to make sure it scales with our business. Overall they have been very responsive to our feedback, and we are one of their more enterprise customers. > > Our Hatch implementation was one of the most painless software implementations I have done. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.za.com/software/2057957/hatch?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/2057957/hatch) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | pt | | | pt-PT | | ----- ## Structured Data