Supermove Reviews
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18 Reviews
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Supermove Moving Software Review
Reviewed on 2022/05/04
Overall we've seen increase in efficiencies and productive of our inside and outside teams. ...
Overall we've seen increase in efficiencies and productive of our inside and outside teams. Simplification of processes like dispatch, scheduling, & billing have really made us able to focus our customers and not our systems.
Pros
Features we like most about the product and services is their responsiveness as a team. When they say they will do something or make changes needed, they are super responsive and often times these changes happen within minutes, not days or week. On bigger projects they seem to under promise and over deliver on their releases and updates. They are amazing at communicating with our team and progress of everything they are involved in. They feel like a part of our team.
Cons
We currently use the United App for moving estimates and pricing, and have not switched to Supermove estimating software yet, because we prefer United Van Lines proprietary software at this time. We will be switching after peak season as they have asked us what changes need to happen for us to switch and expect those changes to be completed very soon.
Response from Supermove
Nice! Love hearing how Supermove move made your business more efficient and customer-centric! Thanks, Timothy!
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Supermove - Your Neighbors Moving and Storage
Reviewed on 2023/11/08
It was/is a project to switch over from one CRM to another and to be honest most of us operators...
It was/is a project to switch over from one CRM to another and to be honest most of us operators hate the idea of doing so but the Supermove staff really made it as easy as possible. I initially went with the best deal (financially speaking) when I was looking at a CRM and within the same year of signing up with another CRM (cheap isn't good and good isn't' cheap), I found myself shopping and doing demos looking for a new company before the calendar year ended. It was a chore but I'm glad I finally settled here.
Pros
It's effective and simple to use. Most importantly it's saved a lot of time, especially for my drivers.
Cons
Hard to say as I'm still relatively new to using the CRM. I'll have to come back to this in the future.
Reasons for Choosing Supermove
Movegistics customer support and their overall timeliness leave a lot to be desiredSwitched From
Movegistics CRMReasons for Switching to Supermove
A lot of the people I did demos with really weren't educated about the industry and didn't really address my concerns.- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
This software is not ready to be released into market for everyday use for at least Moving...
Reviewed on 2022/06/16
Don't like this software
Don't like this software
Pros
Strictly based on accounting - this software is ineffective
Cons
Their reports and payroll. Each module in fact does not seem to be working effectively. Features don't seem to cohesively connect. Too much trial and error and the fees we paid this company does not justify the delivery of this product.
Response from Supermove
Hi Shalini! I'm sorry to hear this has been your experience with Supermove so far. We take customer feedback seriously and would like to discuss this further with you if you are open to it. Do you mind emailing me at [email protected] so we can arrange a time to discuss?
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Moving Forward with Supermove
Reviewed on 2023/09/25
Pros
It might be due to my role as an IT, but I find the automation features the most helpful inside of Supermove. Workflows has had a huge impact on our streamlining manual tasks for our sales team.
Cons
Responsiveness of the customer service team has been an issue up until now. When it comes to implementing a fix, or responding to questions it hasn't always been the most smooth.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Owner
Reviewed on 2022/05/26
Overall the experience has been awesome! Great partners in helping provide solutions and very...
Overall the experience has been awesome! Great partners in helping provide solutions and very timely in reacting to issues.
Pros
Global visibility and the ability to align all aspects of my company
1- Clear ease icon and navigation
2- Reduction in paperwork
3- Tablet usage and GPS and Time tracking
Cons
1- Notifications need a lot of work
2- Not Apple compatable and no APP on the App Store
3- Lack of customization
4- Need better operations and dispatch visibility- You can only view Monthly and Daily--- need a weekly view
Response from Supermove
Thanks, Beau for the review and the feedback. I will pass this along to our engineering team so they can incorporate this feedback in the future.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Gets the job done
Reviewed on 2024/05/17
I struggled initaly with the layout and functionality. Being a low tech person, I wasn't used to...
I struggled initaly with the layout and functionality. Being a low tech person, I wasn't used to some of the diy options like variables. I am mostly satisfied as I learn more about how to use the software.
Pros
I like how supermove intergrates with google maps within the job screens. Letting us customize our communications is very imortant as well. I can't lie, I also appreciate the affordability.
Cons
Some of the automations are limited. The functionality is a little lagging too. We need more button functions for instance to lead to booked button.
- Industry: Furniture
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Super moves gives Super customer service!
Reviewed on 2024/01/30
I would stand by my experience with Super Moves. They have made us look so pro with our customers.
I would stand by my experience with Super Moves. They have made us look so pro with our customers.
Pros
The older version, super easy to use. However I understand changes and updates on Super Moves platform.
Cons
Too many changes at once. Please give us more training and backup.
- Industry: Transportation/Trucking/Railroad
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Supermove Software - Making your life easier as an owner/operator
Reviewed on 2024/08/20
Truthfully, way more value than even I anticipated.
Truthfully, way more value than even I anticipated.
Pros
It is the closet thing magic. Life as an owner operator is 1000x easier now. the efficiency is equivalent to hiring 5 humans.
Professional in an archaic old school business
Incredible employees…
I can go on and on
Cons
nothing yet and from the looks of it I don’t for see any issues
Response from Supermove
Thank you Brett! We love to see our customers extremely happy.
- Industry: Package/Freight Delivery
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Customer service at its finest
Reviewed on 2023/10/03
Amazing
Amazing
Pros
They are not your typical software provider that put all emphasis on sales and comes up short on customer service. If you are looking for a product that works and people who stand behind it. Look no further
Cons
I’d like a drivers daily log and vehicle inspection report to be integrated into software. Very important feature for all movers . Can’t imagine a mover who wouldn’t find tremendous value and having these things all in one place . Since it’s something that’s done daily and so important to us. It’s an easy add on. Hopefully supermove takes this seriously and puts this to work.
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
D1 Moving and Storage
Reviewed on 2022/05/14
Pros
I can fly through some quotes because we finally have a software that streamlines how we operate. My team and crews can see all notes.
Cons
Inventory, sms messaging area code being 415
Response from Supermove
Thanks for the feedback, Harrison! The team will keep working tirelessly to get you to a 10/10! :-)
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Supermove can Help your Moving Business
Reviewed on 2024/01/29
Great experience overall! I enjoy the system and the staff at Supermove.
Great experience overall! I enjoy the system and the staff at Supermove.
Pros
Customer service is Top Notch! Anytime I have a question Customer Service is there for me and always has the answers!
Cons
95% of the time you can't get a customer service agent when you call, they usually call back hours later so the issue at hand can't be addressed.
- Industry: Transportation/Trucking/Railroad
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Many features but missing basic optional functions
Reviewed on 2023/10/10
Pros
Job calendar and estimate calendar separation. Many features to use.
Cons
Tablet required, unable to print estimates in pdf form, unable to mark lead as not accepted. Have to just cancel it from the calendar.
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Supermove Excels!
Reviewed on 2022/05/27
We have been working with Supermove for almost 1 year now. Their staff are excellent and always...
We have been working with Supermove for almost 1 year now. Their staff are excellent and always readily available to answer questions. The [SENSITIVE CONTENT], is never opposed to getting involved and getting his hands dirty to help out clients, which is always appreciated as a small business.
Pros
Getting rid of paper BOL's and paper timesheets was very important for the company. Having our crews out in the field with tablets, and being able to communicate with customers inside the app has also been very helpful
Cons
The "environment" as they call it is not prefabbed when you sign up for the software, and it has taken several months to get it where we need it to be, and it's still not at 100% functionality for us.
Response from Supermove
Thanks, Kristin! Love seeing 10 out of 10. We look forward to the future alongside you!
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I Recommend
Reviewed on 2022/05/13
Great
Great
Pros
Bill of Lading helps our customers view the transaction . While remaining complient in CA
Cons
Lack of text message automation for CRM USE
Response from Supermove
Thanks, Carlos! Happy to hear that Supermove is an upgrade from your legacy system.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Time Saving, virtual secretary
Reviewed on 2020/05/10
Overall i have had a very positive and mutual beneficial relationship with the software and team....
Overall i have had a very positive and mutual beneficial relationship with the software and team. Would highly recommend
Pros
Very easy transition from outdated paper system to simple digital system. Reduced workload, increased productivity, super quick customer/billing lookup. With supermove I am able to handle all filing, crew assignments, contracts, and bookings without an office staff and in way less time than before.
Cons
I would suggest adding small icon indicators that signal certain job requirements such as storage, packing, appliances and pianos. I have found that these item sometimes get overlooked. Also bad cell service can hinder functionality but not really a fault of the software.
Response from Supermove
Thanks, Robert for your review and feedback. Looking forward to the future of our partnership together.
- Industry: Translation & Localization
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
D1 Moving Review
Reviewed on 2022/05/13
It is very easy to learn, easy to use Makes my day all around much more organized andfrees me up tp...
It is very easy to learn, easy to use Makes my day all around much more organized andfrees me up tp pusue other projects
Pros
Its easy to use, and everything is at your fingertips
Cons
Have not found anything yet. Have been using since March
Response from Supermove
Love it when a customer can explore other business opportunities because of Supermove. Thanks, Lynn!
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best software
Reviewed on 2020/02/15
Pros
Easy to use, convenient, up to date software. Customer service is perfect.
Cons
I am liking everything so far. Often keeps updating, adding new features.
Response from Supermove
Awesome! That's what we like to hear, Alibek!
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Tiger Moving Review
Reviewed on 2021/02/12
Pros
SuperMove streamlines all processes needed to be successful in the moving industry. SuperMove's employee scheduling system, booking process, and dispatching features are unrivaled. This software has made my life 10 times easier. Also, the customer service is amazing. [SENSITIVE CONTENT HIDDEN] has been the best person to work with in integrating the software from day 1, and persistently updating me on new features.
Cons
The thing that I like least about SuperMove is nothing.
Response from Supermove
Amazing! Love it when we see 10 out of 10. Thanks, Levi!
