Semper Reviews
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125 Reviews
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One of the best
Reviewed on 2019/08/22
Pros
Can be used in all areas of hospitality industry.
Cons
So far, i do not have any complaints regarding this software.
Response from Semper
Thank you for the kind words, Adity! We're so happy to see you find value in our system.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Grown to appreciate this product over others
Reviewed on 2024/01/11
I started out being totally intimidated by it, but it has grown on me and now I do not want to use...
I started out being totally intimidated by it, but it has grown on me and now I do not want to use any other system for now.
Pros
I like all the different aspects of Semper, especially all the different reports you can generate.
Cons
Some aspects are a bit over-complicated to get a hang of if you did not receive proper training from the start, e.g. setting up rates, invoice structure, etc.
Response from Semper
Thank you for sharing your thoughts on Semper. We're glad to hear that you've grown to appreciate the product, especially the variety of reports it offers. We understand your concerns about certain aspects being over-complicated without proper training, such as setting up rates and invoice structure. We appreciate your feedback and are committed to improving user experience and training resources.
It's fantastic to know that despite the initial intimidation, Semper has won you over, and you prefer it over other systems. We're here to support you, and if you have any specific areas you'd like assistance with or suggestions for improvement, please feel free to reach out. We appreciate your choice in Semper and value your feedback.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Not user friendly
Reviewed on 2024/01/23
I've used other POS systems and Semper is one of the least user friendly
steps are not simple
does...
I've used other POS systems and Semper is one of the least user friendly
steps are not simple
does not take into account the pressure from waiters side in processing orders as it takes very long and becomes frustrating to use - wastes time in waiting for simple tasks to be completed (e.g. waiting for the text box to open, merging a table, splitting a table etc.)
No easy to follow User Manual for Semper Conference especially. It's difficult to understand how to use the various functions, e.g. function sheet etc. (not activated on our side)
Pros
Easy to check closed tables
Easy to re-instate closed tables
large icons for easy reading
Cons
Not user friendly
Reports are usually not very accurate or user friendly
Too many steps to complete a simple task (e.g. split and combine tables)
Very slow at times
Has many "issues" and takes very long to process table merging or voids.
Freezes often
Not reliable
Does not generate accurate reports
Not enough training done
No quick view user manual for beginners
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
All-in-all, a good functional option
Reviewed on 2024/01/23
My experience is limited to POS and Stock Control only. We do not use the reservation function for...
My experience is limited to POS and Stock Control only. We do not use the reservation function for our Guesthouse. Overall, I am happy with the product since it largely does what we need it to do.
Pros
Fairly easy to use and well suited for smaller restaurants for both POS and Stock Control. The support I have received in the past has been exemplary and problems have always been resolved fast and satisfactorily.
Cons
It would be nice to have more buttons displayed on the home screen. Having to scroll through button lists take up unnecessary time and lead to mistakes. Out of stock items are not displayed on the "Stock on Hand "report. A zero would help to assess at a glance that a product is out of stock. Dockets and Invoices are not customizable. When using formatted dockets, column widths are too wide leaving very little space for product descriptions - this, by the way, is the only support ticket that has not been resolved. I miss the ability to be able to log into the system remotely via an app in order to perform functions that are not permitted by on-site staff. Currently I need to come into the restaurant to resolve problems when I am at the restaurant.
Response from Semper
Thank you very much for your feedback.It is much appreciated.
we will make a change to teh docets to include more information as you request.
I am not sure if you are aware that we have a hosted version where you can log-in at any time and view all tables, sales etc. You can also make change from anywhere.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Semper Review
Reviewed on 2024/01/11
Very good. Assistance by Semper is also good.
Very good. Assistance by Semper is also good.
Pros
Setup and the automatic syncronizing of the system is a plus.
Cons
No comments on this. All in order thank you.
Alternatives Considered
NightsBridgeReasons for Switching to Semper
It was already implemented on the premises.- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Best of the Bunch
Reviewed on 2023/12/07
Pros
People make a company,
especially in our industry, because they are the ones that resolve issues. We enjoy working with the semper team, their system is a pleasure to work with.
Cons
Nothing bothers us about the system if there was something lacking in the past [sensitive content hidden]
abd his team developed a solution. Its a solid platform
Alternatives Considered
ResRequestResponse from Semper
Thank you for your positive feedback! We're honored to be considered "The Best of the Bunch." We completely agree that people are key, especially in our industry, and we're delighted that you enjoy working with the Semper team. If you have any further comments or suggestions, we're here to listen. Thanks for choosing Semper!
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Housekeeping and Laundry
Reviewed on 2024/01/11
Pros
Easy to learn and use. Sometimes not user friendly eg. bottle neck when entering transactions.
Cons
little hick ups and after hours support not always able to assist
Response from Semper
Thank you for sharing your review. We're glad to hear that our system is easy to learn and use for housekeeping and laundry. We apologize for any inconvenience you've encountered, especially the bottleneck during transaction entry. Your feedback on little hiccups and challenges with after-hours support is noted. We're committed to addressing these issues to enhance your experience. If you have further details or suggestions, please feel free to share with our support team. We appreciate your input and thank you for using our system.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
CAJORI HOTEL FEEDBACK
Reviewed on 2024/01/16
IT HAS BEEN A BIT TRICKY, BUT HELPFUL. I USE CMS AND IT IS EASIER AND ALSO LOVE THE FACT THAT YOU...
IT HAS BEEN A BIT TRICKY, BUT HELPFUL. I USE CMS AND IT IS EASIER AND ALSO LOVE THE FACT THAT YOU CAN CHANGE THE DESCRIPTION OF THE PRODUCT WITHOUT ANY HUSTLE
Pros
DRAWING STATEMENT AND OTHER REPORTS. IT MAKES MONTH ENDS EASIER
Cons
CHANGING THE TEMPLATES OR NARRATIVES. ESPECIALLY ON RESERVATIONS SEMPER
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Still Learning
Reviewed on 2024/01/16
Pros
Functional Accounting system combined with reservations and Conferencing.
Cons
Recipe setup - restaurant
limited access to being able to delete items or invoices - manually without contacting support.
Limited reports
Alternatives Considered
Sage 300cloud- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Semper is a great management tool
Reviewed on 2024/01/23
Overall, Semper is a great management tool. It is user friendly and even if there is something we...
Overall, Semper is a great management tool. It is user friendly and even if there is something we do not understand, we can call Semper and we will immediately receive help.
Pros
Semper is easy to use and every day I discover a new feature. From organizing reservations, to taking payments form guests, everything us made easier by Semper.
Cons
The accounting section of Semper needs a little more attention. Frequently we have to call Semper and ask why our invoices/statements are wrong.
Response from Semper
Thank you very much for the positive response. On the accounting side, a tremendous has been done in recent releases and we would like it very much to share that with you.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Blue Ocean Review
Reviewed on 2024/01/16
Pros
Good booking system for own reservations
Cons
Flexibility in program. Little attention to try and resolve our website enquiries to fit with Semper
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Good working with Semper
Reviewed on 2024/01/16
Pros
The ease of use and entering stock process is very good.
Cons
There is nothing to dislike about the product. it is really good.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great property management tool
Reviewed on 2024/01/12
Pros
Most of the things are relatively simple to use and understand. I'm rather pleased with semper.
Cons
I cannot think of anything at the moment.
Response from Semper
Thank you for your positive feedback! We're delighted to hear that you find our property management system user-friendly. If you have any suggestions or further comments, feel free to reach out. We appreciate your support!
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Functional PMS
Reviewed on 2024/01/17
Pros
At a glance we know how are booking sheet stands
Cons
You can not integrate different properties onto the same data base
We need to be able use CRM as well
Response from Semper
Hi You are able to use multiple properties on one database and distribute to different OTA's as well as the own website booking system.
Semper has a built in CRM capability to enable you to build extensive profiles for each guest.
In addition, you are able to integration to 6 different CRM systems.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Finding the Rights Admin System for Your Hospitality Company
Reviewed on 2024/01/23
Good experience always helpul & they will get back to me to Confirm that the Issues were resolved
Good experience always helpul & they will get back to me to Confirm that the Issues were resolved
Pros
Easy to Contact & most issues are Resolved
Cons
Costs Gets Expensive with other systems also required & it all adds Up.
So one has to make sure the system works for their Company
Response from Semper
Thank you for your review and positive comments
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Easy to use
Reviewed on 2024/01/11
easy to make new bookings and keep up to date with availability.
easy to make new bookings and keep up to date with availability.
Pros
Version 8 is easy to use. Great value for money
Cons
The new semper is a bit different from the older version.
Response from Semper
Thanks for your feedback on Version 8! We're thrilled to hear it's easy to use and offers great value for money. If you have any more comments or suggestions, feel free to share. We appreciate your support!
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
User Friendly with glitches
Reviewed on 2024/01/23
Overall good, we have a very good support person on call to assist when needed.
Overall good, we have a very good support person on call to assist when needed.
Pros
The system is user friendly and easy to navigate
Cons
When updates are done there are often problems with reports or features that no longer work. Some basic functions are different from other PMS systems which takes some getting used to.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Semper Property Management System
Reviewed on 2023/12/04
Pros
Makes managing properties and rentals so much easier.
Nice function for housekeeping and good integration with most booking websites.
Cons
Looks outdated (like a software from the early 2000's).
But I was using the desktop version and from what I understand, the web platform is much better and more modern.
Response from Semper
Thank you for your positive feedback! We're glad to hear that Semper makes managing properties easier with good integration. We appreciate your input about the desktop version's appearance, and we're excited for you to explore the more modern web platform for an updated experience. If you have any further comments or suggestions, feel free to let us know. We're here to enhance your property management journey!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Hotel review
Reviewed on 2024/01/18
Pros
Easy to figure out the system on your own
Cons
We need more training on reports / stock control financial side of semper
Response from Semper
We would be very pleased to assist you with more training. We also have an operations manual that documents the steps to take to operate the system effectively.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Semper Review
Reviewed on 2024/01/19
Not what I expected at all. Not user friendly
Not what I expected at all. Not user friendly
Pros
I initially liked thew whole look of Semper and the reports, recipes etc
Cons
It's very complicated, confusing and certain features don't make sense,
Response from Semper
Hi Cher,
Thank you for your review and taking my call. The lack of system setup and proper training would cause anyone to loose confidence. We will however do our very best to get your setup reviewed and corrected and then ensure you get the proper training. You are very important to us. CEO Semper
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Responsive support
Reviewed on 2023/07/19
For now I'm satisfied, though need to improve and come up with new ideas in the next upgrades
For now I'm satisfied, though need to improve and come up with new ideas in the next upgrades
Pros
Itvis User friendlyAll in one packages, Pos and reservations syncing
Cons
Yes there are features missing, like accessing stock and pos online
Response from Semper
Thank you for your feedback! We're pleased to hear you find our support responsive and the system user-friendly. Your input about missing features is noted, and we appreciate your satisfaction. We'll continue working on improvements and welcome any ideas for future upgrades. If you have specific suggestions, please feel free to share. We're here to support you!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
CUSTOMER SUPPORT
Reviewed on 2024/01/10
Fair because support team is always available to assist.
Fair because support team is always available to assist.
Pros
It has all reports ready for print in almost anything features used .
Cons
it has a lot of features we forget on how to use others even after training
Response from Semper
Thank you for sharing your thoughts on our property management system.
We're glad you appreciate the versatile reporting features but understand your concern about the abundance of features. We're actively working on improving user-friendliness and training materials to address this.
We're pleased our support team has been helpful, and we're committed to ensuring you have a seamless experience. If you encounter any challenges, please reach out to us.
Thanks for choosing our property management system.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Best service
Reviewed on 2023/06/30
Average
Average
Pros
The support team is always so helpful ([sensitive content hidden] and [sensitive content hidden] in particular )
Cons
The system is Very slowThe system is not user friendly
Response from Semper
Thank you for your positive feedback! We're delighted to hear you appreciate our support team. We're sorry to hear about the challenges with system speed and user-friendliness. If you have specific suggestions or encounter issues, please reach out. Your input is valuable to us.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Staff
Reviewed on 2023/06/21
Pros
The system is user friendly and one can easily work around it.
Cons
It can be bit complicated sometimes, when ever you move bookings around, it changes the rate or sometimes the rates just disappears.
Response from Semper
Thank you for your review! We're pleased to hear that you find our system generally user-friendly. We understand the challenges with rates when moving bookings around and are actively working to improve this aspect. Your feedback is valuable, and if you have any further comments or suggestions, please feel free to share. We appreciate your support!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Support
Reviewed on 2023/06/22
It is a great program. Thanx a mill to Bea who help us every time when we are struggling with...
It is a great program. Thanx a mill to Bea who help us every time when we are struggling with something or needs help setting the program up correctly. She is a star!!
Pros
When u can see ahead when bookings has been made in stead of looking in a book & loose space or details
Cons
When you can't change the dates for when invoice has been made...need to make new invoice...
Response from Semper
Thank you for your feedback! We appreciate your positive comments.
If you want to change an invoice you'll need to cancel/credit it, this is to be in line with general accounting and audit practices.
We're glad Bea has been a star in assisting you. If you have further questions or suggestions, feel free to reach out. Thanks a million for your support!