Vanco Faith Reviews

Vanco GivePlus is win-win. Parishioners don't have to remember to write a check, I don't have to worry about entering their giving.

The software works very well, but is a bit pricy for non-profit religious institutions.

I like that this product integrated with our church management system, Servant Keeper. They also recently made improvements and replaced their GivePlus app with a new Vanco app. Major changes were made to the customization of a businesses web portal. Their support has been wonderful as they continue to implement these changes.

Anything we might have least liked about the software were addressed in recent upgrades.

Daily updates were sent by email, processing was fast.

The cost was to high and it would not convert payments directly into my system, I had to manually enter each transaction.

Ability to track individual donors and their donations

Having to call customer service to resolve certain issues, mostly related to fee payment.

Simply... it works. It works well! We have had no problems with the app functioning from the office side. We get easy to understand notifications when payments are made and the payments easily go into our account. I also like the offset payment feature that allows those giving to give an addition small percentage to offset the fees of processing their payment. More people use that than I thought and it is such a great help.

The layout is not easy to adjust and it is not as customer friendly as we'd like. We've had a number of members have regular difficulties making payments or logging into their account. This always take too much of our time as we walk them through the process over and over again. It just isn't super easy for people to use.

It worked reliably and without major problems as it communicated with our bank and our donor data base. It was competitively priced.

Software worked fine however the companies behavior was completely unprofessional, vindictive and bordered on criminal. When we moved our business to another provider they not only refused to co-operate they with held our information for several months after our written request to release our data as per our agreement. It was only after our attorneys contacted them that they finally released our information at 3pm on New Year eve. I believe this was done in order to complicate or transition to the new year as it gave our new provider only a few hours to set up all our donors on their system before the next year. Our plan was to have a clean cut off from one year to the next to insure correct year assignment to tax deductible donations. Vanco's stalling tactics whether intentional or just incompetence could have interrupted our income stream had it continued. What Vanco did do was create a tremendous amount of unnecessary labor costs and legal costs for us during their months of stalling as we followed their changing instructions to retrieve our data. They denied sending a master file with our donor data and advised us to retrieve each donor one at a time via their website portal. We began to do this and after the third day of this arduous task Vanco closed the portal on us. That's when we contacted our attorney.

Vanco has helped increase the overall money we collect from the members of our church. Because when poeple give electronically their contribution is always received, even if they're not present.

There are a lot of reports and emails concerning the same transactions. Especially with online credit card merchant transactions.

I like how I am able to create a web page (generates a link to apply anywhere) with the design/look of what the church wants.

There are features that I know Vanco is currently working on to implement, but they currently lack a modern look and ease of online donations that other giving programs have.

The reporting, transmitting, detail and support are very good.

I hate payring processing fees. Vanco's fees are comparable to others.

It provides the opportunity for church members to set up one-time or recurring electronic gifts to the church. We have not experienced any problems in the years.

We don't really have any complaints about the software. Once we are set up in their system, it pulls over into the church website with our colors and logo.

I like the ease and simplicity of using the online site to edit information. It is very simple and I have had no difficulty. I can also easily edit the amount of money each donor is going to give and save it easily as well. I also like that it's an inexpensive solution compared to other big brands.

Last year, we ran into an issue with or company where they charged people's credit cards when they shouldn't have, which was a stressful situation for our administrative staff to solve and then communicate to our donors. One other thing that has been hard though is searching for the name of someone I'm looking for, since the name has to be very exact.

Vanco is a robust system with many options to control donors transactions. You can set an account to be inactive, then reactivate it. You can set up giving frequency and custom start and end dates as well.

The system has accidentally charged donors more than it should have, and I have seen this happen numerous times in my 2 years in our office. Vanco is quick to fix the problem, but donors are still unhappy about the inconvenience.

It does what it's marketed to do! We were able to accept donations from all over the country, even outside the US. We could manage when and how often people gave. If we wanted to put an end date on someones giving, we could do it with ease!

The problem is that Vanco would sometimes mess up automatic withdrawals. I don't know if it happens often in this business, but we had donors being double charged. They were able to fix it quickly though!

I've been using Vanco for our electronic giving for many years. Customer Support is outstanding. Their website is easy to maneuver and the reports are easy to understand. Our contribution secretary's tasks are much more efficient because of VANCO. But the best reason for using Vanco is, our giving increased substantially when we offered this giving option to our congregation.

Even thought the reports are easy to read, we receive so many of them. There seems to be a lot of report duplication.

Very easy to set up and/or transfer and easy to use thereafter; customer service is wonderful and very well trained.

The fees aren't the lowest but they're competitive. We haven't had any issues since we switched.

This works great for our church. I can easily upload data into my church's accounting software and posted to the contribution's module. It's easy for people to make a donation online too.

I hope they can allow us to customize some reports or can exporting data.

The customer service is great and helpful when setting up a donation page for your religious organization. We also use it to have consistent monthly giving. Very Consistent.

The ease of use could be improved with the donation platform but the customer service team is quick to help.

I like that this website gives people the ability to have donations automatically taken out of their accounts. It makes things a little more streamlined for the church.

The text giving and online giving should be able to be under one username and not have to use different usernames for different things.

The mobile app feature from the user prospective is super easy. Once you set-up your information profile for the first time it is as easy as 1,2,3 to make a donation to our church. It is secure and gives me flexibility to make one time or regular recurring donations.

On the backend of the software it is a little challenging. The reporting process is a little funky. I am sure that also has to do with the ChMS that we are using. But with a few weekly users it is still a several step process to record the online giving.

I love that I don't have to bring a checkbook to church to tithe anymore. It saves my information and allows me to allocate money where I want the funds to go.

I wish it kept track of the total amount of spending per month/yearly tithes. Furthermore, the app opens in a new browser to donate the money which is cumbersome. It would be nice if it was all done within the app.

I like most that you can set up a recurring tithe in this software. You link it with your bank, so there is no need to get about remembering the check book! Its interface is very simple! And the entity can give its donors different earmarks for their gift!

Right now, I have nothing bad to say about Give+. It is functioning well for our purposes and needs!