Eldermark

4.6 (34)
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Software Built for the Business of Senior Living

Overall rating

4.6 /5
(34)
Value for Money
4.7/5
Features
4.2/5
Ease of Use
4.4/5
Customer Support
4.8/5

88%
recommended this app
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34 Reviews

Lori
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Eldermark Experience

Reviewed on 2024/09/03

My customer experience contact-[sensitive content hidden] has been great. She understands the needs...

My customer experience contact-[sensitive content hidden] has been great. She understands the needs of the community and works with communities to get their needs med. Anytime I have a concern, [sensitive content hidden] is there to assist.

Pros

The ability to obtain just about any type of data to support the clinical arena

Cons

The legacy version is not web based. It is cumbersome and it is not intuitive. I understand there is a web based version that is in beta testing. Looking forward to when this will be ready for general use.

Alternatives Considered

Aline

Reasons for Switching to Eldermark

Glennis/Aline was limited in ability to customize to resident needs and running reports.
Kevin
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

IT Functionality

Reviewed on 2024/05/15

I feel like Eldermark is the best and most cost-effective tool that fits our current business needs...

I feel like Eldermark is the best and most cost-effective tool that fits our current business needs and grows to meet the future needs of our company at the time that is appropriate. I can’t imagine more useful software for senior living, independent living and, memory care communities to use that fits exactly those needs.

Pros

Eldermark’s ability to address specific business concerns and make meaningful updates to address them is appreciated and impressive. We feel if our needs are not currently being met they will be eventually. Eldermark makes us feel our needs are valid and let’s us know if and when improvements to address our needs will be implemented.

Cons

Some major updates take longer than we hope and underutilization of their tools on our part may reflect confusing UI or training.

Alternatives Considered

Epic and PCC

Reasons for Switching to Eldermark

Cost and streamlined functionality that fits our business.
Patricia
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Eldermark Clinical EHR Functionality / User Support Feedback

Reviewed on 2021/12/01

I have worked with Eldermark for 20 years so it has been a work in progress, building relationships,...

I have worked with Eldermark for 20 years so it has been a work in progress, building relationships, and sharing experiences. I love the support model because it provides a quick resolution while the user is on the all with the support person. I feel my experience and knowledge is respected. Eldermark and Ecumen can work together to come to a common ground on requests. I have had times where I think Eldermark has not explored the needs of their clients enough and sometimes seems to wait for the user to ask where certain things are. Examples: AL Licensure 8/1/21 Not prepared to create a lease, SA, and additional addendums with a full electronic signature. The e-signature that was there was not fully functional. Not prepared to add the new MN Client Rosters until we asked. They are ready now and in use. We always have had lots of assistance when we reach out. [SENSITIVE CONTENT] have been wonderful to work with. We can be honest and respect what we share.

Pros

The eMar is user-friendly and offers lots of options. The Assessment w/ Pts driven Level of Care has a good customizable process to capture services in a detailed manner.

Cons

It is a deficit that Service Minder is not web-based. The user interface is antiquated because of it and certain functionalities can't be used. Download documents in the lease setup which creates users to have to use a partial paper process.

Caroline
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Thank you!

Reviewed on 2024/09/19

Excellent!! From the initial meeting to the support through the conversion process along with the...

Excellent!! From the initial meeting to the support through the conversion process along with the support after implementation. [sensitive content hidden] were awesome!

Pros

The communication, the training and the availability of Eldermark staff to answer any and all questions on a timely manner. The friendliness of the whole team was awesome!!

Cons

The only 'con' would be the time it took to get everything situated and ready to roll. I wish that could have been a shorter process.

Alternatives Considered

Skilled Nursing Core Platform

Reasons for Switching to Eldermark

Already in use in our facility and the support of the Eldermark team.
Brenda
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Eldermark use

Reviewed on 2024/04/14

Pros

We feel that Eldermark is an easy to use well-rounded software that meets our needs well. Our account manager is very supportive and responsive to our needs. The support team at Eldermark is quick to respond and help with any problems we might have.

Cons

Currently it is a server based software. They are moving to web-based which will be helpful.

Angie
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

New and Improved!

Reviewed on 2024/10/17

Great! I had worked with the system at another facility and loved it. Was very excited to get it...

Great! I had worked with the system at another facility and loved it. Was very excited to get it here.

Pros

I love how they are always willing to answer any questions I might have. It so great to have a new and improved system.

Cons

Just that you have a different person for the clinical, and billing. But hasn't been a big deal.

Patience
Overall rating
  • Industry: Executive Office
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Eldermark the tool we use for everything AL

Reviewed on 2021/11/23

Overall, its been great working with Eldermark and their team. We find more and more uses for the...

Overall, its been great working with Eldermark and their team. We find more and more uses for the software everyday, but mainly use it for Marketing management and Resident Charts.

Pros

Being the person that does almost all the installation, training and follow-up tech support on the software at are corporate office, I can tell you that I have worked in every area of the software. From entering in prospects and moving in a resident to setting up new users, I have done it all. Eldermark has been a dream to work with, user-friendly for all types of employees, excellent customer service and my support team are always available with the answers I need. The IT team is always working with me on upgrades, personalization of their tools and just overall support of the software. Their top management is even willing to step in and be a part of the team, they seem very involved with the day to day. To me customer service is the most important thing, everything else is trivial and can be worked thru.

Cons

The only thing that we are really struggling with this, is not being able to do some kind of live or alert charting that can be accessed anywhere. With so many of our staff working at multiple locations, it would make it alot easier to be able to review any chart updates from anywhere.

Response from Eldermark Software

Thank you for taking the time to leave your review, Patience! We're so glad you've had a positive experience with us, especially with our staff! We're really proud of our team and it's great to hear that we've been able to make the platform meet your needs.

I'll also make sure to send your feedback on live or alert charting that can be accessed anywhere with our product team.

Adrienne
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Success with Eldermark

Reviewed on 2024/09/10

Overall, I have had an extremely positive experience with Eldermark. All too often, companies say...

Overall, I have had an extremely positive experience with Eldermark. All too often, companies say they listen to your feedback, but Eldermark really shows this. They keep you updated with bug fixes or issues that have been noted. Their response time is amazing and all their staff are really knowledgeable about the products they are working with.

Pros

It is pretty user friendly and easy to navigate through. Your Billing, Clinical, etc. are all in one place and work with each other. There are many options available and the Eldermark Team is ALWAYS listening. They listen to any issues you are having and are quick to resolve them! They listen to your concerns on what can make your business more successful and time management friendly. Most of the time, they already have a system/product available, however, they are more than eager to develop if it is not currently an option. They are always looking to make the product better and more efficient for YOUR business.
Training - there is so much training offered not only though Webinars and video, but you can schedule a training for your Team with Eldermark, and they schedule according to your needs. No topic is left uncovered and the floor is opened for any additional issues to discuss.

Cons

There are a lot of hidden reports that could be utilized more frequently, but difficult to navigate

solomon
Overall rating
  • Industry: Management Consulting
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

IT support

Reviewed on 2024/09/12

You guys get a A + in my books
.

You guys get a A + in my books
.

Pros

IT support teams are amazing. Professional/ knowlegeable.

Cons

I hope eldermark move away from RDP eldermark and 100 percent web based.
I know you guys have beta program but still.
Also move away from TSprint < its hit or missed.

Annie
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Eldermark Review

Reviewed on 2024/08/29

I have been with Eldermark for almost 9 years and I have enjoyed our partnership.

I have been with Eldermark for almost 9 years and I have enjoyed our partnership.

Pros

The support team, the quickness to respond and assist, the setup of the system and how it looks, and the ease of use. Eldersmarts and Dashboards are my favorite!

Cons

Alert charting notification, late entry note doesn't enter in chronologically

Kayla
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Eldermark

Reviewed on 2024/05/15

Great, [sensitive content hidden] is awesome and easy to work with.

Great, [sensitive content hidden] is awesome and easy to work with.

Pros

It collects data and allows us to easily see trends and capture areas we can focus on quality improvment.

Cons

That we havent started using it to its full potential yet for billing and employee records.

Ronda
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Home Health Office Manager

Reviewed on 2024/09/11

Overall I would say good. I just learned it and still learning everything it can do.

Overall I would say good. I just learned it and still learning everything it can do.

Pros

The the sorting it can do and different communities

Cons

it locks up alot when aides switch back and forth throughout a day so I have to ask to have it unlocked.

Amanda
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Assisted Living

Reviewed on 2024/04/12

Initially I was not impressed. It was not working well for my organization. We luckily were...

Initially I was not impressed. It was not working well for my organization. We luckily were connected with [sensitive content hidden] from Eldermark- she helped us set it up in ways that make sense for our business. She has also taught me how to continue making tweaks on my own, so I don't have to ask for support every time I want a change.

Pros

Eldermark is easy to navigate once you understand it. During customization, our rep [sensitive content hidden] was super helpful and really listened to what we were looking for. She has also been very responsive to questions/issues outside of our designated meeting times.

Cons

Difficulty maintaining connection, have to restart the program frequently, not web based yet (although I hear this is rolling out now)

Kipp
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Eldermark app issue

Reviewed on 2024/09/27

It was excellent from start to finish and my issue was resolved and I learned some new things....

It was excellent from start to finish and my issue was resolved and I learned some new things. Excellent customer service!

Pros

The patience while trying so many things to get it working and such excellent customer service!

Cons

I didn’t have any issues at all. The issue I had was an update on my laptop.

Jason
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

community relations director

Reviewed on 2024/09/12

[sensitive content hidden] was beyond helpful. I am so appreciative of her help and patience .

[sensitive content hidden] was beyond helpful. I am so appreciative of her help and patience .

Pros

my Trainer was nothing short of amazing, she took her time and helped me.

Cons

she was the best! i have nothing bad to say.

Colleen
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Product

Reviewed on 2021/11/18

GREAT EXPERIENCE - the support is EXCELLENT - I have had terrific luck with Eldermark and the help...

GREAT EXPERIENCE - the support is EXCELLENT - I have had terrific luck with Eldermark and the help we have needed. I would highly recommend this product to anyone looking for a good Assisted living program. I have worked with eldermark for 8 years now and am extremely happy! Thanks for keeping this product so up to date.

Pros

This product is extremely user friendly. Once you learn your way around the program it's great to make corrections or add or subtract any information that is incorrect. There are good blocks in place so only those who have access can make pertinent changes. The product works well at the facility for the nursing staff and for the Office in the accounting area. I would highly recommend this product.

Cons

It would be terrific if you could put in notes on a resident chart that would auto pop up when you go into the chart - things you need to remember moving forward, lets say I have a resident who is getting something as a free service for just specific dates and I need to remember this. It would be perfect if we could put in the note someplace then when the record comes up, that note pops up to remember the item - One other thing, we have 14 facilities, if we could search a resident name over all the facilities instead of having to go into each facility to search it would be a time saver.

Response from Eldermark Software

Hi Colleen. Thank you for your positive review - I'm glad you've had a great experience with us and were able to make the move back from PointClickCare!

I've also sent your feedback around notes, pop-ups, and global searching with our product team. Thank you for your suggestions!

Laura
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Support for a Great Product

Reviewed on 2021/11/18

Overall, working with Eldermark has been a great experience! Staff are knowledgeable, helpful,...

Overall, working with Eldermark has been a great experience! Staff are knowledgeable, helpful, professional, but easy to work with.

Pros

The support team is the best; they are always quick to respond and follow up. The overall ease of the product from a user standpoint is also great. Things are straightforward. There are little glitches and unscheduled downtimes and when there is one, it is fixed or addressed quickly.

Cons

That it is not web based. Finding customizations in user set up roles can be hard to navigate.

Response from Eldermark Software

Thank you for your review, Laura! It's great to hear you love our team - we do too! We believe excellence starts with our people and I'm glad that's come through in your experience with us.

And we're actively working to solve your challenges. We have an initiative to modernize our portfolio of solutions which includes making the entire platform cloud/web-based. We intend to complete this in 2022 and, along the way, will periodically release newly modernized modules to our clients during the year versus all at once.

Jim
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Anthem Memory Care

Reviewed on 2021/11/18

I have used the program for many years and I have seen the software become more "user-friendly and...

I have used the program for many years and I have seen the software become more "user-friendly and appropriate for the assisted living-memory care settings. I have trained many nurses on the program and because it has a strong intuitive aspect of the software, the training is quite easy, even for nurses who are naïve to the program.

Pros

The comprehensive ability of the software : assessments, care/service planning, medication management and the ease of use of the software.

Cons

I'd like to be able to customize the software more easily depending on state regulations and compliance requirements - specifically with the assessment documents.

Jennifer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy Peasy

Reviewed on 2021/11/22

Pros

Eldermark has been a huge time saver for our company. It has so many awesome functions. Pretty much if you can think it, Eldermark has a way to make it happen. They are always improving on the user experience.
We have been very happy with the software and are adding new modules to our company from them!
!

Cons

Everytime I think of something that could be added for ease of use, I contact the company and normally they already have a way to do it and are able to show me how its done!

Response from Eldermark Software

Thank you for taking the time to leave this review, Jennifer. We're thrilled you've had such a great experience with us and that we've been able to solve for the additions you've asked for!

We're always looking for new ways to continually evolve our portfolio of solutions so don't hesitate to continue letting us know what will make your job easier.

Austin
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Best EHR/Billing I've seen

Reviewed on 2021/12/02

I enjoy working with them, and the customer service has always been excellent

I enjoy working with them, and the customer service has always been excellent

Pros

Intuitive, scalable, and accessible for all users

Cons

Remote application can be wonky sometimes, slow to connect

Reasons for Choosing Eldermark

Billing option

Reasons for Switching to Eldermark

Did everything I wanted at a fair price
Karilee
Overall rating
  • Industry: Executive Office
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly Recommend Complete Solution for Senior Living Providers

Reviewed on 2021/12/02

Exceptional - highly recommend

Exceptional - highly recommend

Pros

I love that there are modules to cover most areas of operations and that they are all integrated. Data is made useful through widgets on their dashboard website. Training & customer service is the best I have ever experienced.

Cons

The billing midwife is difficult to learn.

Amanda
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Eldermark survey

Reviewed on 2021/11/23

Pros

Easy to learn and train staff at facility

Cons

Cost. Not web based. Only server based. Difficult to access remotely

Response from Eldermark Software

Hi Amanda - thank you for leaving us a review! We're glad the system is easy for you and the staff learn and use.

And we are actively working to address your cons list. We have an initiative to modernize our portfolio of solutions which includes making the entire platform cloud/web-based. We intend to complete this in 2022 and, along the way, will periodically release newly modernized modules to our clients during the year versus all at once.

Debbie
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Eldermark Review

Reviewed on 2021/11/18

Eldermark has been easy to work with and have always been professional, courteous and very helpful

Eldermark has been easy to work with and have always been professional, courteous and very helpful

Pros

The software is very easy to use and to train new people to use

Cons

I wish both the generic and brand names would appear or allows us to enter. Some reports have to be created, I wish there was an easier way to pull them

Response from Eldermark Software

Thank you so much for taking the time to leave this review, Debbie! We'll also make sure to share your feedback concerning the brand and generic names with our product team.

Leesa
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Product for Assisted Living

Reviewed on 2021/11/29

Eldermark is top notch and their customer service is above and beyond!

Eldermark is top notch and their customer service is above and beyond!

Pros

Eldermark was specifically created for Assisted Living facilities so unlike other products that have tried to adapt to make their product work for AL - Eldermark is the real deal!

Cons

The software is not 100% web based although many features, like the main dashboard, can be accessed via the web for a quick over view of the facility.

Deboarh
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Assisted Living using Eldermark

Reviewed on 2021/11/29

Pros

It covers almost every aspect of a company's business. Great tool to support state regulations.

Cons

Would like the ability to add program activities per resident, specific questionnaire for staff to complete, and more forms when required. It isn't easy to add sections. One must call support.