eTollFree Reviews
Overall rating
Filter by
Company size
Time used
29 Reviews
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
LNR Properties Review of ETollFree
Reviewed on 2018/09/29
I haven't had any problems with ETollFree. the number has always worked without any interruptions...
I haven't had any problems with ETollFree. the number has always worked without any interruptions of service.
Pros
The price hands down! it was an extremely affordable way to ensure your business has the most professional appearance, and view.
Cons
I have had no problems with the software or the service and would recommend them to anyone starting a business and need a large format or appearance.
Response from eTollFree
We are glad that you enjoy using our service for your business and are happy with our prices. As we strive on providing the best prices for our customers. Thank you for the feedback!
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Service matters
Reviewed on 2020/12/04
Our objective was to manage multiple blended lines of business as a service provider ourselves...
Our objective was to manage multiple blended lines of business as a service provider ourselves using this technology to support our clients. Without prompt knowledgeable support you end up with downtime,, missing or inoperative call routing, incorrect or improperly performing call greetings, and in a virtual call center environment eny of these flaws can do damage, but combined they can be fatal.
Pros
the software is ROBUST and has all of the features (and more) that you could ask for.
Cons
You cannot use the features because there are so many that have impacts on so many more that configuration is akin to a labryinth of mythic call center proportions. You end up becoming dependent on support from eTollFree and that is where your fate becomes sealed. To call their ticket taking process support would be to give it too much credit. Someone takes tikcets and they sit around for a while and then you follow back up and they say its done when nothing is done. then you open a new ticket and start the cycle again.
Alternatives Considered
Five9Reasons for Choosing eTollFree
Enhanced featuresSwitched From
Five9Reasons for Switching to eTollFree
- Industry: Biotechnology
- Company size: Self Employed
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
eTollFree is mediocre but we accepted that for the price. When they raised their prices, they...
Reviewed on 2024/11/13
I've been with eTollFree for over 4 years and I give them one single star for pricing. After they...
I've been with eTollFree for over 4 years and I give them one single star for pricing. After they updated their TOS which I disagreed to, they refused to refund my money.
You must pre-load your account, and naturally you would load plenty at once for convenience and to limit service charges. However, eTollFree will refuse to refund your money if you loaded it more than 90 days ago.
They robbed me. Be very wary of the customer reviews on here, I do not believe most of them can be real after my 4+ year experience.
Pros
The 99c pricing for a toll free number was enticing. The call forwarding worked most of the time, and this feature specifically was straightforward to setup and use.
Cons
Service interruptions, poor customer service, bad UI design, and TOS changes. The fax feature also did not work for more than two years.
- Industry: Consumer Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product for value
Reviewed on 2019/01/15
Pros
availability and easy to use is the most important to me.
Cons
It doesn't have a voip app that comes on the iPhone.
Response from eTollFree
We appreciate your kind words, Jozef. Thank you for being a valued client.
Please contact me to discuss apps that integrate with our eDialer for iphone and android.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ease of use
Reviewed on 2018/09/28
Pay only for what you use.
Pay only for what you use.
Pros
Cost is quite low and only pay as you need.
Cons
Nothing. Very predictable and easy to us.
Response from eTollFree
Thank you, we are glad that you enjoy using our service.
- Industry: Security & Investigations
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Great in theory!
Reviewed on 2019/01/30
It wonderful to use to project a professional business but don't advertise the number right away...
It wonderful to use to project a professional business but don't advertise the number right away until you make sure it works, especially if your from Canada
Pros
The price and options are reason enough to try the service out
Cons
Not enough information on how to use the system or support. as they once said to me, for the cost of the service they cant afford to help you set the system up.
Response from eTollFree
Val,
Your review shows you're an edialer client using our system however; records show you're only using phone numbers from us while using another service providers VoIP.
After testing both lines in Sept 2018, we concluded the 2 issues were with press 1- your phone number rang with no answer, and press 2- the VoIP phone number you used with another provider did not work. The IP address you were using was invalid. We didn't hear back from you.
From: eTollFree Support
Sent: Tuesday, September 11, 2018 11:26 AM
To: hawkeyeview@
Cc: eTollFree Support
Subject: Acct 17085
Hi Val,
Here is the result of the test calls that we have conducted for the auto attendant.
Press 1:
- It rings for a long time and when it answers there is silence
Press 2:
- It is a VOIP connection
- We can see that calls are going to this IP and it is the IP is not picking up
- It also not a valid IP address
Please let us know if you'll need further assistance.
eTollfree Support
- Industry: Internet
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great VOIP Service For Those Willing To Do Some Configuration
Reviewed on 2019/01/15
We don't actually use the predictive dialer function, so I can't comment on that.
We don't actually use the predictive dialer function, so I can't comment on that.
Pros
We use eTollFree to host a couple of phone numbers that were previously with Nextiva. The process to transfer the numbers was a bit convoluted, which is more due to the carriers than eTollFree. It took a little tweaking to get the physical phones to work with the new service, but since then it has been great. These are low volume numbers, so I don't mind paying for each inbound and outbound minute.
Cons
Transition of numbers from Nextiva took several weeks, but that was due to the carriers and not any mistakes by eTollFree.
Response from eTollFree
Thank you for the great feedback! We are always striving to achieve our client's satisfaction! We'll be here if you need us. Thank you for your business.
- Industry: Luxury Goods & Jewelry
- Company size: Self Employed
- Used for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Set it and forget it
Reviewed on 2019/01/18
For the price, this service is good. No complaints
For the price, this service is good. No complaints
Pros
I like that I don't have to do anything but answer the phone
Cons
It would move if there was a feature to help identify calls coming from this line, like a caller id function
Response from eTollFree
Hi, Tarrin! We're happy to make your life easier.
Good news!!! the caller ID shows in the screen pop-up for calls. Does that earn us our 2 additional stars for a solid 10 out of 10? :)
Please contact me if you need additional help.
- Industry: Outsourcing/Offshoring
- Company size: 11–50 Employees
- Used for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome Support Team
Reviewed on 2018/10/10
I have been provided good service and I have never experienced any issues that were not resolved...
I have been provided good service and I have never experienced any issues that were not resolved within the 24 hour time frame.
Pros
ease of use and great tech support team.
Cons
small tech issues, but nothing that they can not resolve
Response from eTollFree
Thanks for leaving a review about our service. We are thrilled that you find our service easy to use and are happy that you are satisfied with our tech support team. We try our best to solve any issues within a short time frame for all of our customers.
- Industry: Retail
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
etollFree
Reviewed on 2019/01/15
Easy to use , easy to train. Would encourage IT admins to try it
Easy to use , easy to train. Would encourage IT admins to try it
Pros
I read about this software online when trying to get a call center solution to our organization for SIP technology.
Its an easy to use solution at a cost that the ROI is like immediate
I have never had any tech issue in implementing this
Cons
Yet to get an issue with this just wishing them well as they improve this great solution
Response from eTollFree
Kariuki, we're glad you love us as much as we love you! Thank you for being a great client.
We look forward being a part of your continued success.
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great interface and easy to use
Reviewed on 2017/05/30
It is very easy to use compared to some that I've used in the past.
It is very easy to use compared to some that I've used in the past.
Pros
I like the user interface. Its clean and easy to use. Also the tech support has been great! I learned the system very quickly and was up and running in no time.
Cons
The thing I had the biggest problem with was leaning how to set up new users and campaigns. I had to use Tech support for that. Not a real problem but it wan't obvious to set up.
Response from eTollFree
Thank you Howard
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great service
Reviewed on 2018/10/25
Pros
Low cost and affordability and plus i can fax
Cons
Well nothing i can think of right now. Thanks
Response from eTollFree
It's wonderful that you find value in our service. We try to make are cost low and affordable for everyone. We appreicate your business.
- Industry: Retail
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Deal
Reviewed on 2018/09/28
Love how easy the set-up was. The price for what you get is really good too
Love how easy the set-up was. The price for what you get is really good too
Pros
Can help you business to seem larger than it is
Cons
It seems to automatically go to voicemail rather than ringing on my phone so I can never actually ansythe call
Response from eTollFree
Thanks for using our service. As for your issue with your calls going directly to voicemail, did you contact our customer support to help you with this matter? Please do, we would be happy to help.
- Industry: Human Resources
- Company size: 2–10 Employees
- Used for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
CEO
Reviewed on 2018/10/05
It has done everything it was suppose to do.
It has done everything it was suppose to do.
Pros
System works very well. I like the flexibility the program offers and the email notices when messages are left.
Cons
Difficult to change without help and customer service is hard to make contact with. However, it should be noted it has been over three years since I have had to make any changes. Some difficulty understanding my statement and the billing process.
Response from eTollFree
Thank you for your review. We are glad that you enjoy the flexibility of our software. If you need any changes to your service, there are tutorial videos to help assist you as well as our customer service is available between Mon-Friday 8am-6pm CST. You can contact us either through live chat, phone or email. We also have 24/7 afterhours support.
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Affordable..
Reviewed on 2017/03/08
Affordable, all-in-one performance by eTollFree service which fulfill your customer service for all...
Affordable, all-in-one performance by eTollFree service which fulfill your customer service for all kind of small and medium business. Excellent support provided by the team.
Pros
Affordable and easy to use. Support team is also great.
Cons
None at this time
Response from eTollFree
Thank you Arnab, you are a loyal client and we value your feedback!
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Not impressed
Reviewed on 2019/09/11
Tech support is awful.
Tech support is awful.
Pros
Low price. Toll free number works good enough.
Cons
Auto attendant doesn't work for me. Their support guy blames my recordings which were professional make and sound fine to me. They even play fine on etollfree's own portal, but not on their phone system. They blame me and accept no responsibility.
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It does the job!
Reviewed on 2018/09/29
It does the job at an affordable rate!
It does the job at an affordable rate!
Pros
It does the job! Easy billing! No issues!
Cons
Monthly fee, even if you do not use the service!
Response from eTollFree
Thanks for your feedback, we appreciate the honest review. We are glad you enjoy using our service and are happy with our rates and easy billing.
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love it!
Reviewed on 2019/01/15
Excellent!
Excellent!
Pros
We think it is wonderful. Everything works just fine
Cons
Nothing. All appeared just fine to me and the team.
Response from eTollFree
Chris, we think you're wonderful too! Thank you for your business. Let us know if you need anything.
- Industry: Security & Investigations
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Much Needed Service
Reviewed on 2019/07/25
It was good. I liked their service and it was reliable and easy to use.
It was good. I liked their service and it was reliable and easy to use.
Pros
I did a lot of research and eToll provided me the most straight forward service when it came to a vanity business number. They have a straight forward price scheme and they provide a lot of free easy to use services that most others choose to nickel and dime you for.
Cons
I didn't like the price per minute setup but ut actually was cheaper than what others were charging for their allotted minutes so in the end its more of a preference than a con.
Response from eTollFree
Hi Patrick,
Thank you for Thank you for taking time to leave us a feedback.
We appreciate the positive review.making the time
- Industry: Security & Investigations
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellency
Reviewed on 2019/01/18
Pros
It's very easy software to use. The design is also simple.
Cons
Can we use the number to call customers?
Response from eTollFree
We're happy that you're happy! That's what it's all about.
Regarding your question; our eDialer may be used as your everyday phone system as well. So yes, in addition to the auto or predictive dialing, this system also replaces your telephone system for manual calls.
Please contact me if you have other questions. We're here to help!
- Industry: Financial Services
- Company size: Self Employed
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy Implementation
Reviewed on 2019/01/24
been using it for 3 years now and plan on to continue use
been using it for 3 years now and plan on to continue use
Pros
Easy business use-affordable-quick responses in changes
Cons
I don't have a con at this time - maybe a moble app would be helpful.
Response from eTollFree
Hi, Rebecca! We are happy you're pleased with our services. Thank you for your loyalty. Stay tuned for our mobile app in the near future.
Are you looking to use an app to make and receive calls or to control settings?
Have a fantastic day!
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Weekly for Free Trial
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Solid Option for Predictive Dialing
Reviewed on 2019/01/15
Pros
We like the campaign list management features and also the availability of API integration.
Cons
We are still working to integrate the software and as yet have not found any issue that cause us to dislike it.
Response from eTollFree
We appreciate your kind words, and we're glad you're having no issues with your integration.
We're here if you need us! Please call with any questions you may have in the near future.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Vert smooth and practical toll free solution for SMB's
Reviewed on 2018/09/28
Pros
the service is easy to use
affordable
featured
Cons
don't have text to speach option in attendent message
Response from eTollFree
We are glad you enjoy our service and thanks for the feedback. We would like to know more about the sms feature and how we can accommodate you. Please feel free to contact us if you need assistance or have any suggestions to make your experience better. Thank you.
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great Way to Get a Toll Free Number
Reviewed on 2019/04/23
Pros
It's pretty easy to use, and economical too.
Cons
There was a problem on set up. It was a few months back and I can't remember what it was now, but i likely lost a few calls.
Response from eTollFree
Jennifer,
We are so glad you appreciate what we do and see the value of our eTollFree phone number services! Thank you for your business.
Did you know we offer a VoIP Cloud Phone System with predictive and ratio dialing capabilities too?
If you need help with your outbound marketing efforts, please contact us to create a service specifically based on your needs and preferences. We will be here when you need us.
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Can't beat the price
Reviewed on 2018/10/10
Pros
You can't beat the price for a custom number.
It's really easy to use
Cons
It fits my needs well, I can't think of any.
Response from eTollFree
We appreciate you're happy with our prices and glad that our services fit your needs.
