John

Overall rating

Industry: Nonprofit Organization Management
Company size: 501–1,000 Employees
Used Monthly for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Manage Situations Easily and Effectively with OnSolve

Reviewed on 2024/05/28

100% satisfied user of OnSolve and highly recommend.

Pros

The platform is easy to use and allows for mass notifications using phone/text/and email. Notifications to all three platforms are sent at the same time to speed up message notification. The dashboard allows for message impact to be viewed to ensure messages are reaching the intended target. You can also have different groups to send messages which makes situation management effective. OnSolve is a smart choice for organizations.

Cons

We would like to see a Spanish translation service for messages which is more seamless and effective.

Response from OnSolve

Thank you for your review! We're glad to hear you find OnSolve easy to use and effective for mass notifications. Your feedback on improving the Spanish translation service is valuable, and we're working on enhancements. We appreciate your recommendation and are thrilled to have you as a satisfied user!

Andrew

Overall rating

Industry: Food & Beverages
Company size: 5,001–10,000 Employees
Used Weekly for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Transitioning Emergency Notification Systems

Reviewed on 2021/02/10

Pros

This software is extremely easy to navigate and user friendly.

Cons

Sometimes the map feature will freeze and I need to refresh the page to get items to show up.

Bryce

Overall rating

Industry: Food Production
Company size: 5,001–10,000 Employees
Used Monthly for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 4.0 /10

MIR 3 Review

Reviewed on 2021/02/17

I had issues sending out alerts with Mir3 and customer service was not very helpful in this process.

Pros

I did not like using this software as it was hard to navigate. Our company switched to Alert Media

Cons

The pricing for this software was higher than usual.

Alternatives Considered

Google Alerts

Reasons for Choosing OnSolve Platform

more user friendly platform and to cut costs

Switched From

AlertMedia

Reasons for Switching to OnSolve Platform

at the time was the only available product

Laura

Overall rating

Industry: Banking
Company size: 51–200 Employees
Used Monthly for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

OnSolve - Easy Messaging to keep your team in the know.

Reviewed on 2024/05/16

Great experience, platform meets the needs of our organization!

Pros

Ease of use in setup, ongoing maintenance of employees/users as well a ability to communicate quickly and through multiple platforms to our employees.

Cons

Can take some time for initial set up to create templates but take the time, makes it much easier in the long run.

Response from OnSolve

Thank you for your review! We're thrilled that you find OnSolve easy to use for setup and ongoing maintenance and that our multi-platform communication capabilities benefit your team. We appreciate your patience with the initial template setup and are glad to know it has been worthwhile for your organization. Your positive experience means a lot to us!

Micah

Overall rating

Industry: Banking
Company size: 1,001–5,000 Employees
Used Monthly for 2+ years
Review Source

Overall rating

Ease of Use
Customer Support
Likelihood to recommend 8.0 /10

Intuitive UI for Mass Notifications

Reviewed on 2024/05/16

Overall the experience implementing and utilizing the OnSolve Platform has been positive.

Pros

The user interface for sending alerts is very intuitive. The learning curve for new alert initiators is minimal. The implementation team was extremely helpful and attentive.

Cons

The support does not always directly answer the questions raised in support cases. Requires a lot of back and forth to address questions or minor issues.

Response from OnSolve

Thank you for your review! We're delighted to hear that you find the user interface intuitive and the implementation team helpful and attentive. We apologize for any inconvenience caused by the support process and appreciate your feedback. We're in the process of rolling out more support options to ensure our customers' needs are met more efficiently. Overall, we're glad to know your experience with implementing and using the OnSolve Platform has been positive.

David

Overall rating

Industry: Security & Investigations
Company size: 501–1,000 Employees
Used Daily for 1+ year
Review Source

Overall rating

Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

MIR3 is good

Reviewed on 2021/03/01

Pros

MIR3 was easy to use and easy to access. When there was a weather event or a notification that need to be sent to certain Co workers or certain admins we could easily log on MIR3 and send notification.

Cons

I feel there was nothing I did not like about MIR3 software. I feel like MIR3 had the correct software during the time the company had MIR3.

OnSolve Platform Reviews