MRI Commercial Management

3.7 (29)
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Web-based commercial property management solution

Overall rating

3.7 /5
(29)
Value for Money
3.2/5
Features
3.8/5
Ease of Use
3.6/5
Customer Support
3.6/5
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29 Reviews

Jasmin
Jasmin
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

MRI software

Reviewed on 2022/11/14

Pros

- Easy to use navigation- Web and windows version available - Report development and easy to query- User access and role defined

Cons

- Interface can be bit batter- SQL and development can be further expanded to web-version as well.

Alternatives Considered

Yardi Voyager
MIchael
Overall rating
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Was a steady and solid software.

Reviewed on 2024/12/25

We utilized quite a large suite with them from MRI Financial to tenmast to tendocs.

We utilized quite a large suite with them from MRI Financial to tenmast to tendocs.

Pros

Support was very quick to get back to you when you were in need for an end user.

Cons

Support for the citrix environtment was on MRI side vs on our side so we had to open tickets instead of allowing us tojust help an end user.

Jamie
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Terrible product. STAY AWAY!

Reviewed on 2023/11/29

Horrible. We have spent more than $100k on this rubbish product that has cost us business. Our...

Horrible. We have spent more than $100k on this rubbish product that has cost us business. Our auditors have huge issues with it. Stay away!

Pros

Getting the contract canceled and getting away from this product

Cons

Terrible product. You need a masters degree to use it and their support is nowhere to be seen.

Victoria
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

We use MRI Software Daily for Tenant and Accounting needs

Reviewed on 2017/07/20

Pros

The product now has an online platform that makes it a lot easier to search, navigate etc. MRI has come a long way to develop a great product.

Cons

If you want something customized it will cost you, I wish they were able to assist their current customers more in providing reasonably priced modications.

Samy
Overall rating
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use and great interface between user and system

Reviewed on 2019/02/06

Pros

Easy to use and flexible, customizable in all modules and custom reports layout. Very user friendly. One of the best software in the Realestate.

Cons

Only good for Realestate investment or property management related company but not so much for other industries.

Kirk
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Terrible product design, full of bugs, terrible customer service and deceptive fraudulent...

Reviewed on 2023/04/27

Very poor experience. The company is unethical

Very poor experience. The company is unethical

Pros

None. All representations of the company are deceptive

Cons

Full of bugs, terrible customer service. The programs do not provide useful end product .

Porter
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

The software is poorly designed and difficult to learn.

Reviewed on 2018/03/21

Although the list of features is lengthy, they do not go together well. General ledger is very old...

Although the list of features is lengthy, they do not go together well. General ledger is very old style and data entry needs a lot of attention. Consistent charges for assistance hurt the value proposition. Not a well developed program.

Pros

Customer support is fairly well done. They generally understand the issues and return calls promptly.

Cons

The basic design for the software is old and goes back to the 1990’s. Ease of use suffers
User interface is weak, often doesn’t follow Windows standards, and needs attention
Features often seem to be a “tack on” to the basic program
Many listings are organized by key code, not description, so you have to remember what codes mean.
Ongoing charges for assistance, necessity to write your own reports or get charged to have them written. Weak sorts and filters on current reports.
It is hard to learn, hard to use, and it is a big struggle to get anything done.
Help is not tied to a given control, but rather to the help manual in general. There is little or no onscreen or popup help available. The program is a monolith, with no instances of excellent design.

Daniel
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Professional product!

Reviewed on 2020/01/23

The team at MRI has been nothing less than exemplary!! Extremely patient and very knowledgeable of...

The team at MRI has been nothing less than exemplary!! Extremely patient and very knowledgeable of their software.

Pros

The flexibility of and ease of use. The navigation of the software is quite amazing !

Cons

Nothing so far !! We just acquired the software , but we anticipate NO problems!!

Alternatives Considered

Acumatica Cloud ERP

Reasons for Choosing MRI Commercial Management

Previous software was 20 years old and outdated.

Reasons for Switching to MRI Commercial Management

More user friendly
DeAnn
Overall rating
  • Industry: Construction
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Controller

Reviewed on 2016/08/11

Pros

Best is how the product components work together. A great flow. Great reports and can be designed. Great help line. Works well for all types of commercial and residential.

Cons

Not the best user friendly program. Vendor they continue to raise the prices each year and with demands to upgrade hardware. Not workable for a small business.

Angela
Overall rating
  • Industry: Construction
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Overall Positive

Reviewed on 2016/09/22

Pros

Best combination of product and price. I like that they continue to innovate and improve the product.

Cons

Their new web version launched does not have all the capabilities of the original "windows" version so we are now logging into two different formats depending on the function needed.

Karen
Overall rating
  • Industry: Retail
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Karen Blake loves MRI!

Reviewed on 2014/10/24

Pros

I love the fact that MRI cares about how each of their clients use their software and are continuously working on making changes to keep up with our ever changing needs. But above that, they know my needs are always changing (sometimes daily) and they couldn't possibly keep up with that, so they provide tools that allow me to make changes myself. I am extremely impressed with the latest module we implemented (Budget & Forecasting), and I can't wait to get my hands on Version X. In my opinion, MRI is on a great path, and I am so excited to be a part of it.

Cons

The fact that I have to pay for it is the only thing I can think of.

Allison
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Powerful software, poor implementation and customer support

Reviewed on 2018/05/06

Pros

MRI is clearly a powerful tool and offers a lot in the way of reporting and commercial lease management. With proper implementation, it could be ideal for our business.

Cons

Unfortunately, our team has found the MRI reps to be extremely slow to respond and even completely unresponsive at times. They promise the world in customization but are not responsive when it comes to the actual implementation and ongoing customer support.

Shruthy
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Software for Property Management

Reviewed on 2017/11/07

Pros

* Flexibility
* Ease of use
* Application is available in modules, allowing you customize
* MS SQL database on back end

Cons

*poor customer service
* No SLA and OLA for problem resolution
* Too many third party vendor involvement

Kelly
Overall rating
  • Industry: Construction
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

MRI Commercial Web survey results

Reviewed on 2014/11/06

Pros

I like that they are continuing to improve the product and hopefully give us everything we need. I like that they give you upgrades without having to make it yourself, and I definitely like that they changed MRI web so that it was more commercial focused versus residential.

Cons

When we purchased and went live with the product, we were promised things that the software didn't have. I believe that was in the hopes that it would have that eventually.

Terri
Overall rating
  • Industry: Construction
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

MRI 4.5.0 Review

Reviewed on 2014/10/23

Pros

I am very happy with this release 4.5.0 and have not had any major issues. I would recommend this to anyone who is dealing with commercial real estate. I would not recommend the web product at this time due to the accounting issues.

Cons

The web version is not accounting friendly. We accountants have continued to use the Windows version instead of Web, but our field is using Web. I can't wait for these issues to get corrected!

Adrienne
Overall rating
  • Industry: Construction
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

MRI user since 1999

Reviewed on 2014/10/28

Pros

I find the software intuative and easy to use.

Cons

I struggle anytime I discover a problem. Customer service often returns "We can't recreate the problem" despite my ability to recreate it a lot. I've also found the web product to be basically unusable for our organization at this time, due to the extensive number of known IRs.

Ingrid
Overall rating
  • Industry: Construction
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

MRI for Retail Real Estate Management

Reviewed on 2014/10/23

Pros

MRI is the best software for handling the very unique management of retail real estate. They integrate with a ton of partners and provide an API toolkit to make sure we can handle whatever requirements arise. They also have a great user community.

Cons

They have been a little slow to integrate all the components together.

Roy
Overall rating
  • Industry: Construction
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

MRI CM worth the time & effort

Reviewed on 2014/10/27

Pros

MRI has been great to work with and fairly responsive to problems. Once setup is done, the process is fairly quick and easy to use.

Cons

My main concern has been communication. As we first started to implement the product, there was not sufficient communication. However, it improved as we continued the process.

Amy
Overall rating
  • Industry: Construction
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

MRI CM software

Reviewed on 2014/10/23

Pros

The additional modules available add a lot of value to the product (i.e. Executive Dash, Leaseflow, Tenant Connect,etc.).

Cons

I dislike the older UI and too many clicks are required to get to the screen you need. It has poor design function in the interface altogether.

Christopher
Overall rating
  • Industry: Construction
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

MRI meets our company's needs

Reviewed on 2014/10/21

Pros

Both the Windows and web versions of the program are easy to navigate. The report formats are easy to read and are easy to find.

Cons

The dashboards are limited, and the graphs displayed on the web do not print directly. They have to be copied and pasted.

Christina
Overall rating
  • Industry: Construction
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Some bumps along the way but in general meets my needs

Reviewed on 2014/10/28

Pros

From my understanding, the company has regrouped the programmers to physically work closer together, which is resulting in greater improvements to the software functionality.

Cons

Some of the software can be glitchy and difficult to navigate through.

Kevin
Overall rating
  • Industry: Construction
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

MRI 4.1 review by an App Engineer

Reviewed on 2014/10/20

Pros

The product is extremely flexible for easy customizations. The vendor has very knowledgeable support personnel that work hard to find answers that aren't readily available.

Cons

The Windows product is clunky and throws vague errors.

Mike
Overall rating
  • Industry: Construction
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Love MRI Product

Reviewed on 2014/10/26

Pros

It's a great product with great customer support.

Cons

The price is kind of high, especially if you have many users. But I think the competitors offer about same price, if not higher. Overall, the package price is reasonable.

Janie
Overall rating
  • Industry: Construction
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Must have software for real estate management companies

Reviewed on 2014/10/24

Pros

I like how great it works for real estate management and the additional services/products available to make managing tenants easier.

Cons

It is sometimes difficult to navigate. It could use a bit of a face lift.

Marisa
Overall rating
  • Industry: Construction
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

New to Web

Reviewed on 2014/11/06

Pros

They constantly make improvements and take suggestions from real customers.

Cons

There are certain limitations with how our company can use it for managing storage properties.