SumUp Reviews

To start with they were great now Sumup are holding back £20,000 + of our funds for no reason without giving any reason

Sumup are holding back £20,000 + of our funds for no reason without giving any reason

great easy product to use having the app or the car reader

nothing as these is a very easy straight product to use

This software is awesome. My customers love being able to tap their cards in order to make payments. The tap and go feature is extremely convenient when I am at craft fairs or outdoor vending events. No more keeping money in a pouch.

Sometimes the payments go through an additional layer of verification, which is understandable but can sometimes be a strain on a small business.

I am able to take payments cash or card.

Nothing to dislike at all. This service is great.

Easy to use and setup, payment terminals are paperless and not expensive.

The terminal is good but it's really fragile

I like that it easily prevents fraud
It makes payment processing and invoice creation and management easy
I like the security features of SumUp

Zero bad experiences with SumUp. It is the very best.

Ease of use, stable and the added bonus of a sim installed for external use.

We opted for the basic card reader and charger which functioned excellently during our early days at our busy little cafe. When attempting to opt for a POS system, we found a little resistance and limited customer service.

It simplifies all the checkouts which is great

Does not work with some kind of transactions

It was VERY easy to set up and the online dashboard gives you all the information you could ever need.

The online support chat function was lacking but I only had to use it once as the system as so user-friendly.

SumUp is so easy to use, you can begin to take payments immediately!

Whats not to like about something that makes yor life so much easier!!

I use FiveStars for our business weekly and monthly newsletters, reward programs, referral programs, and survey forms to find new customers and keep our current loyal customers happy. It's so easy to do automation marketing with this product.

The product is amazing, but I still would love to see new tools in it.

Loyalty programs strengthen the relationship between customers and the company, enticing customers to return to enjoy the rewards. By offering incentives, these programs encourage customers to make repeat purchases, which can contribute to sales growth. Loyalty programs allow businesses to collect data on customer purchasing preferences and habits, providing thus useful information to personalize offers better understanding customers, companies can target their marketing efforts more precisely, thus improving the effectiveness of their campaigns.

Setting up and managing a loyalty program may incur costs, particularly for issuing rewards, managing the associated technology and promoting the program.
Programs that are too complex can discourage customer participation if they find it difficult to understand the rules or keep track of their rewards. Some customers might be loyal primarily because of rewards, which can make loyalty less stable if rewards are changed or removed. In some industries, many loyalty programs coexist, which can dilute the impact of each and make differentiation more difficult.

I like the fact that SumUp is mobile. All I have to do is download the app to a device with the internet, pair the NFC reader, and go about my business. I don't have to charge the NFC often either. It lasts for days before needing a charge, so if I forget to charge it, I'm still good to go.

There is nothing at this time that I don't like about Sumup. It does the job.

I use fivestar quite a bit when going to Once upon a child to buy gently used clothes for my kids. It is based off of a points system and occasionally get coupons to certain places on it.

I wish more business would join fivestars. I feel that we are in a society now that a lot of people like having a rewards program and it's a good business builder for smaller businesses as well.

I like that Fivestars focus on environmental issues

Actually I don’t have something to complain about FiveStars

Easy, reports are available, filters are useful

connection sometimes is not so good, but mostly no problem

Good all round payment system, highly recommend for small/first time business owners. Also larger business owners too. Charges are inexpensive and the system is small, compact, easy to use and the battery is good and lasts me about 3 days before needing a recharge.

Not really many cons to look at unless you are paying for both this system and a booking system which also takes payment.... Then it's double charges. Other than this all good.

It is super easy to use, anyone can figure out how to use it from the front or back end

The representative who signed us up told us it was a year contract. At the end of that year we could cancel, he promised there would be no new charges after the prepaid year. He no longer works for them. Shortly before payroll was due Fivestars pulled $2400 from our account. We had no warning. I called them, they set up a phone appointment. They never showed for two of those phone appointments. I finally spoke with Silvana who told me they would refund the $2400 if and only if I signed a new contract promising to pay them monthly for the next year We did not want to continue the service, but if i didn't sign that, they would not give me the $2400 back. Even after I signed it, it took them over a week to give the money back. It has been 10 months and we received an email stating that we needed to let the know if we don't want to renew next year. We never received that email the first year, but all the same I clicked on the link to let them know there was no way we were renewing. Guess what? They set up a phone interview, you can't cancel on their website. I got the call from them today and I was able to terminate the contract for two months from now, when the 12 month contract i signed under duress expires. But then, she told me we have to mail back the two tablets. I was quite sure we paid for those becuase that's what their rep who signed us up told me. So now we were told we paid for those up front, but we have to send them back, we even have to pay for t

Easy to use and customer can easily understand the peocess

Improvement at customer support service feature

Fivestars is an excellent software that is easy to use and is great for rewarding current clients. You can customize the rewards you give to current clients very easily. The text out feature is also nice to get your current promotions out.

When you sign up for the program they sell you on the business matching (marketing) for people that are on the app and near your business. You can create specials that pop up when people that use the app are near by. The problem is they don't switch on business matching for you unless you sign up 20 new fivestars members a week. I operate a spa that sees a lot of repeat clients and we don't always have 20 new clients a week which makes it very hard to be able to utilize this part of the service. I think smaller businesses should know this before they pay the big price tag for the hardware and service. Or they should find a way to include smaller businesses more effectively.