Practice-Web Reviews

Thanks so much for your kind words, Ken! We're glad the Dentist Portal is fulfilling your needs for now and thrilled your practice is maximizing production and revenue with our Smart Tools.

If you're not already connected with us on our new cloud-based offering, please call us at 800.845.9379 or email [email protected], so we can get you the details. It literally gives you full access to the full practice management software on any device from anywhere (no portal or special apps needed) and comes fully loaded with texting and a variety of other tools already included.

Thanks for your kind words, Wanda! We're glad Support and the videos have been helpful and that you find the software easy to use.

Regarding data, although we did a very full conversion for you, because you had a very old program, no vendor is able to convert everything over. That's why we give a free test conversion that lets you see what will convert before you commit. The good news, however, is that you have much more modern software now, and we're happy to help your practice thrive!

Thanks for your review, Juan! We're glad you find the software easy to use.

As an FYI, most colors are customizable - just go to Definitions. They use RGB values or you can select from the color chart - there are no limits.

There is also a couple of ways to address size. If it's just the Appointment module, adjust font sizes from Module Preferences. To make everything bigger, choose Tools from the main menu, then Zoom.

If you need additional help setting these things up, please email our Support team at [email protected] or call 800.845.9379 (opt. 2).

Thank you for taking time to share your thoughts! I can't match you to your account with 100% certainty because Capterra doesn't show your last name, though it looks like you might have had Support for short period of time about a decade ago.

Paid support is required to receive the upgrades. Major releases are done roughly twice per year with minor upgrades between.

Technical support is also a benefit of paid support. We've had a 98-100% satisfaction rate from clients (via post-support surveys) for the past several years and holding. It's a big deal to us because we follow up on every issue - we want our clients to be happy and thrive!

I'm not sure if your experience wasn't up to par because your Support lapsed or something else happened because it was so long ago, but if you'd like to elaborate more or see what Practice-Web is like today, please call us at 800.845.9379 (opt 1). Thanks!

Thanks for your kind words, doctor! We're glad you find Practice-Web to be less complicated and more economical than Dentrix was, and are happy to hear that Support is taking good care of you.

In regard to your comment about the efficiency of some Support Specialists - we recently expanded our support team to provide faster service. Looking at your history, you've likely noticed a difference in speed between an agent who's been with us for about four years and one who's been with us for about six months. All our reps go through rigorous training, plus they're constantly in contact with senior reps, and are encouraged to escalate calls promptly if need be. We appreciate your feedback and will make sure that, with continued training, even our new team additions are on the same level as our senior techs as soon as possible.

Thank you for your thoughtful review, Susan! We're glad the advanced treatment planning features are helping your office thrive!

Sorry to hear you're struggling with the billing features though. A senior support specialist will be reaching out to you soon to see if we can ease the transition with additional (free) training and resources to help.

Thanks so much for your thoughtful review, Candace! We're thrilled you find the software user-friendly and reliable.

Our team is always happy to walk you through things in the chart module as needed. However, we also have a chart module tutorial playlist in YouTube that you may find helpful as well: https://www.youtube.com/playlist?list=PL0-NdDlXenTB2JlDXbnSH2O7Bw7v1GieZ

Thanks for your review, doctor! Upgrading from obsolete software can be hard - glad Practice-Web is working for you!

Thanks so much for your kind words, Dr. G! We appreciate your loyalty all these years and are thrilled Practice-Web has helped boost your production and efficiency!

Just an FYI- if anyone on your team is still learning or you onboard someone new, we have a wealth of training videos in the Resources section of Practice-Web.com and also on our YouTube channel (they're grouped into playlists by job area there too). We also recommend following us on other social media platforms (Facebook, Twitter, LinkedIn), as we share a lot of tips and how-tos there as well. And, as you know, support is always just a call or email away! The team is happy to walk you or your staff through any areas that are unclear. :)

Thank you for your kind words and loyalty over the years, doctor! We're thrilled you've found Practice-Web easier to use than Dentrix and that you appreciate the customizability of the software. I shared your feedback with the team and it made their day!

Thanks for your kind words and loyalty all these years, Dr. B! We're always looking for new ways to enhance Practice-Web and are thrilled our upgraded features are helping you thrive even more! We're glad you and your team find the software easy to use as well.

It sounds like your issue with HMOs was resolved through training, but if you need further assistance, our Support team is happy to help. Just call 800.845.9379, option 2. We also have a large catalog of training videos on YouTube for refreshers and self-guided learning.

Thank you so much for your kind words!!! It means a lot. We're thrilled you're thriving with Practice-Web and glad the Support team is delivering great service.

For the procedure fees question, you can update several procedure fees very quickly at once in the Procedure Code List in Practice-Web. Our support team reached out to you to demo this, but please call us at 800.845.9379 for help today. We look forward to helping you thrive!

Thanks for your kind words, doctor! We shared this feedback with the team and it made their day. Very glad to hear your conversion from Data Team went smoothly and that Practice-Web's modern features like email, texting, and e-prescribing are helping boost your production and thrive!

Thank you for sharing your feedback, doctor! We're glad the power of the software and service are helping your practice thrive.

Transitioning from a bare-bones legacy practice management software to one that can do more to help your practice improve production and revenue is certainly a change of pace, but we do have lots of training videos and a user guide available 24/7, plus our team is happy to help walk you through anything as needed. Our Support team isn't just here for technical resolutions we want to make sure you're getting maximum value. Please don't hesitate to call or email Support at 800.845.9379 (opt. 2) or email [email protected] anytime you or your team needs a walkthrough.

Your review made our day! We're constantly updating Practice-Web to add new functionality and rigorously test before each release. If you feel that a feature is not functioning properly, please contact our support and we'll be happy to help!

Thank you for your feedback, Jennifer. I understand your concern, but claims are legal documents that your dentist can be held liable for if submitted inaccurately. That's why they can't be changed on the fly. Everything needs to match the trail you're creating, starting with the completed procedure and all supporting documentation. It's legal protection for the practice.

If this is a common issue for your office, our Support team is happy to troubleshoot your workflows or provide additional training to help you avoid creating inaccurate claims in the future. For example, if the dentist says a 2-surface filling might become a 3-surface filling, you can create a task or pop-up that reminds you to confirm the code prior to creating a claim. If learning tips/tricks like this might help you or you have additional feedback, please call us at 800.845.9379.

Thank you for sharing your feedback on the affordability and power of Practice-Web! We shared your review with the Support Team and it made our day!

Thanks so much for your thoughtful review, doctor! We're thrilled that Practice-Web is bringing value to your dental office.

We appreciate your loyalty to DataTeam DDS and we strive to make the transition to Practice-Web as smooth as possible for our Datateam clients. We provided your office with over 8 hours of training and made sure to follow up with your team regular post training to make sure any questions were answered. Please note that if you have any unanswered questions or unresolved concerns our technical support team will be happy to help.

Thanks for your kind words, Hortencia! We're thrilled you've found the software easy to use and glad that the integrated texting is helping boost production and efficiency for your office.

Thank you for your kind words and loyalty, doctor! We're thrilled you find the software robust and easy to use and that you like the graphic enhancements!

I forwarded your feedback on pricing and support to our leadership team - we always strive to provide the best possible experience and know that costs are a major concern for practices.

Our Support pricing is one of the lowest in the industry today, if not the least expensive option. It also comes with things you don't find elsewhere, including free software upgrades, unlimited technical assistance, online patient forms, and dentist and patient portals. Support usually pays for itself in efficiency and training savings because of this.

To help you maximize the productivity and revenue-boosting benefits of your technical support and Practice-Web software, please call our support team at 800.845.9379 (option 2) as soon as possible to schedule a complimentary training.

Thanks so much for your kind words, Stephanie! We're thrilled you find Practice-Web easy to use and that it's helping you be more productive.

Capterra seems to have sat on your review for six months before publishing, so I'm having a hard time linking you to your practice. The online/mobile forms are customizable and you can create your own.

If you still need help with this, please email support at [email protected] or call 800.845.9379, opt 2. If you do, please also have them send me (Jen) your full name and practice, so I can follow up with you about your review. We also have some helpful tutorials on YouTube. If you go that route, look for the "Sheets Framework" tutorial. Thanks again!