Endicia Reviews

We love being able to use this on a daily basis to ship all of our USPS orders. Great system.

Do not like when the system goes down, takes too long for them to get it back up and running.

Nothing. It has been nothing but problems

I have been with Endicia for more than 5 years and I have had to call tech support no less than 30-40 times with continual problems. I am on the phone as I am writing this waiting for tech support, I called a 6:03 and I was told it would "Less than one minute" before I could get a support agent. That was 40 minutes ago. I have waited many times more than an HOUR to get connected. This is beyond frustrating. I have a software that runs my business that is really good but it costs HUNDREDS of dollars to get it to work with Endicia. A few months ago Endicia integrated with Stamps.com and the problems have been worse than ever. Endicia now runs very slow and continually failure to function. It also sends out emails to my customers and instead of having my company name on it my personal name is on it and customers have no idea who the email is coming from and they delete them thinking they are spam. They have been telling me for three months that they are working on the issue. I just got off the phone with tech support after a total of about 90 minutes. There is a NEW issue that seems to be system wide and they are telling me that I have to manually print hundreds of labels (and they are printing too small and they say that is the best they can do right now) and the time it takes to fill in all of the information for each order is lengthy. My next call will be to stamps.com since they are the parent company of Endicia. I will also be looking for other solutions for my business.

Once the back end is set up there isn't much more to do other than use it.

We have multiple selling channels and not all of them function well with the program.

Its pretty easy to use, but they are now FORCING us into using USPS Global Processing Center in Los Angeles where my packages get LOST or sit there for weeks and weeks and take months to get to my customers if at ALL.

USPS Global Porcessing Nightmare, lost packages, months to get to customers, damaged my sales reputation

Easy to use - even almost computer illiterate employees could use it
Saved money on shipping

When the account needed to be accessed by someone other than the person who set it up (he left) it was difficult to access it

Used for well over 8 years...Used to be the ease of printing with our database for all online orders.. now that stamps.com bought them out in 2020, it's nothing but daily trouble shooting, calling cust support... spend an average of 1-4 hrs daily on just the problems they have. Used to spend that time, generating more revenue. Looking for an alternative now.

ALL THE PROBLEMS the stamps.com has ...everyday is some technical issue.
Tired of calling cust support.. killing our revenue by dealing with this

The application has been flawless with generating postage and queuing print jobs. The address verification for USA based addresses is also a nice feature,but it would be great if that was also offered for Canadian addresses or other international addresses.

The application has a number of bugs. Signature confirmation does not remain set between parcel mailings. The user must re-select preferences for individual packages even when mailing consecutive parcels.

The application sometimes does not detect that an International address has been entered - there is no way to manually select that the user wants to send an international shipment.

The error codes that are presented when there is an issue with a shipment are not actionable. The application could do a much better job in describing input errors and how to correct them.

The application does not maintain a steady connection to Endica's servers and must reconnect after a period of non-use.

The lack of ability to set additional shipping preferences or create shipping profiles seems to be a major feature that is lacking.

For a pretty reasonable monthly fee, you can get all available USPS shipping options you can find at the post office, including media mail and first class shipping with or without tracking, plus return service
Saves all your addresses, easy to find contacts
A lot of customization available for labels, envelopes, etc.
Bulk printing available, though I never used it.
Easy to add money to account

The label setup function could be easier.
Now owned by Stamps.com, which I didn't like, however they don't seem to have changed it much- yet

From 2005 to November 30, 2018, Endicia was a GREAT product. In those 13 years I only had to call their tech support 1 time.

Beginning December 1, 2018 AFTER Endicia merged their platform into Stamps.com, this is now one of the worst mailing products on the market. In the past 18 days, I have had to call their tech support 9 times and I still cannot print postage. PLUS I end up knowing more about their Dazzle product than tech support. Yesterday alone I spent a total of 4 1/2 hours on the phone with them over 2 calls.

ease of printing multiple postage is OK and works well

Customer service when your account is suspended due to "improper logins?" is terrible and only available mon-Friday, reset options don't work, pass phrases don't work. email to reset password or account id does not work

Easy to use in the past but now the service is very very slow with delays in printing up to 4-5 minutes per label

Customer Service hold times exceed 30 minutes. Online service slows to a crawl at time.

What I like most about the Endicia software is the ease of integration with my website. It also saves time and money.

What I like the least about the Endicia software is figuring out automatic shipping rates with my websites software.

Integrates damn near universally with many different fulfillment softwares, economical plans and great rates through USPS Commercial Plus pricing, good uptime and autobilling

Setup and API configuration can have some teething issues, usually these are resolved quickly and support is able to help

Endicia configures easily with the ECC E-commerce Connector that we use to connect our Magento Online Store to our Shipping Programs UPS Worldship and Endicia Dazzle.

It would be great is there were additional USPS postage discounts from using Endicia; however, the ease of use makes it a good product.

The intuitive nature of the platform makes it easy to train employees. There are not a lot of bells and whistles, which is ideal for this type of software.

We need a separate solution for carriers other than USPS. It would be great if Endicia could manage multiple carriers.

I've tried many other shipping programs and this is by far my favorite overall. It's easy to use and the batch feature is lifesaving when moving large quantities of product.

It was difficult to navigate at first but I got use to it quickly and have no complaints. I've used it for over a year.