Safefood 360°

4.2 (51)
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Food safety & compliance management software

Overall rating

4.2 /5
(51)
Value for Money
4.0/5
Features
3.8/5
Ease of Use
3.9/5
Customer Support
4.2/5

84%
recommended this app
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51 Reviews

Verified Reviewer
Overall rating
  • Industry: Food Production
  • Company size: 201–500 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A great solution for centralized document storage and quality management system administration

Reviewed on 2018/03/28

Centralized document storage, better audit preparedness, more professional quality management...

Centralized document storage, better audit preparedness, more professional quality management system, better food safety compliance from a process control standpoint.

Pros

In a word, I would say accessibility is the most notable attribute of the software. We now have a central collection point for procedures, audit support material, and process documentation.

Cons

We are in the process of integrating our prior multi-software systems into this single platform. It does take work to get it all organized and functional. It's only as good as the data you put into it and (depending on the size of your company) you really need to have a dedicated administrator that oversees it and standardizes the information you are loading into the system.

Madison
Overall rating
  • Industry: Food Production
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Eat, sleep, breathe SF360

Reviewed on 2022/07/08

I really appreciate this program and the ability to keep everything electronic- and the support we...

I really appreciate this program and the ability to keep everything electronic- and the support we have received when we have issues.

Pros

It is easy for me to use- I am very familiar with it at this point and I am able to get my teams trained on it quickly. It keeps me and the team organised.

Cons

There are some aspects that are a little "clunky" - not very customisable or less user friendly.

Alternatives Considered

SafetyChain and Fusion Operations

Reasons for Switching to Safefood 360°

We actually use both SF360 and Prodsmart- they incldued the majority of the features we were looking for.
dean
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

maintenance part of the program is very lacking need a more precise method and how to

Reviewed on 2022/07/11

would not recommend

would not recommend

Pros

i like the monitoring aspect of the program

Cons

the fact the password every so often is such a pain need to be revised

Response from Safefood 360°

Dear Dean,

Thank you for your feedback. The 90 day Password Reset requirement is customizable. The Site Administrator can decide whether to enable this feature or not. If you have any concerns, you may discuss with your quality assure department per your request.

If you ever have any questions on password resets, or indeed anything else relating to the Safefood 360 software, our customer support team is on hand to answer these. You just need to click the 'Help' button when you are logged into the system. We are always here for help.

We also have a helpful user guide accessible here: https://guide.safefood360.com/

With kind regards,
Safefood360° team

Robert
Overall rating
  • Industry: Fishery
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Review Robert de Boer - Hofseth International

Reviewed on 2022/07/08

In general our experience is that we really like to work with the system and are very satisfied.

In general our experience is that we really like to work with the system and are very satisfied.

Pros

The software program really helped to make our overall quality management system a more living aspect in the daily work. It helped to make processes more effective and efficient. We get good feedback from production workers or other employees on the floor that use the system and they are very happy to no longer fill out so much papers. During audits, the software system also makes sure questions of auditors are quickly answered as evidence is ready available in a few clicks. Also, the system came in very handy during the Covid period as a lot could be followed up in the system by working from home. Overall we are satisfied.

Cons

Some aspects are a bit rigid, and it would be very feasible to have more flexibility into making schedules or monitoring programs. There are several 'paper based' forms that could not be digitalized because the monitoring programs would get to large and complex. Also, some features of the system like the specification module or offline modus seems to take a very long time to develop.

Nina
Overall rating
  • Industry: Food Production
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly Recommend

Reviewed on 2022/07/05

We have gone through 3 BRC audits and this software program is CRITICAL to our operation and easy...

We have gone through 3 BRC audits and this software program is CRITICAL to our operation and easy of audits. The auditors are impressed with the complexity of our system and the we have not had any issues to date outside of the outages that they warn in advance.

Pros

The product is easy to use and allows you to set a schedule for review of each item that is critical. Documentation control is huge in BRC and this system manages it seamlessly.

Cons

Our growers struggle on how to manage their paperwork for the supplier portal side. There are a lot of background programs that you have to become acquainted with in terms of adding anything outside of the original setup.

Brenda
Overall rating
  • Industry: Food Production
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

SafeFood 360 in a Food Production Environment

Reviewed on 2022/07/05

This program has really helped reduce the amount of paper records needed to almost nothing. Almost...

This program has really helped reduce the amount of paper records needed to almost nothing. Almost all audit needs are found in one place. Organization is very well done and the search feature is amazing.

Pros

The set-up was intensive but the team working with us was nothing short of amazing. training was thorough and the option for asking questions and adding more intensive training was always open.

Cons

It would be much better if some features found in commonly used programs like Excel and Word would be available in Safefood 360 (fill down, fill across, go back one page)

Orlando
Overall rating
  • Industry: Food Production
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

User Friendly

Reviewed on 2022/07/07

My experience with Safefood 360 has been nothing but superb. From how fast and responsive the IT...

My experience with Safefood 360 has been nothing but superb. From how fast and responsive the IT support are to how user friendly this software is. I would recommend this program to any colleague or friend that is in the food production. 10/10 for me.

Pros

Its very user friendly, and keeps every important data. I especially like the Safefood360 program that reminds me of certain audits I need to do in particular months. This is my first time using Safefood360 and I couldn't imagine using any other system.

Cons

How long the process took to fix an issue. Tech support were amazing and reinsuring me that the problem will be fixed but it took over 2 weeks to fix the little bug issue they had. Other than that software worked fine after it was fixed

Lewis
Overall rating
  • Industry: Food & Beverages
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Long Time User

Reviewed on 2022/07/08

We have been with SF360 since 2014 and even went to the 1st annual Safefood 360 Conference in New...

We have been with SF360 since 2014 and even went to the 1st annual Safefood 360 Conference in New Orleans. My experience has been 90% positive.

Pros

The ability to customize most modules but specifically the supplier approval program.

Cons

Customization of the modules can be difficult and time consuming. The custom reporting is a bit buggy at times. Some information can skew the statistics and trends. For instance, in the complaint module there is a spot to put the "Company" and in that slot you can put our company, the customer or the supplier. For a distribution company like ours that deal with customer, supplier and other complaints, there should be separate lines for that information so it can be tracked and trended properly.

Response from Safefood 360°

Dear Lewis,
Thank you for your feedback and being our loyal customer since 2014. Our deiciated support team would like to guide you on the modules set up. You can contact any time using the Help button when you are using the solution.

We also have a helpful user guide accessible here: https://guide.safefood360.com/

With kind regards,
Safefood360° team

Kyle
Overall rating
  • Industry: Food Production
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

SafeFood 360 at The Birkett Mills

Reviewed on 2022/07/05

We consider SF360 an essential piece of software for us. We have recommended it to other users....

We consider SF360 an essential piece of software for us. We have recommended it to other users. Auditors / customers are always impressed by the product.

Pros

The best features for us is the calendar-ing ability. We can schedule reviews & audits to track our progress towards our goals. We also utilize the non-conformance / corrective action piece a lot!

Cons

We are a small user so there are features we don't utilize. That's not SF360's fault! But sometimes the options are built towards bigger operations & don't work for a company our size.

Melinda
Overall rating
  • Industry: Food Production
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great time saver

Reviewed on 2022/07/08

Overall very good experience.

Overall very good experience.

Pros

being able to move many paper and manual spreadsheet/databases into SF360 has improved workflow and reduced a large amount of duplicate and unnecessary work.

Cons

Modules that were in development were one of the deciding factors in choosing this platform over others, those modules still have not been completed.

Gary
Overall rating
  • Industry: Food Production
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

assessment of system

Reviewed on 2022/07/08

Good, it is a very good tool for managing my needs

Good, it is a very good tool for managing my needs

Pros

The tracking and tracing of process, the management of version controls and communication process

Cons

distribution to others outside of safefood. so if they aren't set up you cant notify changes. frustration with generating some reports to understand my actions

Response from Safefood 360°

Dear Gary,
Thank you for your feedback.
Our dedicated support team would like to help you on the set up difficulties. You can contact any time using the Help button.

We also have a helpful user guide accessible here: https://guide.safefood360.com/

Kind regards,
Safefood 360° team

Kathy
Overall rating
  • Industry: Food Production
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

SF Review

Reviewed on 2022/07/07

Helps with audits. Helps with time management

Helps with audits. Helps with time management

Pros

I like the auditing functions with SF especially during customer audits.

Cons

- I am usually working on more than one screen during my work day - if I move out of SF and didn't save what I was working on - it is gone when I come back
- searching takes too long
- accuracy of searching is not good

Katja
Overall rating
  • Industry: Food Production
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

supplier management module user

Reviewed on 2022/07/08

great tool but could be better

great tool but could be better

Pros

it is a one stop shop for all data that we use exclusively for supplier management and approval

Cons

The fact that some data within the questionnaires are not searchable. I would live to be able to have a grid of suppliers that answers yes to a certain question or have a certain key word in the answers. Also have had issues that the suppliers can remove data and documents that are not in the document controlled list but are part of assessments that is attached prior to submitting . Once attached it should not be removeable. it should be locked in

Zerika
Overall rating
  • Industry: Dairy
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

McCarty Safefood 360

Reviewed on 2022/07/07

I've only used the software for the last year and a half. The functionality is good and the...

I've only used the software for the last year and a half. The functionality is good and the maintenance of documents is amazing.

Pros

The tabs and dashboard. Very easy to maneuver through and dashboard keeps me up to date with documents that I need to complete.

Cons

That there isn't an automated feature for annual paperwork that needs to be completed by customers.

Anxin
Overall rating
  • Industry: Biotechnology
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Generally i like safefood 360

Reviewed on 2022/07/08

Pros

i like the in-time upgrading of the requirement of food safety and quality system which can keep us in compliance

Cons

Not all module are used in our site which we can make more usage of most modules

Virginia
Overall rating
  • Industry: Food Production
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Wonderful Program with Easy Use

Reviewed on 2022/07/08

Pros

The storage of information and search capabilities within the system are very important for our business. The ease of use makes training new employees a breeze.

Cons

Some features do not have all of the capabilities needed in our industry, but the positives outweigh the negatives.

Hanna
Overall rating
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Food Safety Manager

Reviewed on 2022/07/05

Pros

The ease of showing auditors where everything is logged, no paper copies, all digital

Cons

Risk is still a bit confusing to me, just need to rewatch the tutorials. But I love SafeFood360 from a document control and management side!

Sage
Overall rating
  • Industry: Consumer Goods
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Overall Great Program

Reviewed on 2022/07/07

Pros

I really like the program for daily record keeping and being able to house all our documents in one place. The records are quickly accessible during an audit or from my phone which is great

Cons

Program can be slow frequently with long load times. Also would like formula functionality and some more options to customize records in some of the modules such as how monitoring is very open

Mike
Overall rating
  • Industry: Food Production
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Safefood 360 - Great tool for FSQA Management

Reviewed on 2022/07/08

Safefood 360 has helped turn our FSQA Program from meeting expectations to exceeding expectations...

Safefood 360 has helped turn our FSQA Program from meeting expectations to exceeding expectations and leading the pack.

Pros

The system is extremely user friendly. In addition, modules can be customized to each facility or industry.

Cons

I would like to see more new options being rolled out more frequently.

Jen
Overall rating
  • Industry: Food Production
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Ford Gum Review

Reviewed on 2022/07/07

good for organizing and keeping track of time sensitive documents.

good for organizing and keeping track of time sensitive documents.

Pros

keeps my documents organized and time sensitive material alerts help me keep track of expiration dates.

Cons

supplier control program is too time consuming to use.

Michelle
Overall rating
  • Industry: Food Production
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Ease of use

Reviewed on 2022/07/06

Positive, much better than working through emails and pdf documents.

Positive, much better than working through emails and pdf documents.

Pros

I like the fact you do not need to be great with a pc to complete the assessments on the system. I find it clear and easy to find materials, suppliers and documentation.

Cons

I would really like to be able to copy assessments, and to be able to send out the previous assessment for the suppliers to update. Rather than a blank one each time.
It's time consuming for no reason.

kamalpreet
Overall rating
  • Industry: Food Production
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

good

Reviewed on 2022/07/11

good

good

Pros

easy access, everything find quickly
easy to get things

Cons

everything is fine, sometimes pictures have to upload and download 1 by 1

Fabrice
Overall rating
  • Industry: Biotechnology
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Safefood for biotech

Reviewed on 2022/07/05

It does the job we need to do, but might be not the most efficient system (time-wise) on the market

It does the job we need to do, but might be not the most efficient system (time-wise) on the market

Pros

The deviations traceability allows to do what we need to do.

Cons

Both management of changes and deviations are quite heavy and not so flexible, could be much more fluid.
It is also a stand-alone system not connected to other systems internally, so also a point of improvement there

lindsay
Overall rating
  • Industry: Food & Beverages
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

review of SF360

Reviewed on 2022/07/06

Pros

The auditing module has been met with a lot of positivity, removing a huge amount of paper based work

Having everything in a centralised system that can be pulled quickly

The traceability with time stamps

Cons

We can't use the Food Safety plan Module as it is not built in a way that we can utilise
A lot of clicking
Numerous modules the team were told would be flexible for what we required and then when we were given our training it wasn't as flexible as we were initially told - we have had to have work arounds for a few modules

When typing if you press the scroll button on the mouse it wipes out all your sentence - please could this be removed, it has happened numerous times to different people and causes a lot of frustration

Spell check is Americanised, on self service tool the dates are also american date system

Toribio
Overall rating
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Safefood Info

Reviewed on 2022/07/07

Areas are monitored and continued cleaning and maintaining a clean environment.

Areas are monitored and continued cleaning and maintaining a clean environment.

Pros

Software is easy to use not too complicated.

Cons

Needs update information per facility. As things change responsibilities need to be changed and kept up with.