Steam-connect Reviews
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9 Reviews
- Industry: Human Resources
- Company size: 2–10 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
A good option for contact centers
Reviewed on 2021/06/01
I had the opportunity to learn about this tool through a client who we consulted on digital...
I had the opportunity to learn about this tool through a client who we consulted on digital transformation, and I was surprised that he did not choose a more widely used software. I was surprised by the ease of implementation and ease of use, as well as the need for a small learning curve.
Pros
It is an application that fulfills what it promises, as a user and client advisor who acquired it, I can assure you that I was surprised by the ease of implementation, configuration, learning and use. It is simple and intuitive but has very powerful tools for managing customer contact.
Cons
It is a tool that, in my opinion, still lacks maturity, having a little more feedback from customers to adapt it more to their needs. Its ease of implementation and use also impact on a much lighter customization. I am not convinced about the method of payment per day of use.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Very handy contact center software
Reviewed on 2023/12/18
Pros
Very customizable, api connected, easy usage
Cons
Earlier this year some serious downtime of the telephony service. But lately no problems anymore
Response from Steam-connect
Thank you very much for your nice review!
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
A fabulous tool
Reviewed on 2024/07/01
Simple, functional and super dynamic, customizable, fair price and the api connection works like a...
Simple, functional and super dynamic, customizable, fair price and the api connection works like a charm
Pros
I like how many use cases there are for a single platfotm, almost like an all-in-one CRM and IT platform, but without the need of having several tools opened
Cons
The UI/UX is a bit dated, could definitely benefit from a complete overhaul when it comes to the landing page
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very cheap and Afforable
Reviewed on 2021/07/30
Pros
Good service, affordable and good support.
Cons
many things still can be improved but yet still its good
- Industry: Veterinary
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Steam by codelogic
Reviewed on 2021/11/23
Pros
A very impressive and highly functional product, this software is ideal for managing calls and communications
Cons
The software takes some getting used to, but with practice becomes very smooth.
- Industry: Financial Services
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Steam Connect EO
Reviewed on 2022/04/13
Sometimes I need to use the predictive dialer feature while making my calls. I can say that this is...
Sometimes I need to use the predictive dialer feature while making my calls. I can say that this is the feature that I like the most and most useful for me in this software.
Pros
I use and love the predictive dialer feature all the time. Makes my job easier
Cons
I don't like its interface very much. It is not much different from other software. They need to work a bit and offer a nicer interface
- Industry: Writing & Editing
- Company size: Self Employed
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
works great
Reviewed on 2022/12/13
I would recommend it without pause. simple and easy to use.
I would recommend it without pause. simple and easy to use.
Pros
it's easy to use and runs properly. no issues downloading or opening. makes me feel like I'm being taken care of. no problems using the program or any of its functions.
Cons
nothing has happened to make ME NOT LIKE IT
- Industry: Machinery
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great choice for telephony
Reviewed on 2022/07/04
I used Steam in a call center job I worked for previously, and I was impressed by the reps helpful...
I used Steam in a call center job I worked for previously, and I was impressed by the reps helpful and friendly attitude during installation. Upon using the software, I was amazed that it could perform so many tasks so easily. It handles call queues with excellent efficiency, and even allows for call recording under the right (and legal) circumstances. A definite recommend to businesses who need telephone services unavailable from their provider.
Pros
The wide range of options available to call center users is staggering. The helpfulness of the representatives that install the software is unprecedented, and other companies should consider taking note.
Cons
Sometimes the sheer number of options can be overwhelming, but with the helpful nature of customer support, this particular drawback becomes less of a problem.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fácil e demais.
Reviewed on 2022/01/14
Pros
Facilidade de usar, pode ser leigo que consegue usar da melhor forma, utilizando todos os recursos.
Cons
Até o momento nenhum contra sobre o aplicativo, estou satisfeito.
Response from Steam-connect
Hi,
You were reviewing Steam, not Steam-connect. This is a completely different product. Could you please remove your review?
