Waiver Electronic

4.5 (53)
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Waiver and digital signature solution

Overall rating

4.5 /5
(53)
Value for Money
4.5/5
Features
4.3/5
Ease of Use
4.5/5
Customer Support
4.5/5

92%
recommended this app
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53 Reviews

Joshua
Joshua
Overall rating
  • Industry: Sporting Goods
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Waivers online

Reviewed on 2018/11/27

Very happy.

Very happy.

Pros

We use this for our liability waiver for our range. It has made life so much easier to be able to track and store the waivers electronically.

Cons

I wish there was a module to link the info to QuickBooks POS vs 18. We just have to manually load the data weekly, not much of a problem.

Response from Electronic Works

Thank you so much for your review! We will keep working hard to improve our service

Kristine
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Most basic, functional waiver platform

Reviewed on 2023/05/17

Overall experience had been good with no problems, but definitely leaves room on the table for...

Overall experience had been good with no problems, but definitely leaves room on the table for improvement

Pros

Biggest feature is that this waiver platform integrates into square. Customer facing kiosk is super easy to use and implement. Uploading and new document for accepting signatures is very easy.

Cons

This is the most basic waiver signing platform available. It’s gets the job done and does exactly what it’s suppose to do, but it is lacking in bells and whistles, customizable branding, and changes or new document uploads are not instant (must wait for customer support to implement - but they are quick!)

Alternatives Considered

WaiverSign
Venusja
Overall rating
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

meh

Reviewed on 2018/12/27

Still not sure because we haven't had a chance to use it with clients. Wanted to have everything...

Still not sure because we haven't had a chance to use it with clients. Wanted to have everything updated before December (which is our busiest month) but couldn't because of customer service issues. So everything got delayed and we are already paying for a service we don't know if we like. The delay made us go over our free trial, so hopefully they will help us better in the near future and we won't have to cancel the subscription.

Pros

Having all of our consent forms online. The fact that they can be saved forever and easy to find returning clients

Cons

Uploading waivers is a pain. Have to contact customer service a lot. Still trying to upload all of our waivers correctly, way over a month after signing up. Still haven't been able to use it with clients because all parts to fill out are required...even tho they are not to us. Sometimes you need the option of N/A or it doesn't apply for all clients, so when you realize you have to send back and have it updated. And that might take days...or longer

William
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good but.

Reviewed on 2018/12/04

At my VR arcade, every customer would need a waiver signed to play. WaiverElectronic's format is...

At my VR arcade, every customer would need a waiver signed to play. WaiverElectronic's format is straightforward and easy to use so it helps our process a lot.

Pros

The fact that we can customize the waiver to our likings and have 1 wavier set up to both accommodate single adult signer or adult signing for minors at the same time.

I fairly enjoy the "Set Today" button but customers seem to not notice it. If there's a way to have the waiver to be default to Today's Date and allow customer to edit it otherwise should they wish to, it may be nice.

Cons

The fact that we aren't able to separate minor's first and last names in the app. It defeats the purpose of using the app, which we used to prefer. Now we use the browser version of waiver and it gets laggy at times.

Personally, I think the "Click to Sign" box is very self explanatory, but I'm putting this comment here because many signers seem to not understand that still. They'll put their finger in the box and start signing, which seems to make sense as well? So if there's anyway to clarify that language (more than it always does) to help, that may be helpful. Something like "Click for Signature Box" or something.

Response from Electronic Works

Dear Customer,
Thank you for your review. The newest version of app supports the separate first and last names for minors. Please update your app to the newest version. Feel free to contact us if you have any questions.
Andy Lee

Verified Reviewer
Overall rating
  • Industry: Consumer Electronics
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Good software, except very hard to search

Reviewed on 2018/11/28

More or less a good experience. GUI could be improved.

More or less a good experience. GUI could be improved.

Pros

I was able to customize it the way I wanted.

Cons

Not easily searchable across devices. There is not one place I can see all of my waivers quickly as far as I can tell. Also, age limit is glitchy. SHould be able to sign waiver for ages 5 and up, but sometimes cuts people off even if child is above 5.

Response from Electronic Works

Thank you for your suggestion. We will work hard to improve it.

Dallas
Dallas
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Value

Reviewed on 2018/11/28

It's great and they are very helpful

It's great and they are very helpful

Pros

I like the lower cost of htis service compared to others. I also submitted a request for a change and they made it happen in only a couple days!

Cons

It was not as convnient for finding minor's names, but they fixed it!

Michelle
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product!

Reviewed on 2018/11/27

It’s nice to have everything electronic and easily accessible.

It’s nice to have everything electronic and easily accessible.

Pros

I really like how we were able to costum make it to fit our needs. I also love how it’s electronic and I can send the link to anyone, anywhere and it can be completed.

Cons

We’ve had a few problems when updates were made. We emailed about our concerns. The response time was relatively quick. Our concerns were addressed and fixed within a timely manner.
You have to have exact spelling when searching for names. Sometimes our clients misspell. It would be nice to have it bring up a few more options (names close to the spelling that was input).

Response from Electronic Works

Thank you for your suggestion. We will work hard to improve it.

Paulla
Paulla
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Simple to use!

Reviewed on 2018/12/04

Fantastic experience!

Fantastic experience!

Pros

I love the ability to customize the templates to my business’ specific needs.

Cons

The simplicity gets lost at times while trying to figure out where forms get saved.

Verified Reviewer
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Waiver electronic has been very responsive to all my needs

Reviewed on 2018/11/27

Excellent customer service

Excellent customer service

Pros

Its simplicity, flexible options and support response time

Cons

No major real cons that i have encountered

Chris
Chris
Overall rating
  • Industry: Events Services
  • Company size: 11–50 Employees
  • Used for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Problem solved!

Reviewed on 2019/01/04

Pros

Ease of use
Customization features
Ease of use by customers

Cons

Small learning curve
Interface a bit jumbled

Abby
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great, Affordable, Easy-customizable, Waivers!

Reviewed on 2018/11/27

WaiverElectronic has allowed me to eliminate 90% of our business's printing. We have saved money...

WaiverElectronic has allowed me to eliminate 90% of our business's printing. We have saved money and time with this app. It has also given me more options to have clients fill out forms at home and has helped ensure that minors have they parent/guardian fill out a waiver before coming in.

Pros

Here's what I love about Waiver Electronic:
- It's so easy and fast to create waivers
- It uploads right to Google Drive
- There are printable QR Codes that make it quick and easy for individuals in a large groups to fill out waivers
- You Can Create Unlimited Waivers and variations of the same waiver
- You can put them on your website or use an Ipad at the front desk

Cons

A couple of things I wish they would update:

1) I would like the ability to sort my waivers in the order I want displayed or at least be able to number them or alphabetize. Right now they show up in a random order so it's hard to direct clients to the correct forms

2) I would like the ability to have an "other" option on a multiple choice question and if "other" is selected, I would like the option to have a mandatory field that must be filled in if other is selected.

Response from Electronic Works

Thank you so much for your review! We will keep working hard to improve our service

Roxanne
Overall rating
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Solid Software

Reviewed on 2018/11/30

It is easy and helps my get all my required forms from clients and not have a bunch of papers...

It is easy and helps my get all my required forms from clients and not have a bunch of papers everywhere to keep track of!! It’s all on the app
It is easy to make forms also!

Pros

I love the ease of using the program and having the app on my iPad to have clients fill out the forms. I also like being able to access it on my phone when I’m not in my Salon. Clients think it’s super cool and easy to fill out as well.

Cons

I would like to be able to edit and create forms on the app not having to go on to the site to do it.
Also when I add notes to a client I don’t like that it pulls up other people nots at the top. It’s confusing for me. I want just their notes to pop up

Ian
Overall rating
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Superior to anything else i tried

Reviewed on 2018/11/27

Pros

The back-end user interface, with drag and drop, is such a pleasure to use. Someone with little to no coding knowledge can set up a really professional looking waiver with ease. The support provided is also really good, with rapid response to my emails.

Cons

A little restrictive in terms of its rigidity (A general problem with drag and drop)... but the support crew generally come up with a solution that does the job.

Robert
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Option!

Reviewed on 2018/12/02

Client love it and it is easy to use.

Client love it and it is easy to use.

Pros

I really like the ease of use and the great price point.

Cons

There wasn't anything that I would say is a con.

Mandie
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Easy setup/access

Reviewed on 2018/12/04

Overall, the product and helpful customer service has suited our business needs.

Overall, the product and helpful customer service has suited our business needs.

Pros

The ease of setting up the waiver and accessing them is great

Cons

There must have been an update that limits name searchability on existing waivers, because we have been having a hard time finding the right people within the system to renew their waiver.

Jenny
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Chosen over many others!

Reviewed on 2018/11/30

Excellent. It was easy to set-up, looks great, and offers a lot of options!

Excellent. It was easy to set-up, looks great, and offers a lot of options!

Pros

We went through many electronic waiver systems and selected WaiverElectronic because of it's functionality! We love that it has the option to renew a previously filled out waiver. Our splash page has never worked, despite having reached out to customer service, but we're still happy with the other all software.

Cons

Our splash page has not worked and customer service was not able to solve the problem.

Joshua
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for on the Beach Kayak Business

Reviewed on 2018/11/30

Pros

I run a small kayak business where I have customers sign a waiver before each trip. I love the offline functionality and the peace of mind that the google drive uploads bring. It makes it quick and easy on the beach and provides peace of mind that all the waivers are stored in the cloud.

Cons

I do not like the splash screen where it has me select the correct waiver below. I only have one waiver and wish that it would just automatically load to that one.

Kelsey
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Convenient way to store waivers

Reviewed on 2018/11/28

My business is operated at the beach, so I love the fact that I can access and store waivers...

My business is operated at the beach, so I love the fact that I can access and store waivers without needing wifi.

Pros

I like how simple this is to use, and especially love that I don't have to worry about storing thousands of pieces of paper. I use a iPad remotely and I am able to upload the signed waivers once I have wifi.

Cons

The app often freezes when I'm trying to upload the waivers that were signed and stored on my iPad.

Corey
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

WaiverElectronic is a simple, low cost tool that we use everyday.

Reviewed on 2018/12/04

We use WaiverElectronic along side paper waivers in the business to accommodate all guests...

We use WaiverElectronic along side paper waivers in the business to accommodate all guests preferences.

Pros

This software gives online bookings an opportunity to fill out waivers before they arrive and which is great for large groups.

Cons

WaiverElectronic had a google play store app but it doesn't update correctly on the Fire tablets we use. We have to re-download the app every once in a while to make it work correctly.

Garrett
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Easy for Startups

Reviewed on 2018/11/28

Pros

Very affordable and easy for a startup business on a shoe string budget.

Cons

Was not easy to transfer contact information collected and transfer into mail chimp or our booking software.

Response from Electronic Works

Thank you for your suggestion. We will work hard to improve it.

Carol
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Ease of use

Reviewed on 2018/12/04

I own an escape room and need a waiver signed before guests enter, I also use it to collect email...

I own an escape room and need a waiver signed before guests enter, I also use it to collect email addresses.

Pros

It's fairly easy to use /intuitive for customers once it's all set up.

Cons

It's not super clear how the content pieces will show to the end user when setting up. I've had to make a few revisions after seeing it from the customer's end which requires a bit of back and forth.

Michelle
Overall rating
  • Industry: Fine Art
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good electronic waiver. Great customer service

Reviewed on 2018/11/28

Overall it is a great product that helps eliminate paper waivers and keep all your waivers stored...

Overall it is a great product that helps eliminate paper waivers and keep all your waivers stored for you. I like their pricing model which is based on how many waivers you fill out per month.

Pros

The customer service was fantastic. If I didn't know how to do something they would answer quickly to help. When I had a request for a new feature they would bring it up at the next meeting and get back to me on when it could be added.

Cons

It is a little bit clunky to create the waivers and sometimes the app would freeze while trying to fill out a new waiver.

denise
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

simple

Reviewed on 2018/11/27

Pros

never has problems. totally customizable

Cons

it seems a little dated! i would maybe revisit the aspect with minor's signing waivers. it's a little weird.

Response from Electronic Works

Thank you for your suggestion. We will work hard to improve it.

Chris
Overall rating
  • Industry: Sports
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great system

Reviewed on 2018/12/01

Overall excellent experience. We use waiver electronic to run self service kiosks and print...

Overall excellent experience. We use waiver electronic to run self service kiosks and print tickets. Its simple, it works, its stable. Doesn't require knowledgeable staff to maintain.

Pros

Great system. With waiver electronic we were able to move our slow legal process from paper to self service kiosks and improve check out times by a huge increase in time.

Cons

Hardly a con but the website could provide more options and flexibility to customize additional features and better control the waiver app. New updates seem to be improving in time.

Nicholas
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good value

Reviewed on 2018/12/04

Easy company to work with and reasonably priced

Easy company to work with and reasonably priced

Pros

Offline capability, no internet at our building and that hasn't been a problem

Cons

Lack of flexibility on form to make it absolutely perfect to my needs