CivicRMS

4.4 (8)
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Law Enforcement Records Management System

Overall rating

4.4 /5
(8)
Value for Money
4.6/5
Features
4.4/5
Ease of Use
4/5
Customer Support
4.9/5

100%
recommended this app
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8 Reviews

Kenny
Overall rating
  • Industry: Law Enforcement
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great product

Reviewed on 2022/07/27

I have used several company and have found that CivicEye actually cares about my ability to use...

I have used several company and have found that CivicEye actually cares about my ability to use their product, and goes out of their way for me to be successful.

Pros

I love the price first, second I love the ease of use, tied with their customer service.

Cons

The system is made to be used a certain way but allows you to use it the wrong way as well. I wish areas where you are suppose to search instead of type would block you from typing and give you a reminder to use the search function. Make it more impossible for people to use the product incorrectly.

Response from CivicEye

Thank you Chief, for your time and feedback for CivicEye! We are proud to support you and your department.

Scott
Overall rating
  • Industry: Law Enforcement
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Affordable and functional

Reviewed on 2022/08/08

Our experience with CivicEye has been awesome. The Customer service experience has got to be the...

Our experience with CivicEye has been awesome. The Customer service experience has got to be the best I have ever experienced from a vendor.

Pros

CivicEye is one of the most affordable RMS. It is relatively easy to use and a new user can pick up on it relatively quickly. Storing case related documents, photos, and other attachments is a great feature.

Cons

CivicEye could flow a little smoother, for instance as a primarily US vendor, it certainly would make sense to find a way to have United States on the top of the list and searches could be a little easier, but the cons are few and far between and are absolutely outweighed by the pros.

Response from CivicEye

Thank you Chief for your review and feedback!

Dwayne
Overall rating
  • Industry: Law Enforcement
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Very sufficient product

Reviewed on 2022/08/01

very positive

very positive

Pros

ease of use and the migration of previous software's reports

Cons

not compatible with neighboring law enforcement

Response from CivicEye

Thank you Dwayne for your time to share your review and feedback! Proud to be your partner!

Clarke
Overall rating
  • Industry: Law Enforcement
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

CivicRMS Review

Reviewed on 2022/08/05

We recently began using the evidence component which has made our inventory much more stream line. ...

We recently began using the evidence component which has made our inventory much more stream line. Chain of Custody forms are automatically generated. CivicRMS is a great product which has infinite uses with the law enforcement profession.

Pros

I like that the program is windows based and categories are just a mouse click away. Once you learn how to navigate through it, you find it gets easier and easier.

Cons

Not user friendly to start but once you get the system down, it's more than satisfactory.

Response from CivicEye

Thank you Sheriff for your review! We're proud to support you and look forward to a continued partnership.

Joseph
Overall rating
  • Industry: Law Enforcement
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Review

Reviewed on 2022/08/01

There have been some growing pains, and some features are not working or have not been added yet....

There have been some growing pains, and some features are not working or have not been added yet. Our old system had the feature that I wanted but they were difficult use. The new system is lacking several of those features, but the support is by far better.

Pros

Web based, and the master name is very easy to use

Cons

Staff maintenance could be better. I would like to be able to see dates of employment, promotions, productivity etc. Year end reports are very important, and required in some cases. I would like to also see an inventory control module at some point. Vehicles, weapons, ammunition, uniforms etc.

Response from CivicEye

Thank you, Captain, for sharing your feedback!

Howard
Overall rating
  • Industry: Law Enforcement
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Civic Eye

Reviewed on 2022/08/04

Great this far.

Great this far.

Pros

Ease of use, excellent customer service when needed!

Cons

Officer has to locate report and assign vs opening system and having report already assigned to the officer. Discusses this with Civic Eye and they were very receptive to idea. Great feedback with company

Response from CivicEye

Thank you for sharing your feedback and leaving a review, Lieutenant. We're continuing to make improvements and ease our customer's workloads. More to come!

Baron
Overall rating
  • Industry: Law Enforcement
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Civiceye review

Reviewed on 2022/08/04

Overall has been a good change from the reporting system that we were using

Overall has been a good change from the reporting system that we were using

Pros

You can partner with other departments to keep up with people in other communities that commit crimes

Cons

Took a while for officers to get use to it

Response from CivicEye

Thank you Chief for your review! We're proud to support you and look forward to a continued partnership.

Christopher
Overall rating
  • Industry: Law Enforcement
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product great price

Reviewed on 2022/08/08

Pros

Ease of use and adaptability make this a great product.

Cons

I don't have any issues with the software.

Response from CivicEye

Detective, Thank you for your time and attention to leave this review for us! Proud to be a partner and continue to serve you!