HotelRunner Reviews

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32 Reviews

- Industry: Leisure, Travel & Tourism
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good value for m but still much to do
Reviewed on 2018/12/03
Pros
As Im using this program almost 2 years, I can say that for small accommodations like it is GH Pasha***, can be more then sutisfied.
We could connect with almost every OTAs that we need and very simple program to use. Maybe some video of how to use would be great
Cons
There are some features that need to be finished and improved like types of discount that do not work properly, oldfashioned web site templates and some features connected with it like sharing on social networks discount does not work or some link that will lead on Book NOW point.
Also up to my opinion is deffenetly metter that HR will suggest you the best OTAs for your business as well as some other features that will lead to better sutisfying customer needs and you have them a lot ;)... just let them know better.
Response from HotelRunner
Thank you Admir for your kind words and recommendation! We are working on a introduction video which will show you the best and easiest way to use HotelRunner.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
User friendly & strongly recommended
Reviewed on 2021/03/13
when HR has been installed (aug 2020) our hotel was closed due to pandemic. we are reopened on 08th...
when HR has been installed (aug 2020) our hotel was closed due to pandemic. we are reopened on 08th of march 2021 so we are quite new. we will have more chance to test the program in near future.
Pros
very easy to use, quite enough features for a hotel, succesful and quick support
Cons
support desk or call center should be 7/24 reachable
Alternatives Considered
Vertical BookingReasons for Choosing HotelRunner
cost issuesReasons for Switching to HotelRunner
reasonable aggreement, easy set up, user friendly programmeResponse from HotelRunner
Thank you Guvenc for your positive review! Its nice to hear you had a smooth setup and that you had a positive experience with our support team. We always thrive to resolve any concerns as soon as possible.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Avoid at all costs. No customer Service. It will keep overbook your property.
Reviewed on 2022/10/03
I paid the bought the HotelRunner Channel Manager for 2 years. I was duped in by over 50% discount...
I paid the bought the HotelRunner Channel Manager for 2 years. I was duped in by over 50% discount offered by them. Now I regret that I should have never gone for it. We have repeatedly over booked by Channel Manager, contacted them on all the occasion. We received reply but after 24 to 48 hours latter. They do not have customer service. You can only contact them though Email only. No online chat, no phone number to call only through email. I requested them several occasions to have an online session to explain how we keep the updated inventory but no chance. I even told them that if they do not arrange an online session, I will have no option but to leave them....and you know what- no reply. At last I have no option but to leave them negative feedback here and leave them at half of the contract and I am going for somebody else. I have contacted the guy called [SENSITIVE CONTENT] at Hotelunner, and always received a standard reply.
Avoid them at all costs if you can.
Pros
nothing at all...I bought it for 2 years and now leaving them after using them for a year. Happy to leave my one year subscription to them....
Cons
i bought it for 2 years and now leaving them after using them 1 year. They would not refund my money....
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User Friendly Channel Manager & A Modern Reservation Module
Reviewed on 2023/04/24
Pros
It has a modernized and easy-to-use interface. With fast and accurate updates, we can send our prices to all agencies from a single page with just just one click. Thanks to the mobile application, it is very convenient that we can update our availability even when we are out of the hotel. The reservation module they have placed on our website has a very elegant design and is placed free of charge without any extra commission.
Cons
Some functions in property management system should be improved. But whenever we give our feedbacks, they make new upgrades and add some new functions in an acceptable time.
Response from HotelRunner
Hi there,
Thank you for your heartfelt review and valuable feedback on the HotelRunner Experience. We take great pride in being responsive partners with HotelRunner.
Your experience with us is sincerely important. We appreciate you taking the time to share openly how we can strengthen our partnership and better serve you. Please know that your words have struck a chord with our team.
We are fully committed to enhancing the HotelRunner Experience and partnership in response to your concerns. There is nothing more valuable than honest insight from partners like you. We aim to provide the best by constantly learning and improving.
You have our commitment to making things right and getting better every day - with your help and voice guiding the way. Thank you again for your candor, support, and continued partnership. We look forward to speaking with you soon.
Best,
The HotelRunner Team

- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very easy to use. Connects us to world
Reviewed on 2018/12/03
Pros
As dundar thermal we have been using Hotelrunner for last 5 years.
It is very easy to update availability.
Support team is very helpful and always answering our requests promptly.
It is a great pleasure to work with them
Cons
easy and fast to update availability at all the sites.
Response from HotelRunner
Thank you Erdem, we are glad to be working with Dundar Thermal for the past 5 years also!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Nobody can help you if you live on the East Coast.
Reviewed on 2022/02/08
Poor, terrible, you have to guess how everything works and when you have an issue nobody respond...
Poor, terrible, you have to guess how everything works and when you have an issue nobody respond because they are in other time zone.
Pros
I thought was good but its a nightmare to get some one to help you
Cons
customer service is bad is almost impossible to find somebody to help you and when they do they just send a link and you have to be on you own!
Response from HotelRunner
Hi Natalia,
Customer support is something we pride ourselves on and are very upset to hear about your experience.
Our Loyalty Manager, Esra wanted to personally reach out to you about this situation, but there was not enough information provided. If there is anyway you can get back to our request with additional information, that would be great. We would love to see where things may have went wrong and how we can make things right again.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
quick support, fast synchronization.
Reviewed on 2019/11/01
powerful booking engine, quick updates , smooth interface. quick and successful updates for room...
powerful booking engine, quick updates , smooth interface. quick and successful updates for room availability and pricing
Pros
I am able to connect to all my channels, plus other useful features for our hotel
Cons
every things are okey. Maybe, you can develop front end.
Response from HotelRunner
Thank you Asim for taking the time to leave a review. We are happy to hear that you have been able to connect to all your channels and are enjoying are other features!
- Industry: Human Resources
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Really Simple and Smart
Reviewed on 2021/03/22
in generally very useful and understandable
in generally very useful and understandable
Pros
It's very easy to use and i can do all my needs
Cons
speed problems from time to time, occasional freezes on the site
Response from HotelRunner
Thank you Murat! We are happy to hear that you find our system easy to use and are that you are enjoying the tools and features we provide.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Strongly recommended
Reviewed on 2019/03/11
Above all, as every successful business, best thing with Hotelrunner is, people. Caring, focused...
Above all, as every successful business, best thing with Hotelrunner is, people. Caring, focused and intelligent employees they have! Special thanks to the support team for their endless support!
Pros
Hotelrunner is a comprehensive, up to date and user friendly tool, supported by a caring team of customer representatives. As a small hotel manager it is reassuring to feel the collaboration of Hotelrunner all the time.
Cons
It can sometimes be puzzling to navigate between different pages and some options can be a little bit hard to getting used to.
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
A Hotel Runner With May Figures
Reviewed on 2018/04/09
Hotel management software
Hotel management software
Pros
HotelRunner has many great figures such as channel managers, payment integration and many more integrations.
Cons
For a new customer, it is difficult to get a full estimation of the total price for signing up with HotelRunner. The price structure is based on modules which you can buy.
Response from HotelRunner
Thanks for sharing your experience and feedback. We're pleased to know that you are enjoying the benefits of HotelRunner.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome Support
Reviewed on 2019/03/11
They have really helped us sell our rooms with the Turkish channels that are free to us in their...
They have really helped us sell our rooms with the Turkish channels that are free to us in their system.
Pros
I love their support chat system which is so easy in English (I am based in Turkey, so that is a wonderful plus). I love the fact that linkage to the channels is fast and under my control. I also love their app which allows me to update availability at any time.
Cons
I wish there was a page where I could see availiability for all rooms over the month.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great!
Reviewed on 2019/03/11
Pros
Super fast, easy, simple, practical, easy to understand system, customer support is great, especially Buse, she has been great!
Cons
I think everything is enough.
Response from HotelRunner
Hi Gokhan,
We are glad you found our system easy to use,and had a great experience with our customer support!
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
a complete waste of time
Reviewed on 2017/05/16
Pros
nothing, this did not do anything that is advertised, or that they specifically told me that they could do
Cons
Hotel runner has been a HUGE waste of time for me.
I asked if I could just manage availability and you said yes (below)
You can choose to manage your availabilities only via HotelRunner, all you need to do is select accordingly during OTA integration. But also we can adjust to each channel the rates you are sending accordingly as well.
But then that wouldn't work
My minimum nights stay from wix did not transfer, and because of that we have received a number of reservations for less than our minimum night stay.
The support has been very slow or nonexistent, which I expressed concern about (given the time difference).
I tried to ask all of the questions I could (issues I had in the past) and basically, I spent a week trying to set this up, waiting for support, reblocking and changing reservations for nothing.
Response from HotelRunner
Hi Randy,
If you could please contact me directly at [email protected], I would like to speak with you and get everything figured out.
- Industry: Computer Networking
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Thanks HotelRunner
Reviewed on 2019/11/01
Pros
quick and successful updates for room availability and pricing
Cons
HotelRunner best channel manager. Everything is perfect
Response from HotelRunner
Thank you Ebru! We are glad to hear about your positive experience with HotelRunner.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent
Reviewed on 2019/03/22
Its easy and comfortable to use it.Highly recommend because of representative.Thanks for all...
Its easy and comfortable to use it.Highly recommend because of representative.Thanks for all support and help.
Pros
ıt's Integrated with lots of online channel
Cons
It Sometimes doesnt effect quickly but not always
Response from HotelRunner
Thank you Ali! We are very happy to hear that you find our system helpful and easy to use!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best!!
Reviewed on 2019/03/16
The company makes you feel safe. You can focus on your work with peace of mind. Any problems...
The company makes you feel safe. You can focus on your work with peace of mind. Any problems instantly help immediately.
All employees professional and helpfull especially Ms. Buse.
Pros
Easy to use, easlly to access, easy interface.
Cons
Everthing is perfect. I can easliy find everything.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One of the best
Reviewed on 2018/12/09
saving us time on sending prices/avalibility more than 20 OTAs
saving us time on sending prices/avalibility more than 20 OTAs
Pros
ease of integration of OTAs. reservation motor embeded to our own website.
Cons
sending bulk prices to OTAs as bulk, some of the avalibity menus
Response from HotelRunner
Thanks Gokhan, it's always our pleasure to be able to connect our customers with their desired OTAs and more!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Very usefull application
Reviewed on 2018/12/03
I have been use hotelrunner to run my small property and it is very usefull.
I have been use hotelrunner to run my small property and it is very usefull.
Pros
Easy to use and i can manage my property in one touch
Cons
Customer service, difficult to contact and some of them do not understand the product.
Response from HotelRunner
We are glad you found our system is easy to use and is working for you.
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy Control of Reservation Inventory
Reviewed on 2019/10/19
Very helpful.
Very helpful.
Pros
Easy control of reservation inventory with specific details.
Cons
Setting up the reservation price can be improved.
Response from HotelRunner
Thanks Ahmet! It's always nice to hear hotelier's finding our system user-friendly and easy to use.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Advised..
Reviewed on 2018/12/09
Saving us a lot of time on managing more than 20 OTAs.
Saving us a lot of time on managing more than 20 OTAs.
Pros
easy to connect OTAs to channel manager, and easy manage daily bookings.
Cons
sending price and avalibity as bulk to all OTAs
Response from HotelRunner
Thanks Senol, we are happy you are now connected with over 20 OTAs!
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
professional service
Reviewed on 2021/03/27
Pros
Ease of Use
technical support is fast and sufficient
Cons
There may be a delay in solutions sometimes
Response from HotelRunner
Thank you Green Garden Resort for your review! We are happy you enjoy our system and find it easy to use.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
the worst customer support team ever
Reviewed on 2018/10/23
Pros
is quite easy to use and at a good price however in time you realise how many bugs has the system and regret the choice
Cons
the attitude of the customer support team - no knowledge, no reaction, no care
Response from HotelRunner
Hi Buceatchi,
Please email me at [email protected].
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Terrible Customer Service
Reviewed on 2021/03/01
Pros
It's easy to use - initially. It also ties in to Wix, who I use to manage my website.
Cons
Customer support is in Europe and almost non-existent. When they do respond, they are of little to no help. They do not tie well into booking.com, even though they claim to. Almost no benefit in using them.
Response from HotelRunner
Hi Stephen,
Have you tried using our software directly, instead of through a third-party website?
Any issues that may come up are resolved very prompty with our customer support.
Our team is ready to assist you if you ever decide to do so.
You can always reach out to me at [email protected].
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Kings n'Queens hostel
Reviewed on 2018/12/03
Good for chanel manager bad iff you need more work
Good for chanel manager bad iff you need more work
Pros
Chanel manager good for use for booking date
Cons
Mode off use off data and mode off payment
Response from HotelRunner
Hi Berislav, we are happy that you are enjoying our channel manager, and if desired we can connect you to more OTAs !
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very Good product
Reviewed on 2018/12/03
Need to add SSL to website
Need to add SSL to website
Pros
This is what We need, We found it is very useful product
Cons
Channel Manager is very easily to use and setup
Response from HotelRunner
Thank you Edward, great to hear you are having such a positive experience with HotelRunner.