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Tiflux Reviews

Tiflux

4.9 (15)
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System for the management of ticket flows and attendance

Overall rating

4.9 /5
(15)
Value for Money
4.8/5
Features
4.8/5
Ease of Use
4.7/5
Customer Support
5/5
100%
recommended this app
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15 Reviews

Diego
Diego
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My experience with TIFLUX

Reviewed on 2020/03/10

I love the Tiflux.
Before then our company was a mess internally, with like a hundred different...

I love the Tiflux.
Before then our company was a mess internally, with like a hundred different Trellos to sync all departments in the todos. Now we organize all our jobs between areas in a single software, with different SLA's and different fields for each kind of support that we need to do.

Pros

I loved the way it distributes the job between our internal teams and that we can have all the different teams solving all jobs in a single ticket software.

Cons

We are using it internally being customer and provider in the system.
It works very well, but, for sure, there are some improvements considering this specific use-case.

Alternatives Considered

Zendesk Suite

Reasons for Choosing Tiflux

Because we needed to have SLA's, repports and control in the support we do with all our teams.

Switched From

Trello

Reasons for Switching to Tiflux

Because they are a new company with startup soul and mindset, where we can talk to them and get help easily, even asking for some improvement when its really important to the product.

Response from Tiflux

Diego, we are grateful as regards these words and we are delighted to know that TiFlux is helping ASaaS to have outstanding results. We are standing by you for whatever you need, whether for KPIs and also extraordinary results!

Jonas
Overall rating
  • Industry: Utilities
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent tool

Reviewed on 2020/03/10

Since we implemented TIFLUX in our technical support department, we have been able to control our...

Since we implemented TIFLUX in our technical support department, we have been able to control our tickets more productively.
In addition, we are recording data that we never kept.
Today we have a much better view of our customers and information that generates incredible reports.

Pros

- Possibility of customization
- integrations
- remote access
- ease of locating tickets
- Specialized and capable technical support

Cons

- some settings are a little complicated
- The interface is not so friendly but it is complete.
- Email settings require special care

Alternatives Considered

Zendesk Suite

Reasons for Choosing Tiflux

Previous tool support was too time consuming. We opted for a partner who spoke our language and served us more quickly.

Switched From

Freshdesk

Reasons for Switching to Tiflux

For the same reason that we switched other ticketing systems. We gave preference to a tool that spoke our language natively and gave us a more direct support.

Response from Tiflux

Jonas, we are grateful as regards these words and we are delighted to know that TiFlux is helping ELG to have outstanding results. We are standing by you for whatever you need, whether for KPIs and also extraordinary results!

Rafael
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

TI Flux

Reviewed on 2020/03/10

Pros

Ti Flux has a very easy and intuitive usability. The team's support is very fast. The product facilitates the management of tickets.

Cons

some reports could be more advanced for service providers that they need to use to bill their customers.

Response from Tiflux

Rafael, we're very grateful for your feedback and partnership. We're working to launch new reports to help you, in order to optimize and improve your daily routine :)

Fabiano
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

TIFLUX is the best app for IT companies and customer service

Reviewed on 2020/03/03

217/5000
It helped us a lot to understand our performance and that is why it helps us in making...

217/5000
It helped us a lot to understand our performance and that is why it helps us in making decisions. Our routine became easier and we were able to plan better. If I had a few more reports it would be almost perfect

Pros

I really like the UX of this app. My team feels very easy on a daily basis with the ticket display screen. In addition I have good reports and a good range of settings. I really like the UX of this system. My team feels very easy on a daily basis with the ticket display screen. In addition, I have good reports and a good range of settings. However, what attracts me most at TIFlux is not the app itself but the attention given by the Customer Success department.

Cons

Some details are still missing to assist in product configuration. Something that I dislike is the fact that after the first configuration it is very difficult to change several settings as the old records are stuck in these settings

Alternatives Considered

Freshdesk and Zendesk Suite

Reasons for Choosing Tiflux

137/5000 Mainly due to the lack of support. Basically, the system is ugly, difficult to use and certain features don't work as they should

Reasons for Switching to Tiflux

Price first. Second, the lack of specific features of our business, such as: asset inventory and remote access

Response from Tiflux

Fabiano, we are grateful as regards these words and we are delighted to know that TiFlux is helping Verum IT to have outstanding results. Concerned with the configuration, at present time in production, we will evaluate the best course of action to make your jorney with our solution even greater. We are standing by you for whatever you need, whether for KPIs and also extraordinary results!

Rodrigo
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Our analysis of Ti Flux

Reviewed on 2020/03/12

Here in Cairo we have professionals who work in the area since 1998.
Our opinion is unanimous, TI...

Here in Cairo we have professionals who work in the area since 1998.
Our opinion is unanimous, TI Flux concentrates all the tools that a company like ours needs. In addition to always surprising us with new features.

Pros

The best part is the integration of features. In other cases, we need to use more than one tool.

Cons

The remote access tool can improve compared to others on the market, but it is still good.

Response from Tiflux

Rodrigo, we are grateful as regards these words and we are delighted to know that TiFlux is helping Cairo Tecnologia to have outstanding results. Concerned with the Remote Access, it's at present time in production, we will deliver a fantastic experience with our new RMM. We are standing by you for whatever you need to achieve extraordinary results!

Bruno
Overall rating
  • Industry: Computer Hardware
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best solution

Reviewed on 2020/03/12

Currently it was our best choice with a service solution. Ease of monitoring customer service....

Currently it was our best choice with a service solution. Ease of monitoring customer service. Today we can't think of another solution

Pros

Currently the integration with Whatsapp was the biggest differential of the tool for my team. The app for android / iphone to track customer service and communication. Remote access features help us a lot by avoiding the use of expensive tools.

Cons

There are no cons in Ti Flux solution !!!

Response from Tiflux

Bruno, we are grateful as regards these words and we are delighted to know that TiFlux is helping GlobalTera to have outstanding results. We are standing by you for whatever you need, whether for KPIs and also extraordinary results!

Juliano
Overall rating
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

How TiFlux helped us

Reviewed on 2020/03/10

TiFlux is a complete solution for managing our service environment. Our company over 19 years has...

TiFlux is a complete solution for managing our service environment. Our company over 19 years has specialized in providing services in the area of ​​technology. With the implementation of the TiFlux tool, we were able to improve our metrics and set new goals for serving our customers as well as managing our team.
The tool allowed us to have a real view on the productivity of our team and thus make adjustments to the team in order to make it more productive.
Transparency and reliability in the results extracted from the reports brought more credibility to our operations.
Our team uses TiFlux as the main tool for interacting with customers. Through it we make the entire organization of our help desk team using service tables and well-defined internships, which allows us to serve the customer within the expected SLA.
And above all, I can extract performance and cost indicators from the tool, and this allows us to be competitive in this broad branch of service provision in the technology area.

Pros

Talking a little about the tool's functionalities, among so many essentials, the best and most efficient is remote access. It allowed us to decrease the response time for resolving initiates and requests from our customers.
The solution is complete, from the beginning to the end of the operations cycle it helps us and makes us more efficient!

Cons

So far all the features are great. It occurs of course where some functions are not used by our team, however this is not a problem and therefore I have no negative points to consider.

Response from Tiflux

Juliano, we are grateful as regards these words and we are delighted to know that TiFlux is helping Informatech to have outstanding results. We are standing by you for whatever you need, whether for KPIs and also extraordinary results!

André Luís
André Luís
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best HelpDesk Service

Reviewed on 2020/03/03

Today our company does not operate without TiFlux.

Today our company does not operate without TiFlux.

Pros

Here at ETH we like TiFlux because it solved all our ticket management problems, in addition, it helps us to charge our customers correctly and fairly.

Cons

The complexity of configuring to company's reality. Initial support is required to stay correct. The system could take the configuration flow step by step. One thing we miss is the billing feature: invoices with other payment gateways and invoices in an easy way. In addition to inventory control, service orders for technical assistance and product sales.

Response from Tiflux

Andre, we are grateful as regards these words and we are delighted to know that TiFlux is helping ETH to have outstanding results. Concerned with the configuration, at present time in production, we will evaluate the best course of action to make your journey with our solution even greater. We are standing by you for whatever you need, whether for KPIs and also extraordinary results!

Diego
Diego
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best service desk to resolve customer billing

Reviewed on 2020/03/11

Pros

Tiflux solved our biggest internal problem, which was to bill our customers as they would like to be billed.
We no longer need to create locked packages and plans, we can customize as the customer wants to be served.
And billing happens fluidly through the system.

Cons

We would like to have greater power of integration with external services and tools natively.
However, we developed these integrations ourselves and Tiflux allowed us to make these integrations because it was well designed.

Response from Tiflux

Diego, we are grateful as regards these words and we are delighted to know that TiFlux is helping Dati Soluc?es to have outstanding results. Concerned the API, this year we will prepare a documentation to give you more power of integration. We are standing by you for whatever you need to achieve extraordinary results!

Neomesio
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy

Reviewed on 2020/03/03

with it we can generate a number measuring the effort and quantity of records
service organization

with it we can generate a number measuring the effort and quantity of records
service organization

Pros

registration of tickets by email
very easy to use
simple integration

Cons

review tickets, but is resolved with the features after atualization the product

Alternatives Considered

OTRS

Reasons for Choosing Tiflux

many Advertisements

Switched From

OTRS

Reasons for Switching to Tiflux

Quality in service, support, and product

Response from Tiflux

Neomesio, we are grateful as regards these words and we are delighted to know that TiFlux is helping Projuris to have outstanding results. We are standing by you for whatever you need, whether for KPIs and also extraordinary results!

Henrique
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Software

Reviewed on 2020/03/03

I respond to tickets of my clients fast. My customers can view billing and our tickets clearly...

I respond to tickets of my clients fast. My customers can view billing and our tickets clearly and more..

Pros

Easy of use... Automatic tickets from email, agent, portal. Dashboards, Custom reports and more..

Cons

Responsive. Dashboards. Reports. Fastest, avaiability

Response from Tiflux

Henrique, we are grateful as regards these words and we are delighted to know that TiFlux is helping SysOP to have outstanding results. We are standing by you for whatever you need, whether for KPIs and also extraordinary results!

Rafael
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

TiFlux is the best tickes and contract management system (billing)

Reviewed on 2020/03/10

It controls Contracts (billing) very well, easy to customize the workflow of ticket management and...

It controls Contracts (billing) very well, easy to customize the workflow of ticket management and excellent reports.

Pros

Excellent contract control (billing).
Ease of configuring the workflow for ticket management.

Cons

It takes a while to implement some new functions.

Response from Tiflux

Rafael, we're very grateful for your feedback and partnership for more then two years. We're working to launch new features faster, in order to optimize and improve your daily routine :)

Edson
Overall rating
  • Industry: Information Services
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Operations Management

Reviewed on 2020/04/01

This Tool offer a good experience to Operations Management support IT. They have interesting...

This Tool offer a good experience to Operations Management support IT. They have interesting feature embedded e acceptable price.

Pros

Integration some other application on market and amazing features to administration my customers.

Cons

Improve the feature Remote Access - I think today is very slow compared to another tools.

Response from Tiflux

Edson, we are grateful as regards these words and we are delighted to know that TiFlux is helping AiOWare to have outstanding results. Concerned with the Remote Access, it's at present time in production, we will deliver a fantastic experience with our new RMM. We are standing by you for whatever you need to achieve extraordinary results!

Marcelo
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Without a doubt the best software for IT companies.

Reviewed on 2020/03/05

Pros

The great advantage of TiFlux is that it was developed specifically for companies in the sector. We used several tools before TiFlux, and only now we have a solution that meets the operational and strategic area.

Cons

All cons are already on a roadmap for development. Automation, billing improvements, customer reports and contracts.

Response from Tiflux

Marcelo, we are grateful as regards these words and we are delighted to know that TiFlux is helping Braga Soluc?es to have outstanding results. We are standing by you for whatever you need, whether for KPIs and also extraordinary results!

André
André
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Parabéns

Reviewed on 2020/12/07

Pros

Interface simples de usar, personalização e suporte.

Cons

melhorar integração com contaazul ou implementar um proprio financeiro.

Response from Tiflux

We're glad to receive your loveback! We're here to serve you and your team.