Memfault

4.9 (10)
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Embedded Device Observability and OTA Updates

Overall rating

4.9 /5
(10)
Value for Money
4.6/5
Features
4.3/5
Ease of Use
4.6/5
Customer Support
4.8/5

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10 Reviews

David
Overall rating
  • Industry: Medical Devices
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

solutions quickly

Reviewed on 2024/09/12

It monitors each device safely and provides the confidence that it is protected against any fault...

It monitors each device safely and provides the confidence that it is protected against any fault that it may have. The solution will be automatic and prevents it from affecting the work of others.

Pros

It is very useful because it automatically provides solutions to the faults that the devices present. On other occasions, faults could take hours or days to be fixed with Memfault. It is not like that, it is a matter of hours, very few if the fault is large. Otherwise, its solution process is very fast.

Cons

It is reliable, safe and useful. I have not had any problems of any kind since its installation.

Brian
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great choice for any connected product

Reviewed on 2023/01/11

Pros

Memfault can help with not only your deployed fleet, but also in-house debugging. It's extremely useful for easily displaying all information involved with crashes in a very user-friendly way, instead of having to manually parse out data with scripts on the command line.

Cons

The pricing is a bit opaque. They have a reasonable explanation and are super willing to work with you on getting a flexible plan that works for you though.

Roger
Overall rating
  • Industry: Consumer Electronics
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

saves time and money

Reviewed on 2024/09/10

It saves time working to find out the fault in the system and to be able to have a monitored system...

It saves time working to find out the fault in the system and to be able to have a monitored system so that the faults are not serious and when they occur, they are quickly fixed.

Pros

The functionality that Memfault provides makes it possible to quickly find faults that take hours of work to manually decipher. All critical problems that occur in the system are quickly and intelligently analyzed by Memfault, and each detail is developed and a solution scheme is developed, saving a lot of time

Cons

During the time I have been using Memfault, I have not disliked anything about the customer service or the service function, everything has been correct

Konstantin
Overall rating
  • Industry: Consumer Electronics
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent IoT monitoring with minimal implementation effort

Reviewed on 2022/12/30

Memfault gives us visibility into how our devices/firmware is performing in the field. Their...

Memfault gives us visibility into how our devices/firmware is performing in the field. Their support is top-notch.

Pros

Memfault was very easy to set up with our nRF52 MCU. Their SDK is excellent and plugs right in. It allows us to track device metrics and various errors. Without Memfault we would either have no visibility into what's happening on devices or have to build an in-house solution. One thing I really like about Memfault is the ability to get coredump details (including file and line numbers).Memfaults OTA functionality is great as well. They handle all the business logic of whether the device needs to be updated and serves new firmware when necessary.

Cons

The fine grained access control is lacking. Every user has access to nearly all of memfault. This can be problematic for production deployments when you want only a select group of people access to something (eg: roll out OTA updates).

shishir
Overall rating
  • Industry: E-Learning
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Don't run around. Have HW in mind, keep memfault too

Reviewed on 2023/01/16

Pros

Memfault helps to create custom metrics to track the HW behavior and also provides a timeline to look at HW performance, this is the best to understand, compare and improve the HW performance.

Cons

Data visualization can be better but memfault takes the reviews periodically and improve their product as well.

Atul
Overall rating
  • Industry: Consumer Electronics
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A must have product for any connected device

Reviewed on 2022/08/17

Memfault support is excellent and I liked it the way they made themselves available for us during...

Memfault support is excellent and I liked it the way they made themselves available for us during whole integration.

Pros

Ability to record a software issue (e.g. especially program crash and watchdog reboot) on device and make necessary information available on cloud.

Cons

Inability to provide full information to developers for C++ project.
Cloud interface could be more user friendly

David
Overall rating
  • Industry: Consumer Electronics
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The future of embedded debugging

Reviewed on 2022/08/10

Companies at this scale are really a group people and a culture and not a nebulous entity. This...

Companies at this scale are really a group people and a culture and not a nebulous entity. This team has been fantastic in communication, issue resolution, and proactive attempts to identify problems.
They have lived with the problems of not having this tool so they understand what needs to exist to have a good end-user experience.

Pros

Can see FW deployments at a glance
Can create sub-groups to deploy specific FWs to for internal testing (And can change on the fly)
Better stacktrace visualization than my IDE
Real-time visibility into new problems and regressions
Has helped me track down stack overflow issues, heap fragmentation issues, issues with the manufacturer's BLE stack and all the kinds of critical hard-to-track problems that would have taken 10x longer without it.
There is nothing else like it. It eases debugging of any problem more than any other tool I have ever used.

Cons

(Note: these are all minor and I have already notified the Memfault team about them.)
I can't easily get access to the raw per-device metric data via a documented API.
I can't easily see the FW version that the metric data was produced on via the web interface.
There is a bit of confusing about which visualization tool to use for the metric data and it seems to have some bugs.
It is hard to manage the metrics generally. There is a limit on them it is hard to deprecate ones you create that you realize you don't need. Etc.
Some confusing things about being able to deploy debug/release builds and managing variants of build types. (Perhaps more education on our part could have fixed this?)

Devin
Overall rating
  • Industry: Utilities
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Out of the box functionality that all IoT products need

Reviewed on 2022/08/03

When deploying huge numbers of connected products, it is an inevitability that some of them will...

When deploying huge numbers of connected products, it is an inevitability that some of them will experience faults and crashes. The product we integrated Memfault into is battery operated so every fault incurs a hit to the battery life, which could ultimately lead to the product violating its warranty, creating big problems for us. Without the functionality offered by Memfault built into the product those issues can be all but impossible to ever resolve. I am relieved that we are using the service as it gives me confidence that those issues, when we encounter them in the future, can be solved quickly and effectively.

Pros

With my experience as an IoT firmware engineer I did not struggle to integrate Memfault into our existing product at all. Memfault support was fully available as well to help answer the few questions I did have.
Using their webapp to inspect faults and their respective traces is very easy. Their webapp is easy to use and intuitive, and guides you quickly to getting immediate value from the data it reports.

Cons

Integrating the product does require at least a firmware engineer, if not someone on the Cloud side to handle the messages from devices.. Memfault does a lot to make it easy, but that could be a high barrier to entry if a company doesn't have those resources on staff already.

Matthew
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Finally analytics for IoT!

Reviewed on 2022/12/13

Amazing when doing trial deployment to be able to diagnose issues fast remotely. Firmware issues...

Amazing when doing trial deployment to be able to diagnose issues fast remotely. Firmware issues are now so fast to find!

Pros

Amazing for managing firmware versions and examining what is happening with individual units.

Cons

There is limited API access to the data. And custom queries on the data can be hard to do.Fleet graphs are somewhat limited.

Armen
Overall rating
  • Industry: Consumer Electronics
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Powerful device management technology made accessible

Reviewed on 2022/08/06

Pros

Memfault is easy to integrate and scales without any additional effort. It gives our startup hugely valuable capabilities while still being really accessible.

Cons

Memfault's data visualization still seems to be in it's early stages, but have noticed this improving with time. Not a major factor for us though. Overall, no complaints.