LigoLab LIS & RCM Operating Platform Reviews

Ease of use and Functionality.
Adaptability

Upgrades, testing, and implementations difficult to manage.

For my daily use, I enjoy that all the features I need access to are simplified and easy to access. The grossing queue is allows for my entire department to visualize the incoming cases that need to be completed. There is a streamlined effect that you can see with each individual case as the column to the left in anatomic pathology allows you to see the progression of each case block created as is progresses within each department further down.

The imaging software within the grossing touchscreen is weak and poor. If an image is needed to be provided, when using the recommended camera, the image that is displayed is of poor quality and is small in size. This particular feature has not been fixed since the beginning of use.

I like that whenever I have an issue, that I can call someone in customer support and they are usually pretty good with keeping everything up to date.

That the server goes down, sometimes it is not as user friendly as you would think

For anatomic pathology they have thought about almost everything. The functionality and customization with relatively little major work or overhauling is unparalleled in the industry. It seems like every time we ask, can we do this? They walk us through how we could adjust settings and make it happen. They get pathology and labs. You can really tell the folks who developed this product worked in a lab environment.

I wish it was cloud based. I wish they would apply their genius to include a scheduling module for pathologists and also a more robust means of case assignment to said pathologists.

Once a user learns how to navigate the application it does become user friendly. The platform allows our facility to create a workflow that best fits our needs.

Though it seems there are several reports and workflow actions that are used in similar labs, it seems that our facility needs a custom build. However, this may be due to how the application was created when first implemented by our facility.

Reliability, customizability, and the speed of use.

Without a thourough hands on training, there apears to be a considerable amount of redundancy for specific tasks. When collaborating with different developers I could see they had different views on implementing specific solutions for laboratory needs. At times there would be a certain lack of responsiveness to requested implementation.

The best thing about LigoLab is the ability to do anything/everything we need.

The only con was the intense setup process, but I understand why this was so intensive, so it's worth it in the end.

The ways in which you can customize the features to suit your company's needs are endless. We have a wide variety of systems feeding into and out of Ligolab that all have their own custom needs along with our staff that like their pieces to function a certain way. LigoLab does a great job of making each part function as we need them to and more importantly work together as a system.

The ability to customize so extensively comes with a cost. That cost is that the manipulation of the software and the downstream effects that come with it become so complex that it often cannot be done by me or my colleagues and must be handled by LigoLab's support teams. Their customer support teams are well prepared for this though.

With the loss of our IT Manager I was sort of thrown in to doing some things that I had little to no training on. Although I am usually able to figure it out myself I often have had to rely on LIGO help. On top of that I am getting COVID fatigue and at times, as I'm with LIGO help on a team viewer session or such I will suddenly see the problem and feel like an idiot. I am normally very sensitive to 'hearing' any sort of frustration in someone's voice and either they are very good at hiding it or they just don't get frustrated. They have always been extremely kind, patient and helpful. They are truly the poster children for customer service.

If there is something about the software that is not liked they are very good at taking into consideration an enhancement.
Sometimes it frustrates me that there are so many ways to get what you need to accomplish done but having said that, I've had the same experience with other systems as well so it's more just a 'me' issue. :)

I like how nimble it is. We can easily customize, interface and integrate for use with many applications.

Because it is so customizable, I would recommended that you have a least a couple "super-users" within your organization.

This system allows our teams to touch many aspects of our laboratory testing quickly. We are able to provide results to clients in a variety of methods and can provide many custom reports to meet their patient-care needs. We can ascertain TAT for the lab in general or for a specific test and/or client.

It is not always intuitive and you have to search several ways before you can find the most meaningful data.

Very user friendly and intuitive with good workflow.

Not applicable, Not applicable, Not applicable.

The LigoLab LIS has the most sophisticated features I have seen in my 30 years in the lab business. I have never used a system that allows so much user customization, via parameter files, without the need for custom programming. We did not have one single lab workflow that the system could not handle. The LigoLab support team has always been available whenever the lab had an issue or needed something new. Their technical design people are the best I have ever worked with in my years in the business.

The system has so many sophisticated user-driven parameters that it takes even a strong user at least 6 months to learn how to use them. However, once this knowledge is gained, the power it represents is second to none in my experience.

When I first started using the system it was fairly easy to figure out. Processing claims needing corrections, posting payments, fixing errors etc.

When updates are made to the system, we as users are not always informed. Processes which had been tried and true, were then gone and we had to recreate the wheel.

Easy to setup and use.
Reliable with no down time.
Accurate resulting.
Good management reports and statistical reports.

Migration from training/testing environment to Live or production environment is manual and could lead to inconsistent result.

The ease of implementation, and once you get used to it, it's pretty efficient.

Data mining. You have to go through multiple layers to find the actual info you need, and there is not Database guide available to point you in the right direction.