ASF Payment Solutions Reviews

It's simple to use and intuitive, contract entry is a breeze and the reports are all streamlined and customize-able. Tech support and customer service are very quick and knowledgeable.

There a few features I would like to see like being able to send auto notices for expiring memberships, and table imports for large data changes.

I like the helpdesk when I needed questions answered but that seems almost non existent now

I feel less of a priority as a customer. If I had time to learn another software, I would.

Its a breeze inputting members, tracking their attendance sending emails as well as invoices and reminders. The prospect section as well as assecabilty to attendance input could use better structure

The prospect list could be more easily assesiable vs having to re enter that section after you make on each prospect. It would also be nice to not have to exit out and input usernames and passwords to input attendance only to have to wxit back out to input username and password in order to access kicksite for anything else such as payment input,nptospects ect

Seeing how many people have signed up for my class, love that! Makes it easier for me to plan ahead and knowing who will be there.

Members dont like to use the aapp because they find it time consuming to sign up for all classes. Maybe a feature that saves past classes or classes that member usually takes so they can click something that says, " Would You Like to Attend Bootcamp 7pm with Alexandra Next Week?" OR " Would You Like to Sign Up for ALL of Alexandra Morning or Evening Classes for Next Week?". Anything to make it easier for them to sign up!! I also wish that members could check themselves I to the class on the app so the instructors would not need to as that would save me approx 10 to 15 minutes between checking people in that did sign up and for the members that do not have the app I have to sign them up and then check them in.

ASF is continually upgrading its systems to keep up with the times. They listen to feedback well which allows us to keep growing our business.

Addon services and tracking is lacking. Better reporting and adding/removing of addons will be a huge improvement

I like how friendly the customer service is and the accessibility to my client overview.

It would be nice to have access to some videos on how your different programs work.

The sign up process on tablets is super easy and helps us get away from paper

Personal training sales have been difficult to input and track and there does not seem to be a accurate way to track all revenue in the reports

I love that help is always availablefor both client support and technical help.

That I can’t get my signature pad to work with it Anna neither could the tech support. Also I cannot get anyone to turn on all y permissions even though I’m the primary admin.

I can get reports and set up testing schedule

Sometimes my test schedule does not work.
I am angry they are going to charge me $395 for a dongle to go with my print reader, that I have already paid for licensing. It was lost during pandemic and I can not use the reader without it.

Ease of use. Easy to enroll and update accounts.

Can be confusing. I actually preferred the old account inquiry to the new one. The full account can be seen on the entire screen rather that scrolling down

The ease of use, the system seems very easy to use once you learn the steps

The fact we can't delete or remove old accounts out of the database after they have canceled. We have a ton of old accounts that we would like removed but have been advised the system is not capable of doing so.

The product is very easy to use and saves me time

I dont feel like there are any, Ive never had a problem and if there was something I didnt know how to use the customer service team walks me through it,

DEcent job of tracking memberships and day passes

Lots of issue with past due balances and late fees. Members able to come in when account has been cancelled. No way to personalize for what we need

Product is easy to use and very easy to explain to others

The software i haven’t had any complaints or issues

membership sign was easy to use and teach employees

A little clunky, I have multiple locations would be nice to see all the locations in one report as opposed to clicking on each location, making my own spreadsheet to see where each on is at. For instance for revenue or trainer commission detail. Be able to see how all the locations at once as opposed to clicking on each on individually

Super easy to use, very efficient! Lots of options

Nothing to report at this time, satisfied

Ease of use, systematic approach, specific customer targeting

Tracking exact distribution of allocations

very easy to use great graphics, easy to understand

the new software was complicated at first

Convenience of entering info when it is convenient for my schedule.

I hate that if you don't have EVERYTHING all ready pre-set up section and try to enter it manually it takes forever. I also HATE that if you call customer service they want you to do everything. When I purchased their system it was sold as a full service collection system and not just a software application.

It’s easy to use and customer service always walks me through what I can’t figure out. Accounts and member information is at my fingertips

It’s sometimes difficult to figure out glitches without ASF assistance.