Goliath Performance Monitor Reviews

Goliath Performance Monitor

4.8 (17)
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Monitor & Troubleshoot Citrix/VMware User Experience Issues

Overall rating

4.8 /5
(17)
Value for Money
4.8/5
Features
4.8/5
Ease of Use
4.6/5
Customer Support
4.9/5
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17 Reviews

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ask Kip! New Feature Is A Great Value Add!

Reviewed on 2023/12/15

This has been a fantastic monitoring tool for a Citrix implementation. It's console is simple to...

This has been a fantastic monitoring tool for a Citrix implementation. It's console is simple to use and navigate. There are a ton of default alerts configured, some of which I didn't realize were in place. An example of this is the LHC monitor alert. This let me know that there was an issue with Citrix Cloud before I had even seen the effect of it. It prompted me to check status.cloud.com. Soon after the alert, I saw devices begin to unregister. Having that heads up was fantastic. The addition of Ask Kip! has made it an even better experience.

Pros

The new Ask Kip! feature is a fantastic add to the tool-set. It allows quick finding of configurations, troubleshooting, and assisting with any questions. It also showed some remediation steps for user issues. I couldn't off the top of my head remember alert suppression setting and it showed the step by step to make the change I needed. It clearly explains what is asked and the answer is exactly what I asked for every time I submitted a query. Excellent AI assistant.

Cons

Didn't really find anything that stood out as being a negative.

Ronald
Overall rating
  • Industry: Information Technology & Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Total Monitoring Package

Reviewed on 2023/01/22

Goliath staff believe in old-school customer support, they assist you in every aspect of their...

Goliath staff believe in old-school customer support, they assist you in every aspect of their product. From the time you first contact them they are not just a vendor; they are part of your team and part of your success.

Pros

We rely heavily on Citrix in our environment, and this is the only tools we have found that gives you a total picture of the entire environment from start to finish.

Cons

If I had to say anything bad it would be the learning curve with any monitoring system, however; they give you great support and training to assist you with this.

Alternatives Considered

eG Enterprise

Reasons for Switching to Goliath Performance Monitor

We looked at many options when considering this solution. The ultimate decision came down to Goliath being the only solution that could monitor our Citrix, vmWare and Epic solution all in one single dashboard and solution.
Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Much better than competitors products, easy to use.

Reviewed on 2022/09/02

Pros

The provided scorecard for user experience

Cons

Lacking a bit of reporting ability internally to the product. API can be setup, but these should all be brought internal to the product.

Response from Goliath Technologies

Thank you for your review! We appreciate your honest feedback and would love to learn more about what you are looking for in terms of reporting ability. Feel free to contact us at [email protected] to discuss how we may be able to address your request. We are glad to hear that you like our End-User Experience Scorecard!

Craig
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Goliath Performance Monitoring

Reviewed on 2022/09/09

Easy to install , easy to configure , Users always blame Citrix for slowness , or Citrix is slow ,...

Easy to install , easy to configure , Users always blame Citrix for slowness , or Citrix is slow , ticket logged and escalated to management , with Goliath and the ability to do last mile analytics provides you with proof that the users Service provider is the issue and not Citrix.
The ability to troubleshoot the entire connection from end user to server

Pros

The ability to provide a in-depth analysis and troubleshooting capabilities at an unbelievable price

Cons

I have not found any to date , as I am still getting to grips with the technology

Alternatives Considered

eG Enterprise

Reasons for Switching to Goliath Performance Monitor

Value for money , amazing after sale support. The team go that extra mile. Extremely professional and outstanding call logging support.

Response from Goliath Technologies

Craig, thank you for sharing your thoughts about our solution! We appreciate your feedback and are very happy to learn about the reasons you chose Goliath as well as the benefits you've been able to leverage as a result.

Ed
Overall rating
  • Industry: Government Administration
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Topology View is a godsend!

Reviewed on 2024/06/14

Goliath has been the go-to solution for all of our Citrix deployments for at least 6 years. We've...

Goliath has been the go-to solution for all of our Citrix deployments for at least 6 years. We've had several solutions come and go, including SolarWinds, OpManager, and EG Innovations, but Goliath has been the one tool that we've turned to as far as diagnosing and fixing issues that arise in Citrix. Topology View gives us the first glance, and from there we're able to narrow down to the server view until we get to the root of a problem.

Pros

Topology View is a quick, convenient, at-a-glance solution for seeing the state of your Citrix environment. The ability to see problem servers immediately, accompanied by color-coded alerts gives us an effective way to zero in on the problem quickly.

Cons

Alerts are helpful, but requires a lot of fine tuning out of the box to filter out unnecessary noise, and customization is not as intuitive as it could be.

Brad
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Find Elusive Login Delays

Reviewed on 2024/02/22

Pros

The level of detail in the login process for every user makes it easy to find what may be causing long login times. Being able to inspect endpoint information is crucial to determine if the user is local or remote in the case of performance complaints, down to being able to see fluctuations in bandwidth on a home wireless network.
Every step of the process, from the initial Proof-of-Concept setup and review to the final install and configuration, was performed under the direction and supervision of a knowledgeable Goliath engineer, who also took the time to explain the steps - all included in the purchase cost! Post-install training for both administrators and users is also included and very useful.

Cons

The only drawback I can think of is not knowing about this product sooner.

Shawn
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Goliath Performance Monitor - If your organization is dependent on Citrix you need this!

Reviewed on 2022/09/07

From sales to support, Goliath is a great organization that is always evolving to the customer...

From sales to support, Goliath is a great organization that is always evolving to the customer needs. Excellent organization to work with.

Pros

This software has absolutely made our jobs easier on the Citrix front by providing proactive alerting to issues and deep reporting that can be utilized to demonstrate the effectiveness of your application delivery via Citrix. Invaluable to our leadership teams to provide updates on the stability and responsiveness of our Citrix applications.

Cons

I have yet to discover something that I find a con with this software.

Response from Goliath Technologies

Thank you for the review, Shawn! We're happy to hear that our software has made your job easier and that you've had a great experience with our sales and support teams. We appreciate your feedback!

Aria
Overall rating
  • Industry: Information Technology & Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

WMC Goliath

Reviewed on 2022/08/31

Overall experience has been great in the past two years with all the details and alerts we get,...

Overall experience has been great in the past two years with all the details and alerts we get, specially since we are trying to engage our other teams such as Networking and Workstation to use the tool as well. Also the futures that are coming up with the new upgrades are interesting. Looking forward for more great functionality from GOLIATH team.

Pros

-The fact that this application is easy enough to use and provides a lot of info in details.
-Great futures to identify and troubleshoot slowness withing out Citrix environment.
-Great alert system that can be easily modified for different proposes.
-Great support team that answers to all requested asap.
-VDI monitoring looks good but it may need a bit more improvement which I believe it will happen in the future updates.
-GAAMs are my favorite part too since they push tests to make sure we get alerts before anything goes wrong in a critical way.

Cons

- the Only cons I can think about is that I wish to see more regular updates and improvements if possible.

Response from Goliath Technologies

Thank you for your review, Aria! We have enjoyed working with you and your team over the past two years. Your feedback has been shared internally and we love to hear that you've had a great experience with our support team. We look forward to rolling out new features!

Ian
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

"Goliath"! The name says it all!

Reviewed on 2022/08/31

We have enjoyed having this system available since implementation! Our Help Desk team keeps the...

We have enjoyed having this system available since implementation! Our Help Desk team keeps the application open as one of their key systems for troubleshooting in our Citrix environment. Our Server team is able to go back and retrieve data for instances that might have happened for particular users and assist us in troubleshoot tasks to get better performance for our end users.

Pros

Since implemented, this system has provided our team with quick and real time data to assist us in maintaining a speedy and healthy environment as well as the prevention and avoidance of mass problems that could impact the daily workflow of our end users.

Cons

We had some time with support working out little bugs with our Reports section. Our environment is considerable large, so some of our custom built reports were attempting to retrieve quite a bit of data and would most of the time fail and not complete. The Performance Graph building can be a little tricky at first as well.

Response from Goliath Technologies

Thank you for your feedback, Ian! We appreciate your review.

Paul
Overall rating
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Performance Monitor for Citrix

Reviewed on 2022/09/07

Pros

Performance Monitor has been instrumental in providing a seamless Citrix experience for our remote workforce during the pandemic. When faced with the common "Citrix is slow but I know it's definitely not my Internet" complaint, Goliath gives us the ability to provide objective evidence to prove the contrary. This means less time needlessly troubleshooting Citrix infrastructure and a quicker resolution time by providing recommendations to end users to improve their experience (e.g., reboot your router, stop streaming TV, etc.). And in the times where we do experience infrastructure problems, Goliath is quick to alert us, often before we even realize there is a problem.

Cons

Although Goliath has made recent improvements to UI, it could still benefit from some modernization.

Response from Goliath Technologies

Paul, it's great to hear about the positive impact our Performance Monitor has had at your organization! Thank you for the detailed review and for the constructive feedback regarding our UI. We look forward to continuously improving our solution in response to suggestions from users like you.

Erik
Overall rating
  • Industry: Utilities
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Goliath for Citrix performance monitoring

Reviewed on 2022/11/10

My overall experience with the product is great. The fact that we can now use data with some...

My overall experience with the product is great. The fact that we can now use data with some challenging customers to show where the performance issue may be helps tremendously.

Pros

It has saved us hours of time since we started using this when our users started to work from home. We would get calls of Citrix performance issues. Thanks to Goliath we could dig into the data and see if the user's network was overtaxed, if we were losing communication, or if it was really just the servers having and issue. Great product.

Cons

This product has a ton of features! The install is a not too bad. However, with a ton of features, configuration can be a little challenging. This is where Goliath rises to the challenge and makes sure they train you and your Helpdesk staff to use the product effectively. They go through the initial config with you to make sure it's setup the way you need it. They keep in touch to make sure you are happy and are flexible when you have challenges.

Ken
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for end to end session performance

Reviewed on 2022/09/06

Pros

Great product for complete end to end session behavior and overall environment performance. easy to install and great customer support.

Cons

Installing the agent is easy but its much harder to uninstall an agent to free up a license

Response from Goliath Technologies

Thank you for your review, Ken! We appreciate the feedback.

David
Overall rating
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Worth exploring

Reviewed on 2022/09/07

Pros

I have not fully tested Goliath at this point, but it is easy to use and navigate. Not having to use a system often to be able to know where to look to find information is important. Goliath is very easy to navigate and find the information you need.

Cons

As mentioned, I have not fully tested everything, but so far it has everything I have needed to see.

Response from Goliath Technologies

Thank you for sharing your initial thoughts, David! Please contact us if you need help with anything as you continue exploring our solution. We look forward to hearing more about your experience once you've completed the trial!

James
Overall rating
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

JIm Ryder Goliath Review_20220901

Reviewed on 2022/09/01

Excellent. It helps to manage Citrix under one roof.

Excellent. It helps to manage Citrix under one roof.

Pros

Real time data helps to avoid issues before they happen. All in one place.

Cons

The virtual machine exclusions. Having to check the registry and services before I shut down a golden image server.

Response from Goliath Technologies

We appreciate your feedback, James! Thank you for submitting a review.

Benjamin
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Goliath Performance Monitor

Reviewed on 2022/08/25

I've enjoyed my experience with GPM from the start

I've enjoyed my experience with GPM from the start

Pros

I like the ease of gaining access to critical data. Also the built in intelligence already in the product makes for easily seeing how the environment is behaving. Technical support is second to none.

Cons

A few configuration items are a little difficult to find.

Response from Goliath Technologies

Thanks for the feedback, Benjamin! We're happy to hear you've enjoyed your experience with GPM.

Carl
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Recent Exposure to Goliath

Reviewed on 2022/08/25

Pros

Multi cloud integration
Product Dashboard
Performance Monitors

Cons

Haven't found anything yet, but early days playing with Goliath

Response from Goliath Technologies

Thank you for submitting a review, Carl! It's great to hear that your recent exposure to our product has been going well.

Mark
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Goliath Initial Thoughts during testing

Reviewed on 2022/08/26

I really like the interface and ease of use.

I really like the interface and ease of use.

Pros

The deep dive into the Citrix Session from beginning to end.

Cons

Would like the topology to allow drive down into the user connections.

Alternatives Considered

LogicMonitor and eG Enterprise

Reasons for Switching to Goliath Performance Monitor

Has more metrics.

Response from Goliath Technologies

Thank you for your review, Mark! Your feedback has been shared with our tech support team. We're happy to hear that you really like the GPM interface and ease of use.