AccuPoint Reviews

Edricis is amazing. Your staff is on-the-ball in a way I have not seen since many years gone by when customer service was actually a thing that existed in the marketplace.

Edricis literally made changes to the Trinity ABA, LLC site while we were on the phone. That is excellent. Not only his technical competence but he is fun to talk with and is truly understanding about how chaotic our world of ABA can be and is kind and supportive. Where so many would be critical if you missed an appointment, all I get from Edricis and your staff is understanding.

When I spoke with Jameson initially, I was so impressed with the offering he presented I walked away with the sense that what you company is "different". In this short duration, it is apparent that your priorities are about people first and customer support in a days-gone-by way that I have rarely seen in recent years. What a relief. phew

The visual meeting schedule with the various trainings is exceptional. More importantly, the order and organization and the almost immediate responsiveness of your staff is incredible.

If this beginning is any indicator of our future relationship together, we are truly blessed to have met you all and to work with you.

We appreciate all your hard work and will do our best to be positive collaborative partners.

We have no concerns or issues at this time and having utilized other companies - this process is exceedingly better!

What I liked most about AccuPoint was all the different reports you could run

There were a few flaws but they were usually fixed after submitting a ticket

What i liked most was all the great features and forms

Accupoint had its ups and downs but any issues was fixed within a timely manner

NPA is highly helpful in keeping my day to day appointments organized. I know what clients I will be seeing that day.

For the most part it’s simple and easy to use

Accupoint originally had great customer service even though it was not always the most user friendly software

I did not like how awkward it was to use,

Very easy to use. I like having the visuals

Sometimes it glitches. The drop down bar does not work a good amount of the time and I have to refresh the page

It’s live data so it is more accurate for the treatment

Sometimes it has glitches with how the app screen looks

The reports are fairly easy to run. I do think that the customer service is pretty fast with responding to issues.

The software is not that user friendly as far as being able to maintain staff scheduling or using it to bill for services. It seems like there is a lot of behind the scenes issues we have no control over.

It is easy to use. I am able to complete my timesheet and session notes all through this website. Before, I was writing session notes and typing them. This is much easier. It has helped me to be more organized. It is also more effective for scheduling.

Not good for mobile use on cell phones. They need an app for iOS that easy to use and navigate.

I like that it is HIPAA compliant so we can do things online with clients, but the overall ease of use is pretty limited.

Having to check the box that you agree to terms and conditions EVERY time you sign in, and the random errors that it seems to give all the time.

We have been using AccuPoint since its inception in 2011 and it is the only software that is able to accommodate all of the diverse requirements in running a Home and Community Based Medicaid Waiver and Home Care agency.

AccuPoint ensures we are in compliance at all times and completely manages our schedule, billing, and payroll.

AccuPoint has increased cash flow and decreased expenses dramatically since we have begun using it.

I have no complaints. The AccuPoint team is extremely responsive to our needs.

We have been using AccuPoint for more than two years to manage a diverse practice inclusive of applied behavior analysis and state VR services. As the rules surrounding contract authorizations and submitting claims on time becomes more complex, it is critical to have a system that tracks all the necessary data and is available to users in an easily accessible format. AccuPoint succeeds in doing just that!

I have nothing negative to say about this product or this vendor.

The ease of use with mobile devices is the best part of this software because it makes it more accessible.

The only downside is the price. It can be costly, or so I've heard.

When looking to create new programs for clients, programs were easy to access.

Words, titles, and files were too condensed throughout the website. This was not user-friendly and gave me a headache to try and figure out.

The software is easy to use and instructions are easy to understand .

The app constantly stops working and sometimes does not submit.

You can tell that this program was designed by clinicians with client and parents in mind! A super program!

It's complex, but worth the learning curve!

I am new to this software but it appears to be organized to assist in billing processes that are quite complex in our industry

The least is how the software seems to be a bit disconnected in its requirement of entering information.