Aloha Cloud Reviews

Ability to remote connect to multiple facilities

Couldnt get the network set up had to have help

Aloha POS is like one of those giant old swiss army knife. Sure you only need a knife but it also has this and that. For when you need them.

Given the size and base of Aloha its a slow to move monolith and thus feature implementation is limited and slow. For example customizing the button colors on the digital POS screen is only implemented in select cases.

Having email templates included was huge for us. Customer data integrates with emails, allowing us to segment our customers and send personalized deals.

Email templates are not as attractive as something like MailChimp, so a working knowledge of html coding can help make them more appealing

We installed this in iPads in our store. System works fairly well. Can access real time from mobile to check in.

Sometimes the interfaces can get glitchy. Reboots required.

Nice graphs, tracking of sales, ease of use.

Constantly resetting, too many updates, customer service should be better.

NCR Silver has a clean interface, and using it is quite intuitive. Its features save me time and effort and I didn't encounter many problems.

I've had issues with the printing of receipts. I wasn't able to print double receipts (one for me, one for the customer) or adjust fonts and font sizes on the receipts.

Ease of use, accuracy, better pricing than previous pos purchased.

Customer service sometimes but not always helpful.

Reporting of sales and labor hours and easily recorded

I would like to see additional reports available

-Works well on an Apple iPad
-Backed by a large company
-Reporting is streamlined and customizable

-We have had several issues with login and password resets for nor reason
-Customer service is non-existent
-We wont be using this for large volume units - only smaller volume

I liked it a lot in the 80's but now, it's still the same. It's clean and front end easier to use as it always was.

The software is challenging to navigate and is not as easy to use as many of the other systems on the market today. They system is clunky and takes forever to program and input new information for use. Then, the refresh that has to be completed. Outdated program.

There are way too many people and systems involved in the customer service. i3, NCR, Aloha...it's a joke when you need something done and it takes forever to get resolution.

It's the complete package, nothing I can't do, I have always loved Aloha, if you don't have it because you can't afford it, I can understand that. If you don't have it and can afford it...you're just not very bright.

Price but whatever...it is 100% worth it, if it was mine I wouldn't sell it cheap either...support is what you pay for the product, as expensive as it is, is still worth waaaaaaaay more than what you pay for it in percentage of mistakes lost alone! Dial into your number and find the money for it!

The system generally is up most of time.

It removed a lot of our stored hold tickets - thus, loosing info on contractors and the amount of purchases they had pending to pay

We had been in touch MULTIPLE times with NCR and level 1, 2 & 3 Guy named representative and many others
NO ONE EVER EVER GOT BACK TO US _ what the problem is/was / what info they recovered/ why that it lost our stored info etc. OR WAS THE ISSUE EVER RESOLVED ? This has been many, many months we have been trying to work thru this. It has cost us $ and customers. NCR Silver does not seem to care !! We have talked to many different support members and get the same general run around. Very Very discouraging, would not recommend product to any one.

Works well in the restaurant and is easy to train staff on how to use

Menu management is a little cumbersome until you get used to it.

Stable performance, easy to use interface, good quality stand, printers and drawers.

We should have access to the programming staff, either directly or via a liaison. There are many small changes that would greatly enhance our experience.

I wish I could give them a "0," because this is the absolute worst company I have ever done business with... They do not return phone calls or emails, routinely overcharge my account, deduct money without warning for chargebacks that I have no knowledge of or have received no paperwork regarding. I never know who to call for what because the company is so large and they source everything to different departments. I cannot express enough how much displeasure, frustration, and anger doing business with this company has caused me. I have reached my limit and will be switching our POS system as well as processing away from Aloha and NCR. DO NOT MAKE THE SAME MISTAKE I DID.... AVOID THIS COMPANY!

What I like most about this software is the fact that it met all our needs for our small business. We offer a large number of products and the software is able to accommodate the number of products and gives us the capability of customizing our sales with discounts and other promotions. Customer service is prompt and accurate.

Inputting the large number of items and all the variables can be time consuming.

Easy to install, update and use. They answer all calls promptly and fix any issues that might occur quickly!’

No issues , we are pleased with the system and products.

Very intuitive to use and everything is cloud based.

The overall system hasn't evolved in 2+ years since we started using it. It's not compatible with Shopify nor is it friendly to any outside developers. There is not a transfer function between stores and the overall reporting is just basic.

As a franchise organization, I like the back of the house reporting and capabilities. Easy to use for the front of the house.

Programing new items into the software can be very time consuming.