LogMeIn

4.5 (29)
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Solutions for flexible work

Overall rating

4.5 /5
(29)
Value for Money
3.5/5
Features
4.3/5
Ease of Use
4.4/5
Customer Support
4.0/5

93%
recommended this app
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29 Reviews

Mohan Lal
Mohan Lal
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 201–500 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Good Remote Support Tool

Reviewed on 2023/02/17

It has been kind of OK experience with it.

It has been kind of OK experience with it.

Pros

LogMeIn Rescue is one of the must have software if remotely connecting to computers is part of your things. Haven't deployed it from Scratch, but as far as using it to Support Customers is concerned, I think it is one of the easiest software to use.

Cons

Nothing that I really dislike about the software.

Verified Reviewer
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

LogMeIn: GotoMyPC

Reviewed on 2022/10/09

Having the access to remote endpoints has become a normal thing for systems administration. ...

Having the access to remote endpoints has become a normal thing for systems administration. LogMeIn (GotoMyPC) did the job well with all stability of its features. If GotoMyPC were not that expensive, I could have stayed with them and not shifted to another application.

Pros

As the systems administrator, I like that the application is stable and easy to install and deploy to my endpoints. It doesn't consume much resource and is ready whenever I need to do remote work to my users.

Cons

The price is really a show stopper for me. This is the main reason why I started looking for alternatives which led me to move to another application

Alternatives Considered

TeamViewer Remote and RealVNC Connect

Reasons for Switching to LogMeIn

I shifted from Logmein (GotoMyPC) to Teamviewer. Price considerations.
Stan
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

LogMeIn has a habit of taking good products and ruining them

Reviewed on 2024/02/15

Pros

It works as a remote access product. That's the only thing I can say good about the product.

Cons

The cost alone should drive you away from this product. Use RemotePC, Google Remote Desktop or one of the many other products out there. They don't charge you an arm and a leg for something as basic as remote access. LogMeIn's pricing model is predatory and unfair to say the least.

James
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

If you want a remote product that works every time you need it

Reviewed on 2022/10/17

It allows us to connect to all our customers servers, we know what the details of the servers are...

It allows us to connect to all our customers servers, we know what the details of the servers are and when they were last online

Pros

This product is one of the best remote support tools on the market, it just works every time, We have been using it for years and it is an excellent product.

Cons

More flexible pricing possibly yet pricing is reasonable

Alternatives Considered

ConnectWise ScreenConnect and Zoho Desk

Reasons for Choosing LogMeIn

Far superior product, more features and better pricing

Switched From

TeamViewer Remote

Reasons for Switching to LogMeIn

We felt it was a better fit for our office as its a best in class product that offers all the features we want and need.
Nicolas
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Good product but pricing is badly managed

Reviewed on 2022/11/07

I guided my customers to use this software and we manage with it during few years but pricing is...

I guided my customers to use this software and we manage with it during few years but pricing is badly incresed and so there is no need to stay with Logmein as others competitors price is more interesting now

Pros

Really simple to use. That was, for me, a perfect software during few years and make a so good job for IT support. Perfectly support of dual screen.

Cons

no easy to deploy as, unfortunaly, not as used as TeamViewer - so need to guide customers to download software.pricing begining at 0 then make big increase every years (I stopped use after 3 years of rise that make it pass to free version to more expensive that challenger...)

Alternatives Considered

TeamViewer Remote and UltraVNC

Reasons for Switching to LogMeIn

good price when i choose it (very expensive now)
Bryan
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

LogMe In- Awesome Remote access

Reviewed on 2024/09/03

LMI is a wonderful, easy to use product.

LMI is a wonderful, easy to use product.

Pros

LogMe in gives me the ability to connect to the agency endpoint with little error remotely.

Cons

LMI can be costly depending on the licensing you are looking for.

Jazel
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Log Me In Review

Reviewed on 2024/06/10

Pros

I like log me in as it allows me to remotely check on our Pharmacy Workflow remotely. As a pharmacy owner, I am mostly out of the office and having a remote access to our pharmacy systems helps a lot.

Cons

Sometimes, it has some lags and it can take a long time to work.

David
David
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Was great, now not so much

Reviewed on 2023/07/19

It was a great product. it did everything we wanted and nothing more for years, but then the price...

It was a great product. it did everything we wanted and nothing more for years, but then the price increased 300%, so we were forced to leave the service.

Pros

It's a simple program which initially worked very well for us in the early days

Cons

It became exceptionally expensive, outweighing its functions/features. We were forced to move.

Dan
Overall rating
  • Industry: Oil & Energy
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Great Product A Bit Price

Reviewed on 2023/07/19

Overall LogMeIn is an outstanding product. Everything I needed it to do was very impressive.

Overall LogMeIn is an outstanding product. Everything I needed it to do was very impressive.

Pros

All of the features that I used with LogMeIn worked very well. Logging in remotely worked flawlessly.

Cons

After shopping around I realized that the cost of LogMeIn was quite expensive.

Enrique
Enrique
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

An exceptional software for great professionals, inaccessible for Professionals with little...

Reviewed on 2022/10/19

While I have used this software, the truth is that I have not had any problems. It is appreciated...

While I have used this software, the truth is that I have not had any problems. It is appreciated when I have to work with a company and I am surprised that they use some of the new LogMeIn applications (now it is GoTo).The work becomes agile, without latencies and I must emphasize that working with Central, in the background, saves me many hours of night work.

Pros

For many years, it has been a benchmark in the field of assistance or remote control. Reliable, secure connections and with a surprising evolution that makes it perhaps the best software in its category. Being able to work in the background with Central, incredible!

Cons

In the past we all worked with LogMeIn, it seemed like the only option, good price and a really free version for individuals who did not require much use, even for technicians with few cases where they needed remote access. It has become a multitude of different applications, with many versions and, unfortunately, available only to people or companies with a high workload, it is difficult to amortize for a small company.

Tony
Overall rating
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 4.0 /10

A good product

Reviewed on 2023/05/15

Pros

Easy and timely connection to my client companies.

Cons

They removed the log function which I relied upon.

James
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Logmein

Reviewed on 2023/05/13

Good feature but high price.

Good feature but high price.

Pros

Ease of use and features. Ability to share.

Cons

Price skyrocketed after we first began to use.

Alternatives Considered

TeamViewer Remote and GoTo Meeting
Alpesh
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Logmein Remote Control Software

Reviewed on 2023/02/20

Pros

Works great fore remote control and pushing updates to servers.

Cons

Price is quite expensive compared to other products. The connection to the servers can be quite slow at times where other products seem to connect much quicker.

Henry
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Solid Remote Access Platform

Reviewed on 2022/12/09

Overall good experience with LogMeIn - a very solid remote access platform

Overall good experience with LogMeIn - a very solid remote access platform

Pros

Easy to use: LogMeIn has a straightforward and user-friendly interface that makes it easy to set up and use, even for users with little technical expertise.Powerful tools: LogMeIn has a range of powerful tools and features that allow users to easily access and control remote devices, including remote desktop control, file transfer, and real-time screen sharing.Multi-user support: LogMeIn allows multiple users to connect to the same device and work together in real-time, making it ideal for collaborative problem-solving and remote support situations.Security measures: LogMeIn uses encrypted connections and offers two-factor authentication to help prevent unauthorized access, and it also has a range of tools and features to help users manage and control access to their devices.Flexible pricing options: LogMeIn offers a range of pricing options, including free and paid plans, to suit different users' needs and budgets.

Cons

Limited features on the free plan: The free version of LogMeIn has limited features and may not be suitable for users with advanced needs.Possible connectivity issues: In some rare cases, users may experience connectivity issues or other technical problems when using LogMeIn, which could impact its overall effectiveness.

Corey
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Great application but support lacking

Reviewed on 2022/12/08

Great for the many years we used it but ultimately Splashtop provides better product all around

Great for the many years we used it but ultimately Splashtop provides better product all around

Pros

It was a great tool to manage clients computer and network.

Cons

Support was not US based like Splashtop and prices increased over the years until it made no sense. Also only 3 endpoint controls and limited change ups

Alternatives Considered

TeamViewer Remote

Reasons for Choosing LogMeIn

Price and support

Switched From

Splashtop
Lance
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

LogMeIn Central is a great product

Reviewed on 2022/11/04

The overall experience with LogMeIn is great,

The overall experience with LogMeIn is great,

Pros

The dashboard that shows all installed and active devices, and just a click to jump to the device.

Cons

The only issue is the bugginess of the way using administrative permissions, UAC delay and sometimes out right not being visible.

Verified Reviewer
Overall rating
  • Industry: Telecommunications
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great for remote business

Reviewed on 2022/10/22

Absolutely spectacular!! Could not ask for a better program to use.

Absolutely spectacular!! Could not ask for a better program to use.

Pros

Easy to use and easy to maintain. Very user friendly!

Cons

At this time I have no cons to list regarding this software.

Jose
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

A bit outdated great tool

Reviewed on 2022/11/18

Overall regular experience, many other apps doing the same and more

Overall regular experience, many other apps doing the same and more

Pros

I liked the easy of use and friendly UI.

Cons

I did not enjoyed the lack of many options when compared against its competitors.

Kyle
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

LogMeIn: Must have remote support

Reviewed on 2022/12/07

Pros

The implementation was seamless. Customer service and support was very attentive throughout the entire process.

Cons

LogMeIn integrates into our helpdesk system which is a huge plus. Because of this, there isn't anything that it's missing for our needs.

Alternatives Considered

TeamViewer Remote
Christian
Overall rating
  • Industry: Consumer Services
  • Company size: 5,001–10,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Best way to get help when you need it .

Reviewed on 2022/12/01

Wonderful, i'm able to gain support and hand over the reins to them when i don't know what to do.

Wonderful, i'm able to gain support and hand over the reins to them when i don't know what to do.

Pros

I like that i can grant access to support to help me adjust transactions i otherwise might not be able to fix.

Cons

I wish there weren't as many prompts to connect but it is what it is and provides security.

Elisa
Overall rating
  • Industry: Program Development
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

LogMein

Reviewed on 2023/05/04

O logmein tem me ajudado bastante em relação a prestação de serviços aos meus clientes. Tudo é...

O logmein tem me ajudado bastante em relação a prestação de serviços aos meus clientes. Tudo é feito de forma rápida e eficiente, além de segura e o cliente se sentir seguro também. Posso dizer que é uma ferramenta facilitadora no quesito acesso remoto.

Pros

O produto é fácil de usar, implantar e tem uma ótima interação com os usuários. Atende perfeitamente as necessidades de acesso no dia a dia de suporte remoto. já recomendei a diversos clientes e muitos se habituaram a ele.

Cons

nada a declarar, pois o software atende a demanda.

Jesus Cortes
Overall rating
  • Industry: Computer Hardware
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Logmein esta bien pero caro

Reviewed on 2022/10/05

Muy buena hasta que subieron muchisimo el precio

Muy buena hasta que subieron muchisimo el precio

Pros

La fácil administración de equipos y el despliegue de la aplicación en los pc remotos

Cons

Es muy caro y no funciona en android ni linux

Alternatives Considered

and

Reasons for Switching to LogMeIn

Era mas sencillo y en su tiempo no era caro
Rafael
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Ótima aplicação

Reviewed on 2022/10/18

Pros

Eu gosto muito da opção de acesso remoto para acessar outras máquinas e conseguir realizar a resolução de problemas

Cons

Não tenho o que dizer contra a aplicação, não tive problemas com as conexões, que era o que eu mais utilizava

Alternatives Considered

Paolo
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Assistenza remota di lusso

Reviewed on 2022/11/17

Pros

Ottima suite per l'assistenza remota, molto completa e con una versatilità soddisfacente. Consigliata per le grandi realtà

Cons

Purtroppo il rapporto qualità prezzo non è buonissimo e l'obbligo di acquisto di blocchi di 25 licenze lo fa rientrare in una fascia di programmi per l'assistenza remota solo per grosse realtà e non per il piccolo utente

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Um dos principais programa de Acesso remoto

Reviewed on 2022/10/20

No geral o que mais tenho a falar de qualidades do produto é a estabilidade da conexão e a...

No geral o que mais tenho a falar de qualidades do produto é a estabilidade da conexão e a quantidade de informação que o software nos trás.

Pros

Esse foi o primeiro programa de acesso remoto que usei em minha carreira tecnológica. Hoje ele é muito mais amplo e com muito mais recursos.

Cons

Não tenho nada a declarar contra as ferramentas do sistema.

Alternatives Considered

and