NextGen Enterprise Reviews

NextGen Enterprise

3.9 (20)
Write a Review!
EHR/EMR for single & multi-specialty ambulatory practices

Overall rating

3.9 /5
(20)
Value for Money
3.9/5
Features
3.8/5
Ease of Use
3.8/5
Customer Support
3.1/5

70%
recommended this app
Sort by

20 Reviews

Barry
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

NextGen is flawlessly architected

Reviewed on 2020/07/01

This software goes from engaging a patient to diagnosis, treatment, script, and billing. It is...

This software goes from engaging a patient to diagnosis, treatment, script, and billing. It is efficient and flexible, allowing customization for each user. And the staff of NextGen is outstanding in training and running the product and in their enthusiasm and passion for it and for improving healthcare delivery.

Pros

This software not only provides for all aspects of EHR and admin in medical practices, it actually saves providers' time, allowing it to be better spent on patient care than on admin.

Cons

I would like to see more open API's to allow software development with complimentary proprietary products. The good news is that NextGen appears willing to explore such opportunities.

Carrie
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

NextGen EHR

Reviewed on 2024/08/13

Our account manager is really responsive to us. If we have issues, he is always on top of getting...

Our account manager is really responsive to us. If we have issues, he is always on top of getting us help.

Pros

I like the way the system is set up. It is easy to navigate.

Cons

Too many ways to the same thing, that if a provider picks the wrong way to do it, then it might not get captured right for reporting.

Michele
Overall rating
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Review of Next Gen

Reviewed on 2024/03/30

i came from a platform that was visually much better and it was much easier to run reports and get...

i came from a platform that was visually much better and it was much easier to run reports and get what i needed. It took me 6 months to teach myself to get what i need from reports. I feel there are too many clicks and steps to get to one thing. Payments applied should be easy to access for patients calling in. I feel its difficult to self diagnose any issues because of all the steps and multiple places you have things to resolve one item.

Pros

I like many features but i feel they are made much more complicated than necessary with too many clicks. I like the reporting but feel its " almost " there. The dashboard for financial analytics is great but i would like to be able to get charges and payments in detail on PM side to reconcile against dashboard easily. I think it has great qualities that just need some tweaking to be really fantastic. less clicks, to get the job done, not having to do the same thing in several places to make one thing happen would be great. It is a good platform but i would no classify as great yet...

Cons

all the clicks and multiple steps to get to one thing. Visually its outdated. incorporating AI would be great. easier ways to show where payments are applied for quick view for calls.

Allison
Overall rating
  • Industry: Medical Practice
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best and most efficient medical software

Reviewed on 2024/04/05

Overall, my experience with Nextgen is great! Tech support is outstanding, the application is easy...

Overall, my experience with Nextgen is great! Tech support is outstanding, the application is easy to use.

Pros

Nextgen is easy to use. The EHR is customizable for your specialty. The success community that Nextgen offers is wonderful! Nextgen listens to their clients.

Cons

Portal needs some improvement for patient experience.

Alternatives Considered

athenaOne
Tony
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Nineteen and a half years with NextGen Enterprise

Reviewed on 2024/08/13

Over all Nextgen Enterprise is a solid choice for a big practice. They scope of tools and options...

Over all Nextgen Enterprise is a solid choice for a big practice. They scope of tools and options make them a prefect out of the box choice to drive your A/R well under the 18 days. We have been under the 14 days after a year on the product.

Pros

Staying on top of regulations and requirements. They seem to be trying to innovate and improve the product each year. They are on top of the MIPS requirements with workflows that help achieve those goals.

Cons

If you are hosted by NextGen there are some issues with lag as we are a small client and we are on a leveraged server with other clients. Q&A is lacking on the product as they rush to push out features to fast breaking features at least once or twice a year.

Josiah
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

NextGen Review

Reviewed on 2024/04/02

Overall, I'm not impressed with NextGen. We are constantly dealing with "known issues" that are not...

Overall, I'm not impressed with NextGen. We are constantly dealing with "known issues" that are not resolved. We have issues with the portal experience and often hear about them too late. It's honestly embarrassing to have to constantly tell patients we are having issues with the portal.

Pros

I like that we are able to customize it to our specific needs.

Cons

The patient portal experience needs work. We also have some doctors who struggle to chart in a timely manner with NextGen.

Alternatives Considered

Epic and athenaOne

Reasons for Switching to NextGen Enterprise

We selected NextGen because of cost and customization.
Anne
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Long time nextgen user

Reviewed on 2024/08/19

I have using this product for quite some time, I have become quite good at navigating and making it...

I have using this product for quite some time, I have become quite good at navigating and making it work,

Pros

the patient history which shows all encounters including telephone note, pta's, visits

Cons

the fact that the areas to chart in pop up, which means you can't navigate behind them, so for instance look at an old note, labs, correspondence while charting on a patient. I'll be honest having used EPIC at a side gig I Have been working, I didn't realize how much more clicking there was in nextgen.

Response from NextGen Healthcare

Thank you for taking the time to share your experience with NextGen Healthcare. We take all feedback seriously, and we appreciate the opportunity to serve all of our customers. Our apologies for any inconvenience or frustration you may have experienced.
We would like to address your specific concerns and make things right. Please feel free to contact us so we can discuss your experience further.
Thank you again for your feedback and for choosing NextGen Healthcare.

Cristi
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

NextGen is Great, but Could See Some Improvements

Reviewed on 2024/03/28

Pros

That it is easily customizable/configurable. Love that we can create a template on our own if NextGen doesn't have one that pertains to what we need.

Cons

Some of the templates are really long and cumbersome to get through. Too many fields to fill out and too many clicks for the Providers.

Ryan
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

High quality affordable EMR system.

Reviewed on 2023/12/21

Pros

Easy to maneuver and use for the end users. High quality in functioanlity, Tons of intergration platforms to enhance. Customizability is high and very useful.

Cons

Aesthetic is not the greatest. Being an old out of date 32 bit application, it needs updated to reflect something similar to EPIC. It is blocky and does take more clicks than other EMR systems to get where you need to go sometimes. Also could use an overhaul on the permissions that allow potential for mistakes.

Mack
Overall rating
  • Industry: Medical Practice
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

NextGen Review

Reviewed on 2024/08/13

good overall. I like the EMR and it has served us well.

good overall. I like the EMR and it has served us well.

Pros

It is fairly streamlined. I like the Intake, SOAP, Finalize, Checkout workflow.

Cons

In general performance and still quite a few bugs in the system that take forever to be addressed

Bryan
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Get out while you still have your sanity

Reviewed on 2024/08/19

I cannot wait to get out of our Nextgen contract and move to a company that does not feel like a...

I cannot wait to get out of our Nextgen contract and move to a company that does not feel like a sinking ship. Nextgen hasn't been modernized in what feels like ages, and the "new" version 6.2021 is very buggy. The new patient portal is also a buggy mess that we cannot get to work any time there is an update.

Pros

I like that we are very intertwined with Nextgen and I already have a very serious knowledge base.

Cons

The quality of support services has been on a down trend for years now. Reps are constantly changing, institutional knowledge has almost totally disappeared due to outsourcing. My team has experienced an ever-increasing number of tickets go completely unanswered, then when tracked down they are just listed as known issues and forgotten about.

Anne
Overall rating
  • Industry: Medical Practice
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Good customized templates, sub-par tech support

Reviewed on 2024/08/26

Pros

I like the customizability of the templates

Cons

The amount of issues that come up on a daily basis is annoying. Also, the quality of support has not always been up to our expectations especially since the majority of the support staff was let go for some reason. We get frustrated frequently when we open a support ticket explaining in detail what steps we have tried and the only resolution we receive is a basic user guide that does not solve the problem whatsoever since we already knew how to do the steps in the guide.

Yurisleydi
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Nextgen Best in Class EMR

Reviewed on 2024/08/13

Nextgen is a very god system that offers the flexibility to do self-developments of their KBM...

Nextgen is a very god system that offers the flexibility to do self-developments of their KBM Templates, it allows the client to do APIs to meet the client needs when connecting to 3rd party vendors.

Pros

Template Editor offers the ability to self develop templates to meet the client needs.

Cons

Ability to adapt to the client needs. All has to be self-customized by the client.

Emilian
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Can be modified to do what you need

Reviewed on 2023/12/26

Could be better. could be worse.
I wish it came better equipped out of the box.

Could be better. could be worse.
I wish it came better equipped out of the box.

Pros

NextGen can be modified to do exactly what you want but you will have to pay or have a programmer on staff that knows how to do it.

Cons

If you do not have a programmer on staff, it can be very costly to customize it.
Ambien Assist is very expensive.

Kim
Overall rating
  • Industry: Medical Practice
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Room for improvement

Reviewed on 2024/03/26

Strong user application with easy to learn navigation

Strong user application with easy to learn navigation

Pros

Easy of application use and EMR template customization

Cons

If practice or location renamed, audit reports no longer track due to previous name gone.

Macarena
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Billing Capabilities

Reviewed on 2024/01/11

Pros

It is an easy system to use and records who does what and when.

Cons

For Self-Pay issues, there is no way for errors to be caught

Sydney
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Nextgen Enterprise

Reviewed on 2023/12/02

Pros

I love the continued improvements and innovation.

Cons

Need for support when using a third party vendor

RHEN
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

NextGen is very customizable which is very awesome!

Reviewed on 2024/03/28

Pros

I like how it is easy to schedule, cancel, or deletes patient's appointment.

Cons

The least I like in NextGen is the scanning of documents.

Rupa
Overall rating
  • Industry: Medical Devices
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Helpful and easy to use tool

Reviewed on 2024/08/16

Overall my experience has been good. It was quick to learn and implement

Overall my experience has been good. It was quick to learn and implement

Pros

Its an easy to use and intuitive tool. The support and training was excellent.

Cons

The configuratation takes a bit of time.

Cooper
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The name explains it all

Reviewed on 2024/08/13

It was a great program to work with and easy to learn.

It was a great program to work with and easy to learn.

Pros

I loved the design and look of NextGen. Its simple to use and everything makes sense.

Cons

Having to call IT outside of office for help.