Practice Fusion Reviews

It was free and even though it is now paid it is and EHR with great pricing.

Prescriptions almost do not look real. When writing prescriptions in this software even though printed on RX paper, the prescriptions look like anyone could have written the prescription. A lot of pharmacies in our area want to call and verify they are real.

The software is user friendly. The support help people are fantastic at walking you through while you try to trouble shoot! The program is tied to Updox which is another amazing program.

There are a few gliches with the system and we are unable to add all attachments to referrals. If you send a document to the chart you are unable to attached it when faxing out a referral.

NOTHING !!!! AVOID this EMR at all costs

I was told by the sales person that everything i was looking for was included, then i did a free trial which did not give you COMPLETE access. beware, the price does not include EPCS, and there are NO CPT codes... unless you purchase your own CPT license or you cannot enter a single procedure code or anything to do with screening. you also have to manually enter each modifier as they also so not come included. I tried to cancel my subscription within 25 days of signing up with them and they said NO. they are dishonest and will hold you to this even if you are completely unhappy with their product... I will tell every fellow physician i know to avoid this product at all costs. Apparently they care more about getting their money then having satisfied physicians using their EMR who would actually refer others to it.

The interface is easy to read, landing pages easy to navigate. The colors pop, the menus easy to get through.

It was not appropriate or useful for our practice. We are a medical massage therapy practice, but we do not take patient vitals, etc.

The program is low cost. The program is intuitive to use.

Redundancy- to many places for one thing to reside depending on who entered it or practice patterns.

1. Providing good features ( Schedule including online booking, Patient demographics, management documents, E Prescription, Insurance and verification, Immunizations, Allergies, Smoking status, Vital sign, customized templates, Referrals, lab order and receiving results, image order and receiving results, Soap Note, Message, Patient portal and MIPS report) for free.
2. Providing free learning center in Practice Fusion EHR system.
3. Providing a free custom service ( with Phone, Email. Message, Online chat).
4. Providing report for regulatory compliance and qualify for CMS incentives.
5. Practice Fusion provides Cloud based EHR system. So, you can access the EHR system at any time from any places including out of county if you have internet access.
6. HIPAA, ICD-10, CPT, HL7 compliance and ONC certified.
7. Practice Fusion EHR system is easy to learn with very good navigation design.
8. Practice Fusion provides some of useful reports ( Patient, Chart notes, Diagnosis Drug interactions, Allergy interaction,
e-Prescription per provider, Medication, Patient lists, Referrals, Appointment, Payer, and Activity feed and audit report).

1. Practice Fusion has no billing management feature although it can been integrated with other billing software.
2. There is Payer list problems with payer codes, and custom service staffer don't know how to solver the issues.
3. Practice Fusion don't provide our own account manager, we have to explain our issuers each time when we contact customer service representatives.
4. We don't have any communication channel with up level staffer and technical engineer. So, when we have technical or want to have better features, we are lack of connection with Practice Fusion EHR desire team member.
5. Because Practice Fusion is free, the integration with labs and image centers are limited and slower.
6. Practice Fusion doesn't provide onsite help, and there are no regional help centers.
7. Lack of billing feature is a good issue. The processor of integration is completed and have a lot of issues with billing software companies.
8. Because of the billing issue, there is a problem to meet the cost requirement for MIPS from CMC .
9. There is no upper level help staff available in Practice Fusion Customer service.
10. Practice Fusion only provide limited reports. There are no billing and financial Reports. Such as, daily, monthly, yearly receivable and revenue reports.
11. We hope Practice Fusion will provide its own billing system for us, and we are willing to pay for the billing service.

Little lag, reasonably cohesive interface, easy enough to use once you gett over the learning curve.

Poor support which relies on the Practice Fusion community of users to answer questions for each other, no voice mail reminders to patients, difficult to find correct documentation for MIPS and not notified when info changes.

When Practice Fusion was bought out this year, they sent an email to their customers, promising continued commitment to them; however, when they decided to change their structure to cost per Doc,, per month, including part-timers, there was no email notification, and no pop up on their site to let people know. I found the notice in an innocuous looking box on their dashboard, that was so plain looking I had missed it for two weeks. Apparently, they are giving their long-term customers only 3 months notice to pay full price for their subscription, or lose their functionality. That's not a lot of lead time to make a decision about an EHR or make a change, especially when they haven't even taken steps to inform most of their customer base. No ramp up, no grandfathering, no communication. No new features for paying for the same free product, and you still have to pay extra for integrated billing. At this price point, my group now has many more options for fully supported, versatile products. Sometimes the way that something is done, says a lot about how a company views their customers.

This software was not very intuitive and not very user friendly.

It was very difficult to customize the patient intake, not meant for a subspecialty practice.
Many of the different labs do not contract with practice fusion and therefore the results do not automatically come into the system.

That it's free, fairly easy to use, but not always simple. Has gotten better over the years.

when creating a superbill, often sends a message "fix validation errors" before you can save as ready to bill, but no errors are listed or highlighted......WHAT DOES THIS MEAN?!?!?! The only solution I have found, to date, is to go through and start erasing diagnoses, one by one until I can save. Then, I know I am losing revenue because I have had to erase so many! Also, not being able to save partial info (name but no bday) means you can't save a few steps ahead and make it easier to begin with a new pt....or partial insurance info until you can actually get/see a copy of their cards. Medication interactions are often incorrect or marked as urgent yet when I contact the pharmacy, they don't have the same interactions listed on their system to worry about....and those stupid yellow drop-down reminders do nothing but get in my way. Searching for new pharmacies is sometimes difficult because it won't bring up the correct one.

I'm so happy they finally allowed us to add a sticky note to patient's charts. It was very difficult to have communication between departments to notify other members of the staff of patient needs. It is very helpful that it interacts so well with Kareo's Billing Software.

This program is a little clunky. In the last year they have been making improvements to the usefulness of the system for interaction between departments but there is still a great deal of room for improvement. The reports function is still a work in progress and leaves much to be desired in the information provided and the ease of finding information needed to monitor the flow of a practice.

The COST and the way Practice Fusion is continually responding to our suggestions and constantly
improving itself. We also started using other vendors we learned about from Practice Fusion like Updox which is an electronic fax program.

most of our large labs and all of our radiology do not interface with Practice Fusion so the paper copy needs to be scanned and put in chart.

It was free initially and simple, it was the 1 st EMR I used even their customer service was not great

Bad features, the notes look very plain
customer service no great
The contracts that you sign are not for 1 year or monthly , I would never use it again

I don't like anything about this software other than I am not longer giving them my money.

Even after their $145 million settlement for fraudulent charges because of unscrupulous kickbacks to opioid companies, they still have terrible customer service. Don't waste your time on this company.