Kentro Reviews

Kentro has been a huge time and money saver for us. Compared to a tool like NetSuite, functionality is almost identical at a fraction of the cost. As a data scientist, Kentro allows me to streamline my reporting processes, by consolidating all of our cross-channel metrics in one place. It is easy to pull reports with dynamic filters, allowing users to splice and dice the data as needed.
We are able to connect to all of our third party tools, which allows for a full funnel view spanning inventory, fulfillment, marketing, finance among many others, which has saved us countless hours of data consolidation and analysis. Additionally, the team at Kentro has been extremely quick and effective in responding to any questions I have had. Highly recommend!

No major red flags - it has exceeded expectations. Kentro seems to have a solid foundation, with many new features on the roadmap, particularly added functionality for demand and revenue forecasting.

WMS integration, PO fulfillment, invoicing

A little buggy at first but easy to fix.

The integration of processes and visibility over data

I find it not really practical in terms of lacking some features and the layout of fields and boxes

My favorite feature is the ability to map most every function of PO's by vendor. It allows for unique labels/ template profiles according to vendor guidelines.

What i've liked least has been my inability to add tracking to multiple shipments at once. However, i'm hopeful that it's a feature that will be implemented soon enough.

Incredibly easy to deploy with impeccable technical support whenever needed. The value for money is incredible considering all that Kentro does for our business. Works incredible well with our custom built software and integrates with our more plug and play services such as Shopify. We save a ton of time and money with Kentro.

We have not had any issues with Kentro to date.

The software is very user-friendly and has multiple features which simplify the day-day operational responsibilities due to multiple automated data syncs.

There was a learning curve, as with any new software!

Super easy to navigate, as someone who gets nervous about adapting to new platforms, I was able to pick it up fairly quickly. It is also really adaptable to many uses which I enjoy.

My only complaint is every time I click on an order under sales orders, it takes me back to the home page of orders instead of staying on the specific page.

Kentro is a very simple system to use, I like the integration with the other platforms I use on my day-to-day. It has improved my work efficiency. Superb customer service!

The system keeps improving, after I find an area that could work be more efficient, I quickly get support from the kentro team to automate and make changes as we go. So it may not be as intuitive at first, but there's usually a way around it to make it work.

Seamless integration of sales - shipping - inventory teams. It is easy for my team to keep track of shipments and timelines.

Sometimes the format is difficult to navigate, for example scrolling left and right in different lines (e.g. orders)

The most useful features are the reports and the capability to look up order information. I can pull several shipping reports in a matter of minutes. It's very intuitive and I like the UX.

There isn't anything difficult about using this software. Everything I have ever wanted to export, or see within the platform, I have been able to do.

I love how easy it is to create an order on Kentro and to visually see what is in your cart.

The hardest part of using Kentro for me is to pull up an order I previously placed. It has been complicated to relocate prior orders. For example if I place an order today and want to go look back at it tomorrow, it can be very challenging to find.

I love how easy the platform is for me to place orders & track them! I also really like how the person on the receiving end of the order gets immediately notified of the whereabouts of their package.

Sometimes the quantity amount is incorrect which creates a road bump in placing the order.

I am a fan of utilizing the reports section. Kentro is not only user friendly but it collects data that is useful to see how we are doing in sales. You can also keep track of order status and enter orders. I enjoy how accessible information is through Kentro.

I did struggle in the begin in locating information and entering orders. I believe a tutorial would be useful for those that are using it on a daily basis.