Smartwebs

4.4 (169)
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Cloud-based homeowner association management software

Overall rating

4.4 /5
(169)
Value for Money
4.3/5
Features
4.2/5
Ease of Use
4.3/5
Customer Support
4.3/5

86%
recommended this app
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169 Reviews

Nicole
Overall rating
  • Industry: Architecture & Planning
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Smartwebs Review

Reviewed on 2022/08/09

I have enjoyed using Smartwebs so far and look forward to continuing to use this software in the...

I have enjoyed using Smartwebs so far and look forward to continuing to use this software in the future.

Pros

The product is user-friendly and much easier than tracking with physical papers. I like that it is accessible remotely. Committee members are easily able to view ARC applications virtually without having to attend meetings in person. Smartwebs support is always easily reachable, friendly to speak with, and does their best to resolve any issues. If they are not sure of the answer immediately, they will call you back once they find a resolution. You can count on them.

Cons

I like that violation letters have auto-drafted text, which saves a lot of time when sending notices. However, I wish ARC letters had the same features. There is text particular to each kind of project that needs to be included in the notices. This is manually inputted each time, but would save a lot of time if the text was also auto-drafted.

Diana
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Smartwebs usage

Reviewed on 2021/11/29

It use to be good, but now there are so many "flaws" that we are finding that we are going to be...

It use to be good, but now there are so many "flaws" that we are finding that we are going to be using a different software program that incorporates the same type of usage as Smartwebs.

Pros

I like that it is easier for the staff to do compliance checks in the field. The off-line app lets us supply them with tablets that do not need phone numbers in order to run the app.

Cons

It is frustrating to have to use the same category/sub-category for a different violation for the same property and because of the way Smartwebs works, it won't let you, so you have to end up creating a new category/sub-category, which is then for the whole company and not just that community. We have had some very severe synching issues in the past 6 months which, at least some, have never been resolved as of yet. We can't even get them to let us know what the issue is and everytime we call or email, there is either a non answer or no answer at all.

Sandra
Overall rating
  • Industry: Information Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Fair

Reviewed on 2021/11/19

See prior comment

See prior comment

Pros

I like that the homeowner can submit their ARC themselves. It cuts down on handling paper. It is not a back product and over time I am sure it will get better as you get the kinks out.

Cons

The processing fee that is charged to homeowners as soon as the ARC is submitted and they do not have the option to pull that ARC back without paying the fee. Also some elderly that do not use computers cannot submit the ARC themselves. We have to chase down board members to sign in and review/approve or deny an ARC. The training for use is not always great and the trainers sometime get angry with us that need to learn.

Jennifer
Overall rating
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Smart Webs Review

Reviewed on 2021/12/06

Very user friendly and easy to navigate

Very user friendly and easy to navigate

Pros

Ease of Resident submissions and responses to submissions
Saving all the submissions information electronically instead of using paper
notifications of all submissions sent to residents confirming accepting of requests
Ability to use personalized templates for ARC response letters
Search functions for past submissions are very easy
Ability to keep a written paper trail of all correspondence to homeowner without having to create folders for all communication.
Don't have to worry about being responsible for paper submissions that could get lost or accidently thrown away
All resident info is already in the system which saves time when writing letters
Immediate response from ARC instead of using post office to mail letters
Reminders for ARC Committee members who need to vote instead of having to send out emails individually. Saves time.
Easy to navigate from ARC to Violations in same program which saves time
Easy to personalize letters if needed
Easy to add or delete new committee members and admin status
Easy to create new template letters
Quick response from help desk for any issues that come up
Letters are emailed so nothing gets lost in the mail.. Answers to submissions take little to no time
Training of the program was not difficult
Overall a very user friendly software

Cons

Creating template letters is a bit complicated
Email notifications to Committee members is excessive

Danielle
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Smartwebs in a Nut Shell

Reviewed on 2021/12/02

Adding Smartwebs to our business software moved our office out of the dark ages into an almost...

Adding Smartwebs to our business software moved our office out of the dark ages into an almost paperless environment. With files being easily accessed with a few clicks, we are able to decrease our response time.

Pros

Compliance & Arc are user friendly applications. The mobile version allows property managers to record and send violations in little time with a simple follow up process. The ARC software cuts application processing time in half, which allows staff to focus on other projects. We have had positive feedback from committee members.

Cons

New homes added after initial set up are not placed on the map properly. The only way to fix this is manually move the home. When communities of 100+ are being added, this can be cumbersome. The email function is great, but if two emails are in the system separated by a ";", the system does not recognize them as separate emails. You are unable to "Queue" letters in ARC like you are in the violations portion of Smartwebs. If your committee requires approval of letters before they are sent out, this lack of function requires you to repeat the process twice before the letters are sent.

Rachel
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

I like Smartwebs

Reviewed on 2021/12/10

In general a very good program. Easy to use and makes it much faster to send out violations after...

In general a very good program. Easy to use and makes it much faster to send out violations after an inspection, and to allow ARC committee members to review applications and comment on them without having to physically meet.

Pros

Easy to upload documents for restriction enforcement and for ARC applications. Easy for committees to review applications, comment and respond back. Easy to inspect properties, take pictures and upload notes.

Cons

Sometimes it does not link ARC applications and violations together, so it will show there are no ARC applications on a property and I will open a violation, only to find out when I am at a desktop computer that there really was an approved application on file. Also, sometimes if I am using the map it won't show me the status of some addresses.

Lindsey
Overall rating
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Smartwebs User and Admin

Reviewed on 2021/11/18

As a user, my experience has been mostly great. My only complaint is the UI for work orders and the...

As a user, my experience has been mostly great. My only complaint is the UI for work orders and the lack of advance notice on software changes. Smartwebs would be better served by notifying users up front of upcoming changes instead of after the fact via a pop up upon login. As a Smartwebs global administrator for my company, my experience has been neutral at best. Smartwebs could greatly benefit from better communication to the global admins, and while the response time on basic issues with Support has greatly improved, the response time on more involved issues has suffered and we find ourselves repeatedly following up on requests to get an answer.

Pros

The ability to take photos and add them to compliance letters is a must and Smartwebs does this well. The ARC module is a game changer in being able to track architectural requests and send the committee automated reminders without having to involve the manager.

Cons

The work orders module is clunky at best. It is hard to navigate and not user friendly.

Tasha
Overall rating
  • Industry: Management Consulting
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Smart software for smart people.

Reviewed on 2021/11/18

Overall, SmartWebs is crucial to the smooth operations of our HOAs, especially considering the...

Overall, SmartWebs is crucial to the smooth operations of our HOAs, especially considering the amount of compliance and steady stream of architectural applications.

Pros

SmartWebs is a useful software that integrates well with our VMS. The features currently in place are intuitive, and when improvements are proposed, they are truly considered.

Cons

There are several quality of life improvements that my team and I have proposed over the years. I would love if the development sector of SmartWebs was speedier at implementing these items, as several would further expedite our work and greatly improve the software for all users.

Taylor
Overall rating
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Imperative software in the new remote world we live in.

Reviewed on 2022/10/03

Smartwebs makes the flow of communication for ARC''s and Compliance violations seamless, which...

Smartwebs makes the flow of communication for ARC''s and Compliance violations seamless, which helps the productivity of the association and manager.

Pros

Ease of communication between committee members and management. The documentation for record purposes, and the convenience the software offers with electronic mailings.

Cons

I wish there were an easier way to manage the compliance timeframe period.

Sonia
Overall rating
  • Industry: Civic & Social Organization
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Smartwebs is a TIME SAVER

Reviewed on 2021/11/29

I have been using this system for over a decade. It is very easy to use and a great time saver.

I have been using this system for over a decade. It is very easy to use and a great time saver.

Pros

This software makes it easy to communicate with management, committee members, owner/residents, and contractors. The program is easy to use and does not require a significant amount of time to train new users. The search feature allows me to yield quick results for historical data. The reports are convenient and easy to run.

Cons

It would be good if manual updates to voting members was not required.

Elissa
Overall rating
  • Industry: Management Consulting
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Customized software in an ever-changing world

Reviewed on 2021/11/29

Overall, my experience is that Smartwebs makes some of the laborious tasks in association management...

Overall, my experience is that Smartwebs makes some of the laborious tasks in association management easier through streamlining certain parts of operations.

Pros

Smartwebs is an intuitive product to learn and assimilate into the day-to-day operations of HOA management. A large portion of our job consists of Architectural Review requests and Compliance, both of which are available within this software, by address and resident. In addition, the notes feature of compliance is essential; as is the forum for committee conversations.

Cons

The only negative I have had is being required to have Smartwebs update our template letters. This is a bit of a hand-tier.

Greg
Overall rating
  • Industry: Real Estate
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

smartwebs

Reviewed on 2021/11/29

smartwebs support was helpful when issues arose.

smartwebs support was helpful when issues arose.

Pros

the features, like the chair position, were liked very much by the end users.

Cons

nothing is streamlined. the requestor cannot upload their request themselves. they cannot respond to questions from the committee. a third party admin has to be involved at every step of the way.

Alci
Overall rating
  • Industry: Management Consulting
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Smartwebs honest review

Reviewed on 2021/11/18

Overall I'm very happy with this product and can't imagine my daily work without it.

Overall I'm very happy with this product and can't imagine my daily work without it.

Pros

I really like this product, I honestly don't know how managers did their inspections and ARC management without, it's a time and life saver in my opinion.

Cons

I would like the integration to be done live, having to wait for once per week integration sometimes slows me down.

Dee Dee
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Development Coordnator and Architectural Review

Reviewed on 2021/11/18

I started using SmartWebs back in 2014/15 or somewhere around there, [SENSITIVE CONTENT] from...

I started using SmartWebs back in 2014/15 or somewhere around there, [SENSITIVE CONTENT] from Austin used this at her Management Company and introduced FirstService SA to SmartWebs and I have loved it ever since. So easy to navigate and to use the website.

Pros

It is easy to find requests and close out requests, I like how it is easy to filter the information.

Cons

I have 2 separate accounts, one for my company and one for the HOA. I cannot be signed into both at the same time and get it's frustrating having to sign in-sign out....

Jacksen
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best all around software in the industry

Reviewed on 2021/11/18

Having one platform for everything an HOA or management company needs just makes the managers and...

Having one platform for everything an HOA or management company needs just makes the managers and integrations job easier all around. Customer service and the higher up execs are all pleasant to work with and listen to suggestions or criticism should it arise.

Pros

SmartWebs is first and foremost very user friendly. Features work seamlessly, set up and integration is extremely easy, and if something goes wrong customer support responds very quickly.

Cons

As far as existing features, I don't believe there are any cons. We work with SW all the time to try and implement new features or give suggestions for improvements, but it's overall a very pleasant experience.

Leslie
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Daily Grind

Reviewed on 2021/11/18

Smartwebs is user friendly and for the most part easy to understand. We have a few mapping issues...

Smartwebs is user friendly and for the most part easy to understand. We have a few mapping issues but other than that it usually works.

Pros

Pretty user friendly. I can find what I am looking for in the search buttons. I would like to be able to have the offline and online open at the same time in the field to do some clean upon the mapping when I am on location.

Cons

Some of the features seem cut and dry not very flexible and the mapping is a little way off sometimes

Adriane
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Compliance

Reviewed on 2021/11/18

It is definitely a step in the right direction. A few tweaks are needed to make it more functional.

It is definitely a step in the right direction. A few tweaks are needed to make it more functional.

Pros

In general, the screen to label the compliance letter and add a picture has a good workflow. I like being able to search the letter history.

Cons

In the compliance software- 1) it would be great to have a place to add community exceptions for an inspection driver. 2) It would be great to be able to add notes for a compliance driver to view- like focus on tree trimming and so on. 3) it would be great to be able to have a list of properties for the compliance driver to review during the inspection. 4) it would be great to be able to run a report to see which notices a compliance driver sent. 5) On busy narrow street, with impatient drivers, it is not easy to get to the address to start labeling the letter. It would be good to be able to take a picture and put it in a holding area, and then assign to an address later. Drive down the street and park and then upload it. 6) adding new compliance letters is not user-friendly.

Amanda
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Smartwebs HOA Management Use

Reviewed on 2021/11/18

Overall, Smartwebs has been a great software program. It is incredibly user friendly for someone...

Overall, Smartwebs has been a great software program. It is incredibly user friendly for someone that is moderately tech savvy, however, we do have several users that complain that it can be difficult to navigate (I think that's directed more towards users that aren't very tech savvy). I appreciate the features that the software offers, but the biggest issue that we have is issues with syncing with our accounting software to make sure the most accurate and up to date information is being used.

Pros

It is incredibly user friendly and offers many different features

Cons

Sometimes the HTML or coding in the letters can be difficult to navigate or understand if not familiar with this type of coding.

Dee
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product!

Reviewed on 2021/11/18

Pros

This software is easy to use. Boards and Committee members have access to view violations and other information at leisure- which puts less stress on management. Customer service is Grade A!

Cons

Does not allow for daily fine schedules.

Carmen
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I have only one complaint and that is about the categories not being able to be used more than...

Reviewed on 2021/11/19

I enjoy using Smartwebs and the fact that it is easy to use.

I enjoy using Smartwebs and the fact that it is easy to use.

Pros

I like that I am able to print out reports for the Board of Directors with ease.

Cons

Again, the only complaint would be that the categories run out after one or two violations.

Melodie
Overall rating
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Smartwebs make the one part of my job I hate easier.

Reviewed on 2021/11/18

Pros

The ability to access a property database and send covenant violations on one platform makes covenant drives bearable. Without a product like this, drives would recommend more time and hassle.

Cons

The ability to upload and place new properties is a difficult process and should be easier.

Brandi
Overall rating
  • Industry: Real Estate
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love this App!!

Reviewed on 2021/11/18

Helpful!

Helpful!

Pros

This app allows property managers to easily issue violations while onsite on a property inspection but also issue violations that a Board member may issue while a PM is not onsite. I use the app and I use on my laptop. I can add photos and customize my letters with ease.

Cons

I don't like not being able to make adjustments to created letters that may have already gone out to reissue corrections.

Jennifer
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Smart Webs ARC & Violations

Reviewed on 2021/11/18

I love it for the ease of reporting to the Board and am looking forward to getting the work order...

I love it for the ease of reporting to the Board and am looking forward to getting the work order system in play.

Pros

SmartWebs violations and ARC are very easy to use and provide an easy way to track projects and violations. There are a variety of reports that can be ran depending on how you need to see the data.

Cons

Smartwebs offline sometimes crashes when adding a picture out in the property.

beverley
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Tracking made easy

Reviewed on 2022/10/03

Good overall. I use it daily for work orders and compliance reporting. Makes my job easier and...

Good overall. I use it daily for work orders and compliance reporting. Makes my job easier and more accurate.

Pros

The mapping and tracking features. The mapping allows ease for inputting new work orders and violations while on site.

Cons

Editing work orders or compliance issues.

Sam
Overall rating
  • Industry: Management Consulting
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great Product

Reviewed on 2022/08/09

More productive inspections

More productive inspections

Pros

Ease to use the program after it has been properly setup.

Cons

Wish integration and member database was more automatic.