Lookout Reviews
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36 Reviews
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Satisfied Customer
Reviewed on 2024/02/24
It’s been a good experience and the product is easy to understand and use.
It’s been a good experience and the product is easy to understand and use.
Pros
It’s very user friendly and easy to understand.
Cons
It doesn’t have some features that our other system did.
Response from The Lookout Way
Thanks for your positive review Karl. Glad to hear you are enjoying Lookout.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Intuitive accounting with logical UI
Reviewed on 2024/04/23
As a tech savvy person (at least I like to think) it is really nice to see efficiency improvements,...
As a tech savvy person (at least I like to think) it is really nice to see efficiency improvements, no more waiting for endless data to load slowly.
Very much appreciate the seemingly continual logical improvements for how systems work, from new shortcuts being added to entire new optimized reports or functions for a regularly used function.
Pros
I love that Lookout is very forward thinking in terms of technology and continual quality of life improvements because their fundamental ideas for how Home Care should work is refreshing to see
Cons
The initial setup and implementation phase had all hands on deck and there is still support but with lengthier implementation times. It was in part already known and I don't have know how on the agreements we have with lookout but it is improved over previous software.
Response from The Lookout Way
Thank you for the lovely review, Bradley. Glad to hear you are enjoying Lookout.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Care Management Software
Reviewed on 2025/02/11
The system is constantly improving. It is Australian, so they are very proactive when it comes to...
The system is constantly improving. It is Australian, so they are very proactive when it comes to the changes in aged care.
Pros
Very easy to use and the team are responsive to all questions
Cons
It is all very functional, so I have no complaints
Alternatives Considered
AlayaCareReasons for Choosing Lookout
Procura was being made redundant. This was the best option and much better than ProcuraSwitched From
ProcuraReasons for Switching to Lookout
It seemed better. Also, Australian made and supported- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
It has promise, but is not NDIS ready.
Reviewed on 2023/04/30
The Lookout Way has potential. If I were providing aged care brokerage services, it would be great....
The Lookout Way has potential. If I were providing aged care brokerage services, it would be great. Sadly it isn't suited for NDIS providers without serious hacks and compromises.
Pros
Great ticketing features and transparency between clients and workers.There are a lot of customisation options along with an APIAllows for self-booking.
Cons
It is designed mostly for managing contractors.The API is missing core features relating to invoicingInvoicing is difficult to navigate.Cancellations are not listed on proda export and are structured poorly as options.Care plans are essentially word templates rather than forms and cannot be created or updated in the field.There are a lot of hidden addon costsWorkers cannot fill out forms.There is no document tab. Documents can only be stored in client notes.Service agreements and quotes can not be managed within the platform.
Response from The Lookout Way
Hi Mark, thank you for this thorough review. Your feedback is valuable. We have logged it with customer success to explore some existing features, new updates and workarounds with you that could meet your needs, and we have lodged your feedback with the engineering team for future roadmap considerations. Some of the items you raised are on the product development roadmap already.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
System Superstar!
Reviewed on 2024/11/17
I have had a positive experience with Lookout.. it is much better than what I have used previously
I have had a positive experience with Lookout.. it is much better than what I have used previously
Pros
user friendly, simple to understand and easy to learn.
Cons
nothing I think its an excellent system,
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Happy with the change
Reviewed on 2024/07/16
Overall I like it. There are some areas that still need to be looked at but overall it has been a...
Overall I like it. There are some areas that still need to be looked at but overall it has been a positive change.
Pros
I like the uninvestigated observations section. It alerts the care advisors to any changes in clients condition- health, social etc straight away. Carers like that CA can reply back to them.
Cons
Unable to find documents. Once in notebook they are lost. Need to be able to find these more easily.
Clients and families still not able to see carer notes.
Response from The Lookout Way
Thank you for your review, Joanne. Glad you are happy with the change and have shared your feedback with the team.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Home Care Manager review of Lookout
Reviewed on 2024/07/30
Our experience has been positive. We have received positive feedback from staff and consumer users....
Our experience has been positive. We have received positive feedback from staff and consumer users. User friendly, clear, good support.
Pros
Ease of use, neat, dynamic. Responsive customer service and troubleshooting.
Cons
Some features not quite there yet but on the roadmap for implementation.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Clear leader in the field - and it isn't even close
Reviewed on 2024/09/17
Fun, enjoyable, satisfying. Professional ... what else is there ?
Fun, enjoyable, satisfying. Professional ... what else is there ?
Pros
Technical capabilities - API is extensive.
Pre-sales support is astounding
Cons
UI could do with a bit more polish and understates how great the actual product is
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Lookout review.
Reviewed on 2025/02/19
Overall I think lookout is a system that all providers should use as like I said, it captures...
Overall I think lookout is a system that all providers should use as like I said, it captures everything thats needed, its very clear on where to find different tabs, the fact thats its linked to so many different things still blows my mind. The lookout team have just made this an amazing program to use and I very much am happy to be using this.
Pros
After using multiple platforms and systems I find that Lookout is very clear, very easy to use and with how streamlined it is I find that it still captures everything needed.
Cons
Not so much what I like least but it would be beneficial to have the client contribution on the dashboard under the funding section with the subsidy and ITF. Currently if a member does make a VC the only way to find is to search through all tickets which can be hard to find at times.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Efficient and easy
Reviewed on 2025/01/21
My experience has always been great, I really appreciate it and it's efficiency.
My experience has always been great, I really appreciate it and it's efficiency.
Pros
I enjoy the simplicity of it, it is very easy to navigate.
Cons
I don't enjoy how there is no backup if you accidentally refresh the page and lose all your notes.
I also wish that there was a quicker ability to hyperlink other than having to scroll and hit the button every time.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Good CRM with AI features
Reviewed on 2025/01/10
Good technology that made work easier and easy to use interface
Good technology that made work easier and easy to use interface
Pros
Ease of use
Dashboard that is user friendly
AI tool for observations
Ease to complete referrals
Cons
No documents tabs to place documentation
No budget tab
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Go-live a month ago and we are very happy with Lookout
Reviewed on 2024/07/05
Very positive. The implementation team was very supportive throughout the process. The system is...
Very positive. The implementation team was very supportive throughout the process. The system is well designed and easy to use. We are also integrating our operational management processes into the ticket system and it improved efficiency.
Pros
Good design, easy to use, good UI.
The ticket system is so powerful in operational management and implementing workflows/processes. Very flexible in designing ticket types, templates, team communication, and reminder.
Cons
No client-level authorisation. Risk AI needs improvement and option to de-escalate.
Response from The Lookout Way
Thank you for your review. Your feedback has also been shared with the product team.
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Very Good but need more improvement.
Reviewed on 2024/06/25
Good, but need more improvement to be able to use this app.
Good, but need more improvement to be able to use this app.
Pros
Checking clients details. Be able to follow statement and some scheduler
Cons
Need to be able find old notes, going back page by page until fins old notes.
Response from The Lookout Way
Thank you for your review, Silva. We are very grateful and please know that we have shared your improvement ideas with the product team as well.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Lookout Review by user
Reviewed on 2024/04/03
I have found Lookout to be easy to learn and use. I have used other software that is much more...
I have found Lookout to be easy to learn and use. I have used other software that is much more 'clunky' and time consuming to learn.
Pros
I find lookout to be user friendly compared to other software currently.
Cons
I would like there to be an autosave feature so that when I switch between different parts of the Help Plan that it saves my work rather than having to click edit and save over and over again.
Response from The Lookout Way
Thankyou for your positive review Rachel. Glad you find it easy to use. I've submitted your autosave request to the product team as well.
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
CRM in Aged Care
Reviewed on 2024/06/12
Pros
User friendly
Allow user to spend more time on clients
Less admin work
Transparency of information
Cons
No section to add important documents that can be easily accessible
Response from The Lookout Way
Thanks for your positive review, Cliff. We are glad you like Lookout. We have submitted your request for document storage to the product team.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Lookout Review
Reviewed on 2024/01/24
My overall experience with Lookout has been fantastic. Lookout allows me to be able to stay...
My overall experience with Lookout has been fantastic. Lookout allows me to be able to stay connected with our members, families and helpers. Lookout has many features and empowers our members and families to have choices with their in home care services they receive and have live access at any time to view their home care package funding and statements which is transparent and easy to read and understand.
Pros
I love the remote care monitoring feature which allows oversight of our members services and support they are receiving in the home at the time of the service. It enables us to be able to recognise any changes to our members health and wellbeing and follow up promptly.The software is very easy to use and any changes or updates made to the members help plan or profile is instant which allows our helpers, members and their loved ones stay connected and update to date.
Cons
I honestly cant think of anything I like least at this time.
Response from The Lookout Way
Thankyou for your lovely review Carly. Glad you really enjoy the remote care monitoring feature and the platform in general.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Lookout-An excellent platform!!
Reviewed on 2024/03/21
Excellent program. Very user friendly & easy to retrieve and store information.
Excellent program. Very user friendly & easy to retrieve and store information.
Pros
Easy to use. Great features that ensure information is readily accessible.
Cons
Unable to schedule lunchbreaks for carers.
Response from The Lookout Way
Thank you for your positive review Jason. Glad you are enjoying the platform.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great addition to our Business
Reviewed on 2024/01/22
Love the product - works well and delivers on what we need a good rostering system
Love the product - works well and delivers on what we need a good rostering system
Pros
how easy it is to use and simple in its functionality
Cons
it could be better to find most simple information and we lost how long someone has been with us so we lost a bit of history
Response from The Lookout Way
Glad you are enjoying that platform Julie and thank you for expressing how it is a great addition to your business.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Lookout software
Reviewed on 2024/03/21
Pros
the ease of use - user friendly app and streamlines different function in one place.
Cons
still being developed - could have a few more functions.
Response from The Lookout Way
Thank you for your positive review Albertina. Glad you are enjoying the platform - keep an eye on the roadmap for new features in development.
- Industry: Government Administration
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to Use
Reviewed on 2024/07/11
Pros
Easy to use, it is quick to find details about clients.
Cons
Nothing yet as I do not use all the options on it.
Response from The Lookout Way
Glad to hear you are finding Lookout easy to use Jas. Thank you for your review.
- Industry: Health, Wellness & Fitness
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review for Lookout - A great system for managing compliance
Reviewed on 2023/10/18
Fantastic overall experience
Fantastic overall experience
Pros
It is easy to use to manage compliance and it makes keeping track of paperwork a breeze
Cons
The pop up bubbles are sometimes hard to navigate away from
Response from The Lookout Way
Thank you for the positive review Caitlin. Glad you are enjoying Lookout.
- Industry: Consumer Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Member information all in one place
Reviewed on 2023/06/15
I use it 8 hours 5 days a week and love the convenience, the efficiency it enables by being able to...
I use it 8 hours 5 days a week and love the convenience, the efficiency it enables by being able to find things on a member's profile with ease by looking at 'subject' headings. The various functions all play a part in making our working day easier, more efficient and keeping everyone aware of what is going on with a member.
Pros
All the member's information is in the one place, and easy to locate and differentiate between different actions - required or previous.Smooth transition between pagesAllows for cutting and pasting, assigning to specific team members, tagging of people also using it, categorisation, tags to classify.
Cons
It takes some time to learn as vastly different than anything I'd used previously, however after a few weeks of regular use it's very user friendly.
Response from The Lookout Way
Thank you for your thoughtful and detailed review JodieAnn. Glad to hear you are enjoying Lookout.
- Industry: Health, Wellness & Fitness
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy and Simple
Reviewed on 2023/10/13
Pros
Very easy and simple to use, easy to find what I need, be it a ticket, creating a Purchase order or a TPP to send a quote request.
Cons
I have no complaints so far and has met all my demands well.
Response from The Lookout Way
Thank you for the positive review Manuela. Glad to hear Lookout is supporting your needs.
- Industry: Health, Wellness & Fitness
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to use
Reviewed on 2023/08/01
Fantastic
Fantastic
Pros
Look out is easy to use and functions well. I use look out daily and can say its is very easy to navigate and learn to use.
Cons
Not many functions I dislike about look out, nothing comes to mind.
Response from The Lookout Way
Thank you for the review Samantha. Glad you are enjoying Lookout.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Not bad
Reviewed on 2023/10/16
Happy with it so far
Happy with it so far
Pros
Nice and Tidy Web Based I liked and would recommend
Cons
Cos it s web based and app friendlyHappy with it so far
Response from The Lookout Way
Thanks for your review David. Great to hear you like Lookout and would recommend it.
