BusyPaws

4.7 (66)
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Overall rating

4.7 /5
(66)
Value for Money
4.5/5
Features
4.5/5
Ease of Use
4.3/5
Customer Support
4.8/5

95%
recommended this app
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66 Reviews

Lisa
Lisa
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Makes running my dog training business easy

Reviewed on 2023/11/17

Great Customer Service and best option for dog trainers

Great Customer Service and best option for dog trainers

Pros

Love the dog profiles, the ease of adding notes, scheduling, and adding dog birthdays!

Cons

Can't integrate with square invoicing, can't integrate course with thrivecart and my evergreen funnel so still am paying for a separate program for that.

Tim
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent all in one software for Pet Establishments running one or more service (Pet Store,...

Reviewed on 2024/12/07

We love it and [sensitive content hidden] was tremendous not only on-boarding us which made...

We love it and [sensitive content hidden] was tremendous not only on-boarding us which made switching to a new application more welcoming and less stressful but also so VERY quick to respond with any questions we had/have!!

Pros

Ease of setup/admin and allows for great customer interaction along with GREAT customer support with expedited response which is so key!

Cons

Nothing really just suggestions on potential improvement with the customer portal by putting the credits at the top makes it easier for customers to find especially when on mobile. A mobile app option but I believe this is in development ;)

Sabira
Overall rating
  • Industry: Sporting Goods
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Review after 1 day of using

Reviewed on 2023/09/07

Pros

Connecting to quickbooks. it will be easy for clients to pay online

Cons

hard to set uptransfer of data takes a long time

Jonna
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Busy Paws has been an absolute game-changer for us!

Reviewed on 2024/10/20

We honestly couldn’t be happier with Busy Paws. They’ve transformed the way we manage things, and...

We honestly couldn’t be happier with Busy Paws. They’ve transformed the way we manage things, and we’re so thankful for their excellent service and support!

Pros

First, their customer service is unmatched. Even at my most daft, the Busy Paws team is always there to help. I appreciate their willingness to schedule meetings to troubleshoot any issues, and their staff is incredibly kind and patient. Our entire team is so grateful for [sensitive content hidden]— they’ve made everything so much smoother for us!

Their plans are not only affordable but also incredibly robust. Busy Paws covers all of our needs — from scheduling and vaccines to contracts and so much more — and the value for the price is unbeatable.

Another standout feature is the ease of use. The interface is intuitive and easy to navigate, and if you do get stuck, helpful articles and videos guide you through. It’s made our whole process so much more efficient.

Busy Paws is also consistent — we’ve never experienced outages or communication issues. And they genuinely care. We’ve had a few minor emergencies, and they’ve been right there with advice and support, walking us through our mistakes to ensure our clients are impacted as little as possible.

Cons

We just want an app. The interface it too small on our phones in browser. We hear there may be an app coming!

Alternatives Considered

PetDesk and Pet Manager

Reasons for Choosing BusyPaws

We did not like how hard Pet Exec was to use.

Switched From

PetExec

Reasons for Switching to BusyPaws

Mainly the customer service and how simple it was to use.
Kimberly
Overall rating
  • Industry: Individual & Family Services
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

What sets BusyPaws apart is the 2-way calendar sync

Reviewed on 2024/08/07

My main reason for choosing BusyPaws for my business is that I don't have a facility or staff to...

My main reason for choosing BusyPaws for my business is that I don't have a facility or staff to manage. Sometimes, I travel to clients' homes for training, and sometimes, they board in their homes with me. This software makes it easy for small home-based businesses like mine to have options for running a big facility with inventory.

Pros

I love how easy the platform is for both my clients and me. I've got great feedback for booking being so easy.
The BEST feature BusyPaws has that most others don't is 2-way Google calendar sync; believe me, I checked for this on multiple other pet software. It's a one-woman show around here, so if I schedule a doctor's appointment for my daughter, it saves me so much time that it will automatically block out that time from my schedule for clients to choose from. It's equally as fast to put new appointments in my calendar so I can see everything from the calendar app I was already using on my phone.

Cons

There is no dynamic pricing option for automatically adding a discount if someone is booking more than one dog. The add-on feature is a little tricky. Add-ons automatically get applied once per pet to the booking, so if you are trying to add something that a client might want more than one of, like this, it isn't possible. Another challenge with add-ons is if a client is booking two dogs for boarding but only wants one dog's nail trimmed, and it will automatically add it to both dogs. There is no way to choose quantity or dog for add-ons.

Alternatives Considered

Time To Pet, Gingr and DaySmart Pet

Reasons for Choosing BusyPaws

PocketSuite isn't specifically designed for pet businesses, and their customer service sucks. Gingr has a ton of cool features but definitely made more for a facility than a small one user business like mine.

Switched From

Gingr and PocketSuite

Reasons for Switching to BusyPaws

2 way google calendar sync is the main feature I couldn't find anywhere else.
Daniel
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The monthly subscription made it possible for me to switch to BusyPaws!

Reviewed on 2024/07/22

I am very happy with my investment in BusyPaws. Once you get past loading and setting up all your...

I am very happy with my investment in BusyPaws. Once you get past loading and setting up all your packages and lessons, this software pays for itself by saving you so much time and money on multiple software subscriptions. Unlike other competitors that charge a lot more, BusyPaws' monthly subscription and affordable rates made it possible for my small training business to switch. I highly recommend BusyPaws for any small business looking to grow!

Pros

What I appreciated the most about BusyPaws is that their customer service is always willing to jump in when the chatbot is having problems answering your questions! I also love that they provide a very affordable monthly subscription.

Cons

The process of organizing my training sessions and packages. Although BusyPaws software is primarily intended for kennels and groomers, as a trainer, it took me some time to figure out how to utilize it for my business. However, the customer service has been incredibly helpful in assisting with troubleshooting!

Alternatives Considered

HoneyBook, Kennel Connection and PetExec

Reasons for Choosing BusyPaws

I was spending a lot time and money managing several apps for my business. When I did the math, BusyPaws saved me on both fronts.

Switched From

Calendly, Setmore, Ecwid, Wave, Podio and Thinkific

Reasons for Switching to BusyPaws

Affordability. Monthly packages without contract. Integration. Customer Service support in Canada.
Alycia
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Organization for Busy Dog Trainer

Reviewed on 2024/04/16

Very good! Their customer service has always been amazing and they have spent a lot of time with me...

Very good! Their customer service has always been amazing and they have spent a lot of time with me fixing things or helping me understand how to set up services.

Pros

I like that I can coordinate and schedule open-enrollment classes. This is especially important for my puppy classes so that people can sign up as soon as their puppy's are ready. BusyPaws keeps all my client emails and pet information in one secure place so I have been able to eliminate a lot of paperwork!

I'm also very happy that BusyPaws how has the ability to sell products (and their different tax rates) this is great because it eliminated my need for a different invoicing software and I can now keep everything in BusyPaws and easily add on products such as treats, or toys for my students.

Cons

Sometimes there is a bit of a learning curve to new things and also periodically I will notice that attachments are not sending properly to my training students.

Amy
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great System

Reviewed on 2024/11/21

I love it! Customer Service is fast and helpful, the articles and help pages are helpful and it's...

I love it! Customer Service is fast and helpful, the articles and help pages are helpful and it's really easy to use.

Pros

I love that it has everything I need to run my business and that they are always adding to it.

Cons

I wish it were easier to edit the report cards like it used to be instead of recreating the whole report card.

Caz
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We love BusyPaws!

Reviewed on 2024/10/17

Overall it's a great app with great ease of use. Its interface is easy to understand and move...

Overall it's a great app with great ease of use. Its interface is easy to understand and move around. Most of all, the customer service is superb. Any time I've had an issue, someone has been available to help and get things resolved. I tried a couple of other industry apps first and settled with busypaws. We have been using it in our daycare, training, boarding facility for a couple of years now.

Pros

Its very easy to create different services and schedules and decide what to allow clients to see on their end. It has a lot of functionality now with the icons and the store. It's easy for clients to use . Customer service is wonderful.

Cons

My customers and I get a little confused sometimes with package credits - available, used, scheduled etc.. as they are colored and worded differently on the client end.

Leanne
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Dog Trainer Business Management Software

Reviewed on 2025/01/08

I love how responsive your customer service is.

I love how responsive your customer service is.

Pros

I love how easy this platform is to use. It helps me with every area of managing my business.

Cons

I would have said that there was no app to make access away from my computer easier, but low and behold, now there is one!! Thank you!

Davina
Overall rating
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Software Out There For All Pet Services

Reviewed on 2024/10/29

Excellent software, and definitely the best one I have found from my research. It offers everything...

Excellent software, and definitely the best one I have found from my research. It offers everything needed under one umbrella and I’m glad I have chosen it.

Pros

Easy to use with excellent tutorials and help available when needed. It was very easy to add the code to my website as well which made me feel more competent with computers than I actually am!

Cons

It would be helpful if, when adding input fields to the intake forms, there was the ability to edit the order of the input fields. For example; I had created a long list of questions in the Pet and Customer fields and was in the process of adding them to an intake form when I realised that I needed to change the order of some of the questions but I couldn’t drag and drop the fields so had to undo a load of the drop-downs and sort of start again.
I know it would have been easier to organise this offline beforehand but I was still learning the software and it was just a little niggle.
Another handy option to have in the ‘field type’ could be a table that can have text added. In my paper questionnaire I have tables asking, for example, how a dog reacts to other dogs in various situations. The first column shows the situations (eg: in the house, in the garden, on the lead, Off-lead, etc…) and then I have 8 further columns labelled things like No Issues, Avoids, Barks/ Growls, Mouths/ Bites, etc… so then I can tick whichever cell(s) apply and doesn’t take up much space. For my BusyPaws intake form, I had to create multiple answers under the Multiple Option to include all the options I need which leaves the question looking very long on the questionnaire - something which I didn’t want to look off-putting to clients.

Linda
Overall rating
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Is Busy Paws the GOAT of training software? You decide -- I already have. YES!

Reviewed on 2024/07/09

My experience was and continues to be a good one. I am happy I found them early for my business and...

My experience was and continues to be a good one. I am happy I found them early for my business and also early in their start as I have been a proud Busy Paws member since they were small, unique and wonderful. (Did I mention patient??) They remain wonderful, kind and patient as they grow.

Pros

the depth of the product and the thoughtful updates, and I have to stress the strength of their support for even the most repetitive and mundane questions.

Cons

The depth of the product..Ha ha. Meaning only that I love the depth and had to concentrate to learn how to navigate it, mostly because I wasn't as tech savvy as I imagined I was (key [sensitive content hidden] and then me doing a cartwheel with an awesome landing...). Most people who helped me got it quickly as I know you will! It's me, not you.

Alternatives Considered

Acuity PPM

Reasons for Choosing BusyPaws

I needed a more robust system for my growing business

Switched From

Appointy

Reasons for Switching to BusyPaws

More robust and much better sales force!
Angelica
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Product

Reviewed on 2024/07/09

Outstanding. It is the best solution out there and I spent years researching and had my own custom...

Outstanding. It is the best solution out there and I spent years researching and had my own custom code prior to using Busy Paws.

Pros

Well thought out and created and managed by people who are dog trainers.

Cons

There are some functions that I would like to have but they are not available. I would like to have more control over who has access to what and also booking ideally would default to the person who is logged in but I am VERY happy overall!

Christina
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Initial Thoughts on Busy Paws Set Up & Purchase

Reviewed on 2024/03/05

I have had a great experience so far. The 30 day free trial has been so valuable to take my time...

I have had a great experience so far. The 30 day free trial has been so valuable to take my time ensuring the software will work for my business, and I have gotten prompt responses from BusyPaws whenever I had a question or status update. We are wading through the set up and I'm so excited to launch for our customers!

Pros

I had trialled a couple management softwares and knew more or less exactly what I wanted. Busy Paws let me right into their software as a free trial to start exploring and playing around! This was a huge selling point for me as I was able to go through the features and functions at my own pace in between appointments and I didn't have to try to ask everything in a 30 minute zoom call demo.

Cons

I have read complaints from others about the difficulty with learning the software and getting set up. My team member and I are decently tech savvy and have found that the software is detailed and complex, but that it is reasonably straightforward to figure things out on our own between the helpful tutorials that are pinned to each page. It certainly is not as simple and user friendly as other software I viewed, but those did not do what I wanted them to and were not nearly customizable enough! I feel comfortable that if any bumps come up I will get a quick response by e-mail from BusyPaws.

Michelle
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Versitile system

Reviewed on 2024/07/20

Overall I'm happy with Busypaws. It has a lot of great things. I"d rather have one system than...

Overall I'm happy with Busypaws. It has a lot of great things. I"d rather have one system than cobble together multiple solitions to solve for administrative needs.

Pros

I love that I have a centralized system to manage all my administrative needs. Helps keep my schedule and clients organized.

Cons

There are some features that could be expanded upon such as the editor for courses and emails.

There is some customization but not for website integrations so you do have to live with their button colors.

Alternatives Considered

Gingr
Renée
Overall rating
  • Industry: Veterinary
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Busypaws Is A Trainers Best Friend

Reviewed on 2024/08/29

I’ve been a client for almost five years and the fact that I haven’t changed providers is proof...

I’ve been a client for almost five years and the fact that I haven’t changed providers is proof that it works well for me.

Pros

Busypaws has everything I need for my business. Internal forms, easy online booking and reminders for my clients

Cons

No option to ask for reviews or to limit how many bookings can be entered daily unless you change the hours manually.

Rose
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great! I recommand it!

Reviewed on 2024/09/30

Amazing! Everything is really helpfull.

Amazing! Everything is really helpfull.

Pros

The support team is amazing. It is really helpfull to manage my business.

Cons

I would really need the option to create note or reminder or to do list.

Alternatives Considered

Zoho People

Reasons for Switching to BusyPaws

When I tried it, is the one i loved the most.
Ben
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

BUSYPAWS is heads and TAILS above the competition

Reviewed on 2024/10/11

BusyPaws has been instrumental in helping us turn our business around. The ability to integrate...

BusyPaws has been instrumental in helping us turn our business around. The ability to integrate our business and seamlessly allow customers to interact with us has been a game changer.

Pros

Geared towards dog training, INCREDIBLY responsive, AMAZING self-help tools, VERY user friendly!

Cons

Could improve integrations with QuickBooks

Stefania
Overall rating
  • Industry: Veterinary
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Definitely recommend even for smaller businesses like ours

Reviewed on 2023/10/26

Overall the customization is great- just a bit complicated but the fact that someone is always...

Overall the customization is great- just a bit complicated but the fact that someone is always ready to jump in to help us or that there are write ups and video tutorials on pretty much every topic it’s usually just a (pretty big) learning curve and when we’re struggling things always get resolved.

Pros

Online client booking has changed everything for us and with the multiple options available can be quite customized for whatever you need. The customer service is incredible and no matter how silly we think our questions are they never make us feel silly for having asked. This is a big deal because we are all comfortable asking for help whereas other software in the past has not felt quite so inviting in this regard.

Cons

Due to all of the options it’s also a little complicated and doesn’t always feel “user friendly” HOWEVER they are ALWAYS quick to jump in via zoom or email or chat to help us and their chat AI is generally super accurate and works well when humans are offline so it’s very possible to figure things out on your own as they have tutorial videos AND write ups on almost everything you could think of.Also the fact that we have to use Stripe is annoying. We’ve used Square for almost a decade and having to switch to something else has increased our bookkeeping and it’s very frustrating to pull up reports as Square is so much more easy and has so many more easy to find reports. Stripe is a daily pain in the butt for us and I wish we could swap that option for what we are familiar with and is more aligned with what we need.

Caroline
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good product - slightly complex for a computer illiterate user

Reviewed on 2024/07/14

It's been mainly really good. They've offered me a lot of 1:1 support and the articles describing...

It's been mainly really good. They've offered me a lot of 1:1 support and the articles describing processes are really clearly laid out and are easy to follow.

Pros

Once it gets working, it works well. I found it a little complicated to set up more complex things, like a series of puppy classes and needed support with that. I'm pretty sure, however, that this is due to my own lack of knowledge about computers generally.

Cons

I find these kind of computer programmes difficult to set up.

Jeanne
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Scheduling management for Dog Training

Reviewed on 2024/04/17

EXTREMELY helpful when I have questions

EXTREMELY helpful when I have questions

Pros

Ease of set up for classes and self booking into classes

Cons

I don't use all the features because they are not necessary in my business

Leanne
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Busy Paws For Doggy Daycare Bookings

Reviewed on 2024/01/22

Overall I am happy with BusyPaws and feel that it has made running a business of this sort much...

Overall I am happy with BusyPaws and feel that it has made running a business of this sort much more streamlined.

Pros

I like how easy it is for my clients to use it and book their dogs in. Saves me a lot of time and energy.

Cons

There are a few things related to the calendar that I feel could be a bit easier to view.

Genevieve
Overall rating
  • Industry: Individual & Family Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Amazing tool and easy to use

Reviewed on 2024/01/14

I really like the time I save and the "all in one" concept.

I really like the time I save and the "all in one" concept.

Pros

Having the dog picture helps a lot. The "note" field too. The sync between google calendar and BusyPaws works fantastically. Clients can fill the forms themselves and have access to their portal which save time with emails exchanges.

Cons

Long process to create courses. Can not modify the title of the bookings in the calendar. The visual of the invoice is not similar to normal invoicing (payment not at the end of the calculation) (The invoice do not balance at zero on paper)

Cynthia
Overall rating
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Great System for Dog Trainers

Reviewed on 2023/11/16

So far it’s been fantastic! I my took me 4 days, a few hours each day, to setup (I didn’t do the...

So far it’s been fantastic! I my took me 4 days, a few hours each day, to setup (I didn’t do the easy info transfer, just started fork the ground up to learn the system). It’s very easy to setup, with some small exceptions BUT busypaws also does great with explaining/having pages to explain how to create everything. I love it so much that I made the jump from PocketSuite! I looked and demo-ed other systems. BusyPaws is by far the most bang for my buck.

Pros

Ease of set up; lead tracking and ease of transitioning to official client status; ability to create video courses!!!! (Honestly my favorite part); digital contracts; ability to create my own report card template; SOOO many more great features!

Cons

It has no app. Would strongly prefer an app, or a more mobile friendly site. But the features totally make up for it!!

Alternatives Considered

Revelation Pets and Pawfinity

Reasons for Choosing BusyPaws

Needed more features; wanted to only use one system for all things, including payment;

Switched From

Square Point of Sale and PocketSuite

Reasons for Switching to BusyPaws

Many more features included for a great price.
Jamey
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for our small business!

Reviewed on 2024/03/16

Easy to use and set up. Great customer service. Price is reasonable.

Easy to use and set up. Great customer service. Price is reasonable.

Pros

It is easy to set up and use. The on-boarding process was simple. And the customer service is amazing

Cons

It's still growing so some features like an app are not available yet. But for us it doesn't make a difference