Chariot Reviews

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47 Reviews

- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
So far so good
Reviewed on 2022/11/17
Chariot really listened to movers. Most mover software is written based on what the developers...
Chariot really listened to movers. Most mover software is written based on what the developers THINK a moving company needs, not what a moving company thinks it needs. Chariot listens and that's a hard thing to find.
Pros
Speed, it's very streamlined and really reduces the workload. This is especially useful given how hard it is to find office staff of value where we are, reducing the workload on myself and the staff we do have really makes a difference.
Cons
It's new so there are some features they've yet to implement, but they're moving quickly so it's likely by the time you read this they'll have a lot of what I'd like done (quickbooks integration for example)
Response from Chariot Software
Thank you very much for the review! It's been a pleasure to work with your team and we're excited to keep working together on many future software upgrades with your help / input.
- Industry: Logistics & Supply Chain
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Top Notch CRM for Moving Company Owners
Reviewed on 2024/10/22
Overall experience has been great. [sensitive content hidden] and his team have been a pleasure to...
Overall experience has been great. [sensitive content hidden] and his team have been a pleasure to work with and I appreciate everthing they have done to help me transition from my last CRM.
Pros
What I like most is the customer service. Never have I dealt with a company that responds so promptly and willing to help with any issue that comes up. Also they are always making changes to improve the software.
Cons
I feel like there are a lot of button to click to get to specific information. As I become ore familiar with the interface the less of an issue this is.
Alternatives Considered
SmartMovingReasons for Choosing Chariot
The company that we were previousley stopped their operations.Reasons for Switching to Chariot
They were the first to reach out and followup with me after oncues closure and I remeber them being the best demo that I experienced.Response from Chariot Software
Thank you very much for the review! It's been a pleasure to work with you so far.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Exceptional Service
Reviewed on 2024/12/03
Our overall experience with Chariot has been excellent. The process is smooth, the team is...
Our overall experience with Chariot has been excellent. The process is smooth, the team is responsive, and the features are user friendly. It’s been a game changer for us!
Pros
The communication between [sensitive content hidden] and the rest of the team has been outstanding, with incredibly quick responses to our questions. The software is user friendly and has streamlined our entire process. What truly convinced us to switch was how easy it is to manage deposits between us and our customers, as well as the convenience of the digital bill of lading. The on boarding experience with [sensitive content hidden] was excellent.
Cons
Payment terms. Monthly payments are preferred, especially if purchasing a Chariot during the winter season. Aside from that, everything else is perfect.
Alternatives Considered
SmartMovingReasons for Choosing Chariot
Movegistics 5.0 was not user friendly, lacked deposit integration within the software, and it was difficult to reach the support team.Switched From
Movegistics CRMReasons for Switching to Chariot
The deposit integration, digital BoL, and the demo with Bradley sealed the deal for us.Response from Chariot Software
The review means so much to us! Thank you!
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Chariot Review by Action Moving
Reviewed on 2023/09/21
Great people to work with! Very friendly and accommodating.
Great people to work with! Very friendly and accommodating.
Pros
The Chariot team is are more than willing to customize the software to your needs. They will work hard to understand your needs and get you what you want in your software.
Cons
Too many clicks to get around to book and print out paperwork.
Alternatives Considered
MoveitProReasons for Choosing Chariot
No longer an agent for AtlasReasons for Switching to Chariot
I liked the product lay out more. It seemed easier to navigate. I liked that they would listen to our needs and make it happen.Response from Chariot Software
Thanks so much for your review! It's been a pleasure to support you and your team. Let's see what we can do to address your concerns around clicking -- making every action in Chariot fast and simple is always a priority!
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Moving Software!
Reviewed on 2024/10/07
I've worked in the moving and storage industry for a decade and have used several other types of...
I've worked in the moving and storage industry for a decade and have used several other types of moving software, and Chariot is hands down the best from a functionality standpoint, customer service, and scalability.
Pros
We love how well the software works within the constraints of what we need it to do plus the willingness of the team at Chariot to accommodate new requests. Their team is always so nice and ready to jump in to listen and help where they can. They always provide honest feedback and follow through on all conversations.
Cons
I hate writing this about something that I "don't like" because I know it is in the roadmap for future development. However, it would be nice to be able to more fully utilize the software for our payroll purposes.
Response from Chariot Software
Thank you so much for the review! Looking forward to addressing your payroll needs in the coming weeks :)
- Industry: Translation & Localization
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Chariot after 6 months
Reviewed on 2024/07/03
Pros
Very easy to navigate and use. the program allows for a lot of flexibility and adjustments. I really like the focus on continual improvement of the product by the team.
Cons
I would like better reporting and the ability to push reports to spreadsheets.
Response from Chariot Software
Thank you so much for the review, and for being our partner!
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Happy customer
Reviewed on 2024/10/01
The software is easy to use and provides me with a lot of important data quickly. The development...
The software is easy to use and provides me with a lot of important data quickly. The development team is excellent to work with and responds quickly to questions, issues, etc.
Pros
The development teams professionalism and responsiveness to updates/enhancements to the software.
Cons
Nothing, any small issues that arise are resolved very quickly.
Response from Chariot Software
Thank you so much for the kind words! We love being your moving company's software partner!
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Team Chariot!!!
Reviewed on 2024/03/29
Couldn't be happier with choosing Chariot for out CRM. My office staff loves the streamlined...
Couldn't be happier with choosing Chariot for out CRM. My office staff loves the streamlined system, which ultimately creates more time for us to take care of day to day operations. Field employees love the crew software being user friendly with slim to no flaws.
Pros
I love that Chariot has made us feel like a VIP from day one. Merchant Support supersedes all expectations.
Cons
I know this is something currently in the works, but more more filtering settings with current reporting/analytics.
Response from Chariot Software
Thank you very much for your comments! We consider ourselves and extension of your team/ moving company and will be delivering on many more software improvements for years to come.
- Industry: Package/Freight Delivery
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great decision!
Reviewed on 2024/07/02
Excellent! We are very pleased with our decision to work with Chariot.
Excellent! We are very pleased with our decision to work with Chariot.
Pros
The Chariot team is top-notch, honest and available. Chariot's customer service is the best we have experienced, and we have used several different moving CRMs. The system is intuitive and easy to navigate. They continue to innovate and improve.
Cons
Chariot did not have a storage platform at the time we were researching them. They have since begun developing a storage module, and we are excited to be a part of this process.
Response from Chariot Software
Thank you so much for the review! It really means anything. We're looking forward to working together for a long time and delivering storage features for you and much more!!!
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Success with Chariot leading the way.
Reviewed on 2024/12/04
Chariot has been instrumental to the early success that Just Better Moving has had. From estimating,...
Chariot has been instrumental to the early success that Just Better Moving has had. From estimating, scheduling jobs, sending invoices, it keeps us as a company very organized and we look extremely professional to our clients.
Pros
The User Interface is pretty straightforward and intuitive, making it easy to use and navigate. On top of the great UI, when you have multiple jobs in a day like I do, it keeps you organized, and you don't feel overwhelmed.
Cons
Improved search function, need an easier way to bill work on a monthly basis for commercial clients
Reasons for Switching to Chariot
UI and initial sales experience and support- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Chariot was the Best Choice!!!
Reviewed on 2025/01/29
After being in the moving industry and owner of a small moving company here in Texas for over 15...
After being in the moving industry and owner of a small moving company here in Texas for over 15 years I finally came to the conclusion that I needed to up my game in order to stay relevant as well as help me get completely organized with my contracts and quotes since I was still using old fashioned techniques like google calendar and hand written quotes(embarrassing lol)!
So I decided in 2024 that would be my year to really excel and take my company to the next level since I was growing quickly and really had no real set organization as far as providing quotes for my clients or keeping track of my crews productivity through out each month other than handwritten docs and quote templates that I created my self to provide to customers!
After a ton of research and phone calls with different software companies I was still really uneasy about the process of switching over to a software that I knew would be beneficial for my every day task with the company. Until I came across Chariot Moving Software and decided I would give it one last shot and submitted my info for a phone call! To my surprise I was quickly contacted by
[sensitive content hidden] who basically gave me a game plan on their product and the value of joining Chariot! After speaking with [sensitive content hidden] he referred me over to [sensitive content hidden] who also wanted to meet with me and give me a welcome and recap of anything I may have had questions or concerns about! That was huge to me!!
Immediately I knew this was the company for me as they tailored their product and service around my everyday operations which streamlined my process and took a load off my plate to be able to focus on my core business and clientele.
Fast forward to a year later (2025) and I can’t say enough GREAT things about these guys and their software! The communication is there anytime I need it so I’m not left in the dark wondering how to maneuver through the software or communicate with my customers in the most effective ways possible! This has helped me grow my business tremendously over 1 year of use and I will definitely continue my business relationship with them and could not imagine using anyone but Chariot! If you are looking for a great software company to amp your moving business up and reach that next level without a doubt give them a shout!!!! Thanks [sensitive content hidden] I really do appreciate you guys and you were right this was the BEST thing for our company!!!
Pros
Their quick communication and lay out of their software!
Cons
I can’t really think of anything I disliked
Response from Chariot Software
Your review made our day -- thank you so much for posting it! We'll keep striving to make your Chariot experience the best one possible!!!
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Chariot for Moving Companies CRM
Reviewed on 2024/01/10
I highly reccomend Chariot whether you are a small moving company or large. The level of customer...
I highly reccomend Chariot whether you are a small moving company or large. The level of customer support is un parallel and honestly hard to find in today’s world.
Pros
What I like most about Chariot is that they are a smaller organization. I’ve always felt as companies grow the larger they become the less customer service matters. Chariot is understanding that a moving companies CRM needs will be different from one company to the next and customization and openness to our feedback and needs has been crucial. Although they understand the moving industry I wasn’t shopping for ex-moving company as I’m not planning a move. I was seeking someone who understands and specializes in software development and who wasn’t trying to sale on size fits all model.
Cons
Nothing so far, everything so far has worked great for our companies needs and their team has been a pleasure to work with and needs are met in a timely manner with great follow through.
Response from Chariot Software
Thank you very much for the review! We're so happy for the opportunity to work with your moving company for a long time to come!
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Blossoming into something truly special
Reviewed on 2023/12/02
Originally switched simply because it was cheaper than my last software, which doubled in price...
Originally switched simply because it was cheaper than my last software, which doubled in price overnight. Upon switching, I realized this company has a dev team that are genuinely passionate about improving the software, and listening to feedback. To me, this is the most valuable trait a company can have, and i can't wait to help Ian, and his awesome team grow, and succeede
Pros
- the team's support response time, openness to feedback, and over all collaboration is second to none
-The Lead intake form and over all job details page is so thurough, i almost never have to put extra notes on the job
-The price is very reasonable for the product on offer
Cons
-it is apparent this product is still in its infancy. It's not necessarily bad, as the developers are committed to growing and improving (and do so at a very impressive rate) but you will notice some lack of polish, or missing features that other moving software might have
Response from Chariot Software
Thank you very much for the review! As you say we're committed to making Chariot a great experience but constantly improving it to offer our moving companies much more value in the future. Thanks for your support as we get there!
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Chariot is hands down the best software for moving companies. The [sensitive content hidden]...
Reviewed on 2023/11/17
Absolutely love it! Chariot has literally changed and has streamlined everything to do with our...
Absolutely love it! Chariot has literally changed and has streamlined everything to do with our moving business. We can perform every aspect of our operations through Chariot and syncs to our accounting program allowing for an accurate set of books. I love how Chariot is willing to hear feedback and be willing to make improvements to their own software! Superb!!
Pros
Chariot has literally changed our company's operations. We are 100% paperless and can work from anywhere. Chariot has streamlined our moving process as well as our accounting. Syncing into QuickBooks has been amazing and have saved me hours of manual input. Support team is fantastic!
Cons
We have not found a single thing that we do not like about Chariot!
Response from Chariot Software
Thanks so much for your review! It's been a pleasure to work with you and to support your moving company.
- Industry: Package/Freight Delivery
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly Recommend Chariot!
Reviewed on 2024/08/12
Great, from start to finish. From my initial on boarding, through any updates and even my company’s...
Great, from start to finish. From my initial on boarding, through any updates and even my company’s billing disputes, Chariot has had my back 100% of the way.
Pros
Customer service was great, the software is super easy to navigate.
Cons
I have had absolutely zero issues with chariot, and since using them my sales have increased, and that is because I am able to reach my customers promptly and more efficiently.
Response from Chariot Software
Thank you! We love working with you and supporting your business!
- Industry: Logistics & Supply Chain
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simply Amazing
Reviewed on 2024/07/01
Pros
User friendly.
Customer service 5 STARS!!
Onboarding team was easy to work with.
Response time less than 5 minutes!!!
Cons
Surprisingly I haven't came across any Cons working with the Chariot software
Response from Chariot Software
Thank you for the review! We try to treat the moving companies we work with as if we're extension of their team -- so this means everything to us!
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Chariot has improved our company and made us more efficient.
Reviewed on 2024/03/13
Overall experience very positive. Good value for the price and the more I use the system the more...
Overall experience very positive. Good value for the price and the more I use the system the more benefits I am realizing.
Pros
Chariot has combined and improved several systems that we were using in the past. Many of our repetitive tasks have been automated, and the system allows us to be much more efficient. The customer service is the best I have ever experienced. The team is very passionate about their product and constantly sending out improvements. They also have the ability to customize to each clients specific needs/wants. Chariot was also able to integrate with Quickbooks online which was another big plus.
Cons
There is a bit of a learning curve with Chariot as it is a somewhat complex system. The team was super helpful with all of our questions and getting us going.
Response from Chariot Software
Thank you very much for the review -- it's been a pleasure to get to work with you to amplify your existing processes in a more automated platform. More to come!
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Sunrise Moving
Reviewed on 2024/04/30
Pros
The ease of use and support staff has been crucial in our day to day operations.
Cons
There isn’t much to complain about. All the issues that we have get communicated and fixed rather promptly!
Response from Chariot Software
Thank you so much for the review -- was glad we could meet up in person in St. Louis, and we look forward to working together for a long time to-come!
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great value and huge advantage for our company
Reviewed on 2023/12/06
Amazing overall experience. They really help our company and we happily recommend them.
Amazing overall experience. They really help our company and we happily recommend them.
Pros
Chariot helps us, not only to manage our daily schedule, but to manage and communicate with our clients. We love how easy it is to send a client our estimate and have them agree to our terms and conditions. If we ever have a problem, the customer service is the best! We know we can talk to a real person who understands us and wants to help us.
Cons
It is a lot to learn to completely get all the benefits of Chariot. It is highly worth it though.
Alternatives Considered
Simple SalonReasons for Choosing Chariot
Wanted better customer service for the money we were paying. The costs was exactly the same at the time.Switched From
ThryvReasons for Switching to Chariot
The customer service. This was always the deciding factor for us.Response from Chariot Software
Thank you Alex! From the first time we spoke it's been a pleasure to work with you and we're excited to support your business for a long time to come.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Always responsive! Always progressing!
Reviewed on 2024/01/30
I am a very satisfied customer and I'm confident the benefits will keep growing.
I am a very satisfied customer and I'm confident the benefits will keep growing.
Pros
Biggest pro is the outstanding customer service, responsiveness, and their dedication to continually improve the experience for everyone who uses the software. Also, the increased efficiency for office and field employees.
Cons
Only hard part was getting acclimated to a new system and training employees. This would be the same for switching to almost any new CRM system.
Response from Chariot Software
Love the review title -- great service and an ever progressing product is what we strive for! Looking forward to supporting you for a long time to come.
- Industry: Package/Freight Delivery
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
If you’re not using Chariot, you should be! 10/10
Reviewed on 2024/06/28
10/10 great decision. Very happy I did this. Simplified my back office process x1000
10/10 great decision. Very happy I did this. Simplified my back office process x1000
Pros
Easy to use and the staff is amazing. Makes everything so much easier for me
Cons
Feel limited in making minor adjustments
Alternatives Considered
Google DocsReasons for Switching to Chariot
The staff’s guidance, interface, ease of use.Response from Chariot Software
Thank you very much for the review! We were very inspired by your story when we started working together, and are grateful to be a partner on your moving company's journey!
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent software
Reviewed on 2024/07/09
Very happy with the attention and willingness to help customize to our needs.
Very happy with the attention and willingness to help customize to our needs.
Pros
The software is easy to navigate and makes payment processing simple. The customer service is excellent.
Cons
Some of the reporting isn't as robust as I need.
Response from Chariot Software
Thank you for the review! It's been a pleasure to support your team and mission! Much more to come on the reporting side of things in the coming weeks/ months :)
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Modern Moving uses Modern Software for Moving
Reviewed on 2024/05/16
100/100 is the only way to really describe my experience
100/100 is the only way to really describe my experience
Pros
Customer support. These guys are it. Love being able to improve my business.
Cons
The fact that I have to write this in general, nothing negative at all.
Response from Chariot Software
Thank you so much for the review -- we love partnering with your moving company!
- Industry: Consumer Electronics
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Choose Chariot
Reviewed on 2024/11/03
great. i dont know how i was running a moving company without them. they make it so you have to...
great. i dont know how i was running a moving company without them. they make it so you have to stay.
Pros
chariot is absolutlely awesome. as an owner of a moving company this is absolutly essential in every single way to my moving company. couldnt ask for anything better.
Cons
none they are very attentive to what my wants and needs are.
Response from Chariot Software
Thank you very much for the review! It's been a pleasure to be a partner to your moving company.
- Industry: Package/Freight Delivery
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Chariot: Excellent Moving Software Solution
Reviewed on 2023/07/24
Chariot has helped us be able to streamline the booking, scheduling, dispatching, billing and...
Chariot has helped us be able to streamline the booking, scheduling, dispatching, billing and overall scheduling process. The team at Chariot is very responsive and helpful. They have listened to our concerns and needs for features and are either working on them or have implemented them. Our overall experience with Chariot has been very good.
Pros
The owner and team at Chariot are very responsive and always working to improve Chariot: adding more features and making sure things are working to fit our company. They quickly respond and are excellent throughout the process of getting everything set up so that we had Chariot implemented quickly. Chariot has been easy for our employees to use and easy for taking payment from customers on the job. The team at Chariot have built an excellent software and are interested in adding features and refining their software to fit our needs. This is priceless as other software we looked at would have forced us to run our company according to the software instead of according to what is best for our company and customers.
Cons
There is a learning curve, but compared to other software we looked at, Chariot made it as painless as possible.
Response from Chariot Software
Thank you very much for such a thoughtful and kind review. It's been a pleasure to support your moving company -- thanks for always working with us on ideas to keep improving the software!