Groomer.io

5.0 (25)
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The app made just for groomers.

Overall rating

5 /5
(25)
Value for Money
5/5
Features
4.8/5
Ease of Use
5/5
Customer Support
5/5

100%
recommended this app
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25 Reviews

Brianne
Overall rating
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Happy Groomer.io User

Reviewed on 2023/06/23

I have had an extremely positive experience with groomer.io.

I have had an extremely positive experience with groomer.io.

Pros

I love the two-way messaging and automated calls to let the pet parent know their dog is ready to be picked up at the end of the appointment. it is a very convenient feature that many of my clients like as well. I also like that we are able to save the client's card on file to charge in the case of a no-call or no-show, or there is the option to charge a deposit.

Cons

I don't like that the payment processing fees for using a card that is saved on file for a client are more than the processing fee if I were to physically swipe the card in person with my client. They offer the option to save a payment card on file yet we are charged a higher percentage and base fee for using that option as a way to pay for a clients grooming services.

Reasons for Switching to Groomer.io

I like the simplicity of their design and the ease of use was not complicated or overly detailed to the point of not being able to understand the product without an extremely in-depth tutorial of the software. They also have a great price point and I love that it is priced per appointment completed not an overall rate that doesn't vary if you do more or less business every month.
Johan
Overall rating
  • Industry: Individual & Family Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Right Solution For Mobile Groomers

Reviewed on 2023/05/09

Groomer.io is the most important software of my business. It is what I use to make sure my...

Groomer.io is the most important software of my business. It is what I use to make sure my employees are booked up each and every day, and it’s what my employees use to work their route and complete each service from start to finish. I’m so happy that we found a solution that checks all the boxes of what we need to run a successful mobile grooming business.And the Groomer.io team is second-to-none. I know we are in good hands with their help.

Pros

Groomer.io is one of the easiest apps to use from the client’s side. Your clients don’t have to download an app into their phone in order to use your services. They can do their intake forms and appointment requests straight from your website, and when they get notifications or reminders, they receive a normal SMS text message to their phone, so they can’t miss it. They also get an automated phone call when their groomer is on the way.This is honestly the most high-tech solution developed with a low-tech audience in mind.

Cons

The initial set up and implementation was not the easiest thing process, and this is coming from someone who considers themselves very tech-savvy. There was a lot of walking through with the support team (which is awesome by the way) initially to get everything to function the way I wanted it to function. Once everything works as it should, though, it is a smooth experience.

Alternatives Considered

MoeGo

Reasons for Switching to Groomer.io

From our research, it looks like Groomer.io really functioned in the way we needed to. MoeGo is more popular and established, however it requires customers to download an app, and at-a-glance, it didn’t seem to have a lot of website integration. An app that integrated intake/appointment scheduling features that I can link to straight from our website was extremely important for our marketing purposes, since we needed to be able to track traffic and conversion data.
Marissa
Overall rating
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Groomer.io

Reviewed on 2023/05/02

Mostly good. Very easy to reach out to them if you have issues.

Mostly good. Very easy to reach out to them if you have issues.

Pros

Easy and good to use. Easy on both us and the clients.

Cons

Update a lot. There are always new things being released that require us to update the app.

Shandy
Overall rating
  • Industry: Veterinary
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very happy client!

Reviewed on 2023/05/02

Great experience! I recommend it to every groomer who is looking for a better, easier app to use...

Great experience! I recommend it to every groomer who is looking for a better, easier app to use for scheduling and client profiles.

Pros

I think Groomer.IO is one of the easiest apps I’ve used. I have a a lot of trouble learning, especially when things are more complex like other apps I’ve tried. Groomer.io gave me ease of mind with how simple it is to use, with the added bonus that they work with squareup! They send appointment confirmations and reminders to all my clients, so I don’t have to worry about checking in myself, when I have other things I’m worrying about.

Cons

I haven’t found anything yet that I don’t really like about groomer.io. I would have to use it for a lot longer to see if there’s something I’m not fond of.

Lacy
Overall rating
  • Industry: Veterinary
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Grooming by Lacy loves groomer.io

Reviewed on 2023/05/09

Phenomenal!

Phenomenal!

Pros

Customer support, online scheduling, the customer portals, and terms of service

Cons

You have to do select things online and some in the app

Megan
Overall rating
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Groomer.io is worth it!

Reviewed on 2023/05/09

It was so much easier when I made the switch to Groomer.io. They don’t charge you for the appointmen...

It was so much easier when I made the switch to Groomer.io. They don’t charge you for the appointment if the client cancels last minute! It has truly been helpful to me starting up my grooming business!

Pros

I love how everything is in the app on my phone! I like being able to communicate with my clients and them having the option to book online!

Cons

I haven’t found anything that I don’t like about the app!

Kimberly
Overall rating
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Software!

Reviewed on 2022/12/15

I couldn’t work without groomer.io! It helps me with booking, my own work schedule, reviews, and...

I couldn’t work without groomer.io! It helps me with booking, my own work schedule, reviews, and more!

Pros

I love that my clients can pre book their own appointments online.

Cons

No complaints. I like everything about this software.

Ruth
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use and saves us $$$$$$

Reviewed on 2023/05/05

They are awesome!!! I’ve used three other grooming softwares and they’re awful. Groomer IO is the...

They are awesome!!! I’ve used three other grooming softwares and they’re awful. Groomer IO is the best!

Pros

This program is so easy to use. It’s customizable so I don’t feel like I need to adjust my business to use it. I really like how they listen to their clients. I’ve made several suggestions on changes that would benefit us, only to see it implemented a few weeks later. I’ve experienced very few issues, and ones that come up are remedied within a few hours. Most of all, this software has allowed us to not need a full time staff member to schedule, onboard new clients, and process payments. We have saved THOUSANDS each year in decreased payroll by using Groomer IO. It’s the best improvement I’ve ever made to our business.

Cons

Our business works on appointments and I wish Groomer IO would clients to make an appointment online. Right now, they can only make a schedule request.

Christina
Overall rating
  • Industry: Veterinary
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

How do you even function with out Groomer.io?

Reviewed on 2023/05/02

What’s not to love? Super easy, super cheap, and never calls in sick! I honestly feel my business...

What’s not to love? Super easy, super cheap, and never calls in sick! I honestly feel my business has grown so much with the help of Groomer.io! It would be a nightmare if I had to manage this all myself!

Pros

This system is by far the most amazing thing I’ve added to my shop! It’s just me, so having groomer.io is like having an employee but without the cost, headache, or scrambling when they call in sick! This system is super easy to use for me and my clients! Clients tell me all the time how much they enjoy the ease of booking online and paying their bill before they leave their couch!

Cons

The only thing that would make this system better would to be able to send pictures through the text system. However, I heard it was in the works. So that will be such a great feature added!

Sterlin
Overall rating
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Everything you need

Reviewed on 2023/05/03

Pros

Easy to use and understand. Other programs I did trials with were confusing with tons of fields for every client. Groomer.io made everything simple and it is a very affordable program. Others I tried charged a ton for features I didn’t want or need! Groomer:io has everything I need

Cons

Mobile routing assistance could be better, I wish it showed me the miles between stops on every screen instead of just some. On some screens it only tells you the minutes not the miles. Wish I could fully customize my confirmation messages instead of selecting from premade messages. Also really needs to have a list I can view of canceled appointments.

Lindsey
Overall rating
  • Industry: Veterinary
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use

Reviewed on 2023/05/02

Good

Good

Pros

Easy to use , customers can use it easily

Cons

Loads slowly some days or not at all. Time blocks

Semian
Overall rating
  • Industry: Cosmetics
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Perfect starting out

Reviewed on 2023/05/02

so far this is working very well for my needs

so far this is working very well for my needs

Pros

i love how there is auto reminders. i like the concept of calendar sync if it ever gets fixed.

Cons

i wish there was options to customize auto texts

Alternatives Considered

MOGO and MyTime

Reasons for Switching to Groomer.io

i liked the cost based on usage
Misti
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Groomer.io is the way to go!

Reviewed on 2023/05/03

Customer service is very good. App is easy toUse. We like it

Customer service is very good. App is easy toUse. We like it

Pros

Easy to use. Saves time. Customers like it too.

Cons

Still haven’t mastered mobile grooming.

Alternatives Considered

Ginger

Reasons for Choosing Groomer.io

Free trial was offered from [sensitive content hidden]

Reasons for Switching to Groomer.io

[sensitive content hidden] won me over
Morgain
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use

Reviewed on 2023/05/09

Pros

This is a super easy app that has made my life so much easier!

Cons

I wish it was for grooming, boarding and training

Meranda
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Overall worth the cost

Reviewed on 2022/12/17

It does a great job of keeping all client and pet information well organized and easy to understand.

It does a great job of keeping all client and pet information well organized and easy to understand.

Pros

The customer support is amazing and overall the system is pretty straight forward and easy to teach to my employees.

Cons

I wish it was more mobile grooming friendly. I would like to be able to see drive distance without being in smart book mode. I find the smart book mode is not helpful at all for it will not show everyone's openings, just the last groomer. It also will do more than the weeks I requested without any indication of doing so. I also wish the texts were not so expensive, especially when clients send me every sentence separately when writing us.

Loren
Overall rating
  • Industry: Individual & Family Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Groomer.io is a game changer for the pet grooming industry

Reviewed on 2022/12/15

Groomer.io has been life changing for my business and I could not imagine operating without it.

Groomer.io has been life changing for my business and I could not imagine operating without it.

Pros

The customizability, ease of use, and most of all, the time I save with this software. I no longer spend hours sending out reminders or it’s time to schedule messages

Cons

Not being able to run reports without the help of customer service

Myke
Overall rating
  • Industry: Primary/Secondary Education
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Couldn’t imagine not using Groomer.io

Reviewed on 2022/12/17

The groomer.io team is amazing. Whenever we need assistance they are a phone call away and happy to...

The groomer.io team is amazing. Whenever we need assistance they are a phone call away and happy to help.

Pros

It has allowed us to free up so much time to focus on other parts of our business.

Cons

Nothing! Groomer.io has everything we need.

Gina
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love it!

Reviewed on 2022/12/15

Pros

I like most everything about the software!

Cons

The only thing I do not like is not having the ability to black list people and keep people from booking online if they have been banned and that it let's people create multiple profiles for the same dog or same name

Hilary
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Changed my business

Reviewed on 2022/12/15

Groomer.io is wonderful. Our clients love it and customer service is excellent. They are always...

Groomer.io is wonderful. Our clients love it and customer service is excellent. They are always willing to help as well as continue to listen to the users and add or make any necessary changes.

Pros

This software has changed my business. I like the appointment reminders most as it greatly reduces no-shows.

Cons

I wish we could select which phone number to contact when the pet is finished (I.e. husband or wife)

Emily
Overall rating
  • Industry: Facilities Services
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love!

Reviewed on 2022/12/15

Pros

The automated reminders are my favorite part

Cons

That clients are not able to submit their own shot records and that I can’t send pictures in the messenger

Victoria
Overall rating
  • Industry: Veterinary
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Game Changer!

Reviewed on 2022/12/15

Customer service is amazing.

Customer service is amazing.

Pros

Clients are always commenting how professional and easy it is to make an appointment using the software. So much easier than a pencil and appointment book!

Cons

Probably things I haven’t taken the time to explore

Adriana
Overall rating
  • Industry: Veterinary
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best app for booking appointments

Reviewed on 2022/12/15

It's been super easy to use. When there is new or updated programs it's been easy to learn also.

It's been super easy to use. When there is new or updated programs it's been easy to learn also.

Pros

That I can communicate with the clients via text through this software.

Cons

Only thing missing is having clients able to send us pictures through the software.

Kelsey
Overall rating
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Mobile grooming convenience

Reviewed on 2022/12/15

10/10 priced fairly, will always use for my business.

10/10 priced fairly, will always use for my business.

Pros

This software has made my life so much easier! So many amazing features. From scheduling to payment I love it all.

Cons

Everything works great! I would say if I have bad service the app won’t load properly but that’s not really the apps fault.

Shelby
Overall rating
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Groomer.io

Reviewed on 2022/12/15

10/10

10/10

Pros

Customer service. I haven’t had an issue that wasn’t resolved quickly and efficiently.

Cons

Nothing isn’t top knotch. Any concerns are addressed completely

Alternatives Considered

Square Appointments

Reasons for Choosing Groomer.io

Help with appointments

Reasons for Switching to Groomer.io

Customer service
Yakira
Overall rating
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for any size grooming business

Reviewed on 2022/12/15

Pros

Easy to use , excellent customer service and budget friendly.

Cons

None come to mind they’re always improving user experience based when given feedback