INControl Reviews
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10 Reviews
- Industry: Transportation/Trucking/Railroad
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Jacobs Transport's Road to Digitization
Reviewed on 2020/08/26
Overall the experience with Incontrol was very positive, working with individuals that always try...
Overall the experience with Incontrol was very positive, working with individuals that always try to create value and efficiencies. Change can be very difficult and stressful in a Company, in our case we went from no digitization to doing everything on Incontrol in a very short space of time. No real implementation crisis, fairly smooth transmission - this was a major benefit feature.
Pros
Towards the latter part of 2016 we decided to introduce ISO 9001:2015 QMS into the business. Growth trajectory indicated a requirement to manage our process flows better to guarantee future growth by standardizing service delivery. Not long after introducing ISO we realised further digitization would increase our efficiency and growth. Incontrol became a choice candidate to partner with as their system is versatile enough to cater for our particular requirements. Incontrol allows for process management across all departements. There is a willingness to develop a workflow engine that sits like a glove on our ISO process flows. We create accountability and easily measure KPIs - the office environment is more relaxed and productive. Our business is very niche in the transport sector, covering Project Logistics, Rigging, Abnormal Loads and Crane Trucks; Incontrol easily developed systems that could cater to our needs. Following highlights:
- Process Management across all Departments
- Flexibility to add digital documents, fields, etc. for different uses
- Digitizing of paper documents (Proof of Delivery signing on Glass)
- Tablet App for our Drivers and Riggers, with tasking and Proof of Delivery uploads
- Internal and client e-mail and SMS notifications
- SLA tracking and escalations
- Authorization options
- Custom reports and dashboards
- Audit logtrails on all activities in the system
- Fully mobile - works on PC, Tablet and Phone
- Uptime, security & backup
Cons
The biggest issue with Incontrol was communicating our particular needs correctly for them to develop the workflow accordingly. In a sense the advantage of working with software that doesn't solely focus on your industry, which means it gives you an empty canvas, gives you flexibility to create software focused on your own needs; also has the disadvantage of trying to communicate needs that might not be fully understood straight away.
- Industry: Farming
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Take control!
Reviewed on 2022/06/09
Pros
For the cost, of the system the functionality is easy and super effective. Reporting is tops.
Cons
You must experience it to understand the power of the system.
Response from Tracer Cloud Solutions
Thanks for your review Louis. We are happy to hear that the flexibility of INControl is building its fanbase.
- Industry: Market Research
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good
Reviewed on 2020/09/07
My overall expirience is good.
My overall expirience is good.
Pros
Product features are easy to understand and use.
Cons
The speed is sometimes slow. Capturing leads delays the users time and you need to wait a little bit longer for the next page to load.
- Industry: Mining & Metals
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Pleasure of working with INControl
Reviewed on 2021/07/27
Wow. World -class system for a fraction of the cost. Little to no development to become digital.
Wow. World -class system for a fraction of the cost. Little to no development to become digital.
Pros
1.INControl does not force a work environment onto employees, rather it digitizes their current environment. This drastically improves take-up time and eliminates lengthy training sessions.
2. Its flexibility is unmatched
3. Ease of implementation
4. Stays relevant and adapts to ever changing needs
5. One system across departments
6. Top security
7. New era of digital systems
Cons
There really aren't anything negative to be attributed to the product.
- Industry: Hospitality
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
best title
Reviewed on 2021/07/27
its nice but needs more improvement
its nice but needs more improvement
Pros
i like sufficient system, easy to work with and précised
Cons
the time management and employee management
- Industry: Industrial Automation
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Complete Transparency
Reviewed on 2020/09/01
InControl assisted Siemens to improve on our Service delivery to customers. With automated...
InControl assisted Siemens to improve on our Service delivery to customers. With automated notifications, customers are aware of what is happening with their request. The Call Centre could provide instant feedback as the different statuses are available to view.
Pros
It's customization to the user needs. You have complete transparency of your business and process. You have a customer database and you have access to plan your stock as you have access to what equipment was used.
Cons
That there is no auto refresh of the statuses
- Industry: Chemicals
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Air Products CRM
Reviewed on 2020/09/04
Simple to navigate. After sales service great.
Simple to navigate. After sales service great.
Pros
Reporting pipeline age analysis in excel sometimes tricky and time consuming. But works well Business integration simple.
Cons
There is nothing that we like least. System refined over years to meet requirement well.
- Industry: Electrical/Electronic Manufacturing
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Satisfied customer
Reviewed on 2020/09/08
easy to use and stable
easy to use and stable
Pros
Easy to use and the team have adopted it quickly,
features can be added to a point
local support
Cons
customization can only be taken to a certain point
- Industry: Civil Engineering
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
INControl review by Civils INControl
Reviewed on 2022/03/25
Great software and improved productivity and tracking of the paper trail.
Great software and improved productivity and tracking of the paper trail.
Pros
The functionality and workflow optimization are easy and quick to set up.
Cons
No major constraints on the software and really good to handle or operate.
- Industry: Chemicals
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Air Products CRM
Reviewed on 2020/09/04
Easy to use, and the after care support is great.
Easy to use, and the after care support is great.
Pros
Reports are easy to use but pipeline age analysis in excel can be tricky and time consuming but it works.
Cons
There is nothing I like the least about this product. all good.
