CommandBar Reviews

CommandBar gives us multiple “levers” to impact user experience. We can pick and choose the levers that are most relevant for whatever goal we are focusing on at the moment. For example, we can use nudges to drive attention towards valuable features. We can use HelpHub to get users to common support questions without having to pay a support agent to respond to them (and the typical slowness of a human-based chat).

I wish there were a public API to be able to pull analytics data from CommandBar into other tools. There is a client-side SDK but not a public API as far as a I know.

We have found two uses of CommandBar: one is to guide customers through onboarding processes with step-by-step guides and interactive hints, and the other is to display pop-ups and notifications (nudges) to announce new features.

One of the key features of CommandBar is its documentation search functionality. However, we haven't been able to use this feature yet because CommandBar lacks integration capabilities with our Knowledge base. It would be highly beneficial to find a way to integrate with more knowledge bases, even if it requires manual importing of HTML or TXT articles.

Copilot is one of the coolest applications of AI I’ve seen. The first thing I love is that the answers we get out of it are somehow better than other “GPT wrapper chatbots” that we’ve tried. Kudos to the CommandBar team for figuring out a prompt system that prevents the bot from answering questions that involve information outside of its training set and also being relatively concise (a big problem we have found with other similar products). The ability to trigger tours from the copilot bot is also really cool and not something we’ve found elsewhere.

Sometimes Copilot can be long-winded in a typical ChatGPT way. Our users don’t have much tolerance for reading so we’ve fiddled with CommandBar’s controls to get Copilot to be more concise and most of the time it works well.

I love how many different use-cases one can solve with Command Bar! I mean everytime I speak to the team I learn a new and interesting thing to try out.

I honestly have not found a single thing I dislike about the Command Bar product. Like any great product, it takes time to learn and use... but so far its been a joy

It's a great tool It has a lot of options, I really like the Nudges to create guided tours for users.

Nothing, everything I've tried works fine :)

Easy to get started, unexpectedly broad feature set, and some of the best support out there.

The admin UI has quite a few minor bugs. Not as polished as the customer-facing CommandBar.

CommandBar makes it super easy to drop in a really powerful tool for user engagement + discovery. Their integration is seamless, and the ability to update the commands through their UI is great. We had looked at building our own implementation before discovering CommandBar, and felt restricted in terms of developer bandwidth. CommandBar solved all of that - and users love it!

There is nothing I dislike currently about CommandBar. The team is super responsive and works to make the product better each day.

I really liked:- ease of installation- ease of use- UI

usage statistics were a bit poor at the beginning

CommandBar is the primary search experience in our app. It’s one fast, simple place for users to search for content and actions. Setting it up was quite simple and now almost all ongoing config (adding new commands for example) can be done by a non-engineer on our team. We get lots of compliments on it from our end users. We’re just starting to take advantage of deadend searches but those are a goldmine of user intent because you can see exactly what users were trying to do at any given time they were searching.

No notable problems. The CB team ships updates very fast and sometimes features make it into the product before the changelog :)

Very clean interface, combined with a strong set of features make CommandBar a great fit for software companies who want to dramatically upgrade their UX to the latest standards. I particularly like the Universal search, which really makes my website feel like some of the epic websites out there like Notion.

Website integrations, and particularly Wordpress integration is not as simple as with many other pieces of software, it requires some technical know-how of an IT specialist.

We've been using Commandbar for over a year now. It's a great product - easy to use, and integrate with. I've been particularly excited about how quickly they can innovate. They additionally understand your own business constraints and work well with you to ensure they meet your needs.

I don't really have any dislikes about CommandBar.