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ReMatter Reviews

ReMatter

4.9 (16)
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Trusted scrap yard software your team will love

Overall rating

4.9 /5
(16)
Value for Money
4.9/5
Features
4.9/5
Ease of Use
4.9/5
Customer Support
5/5
100%
recommended this app
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16 Reviews

Lythia
Lythia
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to learn and navigate

Reviewed on 2024/03/01

Very easy to navigate and always exceptional customer support available.

Very easy to navigate and always exceptional customer support available.

Pros

I learned it very fast and it was super easy to navigate

Cons

Only thing was the sales order pricing not updating. But it is a easy fix.

Mia
Overall rating
  • Industry: Renewables & Environment
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ReMatter is a great program

Reviewed on 2024/03/04

Overall, great support system. Some of the features were a great help when it came to doing my EOD...

Overall, great support system. Some of the features were a great help when it came to doing my EOD reports.

Pros

Downloading the reports as csv, the customer support system (being able to send a message and get a fast response), and generating new report templates.
[sensitive content hidden] would always answer my calls since I would be too busy to just send a message/emails. Every time I came across an issue, [sensitive content hidden] would help tremendously.

Cons

Every time there was an update, something in ReMatter would stop working (but luckily I was always in great communication with [sensitive content hidden] so he would immediately let the development team aware.)

Katherine
Overall rating
  • Industry: Facilities Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Justin Metal Recycling Review

Reviewed on 2024/03/19

It's an overall decent system but it just needs little flaws to be fixed.

It's an overall decent system but it just needs little flaws to be fixed.

Pros

It is mostly easy to use with adding customers and changing prices.

Cons

We can't seem to do basic things like print certain tickets, have material costs already in the report, combine multiple scale tickets so we can pay as one, have reports update daily like the profits and losses, or delete tickets that are in receivables.

Mikey
Overall rating
  • Industry: Environmental Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ReMatter is AWESOME and has helped us TREMENDOUSLY!!

Reviewed on 2021/03/24

ReMatter really is great! [SENSITIVE CONTENT HIDDEN] the [SENSITIVE CONTENT HIDDEN] or so spot on...

ReMatter really is great! [SENSITIVE CONTENT HIDDEN] the [SENSITIVE CONTENT HIDDEN] or so spot on with being available when I was learning and then quick on fixing any issues I had. A++ in customer service and also the program/system/ap, to me I rate it the same!

Pros

ReMatter is really great! It has really helped streamline our dispatching. From our drivers to our back office ReMatter makes things so much easier for us. It has so many features we were looking for I can’t even list them all. I really can’t think of anything it is missing or that I need that they don’t already have incorporated into their program. I searched for a while and didn’t find anything that compared to what ReMatter offers.

Cons

There isn’t much I dislike about ReMatter. Some of the functionality is not perfect but totally easily manageable (I think I may just be too picky) and they’re working out any kinks all the time so I’m certain it will end up being perfect!

Alternatives Considered

Cro Software Solutions

Reasons for Switching to ReMatter

[SENSITIVE CONTENT HIDDEN] (the ReMatter [SENSITIVE CONTENT HIDDEN]) really listened to my input of what I wanted and the look and feel for the dispatcher and driver and really tailored the program to what my needs are. That went a VERY long way!!
Jessica
Overall rating
  • Industry: Mining & Metals
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Easiest Choice A Scrap Yard Should Make

Reviewed on 2024/03/06

I am extremely pleased with my ReMatter experience. I highly recommend companies in a heavy duty...

I am extremely pleased with my ReMatter experience. I highly recommend companies in a heavy duty industry, that runs a fleet of trucks, to give ReMatter a try. Being able to manage our inventory and assign trucks to the jobs that correspond have been an absolute game changer.

Pros

There's plenty I could sing about when it comes to ReMatter, however hands down, ReMatter's support team is my favorite part about using the software. They are the most helpful group of geniuses that respond in the speed of light and magically correct backend mistakes.

Cons

I really, really wish I could assign jobs to driver's that are not tub/company/scrap related. I'd love to have a basic "task" option where I could assign driver's to wash their trucks or go to their med card appointment, get an alignment, etc.

Lonnie
Overall rating
  • Industry: Automotive
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Rematter is the best wireless system!!

Reviewed on 2024/09/06

Overall, ReMatter has been a great tool to use. When it's working right, it makes the entire...

Overall, ReMatter has been a great tool to use. When it's working right, it makes the entire process of weighing and making tickets much faster than on paper.

Pros

ReMatter is great at tracking inventory! Very user friendly and easy to follow the program. The trouble shooting techs are always very helpful, especially [sensitive content hidden] He is always available and explains everything thoroughly. Even if it's something he has to fix, he has it done in minutes! I always go straight to him with any concerns I have.

Cons

Side car has issues on occasion. The program will shut down randomly and will need to be restarted.

Mason
Overall rating
  • Industry: Mining & Metals
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Innovative

Reviewed on 2024/02/21

My experience with ReMatter has been excellent. From the low cost to the outstanding support in...

My experience with ReMatter has been excellent. From the low cost to the outstanding support in training and constant innovation, we could not ask for a better product. Not only are we happy with ReMatter, our customer base loves the supplier portal and has become a selling point for us as well.

Pros

ReMatter and their team are exceptional at innovating their product based on requests and needs of their users. The program has a clean design and is cloud based providing the utmost efficiency. The customer support is unmatched as well and helps to create a pleasant experience even when you need help.

Cons

I have no complaints about anything in ReMatter. The program was thoughtfully designed and continues to improve daily.

Mike
Overall rating
  • Industry: Mining & Metals
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great software

Reviewed on 2024/03/11

Great! ReMatter so far has been really easy to use.

Great! ReMatter so far has been really easy to use.

Pros

Ease of use and functionality. Very easy to navigate all the functions

Cons

nothing, its great product. I really can't pinpoint anything I don't like about it.

LaTonya
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Response time

Reviewed on 2024/03/11

Pros

ReMatter always respond promptly. Our industry is hands on and our customer are very impatient. Whenever there is an issue the response time is great. I don't have to keep calling or emailing. What I like the most is the follow up. To follow up means that you care, you are concern and for me that means a lot.

Cons

I wished that my company would have used them earlier.

Jordan
Overall rating
  • Industry: Mining & Metals
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

rematter review

Reviewed on 2024/04/03

excellent. the team is responsive. the software is easy to use/implement

excellent. the team is responsive. the software is easy to use/implement

Pros

ease of use/support. the team is always responsive and the software was easy to use and implement

Cons

no real cons. any questions quickly answered

Taylor
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Gerdau

Reviewed on 2022/02/21

My experience has been great. [SENSITIVE CONTENT] are always quick to help and respond immediately...

My experience has been great. [SENSITIVE CONTENT] are always quick to help and respond immediately when needing assistance.

Pros

User Friendly. On the Go apps to use for dispatch

Cons

I dont have any issues. the system is great !

Barbara
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Gerdau

Reviewed on 2022/02/21

Pros

I like that it is user friendly, and the customer service from [SENSITIVE CONTENT] is Outstanding!!

Cons

I don't have any issues, everything is good.

Rosalinda
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ReMatter is a great program to work with

Reviewed on 2022/02/04

It just has so many cool features and [SENSITIVE CONTENT] our rep is so helpful and always...

It just has so many cool features and [SENSITIVE CONTENT] our rep is so helpful and always available when you need him.

Pros

Love that you can move jobs from one box to the next just by dragging it over.

Cons

I love this program. Do not have anything bad to say about it.

Joy
Overall rating
  • Industry: Renewables & Environment
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Dispatch made Easy!

Reviewed on 2021/01/13

This is a wonderful program that is just what we needed! I am excited to see the future developments...

This is a wonderful program that is just what we needed! I am excited to see the future developments of the program.

Pros

Easy to use; anyone can use the program with little training. It keeps all data available for review. ReMatter takes recommendations for improvements to the program which truly makes it a program that is user defined.

Cons

No cons to mention. If I ever run into an issue I don't understand, a quick email and the ReMatter Team responds within minutes. It is very reassuring to have a company support their product and care about it's customers.

Alan
Overall rating
  • Industry: Renewables & Environment
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ReMatter Review

Reviewed on 2020/10/16

Very pleased with product. Looking forward to continued development and additional features.

Very pleased with product. Looking forward to continued development and additional features.

Pros

That it is app based and it's ease of use.

Cons

There were/are frequent updates while in development.

Jacky
Overall rating
  • Industry: Renewables & Environment
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Using ReMatter

Reviewed on 2021/07/07

Dealing with [SENSITIVE CONTENT HIDDEN] an his team has been amazing. Looking forward to continuing...

Dealing with [SENSITIVE CONTENT HIDDEN] an his team has been amazing. Looking forward to continuing the business relationship to see how far this system can go.

Pros

I have been dispatching trucks/people for a long time and this is simply the best system I have ever seen. Simple to use and straight to the point. I congratulate you guys on designing a wonderful product.

Cons

There is nothing to dislike as the software is still in the growth stage.